• June 23, 2015

14 Business Benefits Using Help Desk Support

14 Business Benefits Using Help Desk Support

14 Business Benefits Using Help Desk Support 480 345 Managed Solution
helpdesksandiegoWhat is a HELP DESK? A Help Desk is a resource designed for users to contact when they are having problems with their IT services. A Help Desk, which can also be referred to as a Managed Operations Center, creates a multi-tiered trouble shooting approach by having personnel with extensive technical knowledge available at all times… A Help Desk provides your business with a team of experienced, certified engineers ready to assist your users 24/7.

14 Business Benefits Using Help Desk Support

  1. 24/7 technical support improves operational efficiencies by reducing time users spend to fix incidents or problems.
  2. Speaking with a certified technical support specialist makes resolving IT issues quick and easy, which can reduce crankiness in the workplace.
  3. US based Help Desk support provides immediate response time to support tickets and communication with an actual person (not a recording) the same day.
  4. Having a support system in place provides a smooth and easy mechanism for users to receive service while eliminating internal technical service requests, which can reduce downtime for multiple employees.
  5. With diverse credentials, training and experience, technical support specialists have resources to fix a wide variety of system errors – not just basic speed bumps.
  6. Reports indicate increasing interest in technical certifications in 2015, showing organizations are utilizing Help Desk services more and more to stay competitive.
  7. While assisting users, Help Desk engineers practice incident management to help spot problems before they occur, identifying the root cause of frequent recurring incidents.
  8. Support specializes have experience working with organizations similar to your business, so they understand your industry vertical, which provides a strategic advantage.
  9. Technical specialists not only support users, they recommend tools that make it easier to communicate and collaborate on tasks.
  10. Educating the end user provides an overall positive experience and faster resolution.
  11. Small businesses outsource Help Desk services through Managed Service agreements so they could focus on their business and have full 24/7 support for their users.
  12. Mid-size and large businesses partner with IT companies that offer Help Desk support to provide an additional resource for their IT staff.
  13. When you apply the cost per call for the various call flow models for Help Desk services, you can see financial impact. Cost calculations for typical call flow support models indicate 48% more cost effective saving.
  14. Help Desk support services can give your business a new way to generate revenue, attract and retain clients and compete in a quickly changing IT environment.

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From its inception in 2002, Managed Solution has been committed to providing clients with quality on-site and remote support through our US-based Help Desk located in Southern California. We pride ourselves in proactively monitoring your infrastructure 24/7 in order to catch any problems before they cause a major outage. When a challenge does arise, our onsite Microsoft Gold Certified IT technicians are there to assist.
For more information on our Help Desk support services, contact Managed Solution at 800-550-3795 or fill out the contact form.