Examples of how nurses can improve patient experience with eHealth solutions

Examples of how nurses can improve patient experience with eHealth solutions

By Molly McCarthy as written on enterprise.microsoft.com
In my last blog, I wrote about what patient experience really means. Ultimately, it’s about instilling in your patients—and their families—confidence and trust in their care.
Patient experience is something that nurses care deeply about. We all entered this profession to make a positive impact on people’s lives, as well as their health and wellness. And the good news is that today’s technologies are empowering nurses to do more to achieve that mission and enhance the experience of patients and their families.
One example comes from the Cardiac High Acuity Monitoring Program (CHAMP) at Children’s Mercy hospital where they’re improving the outcomes of babies with hypoplastic left heart syndrome (HLHS) by engaging parents with a home monitoring app.
As nurse Lori Erickson writes in her blog, CHAMP is not a club any parent ever wants to be part of. She and her team acknowledge that from the beginning and work to at least make parents’ experience with home monitoring good as they go through the high-risk period between their baby’s first and second surgeries.
To learn how they’re doing that, read Lori’s first blog. And for tips on how to successfully engage people in home monitoring so that you can partner with them to improve their health and quality of life, read her second blog.
Another example comes from OneView Healthcare. It offers solutions for patient engagement and clinical workflow that are helping health organizations like the University of California San Francisco Medical Center at Mission Bay revolutionize the patient experience. To learn how OneView Healthcare was inspired by the founder’s own knee surgery experience, read the story. And to see a video of how OneView Healthcare solutions work, visit its website.
As Elena Casas wrote in her recent blog, when patients can be more engaged in managing their health and care journey, it not only enhances their wellbeing, it also makes their experience with the health system better. She shares examples of how cloud solutions can help nurses engage their patients with the same types of technology people use to manage other areas of their daily lives. Elena also explains how dispersed care teams can connect with each other and see an integrated view of patient information with these solutions, so they can provide people with more cohesive, patient-centered care. Read her blog to learn about the many ways you can take advantage of the cloud to improve the experience of your patients and their families.

How the modern librarian is guiding research in the online era

modern librarian - managed solution

How the modern librarian is guiding research in the online era

As written on educationblog.microsoft.com
Teaching proper research methods is about so much more than enabling students to turn in the perfect paper. When done thoroughly, it imbues them with the ability to evaluate resources for credibility, avoid misleading misinformation and mount a cogent argument. Teaching students how to research is about empowering them to think critically, both in the classroom today and beyond.
“It all comes back to the purpose of school,” says Aron Early, research technology specialist at Sammamish High School in Bellevue, WA.  “Not so much about content, but teaching kids how to learn. Like evaluating information and being a critical thinker.”
In many ways, the Internet has made research easier. In many others, however, it’s complicated the task of discerning verifiable, accurately sourced and cited material from the misinterpretations, half-truths and flat-out falsehoods that live online. A lengthy study by Stanford’s Graduate School of Education concluded in June 2016, found that even older students could stand to improve their skills in correctly identifying true stories online.
Meanwhile, the role of librarian continues to evolve in support of long-term learning. Research technology specialists are 21st century figures, standing at the nexus of technique, knowledge, community and social collaboration. For Aron, whose students in Washington have come to rely less on textbooks and more on the Internet, this means actively coaching them on ways to refine their information-gathering abilities, both in the classroom and the library.

Aron has also found help in Researcher, a tool within Microsoft Word that makes finding those credible sources simpler. With Researcher, anyone can search for and incorporate reliable sources and content, including properly formatted citations, all within a few clicks and without having to leave the document.
“It’s really bringing the library to the students and enabling them to be good researchers,” Aron says. “Being able to research sites, collect and curate your information all in one program is kind of amazing.”
Researcher displays source material found using Bing’s Knowledge Graph, which is tailored per a mix of algorithms, human oversight and measured criteria for what constitutes a “trusted” source. By vetting for sources that have an established history of accuracy and high level of online citations, Researcher can present a body of reference materials that includes national science and health centers, well-known encyclopedias, history databases and more.
In managing how sources are both gathered and displayed, Microsoft’s engineers consider Bing’s role in Researcher as a pro-active step, making good research quicker and less daunting.

“How do we get people to the good information and get them away from the bad information as quickly as possible?” asks Microsoft Researcher Engineer Douglas Taylor. Veracity, he says, and timeliness are the goals with Researcher. “We think the fact that people spend so much time learning, teaching and scrutinizing any website to see if it’s trustworthy is a problem worth solving.”
Highlighted text is added to a research paper automatically, with a pop-up window offering options to add, or to add and cite.Aron adds that Researcher is not intended to replace the library for students, but rather to complement it. “As much as we are bringing the library to them digitally, we also want to make sure the library stays important in a student’s life,” he says. To that end, Bing and Researcher can point users to the nearest library for source material that isn’t yet digitized.
Ultimately, Aron views Researcher as a valuable teaching tool with the power to promote critical thinking among students and adult users alike. For more insights on research practices and other modern tools in education, you can follow Aron Early on Twitter.
Researcher, which is currently available to Office 365 subscribers, will continue to be updated with additional resource material over time. Students and teachers who haven’t already subscribed can download their free version of Office 365 with Word 2016* using a valid school email address. Researcher is also available as a mobile app for iOS and will make its way to other platforms and Office apps in the near future.