6 Benefits of Working with a Managed Service Provider 

(For small or one-person IT teams) 

 

There is nothing wrong with having a small IT team. When your company is starting out and the caseloads are simple, that small-scale department works well! Benefits of working with a managed service provider.

However, as your company grows, and your IT needs begin to stack up – you might find that working with a Managed Service Provider (MSP) could be a match made in heaven (compared to traditional in-house additions). 

We understand that outsourcing may feel like a big step, so we want to speak to that and shed some light on all the ways that teaming up with an MSP can help you and your team succeed in all things IT!

 

Save Money

You may be surprised to find out that outsourcing usually saves companies money or provides more value for a lower cost. This is primarily because when you outsource, you no longer pay for the expenses associated with hiring a new team member, or members for that matter.

Most Managed service providers offer tiered (silver, gold, platinum) packages that allow you to set a budget that works for you while giving you a larger breadth of talent and support. 

Managed Service Providers can go beyond managed services to save you and your team money. From procurement to security, there are plenty of cost-saving services and software’s that come with the right outsourcing partner.  

Many MSPs (Managed service providers) have procurement experts that can provide you with more affordable and robust licensing opportunities. Furthermore, the right MSP should also be able to help you bolster security measures to ensure that your data and networks are secured.  

The latter being especially important for cost-savings, as Cybersecurity prevention is now estimated to save businesses up to $1.4 million per incident. 

Learn more about the financial benefits of MSPs in our recent article, where we discuss how outsourcing IT can help with cost-savings and potentially boost revenue.

 

Scale Support 

With an MSP you can scale your reach as needed. For example, at Managed Solution, cases are escalated up the ladder until resolved.  

Meaning that if you get a case that you would like to assign to our team, we will align it with expertise according to its priority level and it will escalate up from there until resolved. 

Another great benefit of working with an MSP, like Managed Solution, is if the MSP you work with is a Microsoft partner – you also get t Microsoft Premier Support as a final escalation for the especially challenging cases that revolve around Microsoft services/ software. 

Furthermore, as your company’s IT needs grow, you will have the support you need to increase your overall service level in real-time. 

Your MSP will monitor your needs and offer guidance on what services should be scaled up or down. Helping to optimize user-satisfaction and cost-effectiveness, simultaneously.

 

Security 

By 2025 humanity’s data will reach 175 zettabytes. We’ll take a quick pause for you to look up zettabytes. There are about 21 zeroes following that 175.  

There is a TON of data available now, and as that pool grows, so too do its attackers. Last year alone global cyberattacks increased by 38%. 

Now more than ever security should be brought to the forefront of business conversations. When considering working with an MSP make sure they are security focused and can offer the abundance of tools and services you can leverage to ensure that your data is protected.  

Another one of the great benefits of working with a Managed Service Provider? Many MSPs offer the markets’ best and most current cybersecurity products and services. These include company-wide training, email two-step factor authentication, and network monitoring.  

Some can also provide software that leverages artificial intelligence to help you detect potential viruses and attacks. Another vital aspect of security is having a solid plan for data backup and disaster recovery, which, you guessed it, MSPs can provide. 

With disaster recovery comes the benefit of minimized downtime which can save companies hundreds of thousands of dollars. An equipped and adept managed service provider can prove to be a vital resource for those worse case scenarios.  

But of course, with the amplified support and governance of your system and technology, the chances of disaster streaking are greatly decreased.  

 

Onboarding and Remote Work 

With an MSP, your onboarding process becomes streamlined. You can work with your MSP to acquire, track, and manage technology for new hires as well as employees throughout your company. 

This is all done through a suite of Microsoft technologies including Active Directory, Intune and Autopilot. As a Microsoft partner, we recommend one of the best active directory software on the market, Azure.  

Azure active directory allows companies to manage applications, authentications, devices, domains, maintain governance, identity protection and so much more!  

Beyond Active Directory, if you need support in multiple cities/states, you will need to find a national or international MSP depending on your locations. This way you can ensure that you’re being supported in the correct time zone so that cases are promptly worked to completion. 

 

New Technology 

With technology evolving quickly and constantly, staying up to date on all-things tech can prove to be extremely costly.  

It isn’t always financially viable to invest in single-use technology. However, with an MSP, you can access the latest tech without having to make huge financial investments.  

This is because many MSPs offer procurement services that allow you to harness the latest technology at an affordable price. 

The right MSP should provide you with expertise and guidance as to which technology licenses and opportunities best fit your current and ever-changing needs. 

 

Focus on Tasks You Love 

When you outsource IT you get to be in control of what kind of work you do in your day to day, and how much you do in your day to day. 

You’re more in control than ever when you outsource. When you delegate tasks and projects, you free yourself up to focus on areas that you enjoy more or that matter most to you! 

In our recent case study with Red Door Interactive, Dennis Gonzalez, their sole, lead IT servicer claims that he is now able to spend less time focusing on low-level helpdesk tasks. Saving him both time and stress. 

Now Dennis is able to focus more on overseeing important projects and maintenance of cybersecurity, while also leveraging a large team in support and services. 

If you are considering outsourcing some or all of your IT, but do not know where to start, reach out to us! We are happy to help give you an idea of what an MSP partnership can look like for you.

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Powered by Microsoft Azure, Partners In Health saves money and fine-tunes its programming—creating additional resources to improve people’s health worldwide.

The international nonprofit Partners In Health (PIH) modernizes healthcare in the world’s most in-need populations. By deploying Microsoft cloud solutions across sites globally, PIH is streamlining operations, optimizing capacity and communication, and most importantly, saving lives.

Marc Julmisse, chief nursing officer at University Hospital in Mirebalais, Haiti says “we’re saving time and money, and every dollar we save is making it to the field to help those that need it.”

A nonprofit’s mission is focused on serving its people and can be even more empowered by the right IT. Non-Profits can now qualify for large discounts which accelerates their mission to do good.

How can the Microsoft cloud empower Non-Profits to achieve more?

Non-Profits are constantly pinching pennies and trying to make the most of their existing resources. To help them leverage their existing resources, including data, Partners In Health created a centralized, cloud-based clearinghouse for its offices, clinics and field employees to store, access and analyze data.

It's up to the staff to input patient details but because the files are hosted in the cloud, team members can upload information from any device, anywhere in the world. This optimizes their communication and collaboration and expedites decision-making.

Partners In Health also utilizes data stored safely in the cloud to better understand quality of care in its clinics, hospitals and home visits.  The insights gleaned from data uploaded in real time empowers the Non-Profit to share best practices from locations that are exceeding benchmarks, direct resources where they are most needed and demonstrate success to donors.

How can the Microsoft cloud leverage communication to connect multiple employees worldwide?

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Stability in Technology for San Diego 501 (c) 3 Non Profit

Business Needs: Since 2009, Managed Solution has been providing the San Diego Opera with Managed Services from Silver to Platinum Support. We are an affordable resource when their budgets fluctuate and have been cost effective by outsourcing their IT needs instead of hiring full time staff. They initially came to us because their server was not getting emails and they had several domains needing to be safe guarded. They had a small internal team managing over 100 users and were looking to find a trusted provider who could manage their day-to-day support with printers and email.

Solution: Managed Solution was able to service their company with Platinum Support, visit on site every other week and take care of all requests. We rectified VPN client issues, set up new users, normal daily crisis issues, file permissions, log in issues, WIFI challenges and set up Back Up Disaster and Recovery because they were using tape prior. We upgraded them from tape backups to redundant cloud BDR services.

Success: Managed Solution was able to streamline internal processes, quickly resolve issues and increase productivity. We continue to provide a high level of quality service with our on-going relationship between transitions in leadership and with different levels of support. SD Opera is grateful for the stability provided by Managed Solution during a challenging transition period.

 

“Managed Solution has been a great asset to the team and my field engineer, Jake, is wonderful, also the help desk is always extremely responsive”. - Michael Lowry, CFO

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Starting as purely a creative outlet, Jennifer Sarkilahti made handcrafted jewelry. However, as she was inspired by the city's entrepreneurial spirit, she created Odette New York. Along the way, Sarkilahti's real challenge wasn’t finding a market for her jewelry, it was to stay connected to the creative process even as the business grew. Office 365 played a key role in Odette New York's needs, catering to their specific artistic needs as a business.

Staying small as a growth strategy

Sarkilahti was adamant about not getting too big, too fast. Keeping things local allowed her to stay in tune with the creative process as well as her manufacturing partners. “As a business, we value that we are able to make our product locally and take a slower, more thoughtful approach to manufacturing. Although the costs are higher to produce domestically, we can maintain a connection to the jewelry and the people that have a hand in making it throughout the entire process,” says Sarkilahti.

An intuitive software solution

Sarkilahti admits that technology doesn’t come as naturally to her as the artistic process, however, she credits Office 365 for helping her through this. With that help, she is able to focus on her creativity, Sarkilahti states, “I’ve found the Office 365 products to be intuitive and easy to learn, as well as capable of adapting to whatever our needs of the moment might be. We use Excel and Outlook to help us create an efficient workflow process within our studio and communicate with people outside our studio, including vendors, retailers and customers. And on the creative side, we use PowerPoint to create mood boards for new collections, photoshoots and look books.”

Their slower approach to growth is certainly paying off. Odette New York currently has over 70 accounts, including both domestic and international retailers, and has been featured in major publications such as Vogue and Elle. Perhaps more importantly, Sarkilahti spends her days doing what she loves most—creating beautiful, handcrafted jewelry in her stunning Brooklyn studio.

In every industry, companies are looking to create more engaging customer experiences, empower employees, reinvent operations and transform products and services. To accomplish this, they look to technology. More and more, when companies work with us to envision their digital strategy across cloud, apps and devices, they do not just become part of a new wave of innovation — they help create it.

Building on recent announcements with organizations like NASCAR, BMW, T-Mobile, KPMG, Baidu and Dun & Bradstreet, Satya yesterday noted customers who are choosing Microsoft 365, Azure, Dynamics 365 and other solutions to propel their businesses. Here are a few examples from finance, fashion, logistics, retail and media companies.

HSBC, one of the world’s largest banking and financial services organizations, has selected Dynamics 365 as its cloud platform to digitally transform its customer engagement model. With 37 million customers and operations in 70 countries, HSBC needed a secure cloud solution and scalable infrastructure to support its client engagement and power a 360-degree relationship management program. This capability will help HSBC deliver high data integrity, reduce manual and time-consuming processes and innovate for future growth — all while ensuring data security and satisfying the unique regulations it faces as a global bank.

Moving from finance to fashion, Italian brand Dolce & Gabbana chose Dynamics 365 for its scalability, flexibility and reliability. Dolce & Gabbana is involved in every step of the fashion industry, from the purchase of raw materials to the sale on the market, and the company needed a solution to offer both a comprehensive view of its customers and the availability of finished products in each geographical area and for every sales channel. Dynamics allows the company to streamline processes and better plan production and distribution to ensure excellent service to customers globally.

When it comes to employee collaboration and the secure, modern workplace, industry leaders are choosing Microsoft 365, which combines Office 365, Windows 10 and security management in a complete solution to help simplify IT management. For example, FedEx, the global logistics and delivery services company serving 220 countries, pioneered industry standards for tracking and real-time monitoring for packages. Committed to a collaborative, modern workplace that supports its culture of innovation, FedEx is using Microsoft 365 to empower its workforce. FedEx also leverages the Azure cloud platform to build and power new services, such as its SameDay delivery service, securely and at scale.

 In addition, Staples, the North American business solutions provider, brings technology and people together in innovative ways to consistently deliver products, services and expertise that delights customers. Staples is in business with businesses. The company is passionate about empowering people to become true professionals at work. As part of its public cloud strategy, Staples has chosen Microsoft 365 to simplify its IT infrastructure and create a secure, seamless productive experience for its 24,000 corporate workers and 38,000 retail workers.

Finally, Hearst — one of the U.S.’s largest diversified media, information and services companies, with more than 360 businesses — has partnered with Microsoft to implement a public cloud strategy. Recently, the company chose Azure to power its storage and compute needs as well as improve disaster recovery. With Azure, Hearst is also exploring new opportunities in AI with cognitive services and machine learning to power more advanced digital customer experiences. Hearst also uses Office 365 for collaboration and productivity for its global workforce, and Enterprise Mobility + Security and Intune to secure employee devices.

My best days at work are when I talk to leaders of companies like these. It energizes me to see how Microsoft can help them bring to life their digital vision by addressing their needs today and laying the foundation for business success tomorrow.

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As written by Sal Chiovari on blogs.office.com

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When I joined Edwards Lifesciences three years ago, I was attracted to an innovative medical technology company that clearly puts patients first. I also saw an opportunity to revamp the IT organization to partner more strategically with the business and deliver a modern, agile workplace that strengthens the collaborative culture at our company. We embraced the Microsoft Office 365 suite to drive mobility, agility and innovation at Edwards Lifesciences.

Collaboration is at the heart of the corporate ethos at Edwards, so much so that the user-friendly services within Office 365, such as Yammer, have already gone viral within the company. I’m thrilled to see employees using the enterprise social network to ask questions and create a dialogue across our global network. Today, Skype for Business Online is the primary tool for meetings and collaboration at Edwards. I love the whiteboard capability for large meetings and problem-solving discussions with colleagues around the globe. And we’re using Microsoft Surface Hub devices to augment our video calls with a great interactive whiteboarding experience. As we begin using Skype for Business PSTN conferencing with dial-in capabilities, it will provide a new level of effortless communication in an environment that meets the high demands for security in our industry.

We’re in a highly regulated industry, so security played a major role in our decision to go with Office 365 and Enterprise Mobility + Security. Our strategy is simple: when you provide employees with a protected environment and user-friendly, leading-edge tools, they won’t feel compelled to pursue rogue IT. The rich set of productivity apps within Office 365 addresses all the collaboration scenarios that employees had tried to fill with third-party solutions. And we take advantage of rights management and data loss prevention capabilities within Office 365 to protect our information, so that collaboration happens in a highly secure environment.

We have an estimated 5,000 terabytes of data in our organization, so understanding where that data is and how it’s being used is a huge concern, especially when you want to enhance mobility. We’re using Enterprise Mobility + Security to support secure mobile access to our data via personal devices. In the past, Edwards employees were required to change their passwords every 60 days, creating confusion and inefficiency, but with Azure Active Directory Premium in Enterprise Mobility + Security providing multi-factor authentication, we are doing away with this cumbersome practice. In addition, if our employees forget their password, they can handle this on their own with Self-Service Password Management, which is quicker and more efficient, which also frees up our help desk for more important items. The wealth of security features in Enterprise Mobility + Security and Office 365 work together to create a highly secure, productive workplace where people can get their work done without distractions.

We’re also eliminating file shares within the organization. Thanks to OneDrive for Business and SharePoint Online, employees will have a more secure, efficient alternative that saves time when it comes to searching for documents and files. And with Office 365 ProPlus, employees have the same great work experience with the latest version of Office on more than one device. It all comes back to ease of use; employees deserve secure, effective tools that facilitate collaboration and are as intuitive as the technology they have at home.

Historically, the IT organization at Edwards Lifesciences put a huge amount of effort into responding to requests and keeping the environment up and running; it left little time for anything else. Early on, I wondered if our reactionary approach was more of a help or a hindrance to innovation. I see a paradigm shift in IT at Edwards Lifesciences with the deployment of easy-to-use Office 365 services that usher in a new way of working for our employees, and free up time for IT to focus on more strategic initiatives and serve as stronger business partners. We’re using the Office 365 platform to take us to the next level of mobility, productivity and security, so this amazing company can continue to innovate, creating medical devices that improve the health of people everywhere.

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As written on enterprise.microsoft.com

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It’s 7:00 a.m. on the first day of a new academic session, and the servers at Keiser University are running at full power as students, faculty, and staff ramp up for a new month of learning. Twelve hours from now, the peak will drop for the evening, and some of those servers will shut down, saving the university thousands of dollars. A few days from now as students settle into their new routines, activity will drop during the daytime, too, so the system can run efficiently on even fewer servers.

Fortunately for the IT department, the system reboots, cranks through the data, and keeps everyone running at full speed all on its own, leaving IT staff with more time to be creative. In fact, today, Associate Vice Chancellor of IT Andrew Lee and his team are focusing on a paperless financial aid system. The ability to test new applications without the upfront capital needed for a traditional on-premises environment allows Keiser to stay on the leading edge of technology while saving the university precious time and funds.

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As Associate Vice Chancellor of IT at Keiser University, Andrew Lee handles everything that has to do with digital technology, ensuring that teachers and students have the tools and tech they need every day. When he joined Keiser 18 years ago, the IT department consisted of just two people serving five schools and 1,500 students.

Today, the university has 31 locations and close to 20,000 students. Andrew’s goal is to keep the school as “state of the art” as possible as it grows. He constantly looks for new technology that will help him do that while staying within budget.

Migrating an entire datacenter to Azure

Eighteen years ago, the university’s data was stored in a physical datacenter where the school owned the hardware. After transitioning to a “sort of” cloud, as Andrew describes it, where the hardware was leased and some of the infrastructure was paid for, he began looking at a full cloud solution.

“Everything was on the chopping block, and moving to the cloud just made sense,” Andrew says.

Microsoft Azure offered scalability and the ability to change on the fly. That sparked a fire in Andrew and his IT team, and now they’re moving the entire datacenter into Azure. With the new pay-as-you-go model, they don’t need up-front capital, and they have exactly as much as they need at any given time.

“It used to be that if we needed more storage, we had to lay out more capital expense. In Azure, we just log in and those resources are up and running within hours.” It’s a welcome change from the days of a physical datacenter with AT&T hosting. “Back then, we paid $35 – $40k every month. In Azure, I’ll have resources and servers that outshine anything we had there, and pay $5-10k less a month.”

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Without the restrictions inherent in a traditional system, Andrew and his team can be much more creative without breaking the budget. New ideas and projects can be tested and deployed without the red tape, and that means faculty can dream up new ways to educate their students, and those dreams can turn into reality much quicker.

“We’ve effectively gone from an old jalopy to an Italian sports car,” Andrew says.

With 2 million personal records, ensuring security is critical. And when it comes to compliance, Azure offers the ability to back up as much data as necessary for as long as it’s needed.

“In Azure, compliance is a no-brainer, and when you need more storage, you simply add it,” Andrew says.

Beyond Azure, Keiser University has migrated to Office 365 and is beginning to use more of the tools at their disposal. Staff and students who prefer to use their own devices on campus can quickly and securely connect to the school’s systems with Microsoft Enterprise Mobility Suite (EMS), and servers are secured, updated and patched with Microsoft Intune. Phishing attacks are the most common cyberthreat on campus, but by leveraging Active Directory, the IT department can help make sure accounts stay secure.

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Empowering educators and administrators to focus on what matters

For now, faculty, staff, and students are in the learning curve phase. Everyone has access to Office 365, and many are using OneNote and OneDrive to share documents and collaborate. Andrew’s IT department is doing the heavy lifting, migrating servers, data, and email to the cloud. Next up will be training and demo days to show faculty and staff all the tools that are readily available.

For educational institutions looking into a cloud solution, Andrew advises that it boils down to where you want to put your resources.

“In a cloud scenario, I’m out of the hardware business. After 18 years in this position, the thing that’s always caused the problems is hardware,” Andrew says. “Controller cards, fans, CPUs. Those are the things that come crashing down. With Azure, they’re a non-issue. All that redundancy is already there.”

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The best part? “No phone calls at 8 a.m. on a Sunday.” Andrew and his IT team sleep better at night knowing that the hardware pieces that tend to bring the system down go away. And that means they’re able to focus on being more of a partner in delivering technology so that faculty, staff, and students can get exactly what they need to do their work quickly and efficiently.

What’s next?

Andrew’s vision for the university is one where faculty and staff can register their own devices and have quick access to the resources and software they need, safely and securely, without even involving the IT department, or needing their support. Which will free up the IT team to continue looking for ways to use technology to continue simplifying resources, delivering new solutions, and lowering costs.

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For Andrew, the light bulb moment was realizing that, with Azure, his team could stand up a demo environment and throw hardware at it, acknowledging the pitfalls and configuring it—all in one day–saving time and money in the deployment stage. Andrew fully optimizes Keiser University’s cloud investment, and he’s leveraging the fact that he can ride the wave of resource needs instead of keeping everything at 100% and waiting for ebbs and flows.

Microsoft is proud to partner with Andrew and Keiser University to keep up with the pace of change in their digital transformation journey.

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By Ron Markezich as written on blogs.office.com

With 22 acquisitions in the past five years, it’s easy to see how Allergan is a leading exponent of the new “Growth Pharma” business model. Expanding its diversified portfolio of branded and generic pharmaceuticals by acquiring companies like Botox and Zeltiq Aesthetics, Allergan is pursuing a rigorous growth strategy, rather than investing heavily in R&D. This approach, known in the industry as “open science,” sees the company enriching its intellectual property by acquiring new talent, promising new products and partnering closely with many external stakeholders. It requires an agile, IT-enabled workplace to pull off the rapid employee onboarding and a rich culture of teamwork and creativity to make this strategy work. At the same time, it’s critically important for Allergan to ensure the security of its IP and to remain compliant in this highly regulated industry. So, it’s great news that Allergan chose the Secure Productive Enterprise solution to enable this disruptive way of doing business in the pharmaceutical industry.

Here’s what CIO Sean Lennon has to say about the organization’s decision to facilitate a new culture of work at Allergan that securely enables teamwork and creativity for all workers with the help of the Secure Productive Enterprise solution:

“As Allergan continues to build its global portfolio of products and services, it’s our role in IT to enable the company’s scalability. That’s why we chose the Microsoft Secure Productive Enterprise, because it allows me to deliver a secure technology experience that drives creativity, collaboration and teamwork for the business. So, while employees are working more collaboratively and are empowered to innovate with immediate access to all the tools they need—Office 365, Enterprise Mobility + Security and Windows 10 Enterprise—I’m also saving money by consolidating our IT landscape and reducing the burden of on-premises maintenance. It’s always a challenge to maintain a lean IT organization and provide the best tools for enabling the business to achieve its goals, but we’ve achieved the right balance with Microsoft.”

Allergan is making great strides using the Microsoft Secure Productive Enterprise as an effective way to consolidate its position at the forefront of business innovation in the pharma industry.

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Want more info on cybersecurity? Contact us to learn more about keeping your data protected.

800-208-3617 

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