Our onboarding process is meticulously designed to ensure a seamless transition and the best helpdesk experience possible for end users. We emphasize the importance of hands-on support from the customer's point of contact throughout the onboarding journey. This close collaboration allows us to thoroughly document the customer's environment, tailoring our helpdesk support to meet their specific needs. Our proven process not only facilitates a smooth and complete onboarding but also sets the foundation for effective and efficient support services. Typically, the full onboarding process is completed within four to six weeks, depending on the complexity of the customer's environment. This thorough preparation ensures that when we launch our helpdesk support, we are fully equipped to deliver exceptional service from day one.