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U.S. BASED HELP DESK

Our Help Desk is located in one of the most mild climates in the world, so we're always in a great mood and ready to help!

Our U.S. Help Desk is Located in Sunny Southern California

From its inception in 2002, Managed Solution has been committed to providing clients with quality on-site and remote support through our US-based Help Desk located in Southern California. We pride ourselves in proactively monitoring your infrastructure 24/7 in order to catch any problems before they cause a major outage. When a challenge does arise, our onsite Microsoft Gold Certified IT technicians are there to assist. Knowing you have unlimited support guarantees a positive outcome for a successful partnership.

Benefits of having a Help Desk Support Team:

  • Faster Communication – we not only ensure your employees are able to communicate effectively, we recommend tools that make it easier to communicate and collaborate on tasks.
  • Quality Service – while supporting our clients, our Help Desk team is committed to educating the end user to provide an overall positive experience and seamless support.
  • Faster Resolution – everyone on our Help Desk team is a full-time employee who undergoes continued training to learn and understand the tools our clients use daily. This helps reduce daily technology speed bumps and ensures a quick response time.
Our Help Desk is committed to providing clients with a positive experience while assisting with issues including:
  • Fixing system errors
  • Virus removal
  • Troubleshooting email access issues
  • Resolving end-user technical issues regardless of location or device

When a problem does occur, the Help Desk resolves the issue within a guaranteed response time based on the urgency of the problem.

Help Desk Support Services

Help Desk Ticket Levels & Response Times

Service not available (All users and functions unavailable)

Response: Within 15 Min.

Significant Degradation of service (large number of users or business critical functions affected)

Response: Within 30 Min.

Limited degradation of service (limited number of users or functions affected, business process can continue).

Response: Within 1 Hour

.

Small service degradation (business process can continue, one user affected)

Response: Within 2-4 Hours.

Help Desk Support Services:

  • 24/7 Device Monitoring with E-mail & Mobile Alerts

  • Patch Management

  • Antivirus Definition Updates

  • User Account Management

  • Application Update Support

  • 24/7 Local, Unlimited Remote Help Desk Support

  • Unlimited On-Site Support As Needed

  • Scheduled On-Site visits for Proactive Maintenance

When having issues, it is nice to be able to have your call answered promptly and deal with people who are knowledgeable, professional, courteous and able to resolve the issue quickly – President & CEO Staffing Industry

Our Managed Service Portfolio (PDF) includes 24/7 Help Desk Services, Remote Monitoring and On-site Support.

Managed Solution is the premier provider of IT support services and technology recommendations. Founded in 2002, we enjoy a proud tradition of partnering with the IT staff of the many organizations we work with. We can even act as your IT team. For more information on our Help Desk support services, contact Managed Solution at 800-550-3795.

Technology as a Service (TaaS)

Since its inception in 2002, Managed Solution has been committed to providing clients with a full spectrum of managed services to reduce the burden of day-to-day IT management. Gain access to high-level cost effective expertise and place resource-intensive operations under the management of experienced specialists from Managed Solution. Optimize your existing resources and put more focus on strategic IT projects while we provide quality support through our award winning US-based Help Desk located in Southern California.

Managed Services

Our Managed Services Portfolio includes service offerings that cover a wide range of technologies – choose from one of our packaged offerings or pick and choose the specific services and applications that fit your unique business needs.

Schedule a Network Assessment with one of our infrastructure experts that will provide you a network inventory analysis, identify any and all network issues and potential issues, document the network and review traffic analysis, and correlate data collected to provide you extensive insight into your network and its performance.

Systems Integration & Projects

Challenges: With unique needs, ever rising competitiveness and technological advancements, companies need to adopt diversified applications built on different platforms offered by various vendors. Multiple IT systems, applications and business processes not only create complexities but also lead to lower efficiency and reduced productivity.

Solution: Integration services which streamline applications and optimize enterprise wide resources. Our integration services include consulting,
mature governance framework and system integration in the following areas:

Mobile Workforce Solutions

Today’s employees want flexibility in where and when they work, access to the latest devices and technology… and they expect their employer to make it easy for them. To keep up with the pace of change and the speed of business, they need to access their work remotely, connect with their team, and meet with customers or partners in ways that support virtual teams.

Enterprise Mobility

Identity + Mobile Management + Security
Keep your employees productive on their favorite apps and devices—and your company data protected with enterprise mobility solutions.

Backup Disaster & Recovery

Managed Solution provides a Business Continuity/Backup & Disaster Recovery Service to protect your essential data from loss and can prevent costly downtime in the event of a catastrophic server failure. Our cost-effective method offers high availability, reliability, and manageability.

Licensing

Save big with pay as you go, just your size Microsoft Licensing. Buying Microsoft Products through a trusted Cloud Solution Provider (CSP) gives you access to pricing up to 20% off what you’ll find in the Microsoft portal with unlimited access to the Enterprise Level Support and Premiere Deployment Services. Only provided by 1st Tier CSP’s.

Automation
Security
Enterprise Application Integration
Integration Architecture
Master Data Management
Platform Optimization
Custom Development
Enterprise Messaging and Middleware