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Technical Support Specialist

Overview:

Managed Solution has an all-star team with a kick-butt company culture, and we’re excited about what’s ahead. For over a decade, we’ve worked with companies large and small, supporting any and all of their IT needs. We invest in our clients and our staff to bring out the best in both. We’ve been named to the Business Journal’s 100 fastest growing companies for the past five years and stand in the top 1% of Microsoft Cloud partners worldwide. Managed Solution values high standards, honesty and integrity, proactivity, adaptability, and passion. We're poised for unparalleled growth and expansion, and we're always looking for MVPs to join our team.

Responsibilities:

As a member of the Managed Operations Center, the Technical Support Specialist (Level 1) will provide entry-level technical support to managed services clients in a 24/7/365 environment, working from Managed Solution headquarters and at various client sites. He or she will be responsible for the following...

•Fielding client inquiries and providing basic application support, network administration, desktop troubleshooting.
•Adhering to client service level agreements and team performance goals as you prioritize, resolve and escalate issues in accordance with company policy.
•Communicating technical information clearly and effectively over the phone, in person, and in writing to English-speaking clients.
•Documenting client communication and resolution efforts via internal ticketing system.
•Maintaining a high degree of professionalism, confidentiality, and integrity while accessing client data/systems and supporting mission-critical environments.
•Other responsibilities as assigned.

Qualifications:

Technical Competencies:
•An Associate or Bachelor degree in Computer Science or related field, or equivalent combination of education and/or experience.
•Microsoft or other technical certifications a plus!
•Basic troubleshooting skills in a Windows environment, including desktop and server OS
•Fundamental awareness of LAN/WAN administration and concepts
•Entry-level proficiency in Exchange and Active Directory
•Previous exposure to virtualization technologies and ticketing systems preferred.

Relational and Problem Solving Skills:
•An outgoing, enthusiastic personality with a can-do attitude and passion for solving problems.
•Outstanding customer service skills and a drive to deliver exceptional service to both internal and external team members.
•Strong organizational and problem solving skills. Experience prioritizing multiple responsibilities in a fast paced environment.
•Excellent oral and written English communication skills.
•Integrity and the ability to maintain confidentiality.

Perks & Benefits!
•Never stop learning… stay one step ahead of the game with a company on the bleeding edge of technology.
•Be inspired by your teammates: we’re a friendly bunch who are passionate about IT.
•Get Certified - Managed Solution prepays the cost of your exams!
•Earn $$$... Competitive salary with bonus potential
•Save for the future: 401(k) retirement plan (with employer match beginning at 6 months!)
•Find balance with plenty of PTO and 7 paid holidays
•Feel great with Medical, Vision and Dental Insurance - Managed Solution covers 65% of the cost!

See all of our available positions here

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