• June 19, 2015

5 Myths about Managed Services

5 Myths about Managed Services

5 Myths about Managed Services 480 339 Managed Solution

5 Myths about Managed Services_ManagedSolution

5 Myths about Managed Services

When I first started working for a technology company, there were so many new things to learn that I thought my head was going to explode. With so many technology terms to memorize and so many different types of support to understand, I knew I had to develop a way to simplify the terms. Everyone kept bringing up the term managed services… What is it? How does it work? And what does it do to help the business owner?
After some time in the technology world I have to say it can be a daunting task to uncover the truth about managed services, so here are some myths from a non-techie that I thought could be useful when considering managed services.

1. Managed services will push out my IT staff.

People often say, “I don’t need extra support I have IT staff!” I’m sure your IT staff is awesome; however, what would they be like with an additional resource of 50+ engineers at their side? Managed service teams work hand and hand with internal IT departments, not to replace them but to add additional support, because let’s be honest – wouldn’t you want 50+ employees like yourself to help you with work?

2. Help desk support is not local and always closed when you need them.

It’s 5:00pm and you have to send one last email before you can leave. BOOM your email stops working…. You pick up the phone quickly, dial the help desk and they are… closed
Has this ever happened to you? If so it doesn’t have to, there are tons of local managed service providers that are open every day 24/7. This is becoming the norm with managed service providers, so if this isn’t true with the company you’re using I’d suggest looking into some others.

3. Managed services will cost a fortune, and I will always be slammed with extra charges.

False, false and false. Managed services can save you an average of 30% on your IT spending over a year! Not to mention that the biggest reason for managed services is proactive support! Meaning that if your managed service provider is doing a good job, there shouldn’t be any surprise charges.

4. An outside IT provider will be too much work to manage.

The opposite is true! In fact managed services gives you that one throat to choke. Something isn’t working? You always have someone to call who is available, even if it’s Christmas.

5. Managed Service providers are all the same.

Biggest myth. Just like when you hire a new employee you have to do your research. No managed service provider is the same, they all have their areas of expertise with different support levels, you just have to find which one works best for you and your business.

 

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