Case Study: City IT Department Upgrades Infrastructure and Builds Successful Roadmap

City IT Department Upgrades Infrastructure and Builds Successful Technology Roadmap


Industry: City/Municipality/Government

Business Needs:

A city in San Diego County with more than 1200 employees finally received the budget to improve their IT infrastructure. The city needed to upgrade over 600 Windows XP desktops that were no longer supported because they presented a security risk. They wanted to migrate to a cloud-based solution for email and were evaluating Microsoft Office 365 to improve employees productivity and increase collaboration. The organization also needed to migrate over 60 servers that were running on Windows server 2003 which Microsoft ended support in July, 2015. The city needed to focus on implementing new and innovative ideas to move the business forward, not worry about if their infrastructure was running properly or presented a security risk.


Managed Solution partnered with the city's IT department to assess their overall network and provide a detailed IT roadmap. Managed Solution provided a GAP analysis for the IT department with the results showing how the city stacks up against contemporary IT services given their size and complexity of operations. Managed Solution addressed security concerns by making sure the environment was up to date, effective and not obtrusive into productivity. We also analyzed the city's network infrastructure ensuring they had the appropriate bandwidth to run cloud-based applications. Managed Solution recommended to virtualize more of their servers and move beyond virtualization to a private and public cloud environment. The hybrid cloud environment provided a solution for some applications to run on-premises in a Microsoft-based private cloud environment and others to run in Windows Azure. Delivering IT as a Service provided the city with a solution that was able to upgrade their IT infrastructure with reliable services. Managed Solution implemented this strategy by performing a thorough network assessment of their existing infrastructure and understanding the city’s business objectives.


Assessing the city’s network allowed Managed Solution to provide a detailed and comprehensive IT roadmap. The city was able to identify a migration strategy to reduce security risks, retire old infrastructure, and improve employees productivity and end-user experience. The roadmap better supports business growth and provides strategies to standardize, virtualize, and cloud-enabled its IT assets. The technology roadmap is allowing the city to focus on using technology for better operational inefficiencies while improving productivity and reducing IT troubleshooting.

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