Stability in Technology for San Diego 501 (c) 3 Non Profit
Business Needs: Since 2009, Managed Solution has been providing the San Diego Opera with Managed Services from Silver to Platinum Support. We are an affordable resource when their budgets fluctuate and have been cost effective by outsourcing their IT needs instead of hiring full time staff. They initially came to us because their server was not getting emails and they had several domains needing to be safe guarded. They had a small internal team managing over 100 users and were looking to find a trusted provider who could manage their day-to-day support with printers and email.
Solution: Managed Solution was able to service their company with Platinum Support, visit on site every other week and take care of all requests. We rectified VPN client issues, set up new users, normal daily crisis issues, file permissions, log in issues, WIFI challenges and set up Back Up Disaster and Recovery because they were using tape prior. We upgraded them from tape backups to redundant cloud BDR services.
Success: Managed Solution was able to streamline internal processes, quickly resolve issues and increase productivity. We continue to provide a high level of quality service with our on-going relationship between transitions in leadership and with different levels of support. SD Opera is grateful for the stability provided by Managed Solution during a challenging transition period.