Georgia State University tackles malware with Office 365 Advanced Threat Protection
By Ren Flot, chief information security officer and director of cyber security at Georgia State University as written on blogs.office.com
As the chief information security officer at Georgia State University, my job is focused on balancing the needs of an academic community—where faculty and students value broad access and flexibility in online research—with the security requirements of a large enterprise. Advancing both these requirements calls for a proactive approach to combating malware. In a threat landscape that is constantly changing, I look for products that can deliver effective protection, while helping us make efficient use of our cyber security team’s time and resources. To meet these needs, we acquired Office 365 Advanced Threat Protection to increase email security for our more than 55,000 students and more than 6,000 faculty and staff.
The cyber security team at Georgia State University had noticed a steady uptick in malware attacks, particularly phishing, and it felt like we were fighting fires every day. The security of our university community in digital spaces is an important priority, so we aimed to get ahead of the problem. It was clear that an additional layer of security was needed. To address the issue, we selected Advanced Threat Protection, because detection and protection against malware attacks would be handled within a Microsoft cloud environment, freeing up time for us to focus on other security and IT tasks.
After deploying the solution to a pilot group, we saw a significant reduction in the number of malicious emails reaching our users, and by the time we completed our implementation, we had reduced the number of emails that got through with malicious content by more than 2,000 messages over a five-month period. Today, Advanced Threat Protection has become an important part of the toolset that is helping us take a proactive stance against malware. This hosted email filtering solution also interoperates very smoothly with our Office 365 email system, providing a highly secure productivity platform.
And implementation was accomplished quickly and easily, with support from Microsoft FastTrack. Our team has also found the management controls and user-based settings available within the solution to be very configurable, an advantage given the range of user groups—faculty, staff and students—that we have to consider in the higher education environment. The Safe Links feature has been particularly useful in our environment, because students share a lot of links while working on projects, and it has performed well at helping prevent inadvertent access to malware through links and attachments. The solution is seamless from a user experience perspective, and the product is unobtrusive, working efficiently in the background.
Georgia State University’s security profile has been significantly enhanced as it relates to email through use of Advanced Threat Protection. Today, we have a solution that is nearly invisible, while providing staff and students a safer environment in which to work and study.
MJHS celebrates nearly 110 years of care and innovation with modern Office 365 workplace
Since “The Four Brooklyn Ladies” founded the MJHS Health System (MJHS) in 1907, we have grown into one of the largest not-for-profit health systems in greater New York. One of my challenges is to ensure that the values of a nearly 110-year-old healthcare provider are reflected in the 21st-century technology we use. With Microsoft Office 365 cloud-based business tools, our employees work productively in today’s digital world, while preserving the innovative, culturally sensitive healthcare services that are part of our history.
Before we settled on Exchange in the cloud, we used another product as our on-premises messaging and collaboration platform. This system had significant email reliability issues and storage limitations. We needed cloud-based business productivity tools that aligned themselves with the highly-regulated healthcare industry, where we are required to meet HIPAA standards. We evaluated G Suite (formerly Google Apps for Work) but chose Office 365. First, Microsoft signed a Business Associate Agreement, something that Google was unwilling to do at the time. And we were more than satisfied that Office 365 met our strict standards around security and compliance, in everything from email retention to archiving and eDiscovery. We also use Office 365 Advanced Threat Protection that bolsters our defense against malware and phishing emails. It’s great to see Microsoft offerings evolve to keep pace with swift changes in the threat landscape.
At the enterprise level, it’s important to use technology that works in the language of the industry. Our employees are familiar with Microsoft offerings, and the ease of transition to the new business tools was a great incentive for us. Not only does Office 365 ensure that we will always be on the latest version, but the interoperability of the different components of the suite is efficient and effortless, improving productivity.
We pride ourselves on delivering innovative, sensitive patient care in the home. Our mobile health workers carry Windows-based devices and now they can use Office 365 to access the information they need to do their work, without returning to the office. With Office 365, mobile access to all our technology resources is easier than ever, which means more time interacting face-to-face with our clients.
We are seeing increased interest in video conferencing across MJHS with Skype for Business Online, especially for board meetings and presentations. We are piloting the PSTN conferencing capabilities, and we are excited to make the most of the newest functionality, particularly Dynamic Conference Codes, which eliminates overlapping conference calls and protects the privacy of each meeting. By eliminating existing superfluous conferencing solutions, we expect to reduce our costs in this area by 80 percent.
And by consolidating other third-party providers, for mobile device connectivity, archiving and eDiscovery capabilities, we have further simplified our administration and significantly reduced our overall costs. With Office 365, these types of services come standard, and once again allow us to acquire great functionality with a reduction in costs.
The Four Brooklyn Ladies could never have imagined how much healthcare would change in the past century. However, it’s great to know that with IT tools like Office 365 we can ensure that their core values of cultural sensitivity, service and compassion are still at the forefront of our service to the community.
Office 365 Case Study
MIKE Program: Serving youth with a grown-up IT system
MIKE Program, a small nonprofit based in Portland, Oregon, uses mentorships to empower youth to make better health choices, but its makeshift IT system took up scarce staff time and bogged down workflow.Office 365 has revolutionized the nonprofit’s day-to-day work. The free, cloud-based suite now enables them to
- write more competitive grant applications,
- streamline board relations,
- work with more volunteers,
- increase their productivity, and
- communicate with stakeholders from anywhere.
“It would not be possible to operate as we do now without it,” says Sherry Harbert, MIKE Program’s communications director and de-facto IT help desk. The cloud's easy-to-use features help the health nonprofit MIKE Program better communicate with the board, volunteers and staff.
"Office 365 allowed a central collaboration point for documents and tasks assigned to committee meetings, and it allowed everyone to see the calendar and updates in real time"-Dave Chapman, MIKE Program Board Member
Making a difference with better technology:
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Grant writing in the cloud
Like most nonprofits, MIKE Program’s budget relies heavily on winning private grants. Collaborating on applications saved in the cloud helps them write stronger submissions, Harbert says.
With Office 365’s secure file sharing, edits made to documents are saved in real time, eliminating the confusion of emailing different versions back and forth—and the frustration of bounced attachment-heavy messages.
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Communicating 24/7
“Like most nonprofits, we operate 24 hours a day because people expect communication in the evenings, mornings and weekends,” Harbert says. Office 365’s tools allow staff and volunteers to seamlessly stay in touch from a computer, tablet or mobile phone.
“If we’re out of the office or something is wrong with the IT host, we still have access to everything. We’re never shut down.”
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Managing volunteers
Volunteers aren’t based at the nonprofit’s central office; more than 20 MIKE Program mentors travel city-wide as they lead health education programs and shepherd students to job shadow opportunities across Portland.
Office 365 emailing and cloud document sharing connects on-the-go volunteers to staff, regardless of what mobile device they use: They can view updates of schedules, participant rosters and curricula that can change at the drop of a hat—anywhere.
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Bringing on the board
The board’s ability to work efficiently, make quick decisions and communicate is central to running a nonprofit, and MIKE Program streamlined its board work with Office 365. Instead of sending email after email of agendas, meeting notes, tasks and updates, board members use SharePoint, one of the suite’s most popular features, to sync projects.
“Office 365 allowed a central collaboration point for documents and tasks assigned to committee meetings, and it allowed everyone to see the calendar and updates as we go,” explains board member Dave Chapman. “It’s real time collaboration.”
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Maximizing resources
Volunteer, time and financial resources are always tight at nonprofits, and the tools within Office 365 allowed MIKE Program to do more with less. “Switching to Office 365 freed up my time so I’m not struggling to do basic operations,” Harbert says. “I can now focus more on deliverables, the program itself, our mission, communications and getting the word out on our program.”
Becoming more efficient helped the staff nearly double its pool of volunteers, who logged 760 more hours per year after the transition to Office 365.
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Building organizational capacity
“This technology’s help is both immediate for what we need day to day but also in the long term,” Harbert says. Because it allows staff to direct their energy to helping more students lead healthy lives—instead of wrestling with makeshift IT systems—the cloud-based suite sets up MIKE Program for a robust future.
“Office 365 is instrumental for our survival.”
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Meet Surface Fan Morgan Sorne: Visual Artist, Composer and Performer
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Morgan Sorne is a multi-disciplinary, award-winning prolific visual artist, musician, actor and filmmaker, boasting an unparalleled vocal range with perfect pitch. He brings listeners to tears with his intense, emotive, hypnotic angelic falsetto and has churned crowds into a writhing frenzy with his bone-rattling dynamism and range. In his own words, “it’s as if Jean-Michel Basquiat, Daniel-Day Lewis, David Bowie, Jeff Buckley and Bjork got together and had a baby.”
The Surface Pro 4 is Morgan’s proud go-to to produce music and visual art with software such as Ableton Live and Adobe Photoshop. I enjoyed meeting and getting to know Morgan this past year after inviting him to participate in a music and technology panel at Microsoft Store Westfield Century Center in LA, where he spoke to a group of public attendees about his passion and love of all thing music and art. It was in person that I got to see firsthand his skilled drawings and sketches that are as unique, expressive and thought-provoking as his sound, performance and work in other media.
Let’s hear more from Morgan on his passion and artistry:
Your work is such a unique blend of visual installation, musical composition and performance. What was your inspiration for SORNE and pursuing so many different forms of media and expression?
As a kid I was inspired by the immersive worlds created in films like Star Wars. I also grew up on stage, performing in musicals, plays, musical acts and choirs. I found that I was drawn to creating environments, having also discovered an ability to visually render characters and ideas, it felt very natural to move between mediums. Each process fed the other. Rather than fight that process, I have embraced it as my means of creating a signature point of expression.
What’s a project you’ve done that you’re proudest of?
I am nearing the end of a fifteen-year cycle of work, a multi-media opera spanning six volumes of music called, House of Stone. I brought this world to live through installations in museums and galleries, a live show featuring a dance troupe formed around the project and a series of short films which speak to the overarching themes of House of Stone. The vision for years has been to create a graphic novel of House of Stone as a companion and ultimately, a film or TV series, accompanied by a touring theatre production.
What do you like about creating on Surface? Do you use pen, touch, or a combination?
I love the portability of the Surface and use the pen to illustrate. The precision is fantastic. I also use the pen in creating animations of my drawings.
What experiences have stood out to you?
I recently created a series of animated drawings using the Surface for a TED Talk at Oxford for the Lauren’s Kids Foundation. The TED talk dealt with Lauren Book’s five years of child abuse when she was an adolescent by her nanny. As an adult she founded the Lauren’s Kids Foundation to help children identify sexual predators and unsafe situations at home and in public. Lauren’s team sent me the script for her talk and I picked certain images that came to mind along with pulling from Lauren’s ideas and images. I’ve developed a series of animated characters for interactive packets given to students grades pre-k-8th grade throughout public schools in Florida and won a few ADDY awards for the kits our team made for Lauren. The beautiful thing is that the materials are working and kids are coming forward and identifying unsafe situations that they find themselves in. Also I recently toured Europe with CocoRosie and used the Surface Pro 4 to run my live sets and loops in some of the most beautiful venues. To be able to hop on a plane with a full live show on a device that is the size of a tablet has been a dream come true.
What do you love most about using Surface in work or life?
I love the portability of the Surface and use the pen to illustrate. The tablet feel is so important to me and I love the ability to draw right in Photoshop and Illustrator. The precision is fantastic. I also use the pen in creating animations of my drawings. A big desire of mine for a long time has been to have a device that is the size of a tablet but with the capabilities of a laptop. Portability is essential as I travel around the world and need tools that can handle the programs necessary for executing my work. As a traveling musician and artist I need tools that are as seamless in the visual presentation on stage as they are powerful in running the programs needed to pull off amazing live experiences. To be able to use programs like Ableton Live and the entire Adobe Creative Suite has totally enhanced the game and made it possible for me to reach larger audiences worldwide.
What’s something recent you’re working on with Surface now that you’re really excited about?
Right now I am working on a graphic novel project with Saul Williams in which I am drawing and coloring the entire book using the Surface. I can’t talk too much about it yet, but it is going to be an incredible project and the Surface will be a central component in the production of the book and visuals for Williams’ live show.
SORNE just released the fourth volume for his epic avant garde one-man opera, House of Stone‘ You can find the latest volume, ‘House of Stone: Death IV’ here.
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Kroton does its homework and chooses Office 365 over Google Apps for Work
When Kroton merged with another company to become the largest private educator in Brazil, it embraced the enormous responsibility of providing the best possible education to more than a million students across a large and vastly diverse country.
With the merger, Kroton found itself divided between two cloud environments, Microsoft Office 365 and Google Apps for Work. It had to choose just one, to help unify the company, reduce costs, and provide students with the very best experience.
So, Kroton did its homework. Its IT team spent three months evaluating the Microsoft and Google cloud offerings, resulting in a 50-page report of findings. In the end, Office 365 made the grade. “We performed a very deep analysis,” says Mauricio Oliveira, the IT Infrastructure and Technology Manager at Kroton. “It was clear that Office 365 met all our requirements and in many cases delivered far beyond them.”
With the start of the 2015–2016 school year, 1.4 million Kroton students, teachers, and staff throughout Brazil are using Office 365, and the company has ambitious plans for things like an innovative job placement service, virtual team assignments and projects, and new operational efficiencies—all to make Kroton the best it can be for its students.
Education provider brings the latest productivity tools to more than 1 million students
After education provider Kroton merged with its largest competitor, the organization saw an opportunity to make a fresh start with its productivity tools and standardize on the solution that supported strategic and educational goals. By choosing Microsoft Office 365 over Google Apps for Work, Kroton has new tools to help students get a high-quality education, connect better, and prepare for the workforce. It also meets high security and privacy standards while maintaining the flexibility required to drive innovation.
Choosing the right productivity platform, post-merger
As a distance learning leader, Kroton understands the power of technology to support more effective education for all students. After a merger in 2014 with its key competitor, Anhanguera, Kroton became the largest private education provider in Brazil with about 1.1 million students, 726 distance education learning centers, and 130 campuses spread across all states in the country.
In 2012, Kroton adopted Microsoft Office 365 for staff use, while its students continued to use a mix of learning systems and other productivity tools including Microsoft Live@edu, which was used by approximately 120,000 students. At the time of the 2014 merger, Anhanguera students and staff were using Google Apps for Work. Kroton and Anhanguera agreed that the combined organization needed to standardize on one solution to enhance collaboration and productivity, reduce costs, and simplify management. The merger gave them an opportunity to carefully evaluate their options and determine which technology would best support their strategic goals going forward.
“We performed a very deep analysis in which we defined and analyzed all features of Google Apps for Work and Office 365,” says Mauricio Oliveira, IT Infrastructure and Technology Manager, Kroton. “We cataloged all the features we needed across categories such as collaboration, email, unified communications, and online storage, and gave a grade to each solution based on how well it met our needs. We also went through a proof of concept for both solutions, as well as a financial analysis. After three months, we had a 50-page book describing the differences between the solutions and where each one was better for our company. At the end of our extensive evaluation process, it was clear that Office 365 met all our requirements and in many cases delivered far beyond them.”
Kroton is working closely with Microsoft Services Consulting to ensure the migration goes smoothly. Beginning first with Anhanguera, 17,000 employee mailboxes were moved to Office 365. “Microsoft supported us throughout the process,” says Oliveira. “The migration took place in two weeks’ time, and we were able to move all data without any loss.” The migration of Anhanguera student accounts was performed during the academic break, and in February 2015, 320,000 students started the new year with Office 365 ready to support their success and potential for another 480,000 to adopt it in the future. The next stage will bring Kroton students to the new platform by October 2015, at which point Office 365 will be available to approximately 1.4 million students in total.
Connecting across cultures with Enterprise Social
“We often say there are many Brazils within our country,” says Oliveira. “We want to overcome cultural and regional differences by enabling teams of students to collaborate from states all over the country. We plan to deploy Yammer to help them do that in a highly secure, private social networking environment.”
For example, students are required to develop multidisciplinary end-of-term projects, which are presented to instructors as part of the evaluation process. Currently, these groups are composed of students from one location. Yammer Enterprise will make it easy for students from different states within Brazil to collaborate on these projects and benefit from a variety of perspectives and skills.
Reducing travel by meeting online
Kroton staff has been using Microsoft Lync Online for meetings, internal calls, and presence. “Thanks to Lync Online, Kroton has been able to reduce its travel budget by 30 percent,” says Oliveira. “Lync Online also reduces our need for meeting space in our new offices because people can easily take meetings from anywhere.”
The company is enthusiastic about implementing Skype for Business Online, which integrates Microsoft unified communications technology with the Skype video calling service used by millions of people worldwide. “We are actively testing Skype for Business Online now among our 20-person infrastructure team, including myself. We have already noticed improved call quality and reduced bandwidth consumption compared to Lync Online, which will be a major benefit when we roll it out to the entire organization,” says Oliveira.
Enhancing security and control
Kroton uses its existing Active Directory service to control policies, settings, and identity verification for Office 365. Oliveira says, “This way, we can offer single sign-on for users and propagate all policies to Office 365 cloud services automatically.”
With strict requirements to help protect student privacy, Kroton needed a solution that it could trust with sensitive personal information. “Office 365 met our stringent security and privacy terms, providing a high level of service and support directly from Microsoft,” says Oliveira. “Brazil has a dedicated Microsoft Education team, so we always have the support we need.”
Innovating for student success
Connecting students to real-world employment opportunities is a key Kroton strategy. “We have a platform that enables businesses to publish job openings, which are then automatically matched to student competencies and locations,” says Oliveira. This platform also gives Kroton valuable information about the key competencies that employers are looking for, so the education provider can tailor its offerings to match. The company plans to integrate the employment matching solution with Office 365 single sign-on so students can participate more easily.
Kroton has long been a leader in the use of technology to further student achievement, and Office 365 enables the organization to continue that tradition. “Office 365 will give our students an edge in the workplace, and it plays an integral role in our company’s plans for the future,” says Rodrigo Galindo, President of Kroton. “Bringing more than a million users together on a unified productivity platform is a major undertaking, and the close partnership and support we have from Microsoft gives us the peace of mind that we need to make it happen.”
Microsoft Office 365
The new Office provides anywhere access to your familiar Office applications—plus email, calendar, videoconferencing, and your most current documents—on almost any device, from PCs to smartphones to tablets.
For more information about Microsoft Office 365, go to:
www.office365.com
For More Information
For more information about Microsoft products and services, call the Microsoft Sales Information Center at (800) 426-9400. In Canada, call the Microsoft Canada Information Centre at (877) 568-2495. Customers in the United States and Canada who are deaf or hard-of-hearing can reach Microsoft text telephone (TTY/TDD) services at (800) 892-5234. Outside the 50 United States and Canada, please contact your local Microsoft subsidiary. To access information using the World Wide Web, go to:
www.microsoft.com
"At the end of our extensive evaluation process, it was clear that Office 365 met all our requirements and in many cases delivered far beyond them." - Mauricio Oliveira: IT Infrastructure and Technology Manager
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Before & After: Server Room Refresh
Everyday our field engineers and technical support specialists face both challenging and rewarding experiences out in the field. Recently, our team gave one of our clients, a Biotech & Life Sciences Company, a complete server room refresh. Between untangling cables, figuring out the most optimal (and personal) color coding system, and configuring servers to meet the clients' business needs, our team was hard at work and now have the results to prove it! Check out the Sway below to see behind-the-scenes before and after shots of this server room makeover:
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Learn more about professional services provided by Managed Solution
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To Learn More about Professional Services, contact us at 800-208-3617
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Tech Sector Nonprofit Saves 79 Percent, Gains Global Market Access with Cloud Hosting
Pro Bono Net provides web-based technology services that support law firms, courts, legal aid, and individuals throughout the United States. So when some of its own, on-premises servers reached end of life, what technology did the organization choose to replace them? Windows Azure. The nonprofit reduced annual cost after payback by 79 percent, made its service faster and more reliable, and has access to a global marketplace that was previously out of its reach.
Business Needs
Companies of all sizes are turning increasingly from on-premises IT infrastructures to cloud-based services for obvious reasons: they cost less and make it possible for companies to focus on their core strengths, rather than on commodity IT maintenance. But what do the providers of those services do when they face the same choice as their customers—and should those customers care?
A case in point is Pro Bono Net, a national nonprofit organization dedicated to increasing access to justice through innovative uses of technology and increased volunteer lawyer participation. The organization meets this mission, among other ways, through its Pro Bono Manager™ service, which boosts a law firm’s pro bono program management capacity. Operating as a secure, seamless extension of a law firm’s intranet, Pro Bono Manager integrates content from the public-interest legal community with reporting, knowledge management, and lawyer-and-case matching tools that draw on a firm’s own human resources and time keeping systems.
Pro Bono Manager is a web-based, or software-as-a-service, solution—and the low-cost and minimal management required by the law firms that adopt it has been one of its selling points. But the cloud that hosted the service was a very physical set of servers owned and managed by Pro Bono Net. When those servers reached end-of-life, Pro Bono Net faced the same choice that their customers had answered by choosing Pro Bono Manager: Should Pro Bono Net refresh its hardware installation, or migrate Pro Bono Manager to a cloud platform?
The organization had to consider the economics of its choices, as any enterprise would. But, as a service provider to others, it had additional considerations: Would a move to the cloud affect the prices, availability, reliability, and speed that Pro Bono Net offered its customers and, if so, how?
Solution
Pro Bono Net already had experience with the cloud; some of its other solutions ran on Amazon Web Services. But when it came time to migrate Pro Bono Manager, the organization chose Windows Azure, the Microsoft cloud computing platform.
One reason: Windows Azure was built from the ground up to support the same Microsoft technologies—Microsoft SharePoint Server, Microsoft SQL Server Reporting Services (in the cloud: Windows Azure SQL Reporting), and the Microsoft .NET Framework—that Pro Bono Net already used. Another reason: Microsoft offered Windows Azure Virtual Machines, which provided the flexibility and availability that comes from the use of virtualization technology.
Pro Bono Net used Windows Azure Virtual Machines for persistent virtualization in support of SharePoint Server, which serves as the foundation for Pro Bono Manager. If the organization had been moving between more consistent platforms—say, two virtual platforms, one managed on-premises and one in the cloud—it would have been easier to estimate cost. Going from a physical/on-premises platform to a virtual/cloud platform required some experimentation in preproduction environments, which the organization and Microsoft completed successfully.
Pro Bono Net eventually decided on a high-availability infrastructure that replicated domain controllers, front ends, application servers, and Windows Azure SQL Database instances on virtual machines. It also adopted Windows Azure availability sets to further mitigate risk and promote reliability. And as its use of Windows Azure grows, the organization expects to adopt geo-colocation features that will further increase fault tolerance and business continuity.
Benefits
By using Windows Azure, Pro Bono Net gains lower cost, greater reliability, faster performance, and new business opportunities. The organization plans to move its Amazon-based sites to the Microsoft cloud platform, too.
Avoids 79 Percent Cost of On-Premises Solution
Cost was a key factor for Pro Bono Net in deciding between an on-premises and cloud-based platform for Pro Bono Manager. By choosing Windows Azure, the organization avoided a US$25,000 investment in production hardware and services, plus $8,300 in maintenance and system administration. It also avoids another $25,000 investment to replicate the environment for the sake of business continuity.
For its specific configuration on Windows Azure, Pro Bono Net spends $11,000 annually—and saves 79 percent over comparable cost for an on-premises infrastructure and support, after a 1.4-year payback period.
Uptime Rises to 3 “9s,” Users See 20 Percent Faster Loads
Pro Bono Net now pays less to support Pro Bono Manager while gaining more, particularly more reliability. Since the move to Windows
Azure, uptime for the application has increased from 99 percent to 99.9 percent. “That’s a significant increase for us,” says Alec Rosin, Consulting Engineer for Pro Bono Net. “On-premises, if we had a disaster, we could be out for a week. We don’t anticipate that happening on Windows Azure.”
Pages and reports now load about 20 percent faster on Windows Azure, creating a more natural user experience.
Gives National Organization the Tools to Go Global
Pro Bono Net expected lower cost and better service from Windows Azure. What it didn’t expect was new business opportunities—but it now has them, too. Many countries or regions require that sensitive data, including legal data, remain within their borders. Pro Bono Net, with its US-based data center, couldn’t go after this business before.
Now, using Windows Azure’s global data centers and Content Delivery Network, it can. “We can go from being a national service organization to a global service organization, by using Windows Azure,” says Adam Licht, Director of Product Management at Pro Bono Net.
