San Diego Managed Services that Unleash Business Potential 

San Diego managed services providers Specializing in Microsoft Technologies

 

In today’s rapidly evolving business landscape, technology isn't just an asset—it's the cornerstone of success. For businesses in San Diego, partnering with a managed service provider (MSP) specializing in Microsoft technologies can be transformative.

Let's delve into why collaborating with a local San Diego MSP proficient in Microsoft solutions is pivotal for enhancing productivity, fortifying security, and propelling business growth.

 

Why Choose a Local San Diego MSP?

 

Local Expertise and Rapid Response Times

Managing IT infrastructure demands prompt action and a deep understanding of the local business ecosystem. San Diego MSPs offer the advantage of proximity alongside unparalleled expertise, ensuring swift resolution of issues with minimal disruption to operations.

 

Tailored Solutions for Diverse Needs

San Diego boasts a diverse business landscape—from burgeoning tech startups to established biotech enterprises—each with unique IT requirements.

An MSP specializing in Microsoft technologies can craft bespoke solutions tailored to the distinct needs of these industries, aligning IT infrastructure seamlessly with overarching business objectives.

 

The Microsoft Edge

 

Comprehensive Product Suite

Microsoft's suite of offerings—from Azure and Office 365 to Dynamics 365 and SharePoint—comprises robust solutions capable of revolutionizing business operations.

MSPs well-versed in these products can facilitate seamless integration and optimization, enabling businesses to harness their full potential.

 

Scalability and Flexibility

As businesses evolve, so do their IT needs. Microsoft technologies, renowned for their scalability, can grow in tandem with enterprises.

A proficient MSP ensures seamless scalability, empowering businesses to adapt to market dynamics without the hassle of frequent hardware upgrades or software license changes.

 

Enhanced Security and Compliance

In an era of escalating cyber threats, security is paramount. Microsoft's formidable security features, complemented by local MSP oversight, provide robust protection for data and IT systems.

Moreover, adherence to industry regulations is streamlined as Microsoft products inherently meet many standards—an aspect efficiently managed and maintained by knowledgeable MSPs.

 

 

What to Look for in a San Diego MSP

 

Certified Microsoft Partnership

Prioritize MSPs with Microsoft certification. This credential underscores their expertise, guaranteeing quality service, access to the latest technology updates, and adept management of your IT infrastructure.

 

Proactive Support and Maintenance

Opt for MSPs offering proactive support with stringent service level agreements (SLAs). Round-the-clock monitoring services and minimal downtime assurances ensure swift issue identification and resolution, safeguarding uninterrupted business operations.

 

Strong Customer Focus and Transparent Communication

Exceptional MSPs prioritize customer service and uphold transparent communication channels. Regular network status updates, prompt IT issue resolutions, and transparent pricing devoid of hidden charges are hallmarks of reliable MSP-client relationships.

 

Choosing the right MSP in San Diego specializing in Microsoft technologies is paramount for unlocking advanced IT solutions that drive efficiency and growth. Such collaborations empower businesses to focus on core competencies while entrusting the intricate realm of IT to seasoned professionals.

 

Whether enhancing IT infrastructure, fortifying security, or driving innovation through technology, Managed Solution stands as a steadfast ally in navigating the digital landscape.

For businesses poised to elevate their technology strategy, selecting a San Diego managed service provider steeped in Microsoft technologies marks the inaugural step toward transforming IT operations into a strategic business asset.

 

Here at Managed Solution we’re proud to say that we are able to meet these criterium and more to maximize the success of each and every client we work with.

Click the links below to learn more about our Managed Services and Microsoft Consulting services or click here chat with one of our experts here to begin your Digital Transformation journey with a provider who cares about your goals and has the resources and expertise to deliver.

 

Managed IT Services - Managed Solution

Microsoft Consulting Services - Managed Solution

Fall in Love with ConnectWise Sidekick: Why AI and Managed Services are a Perfect Match

How ConnectWise Sidekick combines AI and Managed Services to enhance businesses everywhere.

Love is in the air, and at Managed Solution, there’s one thing we’re head over heels for: ConnectWise Sidekick™. As we celebrate the season of love, let us break down the incredible features of this new powerful tool and its many benefits.

 

Why We LOVE ConnectWise Sidekick

 

Efficiency

Hyper-automation and artificial intelligence come together seamlessly in ConnectWise Sidekick. This powerful tool automates the triage, summarization, and resolution suggestion processes, leading to quicker service ticket resolutions and consistently exceptional customer experiences.

By optimizing ticket management, ConnectWise Sidekick empowers technicians to operate with efficiency and effectiveness. Moreover, it centralizes information access within Microsoft Teams, facilitating streamlined updates across all teams.

Cost Savings

ConnectWise Sidekick isn’t just about functionality; it’s also about financial prudence. The cost savings per technician help us manage our budget effectively, ensuring that our resources are utilized optimally.

Specifically, businesses save $1,042 per month by implementing ConnectWise’s Sidekick. Thanks to the power of AI organizations can achieve greater productivity at faster rates and limit the need for internal labor. Optimizing for both growth and overall spend.

Partner Benefits

ConnectWise Sidekick isn’t just beneficial for MSP’s like Managed Solution; it also extends its advantages to the broader TSP community. Its impact goes beyond our organization, fostering a network of collaboration and support among peers and clients.

 

Why You'll Appreciate ConnectWise Sidekick

Simplifying Tasks

ConnectWise Sidekick simplifies workflows with its automation capabilities. It handles routine processes seamlessly, allowing users to focus on tasks that require expertise.

 

Maximizing Resources

ConnectWise Sidekick helps minimize unnecessary expenses by optimizing resource utilization. Its cost-saving features enables maintenance operational efficiency without compromising on quality.

 

Enhancing Service Delivery

ConnectWise Sidekick enables swift, accurate solutions to businesses. Its AI-driven insights ensure that teams receive the support they need promptly and effectively.

 

The Added Value to Service Delivery Processes

 

Seamless Integration

ConnectWise Sidekick seamlessly integrates with ConnectWise PSA, enhancing the functionality of our platform. Its advanced features enrich our PSA experience, making it more robust and reliable.

 

Streamlining Operations

ConnectWise Sidekick streamlines our operations by automating manual tasks. Its efficient workflow management allows us to optimize our time and resources effectively.

 

Actionable Insights

ConnectWise Sidekick provides valuable insights derived from our PSA data. These insights empower us to make informed decisions that contribute to our clients' satisfaction and our business growth.

 

In conclusion, ConnectWise Sidekick isn’t just a tool; it’s a strategic asset that enhances operations by combing the power of AI and Managed Services. Its efficiency-driven approach, cost-saving features, and collaborative benefits make it an invaluable addition to our toolkit.

Ready to fall in love with the full potential of ConnectWise Sidekick? Contact us today and let’s explore the possibilities together.

As we bid farewell to another year, it's the perfect time to reflect on the past and set our sights on the future. For IT departments, embracing the new year often involves reevaluating strategies, streamlining processes, and leveraging innovative solutions.

As a passionate team of IT experts that champion all the ways in which bolstering IT can benefit businesses everywhere, we're so excited to guide you through some New Year resolutions that can revitalize your IT approach and bring success in 2024.

 

AI Integration for IT Advancement

Resolution: Embrace the integration of artificial intelligence (AI) in our IT operations to enhance efficiency and decision-making processes.

Why: AI technologies, such as machine learning and predictive analytics, can revolutionize how we manage and optimize IT resources. By leveraging AI, we can automate routine tasks, gain insights from data, and make proactive decisions that contribute to the overall success of our IT initiatives.

 

Automation for Streamlined Operations

Resolution: Embrace automation to streamline repetitive tasks and enhance operational efficiency.

Why: Automation can significantly reduce manual efforts, minimize errors, and accelerate processes. By identifying opportunities for automation in routine tasks, we can free up valuable time for our IT teams to focus on more strategic initiatives, leading to a more agile and responsive IT environment.

 

Embrace Cloud Optimization

Resolution: In 2024, commit to optimizing our cloud infrastructure for efficiency and cost-effectiveness.

Why: Cloud technology is dynamic and ever evolving. Ensuring that our cloud services are optimized will enhance performance, reduce costs, and allow us to take full advantage of the latest features.

 

Enhance Cybersecurity Measures

Resolution: Strengthen our cybersecurity posture to safeguard against evolving threats.

Why: As cyber threats become more sophisticated, prioritizing cybersecurity is crucial. Implementing robust measures, such as regular security audits and employee training, will fortify our defenses.

 

Implement Proactive Monitoring

Resolution: Transition to proactive monitoring for early issue detection and swift resolution.

Why: Reactive approaches can lead to downtime and disruptions. Proactive monitoring ensures that potential issues are identified and addressed before they impact operations.

 

Upgrade Legacy Systems

Resolution: Develop a plan to systematically upgrade legacy systems to modern, efficient solutions.

Why: Outdated systems pose security risks and hinder performance. Upgrading to the latest technologies ensures we stay competitive, secure, and aligned with industry standards.

 

Optimize IT Budgets

Resolution: Conduct a thorough review of IT budgets to identify cost-saving opportunities without compromising performance.

Why: Efficient budget allocation is essential for achieving business objectives. Identifying and eliminating unnecessary expenses will optimize our IT spend.

Interested in learning more? Check out our blog on Software Sprawl.

 

Promote Collaboration Tools

Resolution: Implement or enhance collaboration tools to boost team productivity.

Why: Effective communication and collaboration are cornerstones of success. Integrating advanced collaboration tools will empower our teams to work seamlessly, irrespective of location.

You can learn more by reading our blog on Microsoft viva or click here to see all of the powerful collaboration tools and services we offer to amplify your team’s engagement and productivity.

 

Invest in Employee Training

Resolution: Prioritize ongoing training to keep our IT teams well-versed in the latest technologies.

Why: The tech landscape evolves rapidly. Investing in continuous training ensures that our teams are equipped with the skills needed to navigate emerging trends.

Here are some resources for internal training:

You can also access our past webinars for expert walkthrough on various tools and technologies that all IT teams should know.

 

Explore New Microsoft Solutions

Resolution: Stay abreast of the latest Microsoft solutions and integrate them into our IT ecosystem.

Why: Microsoft offers a suite of powerful solutions. Regularly exploring and adopting new tools can enhance productivity and keep us at the forefront of technological innovation.

Learn more about Microsoft tools and services that you can access through our trusted team.

As we step into 2024, let's embark on a journey of IT excellence. These resolutions serve as a roadmap for a successful and technologically advanced year. If you're ready to turn these resolutions into reality, our team at Managed Solution is here to support you every step of the way. Here's to a year of innovation, efficiency, and IT success!

 

More Resources

5 Strategies to Help Organizations Tackle Software Sprawl

Maximize your ROI on the technology you need.

“SaaS sprawl is a natural consequence of the SaaS revolution. An analysis of Okta’s 2020 customer database revealed that companies employing 2,000 or more individuals maintained an inventory of 175 SaaS apps on average”TechCrunch

number of apps used by large companies graph

The infamous phenomenon that is software sprawl, occurs when the quantity of applications or software components in an environment experiences rapid growth and fluctuations, leading to a substantial rise in complexity and rendering traditional software management approaches ineffective.

In the fast-paced world of technology, businesses often find themselves grappling with the challenges of uncontrolled proliferation of software applications across an organization. Suffice to say that this seemingly innocuous issue can significantly impact Return on Investment (ROI) if left unaddressed.

In this blog, we explore how software sprawl negatively affects ROI and highlight 5 powerful strategies for optimizing software licensing through consolidation, expert guidance and licensing discounts.

 

The Hidden Costs of Software Sprawl

Walk Me’s 2022 - 2023 State of Digital Adoption Report showed that large enterprises are spending over $246 million pursuing strategic goals with digital transformation, IT and software spend being the majority portion.

Surveys from this same report showed that large enterprises spend an estimate of over $104 million on their digital transformation and software.

On average, businesses deploy 89 different applications, with enterprises having as many as 187. However, 30% of these apps are either duplicative or provide no evident value.

These findings conclude that many businesses are overspending by millions on software they don’t even need.

 

Furthermore, with the complexity and rapid growth of organizational software usage, hidden costs can arise for several reasons, such as:

 

Saas waste proliferates graphic on wasted money on software

Redundancy and Overlapping Functionality

Multiple software tools with overlapping features can lead to redundancy, increasing operational costs without providing proportional benefits.

 

Inefficient workflows

Workers toggle between different applications approximately 1,200 times a day, resulting in nearly four hours of wasted productivity weekly and increased frustration leading to higher turnover rates.

 

Licensing Expenses

Unmanaged software sprawl often results in unnecessary licensing expenses, as organizations may invest in more licenses than required for their actual usage.

 

Integration Challenges

Disparate software systems may struggle to integrate seamlessly, causing increased IT support costs and further workflow disruptions as previously mentioned.

 

Building a Strategic Approach

In the pursuit of organizational efficiency and streamlined operations, consider these five key strategies to optimize your software ecosystem:

 

How Managed Solution Can Help

As seasoned veterans of successful digital transformation projects, we help ensure you have the software you need with a measurable return on investment. By leveraging our team you free your company from the clutches of software sprawl through the following advantages:

  • Consolidation for Efficiency: Streamline your software ecosystem by identifying and consolidating redundant applications, ensuring that each tool serves a unique and necessary purpose.

 

  • Leveraging Expertise: Seek the expertise of IT professionals to conduct thorough software audits, helping you understand usage patterns, license requirements and opportunities for consolidation.

 

  • Holistic Management: Implementing a comprehensive approach to the management of your software allows for centralized control and monitoring of your software environment, optimizing performance and ensuring compliance with licensing agreements.

 

  • Strategic Collaboration with Vendors: Engage in proactive discussions with software vendors to negotiate favorable licensing terms, considering factors like volume discounts and flexible payment options.

 

  • Regular Review and Updates: Stay informed about changes in software usage patterns and technology trends. Regularly review your software portfolio to identify opportunities for further optimization.

 

Centralized Control

Managed Solution provides a centralized platform for overseeing software assets, enabling efficient monitoring, updates, and compliance management.

 

Cost Optimization

By leveraging our experts, Managed Solution can facilitate the consolidation and efficient management of software applications. Our proactive approach empowers organizations to negotiate more favorable licensing deals, capitalizing on volume discounts and ultimately optimizing costs associated with software usage.

 

Expert Guidance

At Managed Solution, we have mastered the art of analyzing our client’s software environments to build better strategies and provide ample guidance and resources to maximize their cost efficiencies.

 

Enhanced Security and Compliance

Managed Solution will enforce security protocols and ensure compliance with licensing agreements, reducing the risk of legal and financial consequences.

 

Learn More

Tackling software sprawl is a strategic imperative when building a robust ROI for your technology. Through consolidation, expert guidance and licensing discounts, organizations can not only cut unnecessary expenses but also enhance efficiency, security, and compliance.

If you would like to learn more about how Managed Solution can help you overcome the costs of software sprawl, chat with one of our experts here.

8 Tips to Prepare your Business for a Recession

Don't lose your shirt during a recession -- read on for helpful tips and tricks to keep your business thriving!

 

Recessions can be challenging times for businesses of all sizes. Due to recent events, many businesses are fearful of what lies ahead economically. Thankfully, there is wisdom abound from the financial crisis of 2008, and a plethora of strategies to help you prepare your business for a recession so that you can maintain growth!

 

Diversify Your Offerings

During a recession, customers may be more cautious with their spending. As a result, businesses that rely on a single product or service may struggle to generate enough revenue.

That's why diversifying your offerings and opening new streams of revenue is a great way to get ahead. By expanding your product or service offerings, you can appeal to a wider range of customers and reduce your reliance on any single product or service.

To do this, consider areas of value your business has the capabilities of providing that you aren’t currently making any revenue off of, or additional products that you can invest in creating that may provide a great profit for you.

For example, a restaurant might consider offering catering services or selling branded merchandise. Alternatively, you could expand your menu to include more options, such as vegetarian or gluten-free dishes.

If, like us, you’re a tech company, this concept can still apply to you! Perhaps you have an abundance of expertise in your field that you can use to create and sell courses through sites like Udemy.

You might also consider challenging your expertise and adding more value to existing clients. For example, if you are a software provider with content writing talent, you can potentially use that to create a content writing service for existing clients.

 

Focus on Customer Service

During a recession, customers may be more selective about where they spend their money. That's why it's essential to focus on providing exceptional customer service. Providing consistent, quality customer service will help you build customer loyalty while also attracting new customers through word of mouth.

To do this, consider the areas that may affect the quality of service your staff provides. If there is opportunity to boost your teams’ internal engagement and morale, be sure to tune into that. Creating a healthy and engaged working environment sets the stage for your teams servicing to improve.

It’s also wise to consider investing in additional training for your staff. Ensure that your employees understand your business's values and are equipped to handle customer inquiries and complaints. You may also want to consider offering incentives to customers who refer new business to you.

 

Invest in Marketing

History has taught us that businesses who lean into advertising and marketing during recessions tend to perform better. It can be tempting to cut back on marketing expenses to save money. However, investing in marketing can actually help your business grow during tough economic times.

For one, increasing your marketing efforts in general allows you to reach new customers and increase brand awareness. However, and most importantly, marketing during a recession means there will be less competition.

Many businesses will try to get ahead by giving into cost-cutting temptation or will sadly not have the means to advertise, giving a small amount of other businesses more opportunity to shine. That being said, you want to be sure you budget your advertising and marketing efforts appropriately.

To make the most of your marketing budget, consider investing in online advertising, social media marketing, and email marketing campaigns. These forms of marketing can be highly effective and cost-efficient.

Leaning into free marketing tactics can also make a large impact on lead generation. For this we recommend rolling up your sleeves and putting in the effort to boost your SEO and social presence as much as possible.

Another great and cost-effective strategy is collaboration. Consider partnering with other businesses or organizations to co-promote each other's products or services.

 

Improve Operational Efficiency

This part probably goes without saying but it's essential to focus on improving operational efficiency to reduce costs and increase profitability. To better help you prepare your business for recession, look for ways to streamline processes and eliminate waste.

You may also consider outsourcing certain tasks to reduce overhead costs, but we’ll discuss that more later.

To improve operational efficiency, consider using technology to automate manual tasks. For example, you could use a customer relationship management (CRM) system to manage customer interactions, or a project management tool to streamline your team's workflow.

If this sounds a bit overwhelming, you can also look into freelancing or booking a consultant to help you identify inefficiencies and implement solutions.

 

Keep an Eye on Cash Flow

Cash flow is critical during a recession. Make sure that you are closely monitoring your cash flow and again, taking steps to reduce expenses where possible.

If possible, try negotiating with suppliers for discounts or better payment terms, and be on the lookout for opportunities to reduce inventory levels.

To manage your cash flow effectively, consider creating a cash flow forecast. This will help you anticipate your cash needs and plan accordingly.

You may also want to think about working with a financial advisor to help you develop a cash flow management strategy.

 

Partnerships and Collaborations

As the economy slows, it may prove challenging to fund new projects or initiatives. However, by forming partnerships and collaborations with other businesses, you can pool resources and achieve common goals.

To form partnerships and collaborate with other businesses, start by identifying businesses that share your values and target market. Reach out to these businesses and propose a mutually beneficial partnership or collaboration.

Using social media platforms or attending industry events are also great ways to network with other business owners and find potential partners.

 

Outsource Non-Core Functions

During a recession, it may be difficult to justify hiring new employees to handle non-core functions. That's where outsourcing can be a valuable tool. By outsourcing non-core functions, you can reduce overhead costs and free up resources to focus on your core business.

To determine which functions to outsource, start by identifying the tasks that are not critical to your business's success. This may include tasks such as accounting, human resources, or IT support. Then, research outsourcing providers and compare their costs and services to find the best provider that fits your budget.

Keep in mind that when outsourcing, it's critical to choose a provider that aligns with your business's values and goals. Look for a provider with a proven track record of success and good customer reviews.

It's also essential to establish clear expectations and communication channels to ensure that the outsourcing relationship is successful.

 

Outsourcing for Information Systems

Diving a little deeper here into our area of expertise, outsourcing some or all of your IT services can greatly benefit your business during a recession and in general.

Read our full article on that here. But to keep it short and sweet, outsourcing your information systems can help you reduce costs, improve efficiency, and access specialized expertise.

To outsource your information systems, start by identifying the specific functions of IT that you want to outsource. This may include software development, data management, cybersecurity, or Helpdesk support. Then research outsourcing providers that specialize in these areas.

Like all outsourcing goes, you want to be sure to choose a provider with experience in your industry and a proven track record of success. Look for a provider that offers a range of services and can provide customized solutions to meet your business's specific needs.

 

Final Notes

As unpleasant as economic crisis are, there are so many creative strategies and opportunities to help your business thrive. By expanding your offerings, boosting your marketing, collaborating with other businesses, outsourcing, or doing combination of these things – you can prepare your business for a recession and whatever else life throws at you!

If you’d like to learn more about IT outsourcing, let us help walk you through the process to give you a better idea of what it looks like and how much you can save!

6 Benefits of Working with a Managed Service Provider 

(For small or one-person IT teams) 

 

There is nothing wrong with having a small IT team. When your company is starting out and the caseloads are simple, that small-scale department works well! Benefits of working with a managed service provider.

However, as your company grows, and your IT needs begin to stack up – you might find that working with a Managed Service Provider (MSP) could be a match made in heaven (compared to traditional in-house additions). 

We understand that outsourcing may feel like a big step, so we want to speak to that and shed some light on all the ways that teaming up with an MSP can help you and your team succeed in all things IT!

 

Save Money

You may be surprised to find out that outsourcing usually saves companies money or provides more value for a lower cost. This is primarily because when you outsource, you no longer pay for the expenses associated with hiring a new team member, or members for that matter.

Most Managed service providers offer tiered (silver, gold, platinum) packages that allow you to set a budget that works for you while giving you a larger breadth of talent and support. 

Managed Service Providers can go beyond managed services to save you and your team money. From procurement to security, there are plenty of cost-saving services and software’s that come with the right outsourcing partner.  

Many MSPs (Managed service providers) have procurement experts that can provide you with more affordable and robust licensing opportunities. Furthermore, the right MSP should also be able to help you bolster security measures to ensure that your data and networks are secured.  

The latter being especially important for cost-savings, as Cybersecurity prevention is now estimated to save businesses up to $1.4 million per incident. 

Learn more about the financial benefits of MSPs in our recent article, where we discuss how outsourcing IT can help with cost-savings and potentially boost revenue.

 

Scale Support 

With an MSP you can scale your reach as needed. For example, at Managed Solution, cases are escalated up the ladder until resolved.  

blog post image for managed solutions blog on the 6 benefits of working with a managed service provider.

Meaning that if you get a case that you would like to assign to our team, we will align it with expertise according to its priority level and it will escalate up from there until resolved. 

Another great benefit of working with an MSP, like Managed Solution, is if the MSP you work with is a Microsoft partner – you also get t Microsoft Premier Support as a final escalation for the especially challenging cases that revolve around Microsoft services/ software. 

Furthermore, as your company’s IT needs grow, you will have the support you need to increase your overall service level in real-time. 

Your MSP will monitor your needs and offer guidance on what services should be scaled up or down. Helping to optimize user-satisfaction and cost-effectiveness, simultaneously.

 

Security 

By 2025 humanity’s data will reach 175 zettabytes. We’ll take a quick pause for you to look up zettabytes. There are about 21 zeroes following that 175.  

There is a TON of data available now, and as that pool grows, so too do its attackers. Last year alone global cyberattacks increased by 38%. 

Now more than ever security should be brought to the forefront of business conversations. When considering working with an MSP make sure they are security focused and can offer the abundance of tools and services you can leverage to ensure that your data is protected.  

Another one of the great benefits of working with a Managed Service Provider? Many MSPs offer the markets’ best and most current cybersecurity products and services. These include company-wide training, email two-step factor authentication, and network monitoring.  

Some can also provide software that leverages artificial intelligence to help you detect potential viruses and attacks. Another vital aspect of security is having a solid plan for data backup and disaster recovery, which, you guessed it, MSPs can provide. 

With disaster recovery comes the benefit of minimized downtime which can save companies hundreds of thousands of dollars. An equipped and adept managed service provider can prove to be a vital resource for those worse case scenarios.  

But of course, with the amplified support and governance of your system and technology, the chances of disaster streaking are greatly decreased 

 

Onboarding and Remote Work 

With an MSP, your onboarding process becomes streamlined. You can work with your MSP to acquire, track, and manage technology for new hires as well as employees throughout your company. 

This is all done through a suite of Microsoft technologies including Active Directory, Intune and Autopilot. As a Microsoft partner, we recommend one of the best active directory software on the market, Azure.  

Azure active directory allows companies to manage applications, authentications, devices, domains, maintain governance, identity protection and so much more!  

Beyond Active Directory, if you need support in multiple cities/states, you will need to find a national or international MSP depending on your locations. This way you can ensure that you’re being supported in the correct time zone so that cases are promptly worked to completion. 

 

New Technology 

With technology evolving quickly and constantly, staying up to date on all-things tech can prove to be extremely costly.  

It isn’t always financially viable to invest in single-use technology. However, with an MSP, you can access the latest tech without having to make huge financial investments.  

This is because many MSPs offer procurement services that allow you to harness the latest technology at an affordable price. 

The right MSP should provide you with expertise and guidance as to which technology licenses and opportunities best fit your current and ever-changing needs. 

 

Focus on Tasks You Love 

When you outsource IT you get to be in control of what kind of work you do in your day to day, and how much you do in your day to day. 

You’re more in control than ever when you outsource. When you delegate tasks and projects, you free yourself up to focus on areas that you enjoy more or that matter most to you! 

In our recent case study with Red Door Interactive, Dennis Gonzalez, their sole, lead IT servicer claims that he is now able to spend less time focusing on low-level helpdesk tasks. Saving him both time and stress. 

Now Dennis is able to focus more on overseeing important projects and maintenance of cybersecurity, while also leveraging a large team in support and services. 

If you are considering outsourcing some or all of your IT, but do not know where to start, reach out to us! We are happy to help give you an idea of what an MSP partnership can look like for you.

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Microsoft’s Viva Connections is one of four facets of the Microsoft Viva Suite along with Viva Insights, Viva Learnings, and Viva Topics. Viva connections, specifically, is an application that drills into the employee experience to enable connection and engagement like never before.

With remote and hybrid work settings becoming the norm, connecting your team and preventing isolation is more important than ever. Read on to learn more about how this powerful tool works and how you can implement it to better your organizations culture.

The Objective

Viva connections’ goal is oriented around (drum roll please) …keeping people connected! It does this by offering users a a personalized view of news, conversations and groups with the same applications and devices they already utilize in their day to day, giving your employees have everything they need to stay engaged.

This application also focuses on enabling team members to contribute their ideas easily and freely, to ensure everyone’s voice is heard. Not only are you sure to gather key insights from your team, but you can drill deeper into them with polls and surveys.

These features and capabilities are imperative tools that allow you to create a culture where everyone feels their voice is heard and build trust in a fun and easy way!

Furthermore, Viva Connections lets you curate your dashboards to provide fast and easy access to company resources, such as events, holidays, even health and wellness reminders! With Microsoft Viva Connections, you can have all the benefits of a remote workspace, while still maintaining that ‘togetherness’ feeling of an in-office setting.

Primary Benefits

  • Expands upon already existing Microsoft capabilities to help you specifically target the growth of your company even in a remote setting.
  • Deliver information to team members on desktop and mobile devices.
  • Curate content and tools that best fit your team’s needs.

What Makes Connections Different?

Viva Connections amalgamates content from Microsoft 365 services like SharePoint, Teams, Yammer and more—into a fully-integrated and personalized, singular view for every employee. You can even integrate Viva Connections with other services such as stocks, weather forecasts, and vacation/ holiday schedules to boost engagement beyond Microsoft 365 content.

What ultimately sets Viva Connections apart from other engagement platforms is how customizable and scalable the service is. With Viva Connections, you can build your apps for specific objectives (as needed) and continue to personalize content to improve users’ overall experience as your company grows!

What all is Included?

Viva Connections combines the power of your SharePoint intranet with Microsoft Teams, Yammer, Stream, and other Microsoft 365 applications to allow companies to create and display more intentional content for their employees. These functionalities are delivered through three primary aspects of the application: Dashboard, Feed, and Resources.

Dashboard

As we mentioned, the Viva Connections Dashboard lets you to create a customized experience with Dashboard cards that give your employee's access to the most useful content, tools, and task lists for them. It is essentially a digital toolbelt for your team that allows you to pick the best resources for your current needs -- and change them out as you grow and evolve.

Feed

The Feed on Viva Connections allows users to connect from a tailored view and explore important announcements and relevant information -- and join in on conversations throughout the organization. You can optimize your Feed by delivering SharePoint and Yammer communities together.

Resources

Resources are the navigational links that are set up and customized in the SharePoint app bar from the home site. These resources will get displayed on both the desktop and mobile instances of Viva Connections.

In the mobile app, users can view resources by selecting the Resources tab. This type of functioning provides users with a familiar navigation structure and allows them to open sites, pages, news, and more—right from their mobile devices.

How to Increase Engagement with Viva Connections

It’s no secret that better engagement leads to higher creativity and productivity. However, a huge challenge for businesses in the remote era we find ourselves in, is developing a culture where that kind of engagement flourishes.

What we (and obviously, Microsoft), have found, is that by connecting and unifying your employee’s, you can build that spectacular culture and enthusiasm in your workplace. Viva Connections allows you to do just that in following ways:

  1. Personalize

Delivering a modern, custom experience by pushing relevant content, information, and resources to your users in one place, enables a more purposeful way for your team to engage.

  1. Simplify

Personalizing your engagement platform not only makes the experience more tailored to your team members, but it also makes it easier for them. By customizing the dashboard to your preferred settings for navigation, appearance, and etcetera… you can simplify and therefore streamline communication throughout the application.

  1. Target

Keep your eyes on the prize, so-to-speak. If your goal is to build connection and unity within your company, then you need to get involved with resources that are built to specifically target that.

Ultimately, finding an application or tool that fits your teams’ specific needs for improved connection can be a major step to reaching your engagement goals.

How to Implement

Viva Connections integrates seamlessly into with Microsoft Teams where users will be able to access it. Your organization can easily deploy Viva Connections by building onto existing capabilities in Microsoft 365. Click here and let us help you and your team adopt viva connections today!

 

Outsourced IT: Maintaining Growth During Economic Downturn

Since the pandemic began in 2020, businesses have faced one financial strain after another. The economic state we’ve found ourselves today has certainly raised concerns. Although we are not currently in a recession -- most experts agree that we may be heading for one in the following year.

That being said, no one can really predict the future – especially not when it comes to economics. However, we can prepare for it. Regardless of what is thrown your way, rest assured that there are tools and resources that can help you can tighten the financial belt while also increasing revenue.

One key area of opportunity is in your very own IT infrastructure! In fact, there are many ways that you can leverage and optimize IT assets for growth, even during economic downturns.

Reduce Costs

Reducing costs are important for an onslaught of obvious reasons, but you may be surprised to find just how much an outsourced IT infrastructure fit can help your company’s cost-reduction.

Having fully staffed senior expertise in-house can be expensive. By outsourcing, you can provide your team and clients with the support of knowledgeable IT professionals at an affordable price. You can even find a plan that is customized to your business’s specific needs – learn more here!

Leveraging a quality MSP is not only a wise-investment in-and-of itself, but the money you save by making this calculated switch is then free to be invested further into revenue-building initiatives. More on than below.

Maintain and Increase Revenue

As we mentioned, saving money by utilizing external IT will allow you to re-invest that money into your revenue operations. But furthermore, by putting necessary but mundane tasks into the hands of outsourced IT support, you and your team are free to build upon key strategic ideas to bring in even more (you guessed it) revenue.

This makes outsourced IT a wise investment of both time and money, and only enables your company more access to resources that will allow it to thrive in any climate. Not to mention, you’ll be advancing your customer service during a time-period where nurturing long-term business relations is especially crucial.

With a quality MSP, you’ll still be able to meet your IT needs and while also satisfying the needs of your customers. Quality IT technicians with excellent customer support are a critical part of maintaining the business of clients.

It is important to note that where you outsource to is a critical part of your success. International IT companies are notoriously unsatisfactory for callers. Likewise, a spread-thin in-house IT team simply won’t be able to meet the demanding needs of customers.

That is why we encourage you to look for companies who can offer 24/7*365 support on a national level. This quality service allows you to really boost your position in the eyes of clients, form those lasting relations, and reap in new business via word-to-mouth marketing from satisfied clients.

Protect Data During Vulnerable Times

Not only does having the support of an MSP allow you to capitalize on areas of opportunity, but it also ensures that your key data is protected. It’s no secret that hackers are increasing their attacks daily, and they know that economic stress leaves companies vulnerable and spread thin.

Thriving though economic decline makes maintaining security, compliance, data protection all-the-more important. This can be achieved with a pro-active IT management approach when you leverage the support of outsourced IT experts.

In short, working with an MSP will enable to you focus on the important strategic decisions while also ensuring your data is secured.

In conclusion, as we go forward into the economic unknown of 2023 considering IT outsourcing can give you a leg up in the game. The right managed service provider can allow you to reduce costs, increase revenue, and keep that precious data protected in even the most tumultuous climate.

Also do keep in mind that even outside of economic crisis these benefits remain true for clients that utilize an MSP.Outsourced IT Service blog featured image depicting group of helpdesk workers at their desks.

“Our switch to Managed Solution was like a breath of fresh air. They carefully and competently analyzed our entire ecosystem and suggested changes (not one option, but multiple) to better our systems. There were a number of cost efficiencies put into place…”– Jeffrey G. Penta, CEO, San Diego Eye Bank”

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