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Collect and assemble multimedia moments and memories with this free digital scrapbook template from Office. Click here to download

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The new Office is the safest one yet! Store and secure all your important documents with ease. Try Office 365 to get the new 2016 apps:

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Try Office 365 to get the new Office 2016 apps!

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Brewery Boosts Efficiencies, Drives Local Sales with Connected Global Workforce

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Carlsberg Group Microinfographic managed solution

Carlsberg Group

The Carlsberg Group produces and markets more than 500 brands. Following an unprecedented growth period, the company wanted to optimize global business operations, while remaining close to local markets—a new operational model it calls “GloCal.” Carlsberg is achieving this goal by using the productivity and collaboration tools in Microsoft Office 365 to connect with colleagues around the world.
J. C. Jacobsen founded his family-owned brewery more than 160 years ago to serve the Danish market. It wasn’t until 1990 that the Carlsberg Group began a period of acquisitions and global growth that today represents its biggest success—and its biggest challenge. Managing more than 500 beer brands that cater to diverse tastes and cultures around the world, the company needed to realign its organizational structure and corporate culture in a way that would help it succeed in a highly competitive global market, while staying true to loyal local customers.
Need for Global Collaboration The Carlsberg Group is organizing itself around a new operational model—called GloCal—designed to find the right balance between working together at a global level and allowing its many regional beer brands to flourish. “If we are going to be successful as a GloCal organization, we have to be more cohesive in how we do business across the world. And for that to happen, we need to enable our employees to communicate and collaborate seamlessly, no matter where they are,” says Etienne Dock, Vice President of IT Architecture and Sourcing, Carlsberg Business Solutions. “One way we are helping our employees work better together is by deploying Microsoft Office 365.”
When choosing productivity and collaboration tools, the Carlsberg Group also evaluated Google Apps for Business, but employees wanted to work in the familiar Office user interface and the IT group valued the level of integration built into the Microsoft cloud-based communication, collaboration, and social networking services. The company also felt that a Microsoft offering met its security and availability requirements. “Coming from a position where we had disjointed email services, inconsistent web conferencing tools, and isolated web portals for different countries, integration was important to us,” says Dock. “The more we grew, the more obvious was the need for a single, consistent, reliable collaboration platform.”

Optimizing Operations with Global Supply Chain

The Carlsberg Group is minimizing the significant costs of delivering beer to local markets and optimizing brewing capacity at its more than 80 breweries around the world thanks to the formation of a new subsidiary in Switzerland, the Carlsberg Supply Company (CSC) that generates global efficiencies and cost savings across the company’s vast supply chain.
“The formation of CSC points to our growing, global business agenda. Office 365 was a key IT initiative that we put in place to support this agenda,” says Dock. “Beer is heavy, so we don’t want to transport it for long distances. Breweries are capital intensive, so we don’t want to build too many. The CSC will derive huge business value from using Office 365 as a global collaboration tool to interact with our global markets and exchange the information we need to fine-tune the balance between these variables to optimize our operations and save money.”
The Carlsberg Group worked with Microsoft Services Consulting to validate the company’s overall architecture, assess the readiness of its IT infrastructure for deployment, and support the company through the migration. To promote videoconferencing usage, the Carlsberg Group posted a series of educational videos on its intranet.

Accelerating Business with Integrated Tools

The company is accelerating the pace of business through impromptu and planned videoconferences that are quickly being adopted by employees at corporate headquarters and in local offices. A recent videoconference attended by more than 100 supply chain leaders, the CEO of the Carlsberg Group, and several members of the board successfully communicated the CSC three-year strategic plan to a global audience in under two hours. “Not only did we broadcast our strategy to a global audience, but we gained feedback from participants through a Q and A session and a poll asking if this was a useful way to share information. The majority of responses were favorable,” says Werner K. Budek, PhD, Vice President, Strategy at Carlsberg Supply Company. “It would have taken us three weeks to travel around the world to meet and greet everyone on that call. Sharing knowledge online is one way we are improving efficiency and boosting business agility.”
Personal productivity is also on the rise, thanks to anytime, anywhere access to documents that are automatically synced between different devices. When employees have everything they need at their fingertips, the pace of business accelerates. “I’m on the road frequently and I carry at least two phones, one laptop, and a tablet,” says David Fang, Corporate Affairs Vice President, Asia, at the Carlsberg Group. “Now I can access all my email and documents with any of my devices, so I can get work done quickly without worrying about technical issues.”
“We are currently testing online data storage and anticipate that when we roll it out, users will benefit from secure access to their documents anywhere they have Internet connectivity,” adds Dock.
When the Carlsberg Group quietly launched its new enterprise social network, employees in the Product Innovation Group discovered it themselves and began sharing ideas to innovate.
“People are using Yammer to discuss innovative packaging concepts, more inviting store displays, and new technologies for beer cans,” says Anders Munck, Enterprise Architect at the Carlsberg Group. “Compared with an official innovation system, it’s so easy to get involved. Already we are seeing ideas flowing all over the company.”

Local Presence, Global Family

The Carlsberg Group is benefiting from increased knowledge of regional markets because sales representatives who are out all day meeting customers at bars, pubs, and restaurants can use their smartphones to connect and share information with colleagues and management directly from the field. This flow of information enriches the company’s understanding of regional markets. “The local flavor of our beer is a huge part of our value, so the more we learn about our customers in different parts of the world, the better we can satisfy their unique tastes,” says Dock.
Today, the Carlsberg Group is much closer to becoming a true GloCal organization. With user-friendly tools and an enterprise social networking platform that opens up the lines of communication via any device anywhere, the company is breaking down business silos to achieve what the Carlsberg Group defines as a true “family of brands in a world of diversity.”
“Because employees around the world are working and communicating better together, we can satisfy customers at less cost,” says Dock. “That’s because we gain the efficiencies of business done on a global scale, while staying close to our local markets. Thanks to Office 365, we’re becoming a true GloCal organization.”

The Technologies Involved

Most employees at the Carlsberg Group use the Microsoft Office 365 Enterprise E3 plan. This plan includes Office 365 ProPlus, the familiar Office desktop suite, which employees can download on more than five devices and work productively with synced files on all of them. Employees use Microsoft Exchange Online for email and calendaring and Microsoft Lync Online to connect via web conferencing and instant messaging. Virtual teams are beginning to adopt Microsoft SharePoint Online to collaborate on projects, and employees are adopting the Yammer enterprise social networking platform for messaging and collaboration on product innovation. And when the company deploys OneDrive for Business for online document storage, employees will be able to access the latest version of their files on any device anywhere.
Source: https://customers.microsoft.com
Read customer success stories to learn how Managed Solution helps businesses implement technology productivity solutions.

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The new light-weight CRM App for Outlook

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The new light-weight CRM App for Outlook

What is it?

With no installation, no configuration, and no additional log-in steps, you can now quickly track your important customer emails directly within Outlook, whether on your PC or Mac running the desktop version of Outlook, or on the go through Outlook Web Access on your laptop or phone (Windows, Android, or iOS). You can even see relevant information from Dynamics CRM Online about the person who sent you the email, or pop open the full form directly from within our new CRM App for Outlook.
What’s the difference between the new CRM App for Outlook and the existing CRM for Outlook Add-in?
The new CRM App for Outlook is a light-weight app directed to accomplish a few specific tasks like tracking and converting emails as well as reviewing a few details about the specific contacts and leads from the email. Alternatively, the CRM for Outlook add-in is a full client for Dynamics CRM that allows you to have complete access to all of Dynamics CRM’s functionality, including dashboards and full grids, and even allows you to work offline.

How do I get the new CRM App for Outlook?

Note: The CRM App for Outlook is rolling out over the next few weeks to CRM Online organizations independently following the CRM 2016 release. If you don’t see the below options, your organization hasn’t yet received the feature. This app requires Microsoft Dynamics CRM 2016 Online and Exchange Online.
Dynamics CRM Online users can easily add the app to their Outlook directly from within Dynamics CRM Online. Simply click on the gear icon and choose Apps for Dynamics CRM. Then choose Add app to Outlook under the CRM App for Outlook heading. The app will show up in the user’s Outlook interface when reading or composing emails anywhere they use Outlook.
Dynamics CRM Online administrators also have the ability to push the app to user’s Outlook interfaces through the newly added CRM App for Outlook settings page. To do this, simply navigate to Settings > CRM App for Outlook and click on the Add App for All Eligible Users button. Optionally, you can select individual users from the grid to add the app on an individual level. Use the auto-add feature to ensure all newly added eligible users automatically get the app added to their Outlook.
Keep in mind that for both cases, in order for users to be eligible to get the app, they will need to have their Exchange mailbox configured with Server-Side Synchronization for incoming emails as well as have the Use CRM App for Outlook user role privilege.

I’ve been using the preview version of the app, do I need to do anything?

Yes. With the release of Dynamics CRM 2016, the preview program for the CRM App for Outlook will end. Thank you for all of your valuable feedback. Once your CRM Online organization is upgraded to Dynamics CRM 2016, the older app that was available during the preview period will no longer connect to your Dynamics CRM service, and will be removed from the Office Store. You will need to manually remove the app and then follow the instructions listed above to get the new, fully-supported app.
To remove an app from Outlook, simply open Outlook Desktop and choose Manage Add-ins from the File menu, or from Outlook Web Access, choose the settings gear icon, then Manage add-ins. From there, choose Dynamics CRM and then choose the uninstall button to remove the app.

Source: http://blogs.msdn.com

How to have the most wonderful Skype call

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How to have the most wonderful Skype call

By Matthew de Beer as written on blogs.skype.com
As you know, Skype exists to bring you closer to those who are dear to you, even when you’re far apart. And if you have young children you’ll know that the person dearest to them at this time of year is none other than jolly ol’ Saint Nick, even though the North Pole is a long way away.
For a truly special Skype call this holiday season, why not create a call to Santa for your youngsters? It takes a bit of effort, but it could be a memory they treasure for life, even after the magic wears off.

Step 1: Setting the scene

The first thing you’ll want to do is plan where the call is going to take place. Santa could use Skype on his tablet or mobile, but you’ll have a lot easier time setting the scene if you know in advance exactly what parts of the North Pole will be visible during your Skype call. So set up your laptop or webcam before you start decorating.
We could give you some tips on what Santa’s workshop should look like, but your inner-child probably already knows what’s needed – lots of “Ho, ho, ho” and even more snow, snow, snow!
Also, Santa needs a microphone to be heard, like everyone else, but a headset might spoil the effect a bit (not to mention the risk of beard accidents!). A USB speakerphone like the JABRA Speak 410 concealed in a pile of presents near Santa’s chair would be perfect.

Step 2: Get the mood right

A lot of the mood in a room comes from the way it’s lit. When it comes to dark winter nights and cozy hearthside gatherings nothing beats the warm glow of an open flame. But candles alone probably won’t provide enough light for a typical webcam.
You can supplement candles in the room with some artificial lights if you get the right bulbs, though. You’re looking for bulbs with a low “color temperature” – the closer you can get to 1800K (the color of candle light) the better. Your local hardware store should stock lightbulbs in a range of colors for you to choose from.

Step 3: Write a script

As we know, kids are nothing if not unpredictable, but having a rough idea of what you should and shouldn’t say to keep up appearances on the call is a good idea. Toddlers can ask surprisingly tough and unexpected questions, but you might be able to avoid some of them if you steer the conversation down more predictable paths.

Step 4: Make sure Santa is camera-ready

Once you know where Santa will be sitting, you’ll know what parts of his outfit he’ll need for the special occasion. With some careful angling of the camera, he might be able to keep his bunny slippers on rather than shell out for those expensive black boots, for example.

Step 5: Make magic!

Now all you need to do is put your youngster(s) in front of Skype, start the call from Santa and let the most wonderful Skype call of the year take place. If you need a little help getting the call going, feel free to check in with our friends at Skype Support.
***
If you do set up a call with Santa this holiday season, make sure to record it for the sake of posterity. We’d also love to see the result on the Skype Community to get us all in the festive spirit.

Discover how ‪#‎Skype4B‬ simplifies communications in the cloud.

Discover how ‪#‎Skype4B‬ simplifies communications in the cloud.

This video illustrates how Office 365 and Skype for Business simplify all of your meeting essentials to just one relationship, one work stream, in the cloud and at a reduced cost.​

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Learn how to take amazing notes with OneNote

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Managed Solution is the premier provider of IT support services and technology recommendations for educational organizations. Founded in 2002, we enjoy a proud tradition of partnering with the IT staff of the many organizations we work with. We can even act as your IT team. For more information on educational technology solutions contact Managed Solution at 800-308-6107 or fill out the contact form.


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How Students, Teachers and Schools are using Microsoft OneNote to Redefine Learning

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How Students, Teachers and Schools are using Microsoft OneNote to Redefine Learning

Part of the Office365 software suite, OneNote is becoming an indispensable tool for students, teachers and administrators alike. As more and more schools and classrooms equip students with computers in the class, teaching using digital tools and interaction is becoming commonplace. Naturally, the rate of adoption will vary from school to school, and some will undoubtedly struggle through transition. However, there are some success stories that can serve as inspiration for change.
Here are just a few ways that OneNote is redefining the learning experience:
Managed Solution is the premier provider of IT support services and technology recommendations for educational organizations. Founded in 2002, we enjoy a proud tradition of partnering with the IT staff of the many organizations we work with. We can even act as your IT team. For more information on educational technology solutions contact Managed Solution at 800-308-6107 or fill out the contact form.

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