In every industry, companies are looking to create more engaging customer experiences, empower employees, reinvent operations and transform products and services. To accomplish this, they look to technology. More and more, when companies work with us to envision their digital strategy across cloud, apps and devices, they do not just become part of a new wave of innovation — they help create it.
Building on recent announcements with organizations like NASCAR, BMW, T-Mobile, KPMG, Baidu and Dun & Bradstreet, Satya yesterday noted customers who are choosing Microsoft 365, Azure, Dynamics 365 and other solutions to propel their businesses. Here are a few examples from finance, fashion, logistics, retail and media companies.
HSBC, one of the world’s largest banking and financial services organizations, has selected Dynamics 365 as its cloud platform to digitally transform its customer engagement model. With 37 million customers and operations in 70 countries, HSBC needed a secure cloud solution and scalable infrastructure to support its client engagement and power a 360-degree relationship management program. This capability will help HSBC deliver high data integrity, reduce manual and time-consuming processes and innovate for future growth — all while ensuring data security and satisfying the unique regulations it faces as a global bank.
Moving from finance to fashion, Italian brand Dolce & Gabbana chose Dynamics 365 for its scalability, flexibility and reliability. Dolce & Gabbana is involved in every step of the fashion industry, from the purchase of raw materials to the sale on the market, and the company needed a solution to offer both a comprehensive view of its customers and the availability of finished products in each geographical area and for every sales channel. Dynamics allows the company to streamline processes and better plan production and distribution to ensure excellent service to customers globally.
When it comes to employee collaboration and the secure, modern workplace, industry leaders are choosing Microsoft 365, which combines Office 365, Windows 10 and security management in a complete solution to help simplify IT management. For example, FedEx, the global logistics and delivery services company serving 220 countries, pioneered industry standards for tracking and real-time monitoring for packages. Committed to a collaborative, modern workplace that supports its culture of innovation, FedEx is using Microsoft 365 to empower its workforce. FedEx also leverages the Azure cloud platform to build and power new services, such as its SameDay delivery service, securely and at scale.
In addition, Staples, the North American business solutions provider, brings technology and people together in innovative ways to consistently deliver products, services and expertise that delights customers. Staples is in business with businesses. The company is passionate about empowering people to become true professionals at work. As part of its public cloud strategy, Staples has chosen Microsoft 365 to simplify its IT infrastructure and create a secure, seamless productive experience for its 24,000 corporate workers and 38,000 retail workers.
Finally, Hearst — one of the U.S.’s largest diversified media, information and services companies, with more than 360 businesses — has partnered with Microsoft to implement a public cloud strategy. Recently, the company chose Azure to power its storage and compute needs as well as improve disaster recovery. With Azure, Hearst is also exploring new opportunities in AI with cognitive services and machine learning to power more advanced digital customer experiences. Hearst also uses Office 365 for collaboration and productivity for its global workforce, and Enterprise Mobility + Security and Intune to secure employee devices.
My best days at work are when I talk to leaders of companies like these. It energizes me to see how Microsoft can help them bring to life their digital vision by addressing their needs today and laying the foundation for business success tomorrow.