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How to maximize ROI by outsourcing or blending with a managed services provider

Managing IT is no easy task. Challenges with IT professionals include a lot of turnover of IT employees, difficulty supporting the necessary training, and the expense of continued education to keep employees at the top of the industry.  Whether you completely outsource IT or create a Blended IT workforce, a managed service provider can save you time, money, and a whole lot of frustration.  To get the best out of your MSP, check out these tips:

Communicate your needs

Make sure to follow up with your managed services provider.  They are there to give you exactly what you need, and also what you want.  Communicate your goals and ideas so they can execute and implement them into your business. MSPs can be so much more than an outside IT department, and can often serve as your virtual CIO.  Take advantage of this by combining all of your skills with theirs to take your business to the next level.

Re-evaluate often

Meet up with your MSP on a regular basis. Consistently reviewing the overall state of your IT operations is important in resolving - and preventing - any issues.  Also checking up on your last period's operations efficiency, such as how many tickets went through, the average time of resolution, etc, can help you see exactly how your MSP is performing.  Your MSP should work with you to improve the functionality of your network by keeping up with reports.

Let them help you

MSPs are capable of providing valuable strategic advice, including planning future IT projects and upgrades, evaluating your network, systems, and workstations, and coming up with solutions to current or potential future IT problems. Come up with a clear, step-by-step backup and disaster recovery plan.  Work with your MSP to make sure they know what you will need, and you will know exactly what they can do for you, as well as what you will need to do in case of a disaster.  Test the backup process with your MSP to make sure the plan will work for both of you.

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Our Managed Services Portfolio includes offerings that cover a wide range of technology’s – choose from one of our packaged offerings or pick and choose the specific services and applications that fit your business needs. The first step will be a Network Assessment with one of our infrastructure experts that will provide you a network inventory analysis, identify any and all network issues and correlate data collected to provide you extensive insight into your network and its performance.

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