Staffing Services: The Details- What you need to know!
By: Amanda Hawthorne, Director of People and Culture at Managed Solution
So you’ve got an opening or resource need on your team? Exciting! Managed Solution’s Staffing Services can help! But knowing where to start with an outside recruiting firm can be tough, and you may have a lot of questions about the process…
There are plenty of choices for service providers: so how do you know which is going to deliver?
Sometimes the exact resource or budget requirements for your position may be a bit hazy, and you may still be sorting out how exactly a new hire will engage within your team. Who can help you define your needs and understand a market-realistic hiring budget?
Everyone is already stretched thin today, and no one has time to interview a series of candidates who completely miss the mark. Working with a trusted Staffing Service provider like Managed Solution can help you quickly connect with pre-vetted technical talent so you can make efficient staffing decisions and get back to work with the right team!
Why You Can Trust Managed Solution to Deliver Top Talent
Managed Solution is an IT service provider – which means IT people are our business. For over 20 years, we’ve been meeting talented engineers and connecting them with our clients across Southern California (and beyond!) to fulfill ongoing support or even project-based needs. In the age of remote work and the “Great Resignation,” it’s more important than ever to hire highly skilled and vetted engineering talent – and even harder to find them!
After hearing from client after client about the challenges they’re having in finding and vetting top talent, we saw an opportunity here: open our Talent Community to our clients, giving them access to the amazing people we’re meeting daily. (And as a bonus, individuals in our Talent Community have already been vetted by our Microsoft-certified engineers!)
Plus, since hiring our Talent Advisor, Kat Grunzinger, we now have a talent concierge to meet with our clients and really dive into their needs, to help define an opportunity for efficient recruiting. Kat has years of experience in the recruiting space and has a true knack for building quick rapport with candidates, diving into what they know (and don’t), as well as understanding what opportunities are truly of interest to them. She leverages this same inquisitive nature to consult with clients to understand what Staffing Services are best-suited to their needs – and which candidates will really fit the bill!
What You Need to Know When Getting Started with Managed Solution’s Talent Advisor
You may be asking, what’s it like to work with Managed Solution’s Talent Advisor?
Here’s what you can expect:
First, Our Talent Advisor will want to interview you! We’ve found the best way to understand the true needs of an organization isn’t to rely on a job description (which may be out of date or miss key aspects of what a position truly requires), but to go straight to the source: you!
As a hiring manager, you’ll have insight into your needs, your team, and your organization – even if you haven’t scoped out a formal job description yet, or if you haven’t gotten the chance yet to update the one that’s been on file for years.
Our Talent Advisor can help you outline the specific function that’s needed. She’ll be aiming to understand the ins and outs of your open role, so she can connect you to the right resources. Key questions she’ll ask include:
What function or role will this person play in your organization or project? Do you need someone to take charge and lead a team? Someone to execute tasks already outlined in a project plan? Someone your end users can trust to solve their issues in a responsive and friendly manner?
What skills & experience are essential for their success? Are you seeking a well-rounded IT generalist with demonstrated success in a particular industry? A helpdesk superstar already proficient with a specific ticketing system and Office365 administration? An SQL wizard?
Who will this person interact with most often? What people skills would make someone most successful in those interactions? Every team has a different style, and Our Talent Advisor knows a successful candidate will be a value-add to your existing team culture. Is your team highly process oriented or working in a compliance-heavy environment? Operating in a start-up mentality where adaptability is key? Our Talent Advisor wants to know so we can present candidates who are ready to jump in and be successful!
What is the available budget and target market for hiring? Are you looking for an onsite resource in your downtown Los Angeles office, or flexible to find someone fully remote from anywhere in the nation? Do you have budget for a full-time internal hire, or will you be looking to staff a temporary need with an external position on an hourly bill rate?
Our Talent Advisor will ask these key questions so she understands exactly what this individual will be doing on a day-to-day basis and how their success will be defined. This will help her articulate the opportunity to potential candidates - and help us avoid wasting your time with candidates who would fall short of expectations. This understanding will allow her to scroll through her mental Rolodex of people in our Talent Community so she can quickly connect you with any pre-vetted candidates that might align with your goals.
Understanding your needs can also help us align our Staffing Service offering with your ‘ask’ to ensure we’re helping you meet your need in a cost-effective manner.
How Managed Solution Approaches Staffing Services
Managed Solution offers several different Staffing Services to meet your IT hiring needs:
Direct Hire Recruiting: With this model, Managed Solution will leverage your job specifications to actively seek out qualified resources for you to interview, hire, and onboard onto your team. In addition to the keen instincts of our Talent Advisor, we vet candidates with our Microsoft-certified engineers before we even present their resumes to you. When we send a candidate profile your way, you can be confident of that resource’s technical skills – plus, they’ll have been briefed by our team on your needs and expectations so you can get have a meaningful conversation from the start. With our significant IT hiring experience and vast Talent Community of pre-vetted resources, our Direct Hire Recruiting service will get the right person, sooner, so you can focus on your team.
Staff Augmentation Resourcing: In this service, Managed Solution performs the same service of connecting you with talent aligned to your needs, but, in this case, the resource will be retained by our team and assigned to a project or temporary position on yours. Let us handle the administrative side of things, from payroll to benefits, and you can focus on your team’s priorities. You’ll still get all the benefits of our pre-vetting, our Talent Advisor’s concierge intake process, and our Talent Community – plus, after a set term, you’ll have the option to convert your Staff Augmentation Resource to your own team without an additional fee.
Technical Vetting: With technical vetting, we’ve shifted the recruiting model a bit – you bring the candidates, and we provide feedback about the candidates’ critical skills, based on interviews with our Microsoft-certified engineers. This service is especially suited to hiring for executive or management-level IT staff: after all, who at your firm can provide a true skills assessment of a resource if that resource is meant to be the most technical member of your team? In that case, we’re happy to leverage the technical knowledge of our seasoned engineers and even our executive teams to help vet your candidates along job-related criteria that you define when you engage our services. We can also help provide feedback for your systems engineer, systems/network administrator, and helpdesk technicians! For a reasonable, fixed price, gain some additional peace of mind about your next hire!
When our Talent Advisor meets with you to discuss your team’s needs, she’ll help you determine which Staffing Service is right for you.
How a Strong Rapport with Your Talent Advisor Helps You Hire Better, Faster
Once a Staffing Service Agreement is signed, she’ll begin sorting through our existing connections within our Talent Community and will reach out to appropriate passive candidates on your behalf.
When we find suitable candidates – aligned to your role in terms of experience, skills, location, culture, and career goals – we’ll pre-vet them with our Microsoft-certified engineers and then present you with their talent profiles (a fancy term for their resumes, catered to your position). Ideally, they’ll all look good on paper, and then it’s time for you and your teams to interview!
Our Talent Advisor will work with you to define your own vetting process for the opening – who will be involved in the interviews; when/how interviews will be conducted; etc. Then, she’ll coordinate scheduling and share pertinent information to the candidate so they can be on-time and ready to discuss your opportunity, whether that’s in person at your office, or via Microsoft Teams video interview. (We can even send out a Microsoft Teams meeting bridge for you and the candidate to connect on!)
During the interview, you’ll get a sense of your own as to whether the candidate meets the eligibility and suitability requirements of your role. Our Talent Advisor will check in after your interviews to hear about what went well, what concerns still linger, and what next steps look like. Our Talent Advisor will also get feedback from the candidate to ensure a strong mutual fit before moving ahead in the process. This two-way flow of information and feedback is one essential for effective recruiting services – and helps ensure that by the time an offer is issued, you’re confident it will be accepted.
Having a strong rapport with your Talent Advisor can help you move through the hiring process faster, more effectively, and with the outcomes you’re looking for. Sometimes hiring managers hesitate to share negative feedback about a candidate’s skills or experience (because who likes giving bad news?), but we encourage open communication during this process. Understanding exactly what is or isn’t working helps us ensure a better outcome on the next candidate. And if things are going well, timely communication is even more important: you’re more likely to get an enthusiastic “yes!” in response to an offer when the candidate feels the process has moved along at a natural clip, and they’ve received timely, positive feedback. Plus, a strong rapport with your Talent Advisor also allows her to share honest feedback from candidates about your position, interview process, and the candidate experience.
What details Talent Advisor Wants You to Know
Want the inside scoop about working with our Staffing Services professionals? We sat down recently with Kat Grunzinger, Managed Solution’s Talent Advisor, to talk about her professional background in recruiting and her hopes for Managed Solution’s Staffing Services.
Here’s what Kat Grunzinger, Managed Solution’s Talent Advisor, wants you to know!
Q: What do you want a hiring manager to know about you?
A: “I want hiring managers to know that I’ve been in their seat! I know how challenging it can be to find, vet, and hire the right people for the right positions. That level of empathy drives me to move quickly across the process – jumping onto an intake call, running through recent conversations to see if there are any immediately ‘right’ candidates, proactively sourcing talent across multiple platforms, and being timely in scheduling and feedback. I will earn the hiring manager's trust by active listening to quickly understand an opening; by being flexible and available for their calls; by following through on any action items outlined; and by reassuring them that I’m here for them! I feel most successful when I know we’ve done the right thing for the client.”
Q: What drew you to recruiting and what’s your favorite part of the process?
A: “I love getting to meet talented individuals and hearing their stories and learning what they want out of their careers – and then getting to help make that happen! It’s a privilege to assist in their journeys, and I take seriously that we are talking about a person’s livelihood. The same care I take in building relationships of trust with hiring managers, I apply to our Talent Community. My goal is to facilitate transparent, two-way communication. I’m not afraid to tell a candidate when a job isn’t going to help them meet their goals because it frees them up to find the opportunities that are right.”
Q: What should a hiring manager know about your job to make the relationship more effective?
A: “Honest and open communication matters. Not only is this aligned with Managed Solution’s values and Code of Conduct, it’s truly critical for recruiting and other Staffing Services. A hiring manager needs to be honest and realistic about budgets, the true needs of their team, – and sometimes as an outside entity, I’m able to help them see another side of the coin. Whether that’s advising the client about the right pay scale for a position with a specific region or helping them see that their job description is unrealistic (or describes three different jobs), I really appreciate when hiring managers value this two-way feedback. I think it brings us more credibility as recruiters and ultimately helps clients fill their needs.
I think it’s also important for a hiring manager to understand that my role as a recruiter is to help sell the value of an organization or position to candidates. The time we invest up front in an intake call positions me to effectively communicate with potential candidates about the roles, and to proactively answer the questions they have. We’ll both spend more time talking to the right people if a hiring manager spends the time with me up front to help me learn how their team functions, what types of soft skills help someone thrive, and what perks/benefits exist within their organizations. I’ll definitely do the right homework on my side to read the job description, the company website, and more before that meeting, but there’s nothing like learning straight from the hiring manager how the team is doing and what it needs.”
Q: What are your hopes for Managed Solution’s Staffing Services?
A: “My hope is that we can continue building trust with our clients, as we succeed in connecting them with qualified talent. I know I’ve done my job when a client comes back for help with another opening or refers us to their colleague for assistance on a role. Continuing to help good people find fulfilling work with amazing organizations – that’s what it’s all about!”
Ready to hand over the heavy lifting to us? Email us about our Staffing Services today!
Every company is a technology company, but most don’t behave like one
In 2011, Marc Andreesen famously wrote a Wall Street Journal essay declaring that “software is eating the world.” Five years later, the five largest companies in the world by market capitalization are all software companies.
However, in today’s information economy, Apple, Alphabet, Microsoft, Amazon, and Facebook are not the only important large technology companies.
As technology becomes more and more pervasive across industries and functions, companies like Exxon, GE, Citi, and Walmart are all racing to become technology companies as well.
Today, we are less interested in the distinction between technology and non-technology companies (because there are very few successful companies that are not technology companies). Instead, it’s more interesting to ask questions like – Tesla is a technology company rapidly learning to become an automobile company, and Ford is an automobile company rapidly learning to become a technology company – which one is going to get there first?
In short, software is eating the world, but software companies aren’t the only ones taking a bite.
How do companies in real estate, finance, healthcare, manufacturing, or other industries that have traditionally not been recognized as technology industries become technology companies? What are some of the key learnings that we see from startups and companies that are successfully making this transition?
It starts at the highest level of leadership
Leading a transformation to become a successful technology company is not a job that can simply be tasked to the CTO or CIO. The level of engagement and investment to lead a successful transformation requires the CEO and board of directors to not only be fully bought in but to be the main drivers of the change.
Goldman Sachs has known for many years that technology is a key competitive advantage in financial services. In one recent WSJ article, a top Goldman executive valued a license for their risk measurement system at well over $1 billion, and possibly even up to $5 billion. They have since open-sourced the system in a move to attempt to drum up new business.
More importantly, however, Goldman Sachs’ Chairman and CEO Lloyd Blankfein has repeatedly stated that “Goldman Sachs is a technology firm” and highlights the fact that Goldman Sachs actually employs more engineers than companies like Facebook, Twitter, or LinkedIn and often competes for talent and wins against top internet companies.
Talent is the most important asset of a technology company
One of the key drivers for the rapid growth of new technology companies is the low capital requirement to build a company today. New companies no longer need to buy hundreds of thousands of dollars of servers and equipment; instead, they can pay for servers on demand from cloud providers when needed.
This dynamic makes it more important than ever for companies to hire great people. In fact, a recent survey Madrona conducted in conjunction with its annual CIO Summit found that 89% of Fortune 500 CIOs say hiring top talent is their number one concern today.
GE has likely made the largest investment in this space to change the story that young engineers and college graduates hear about the company with a series of Youtube videos and television ads. Though it remains to be seen whether these videos work, GE has recognized that filling its talent pipeline with young engineers and technologists is critical and is investing accordingly.
Technology needs to be at the core of company culture, not an afterthought
At a company like Microsoft or Facebook, engineering positions are the most prestigious, highest status roles at the company. The founders and CEOs of technology companies are often engineers and may have even built early version of the products themselves.
For companies to successfully make the transition and become a technology company, cultures need to change to take into account the unique way that software development works and to highlight the importance of technology and the people who manage and build it.
One example of a move towards a developer friendly culture is happening at Walmart. WalmartLabs recently open sourced Electrode, the application platform that powers Walmart.com. Electrode is a modular platform that helps improve application performance, and Walmart is open sourcing the software to give back to the open source world and benefit from additional contributions from the community.
It is important to keep in mind that building a technology-driven culture is not just about free lunches and massages. As Joel Spolsky CEO of Stack Overflow said in a recent interview, “If you want to attract and keep developers, don’t emphasize ping-pong tables, lounges, fire pits and chocolate fountains. Give them private offices or let them work from home because this uninterrupted time to concentrate is the most important and scarcest commodity.
Companies need to move fast and adopt agile practices
The pace of technology adoption is getting faster and faster every year. For example, it took decades for electricity and telephones to reach 50% of US households, but today it takes only years for new technologies like smartphones and tablets to reach a majority of the population. This underscores the importance for companies to continuously adopt new technologies that can enhance productivity and also to continuously experiment with new technologies that have the potential to be disruptive to the business.
An interesting anecdote from The Lean Startup, one of the manifestos for startup founders, is that Intuit holds themselves accountable to being innovative and agile by using two key metrics: (1) the number of customers using products that didn’t exist three years ago and (2) the percentage of revenue coming from offerings that did not exist three years ago. Historically for Intuit, it took a new product an average of 5.5 years to reach $50 million in revenue; at the time the book was written, they had multiple products generating $50 million in revenue that were less than a year old.
Particularly, as the world is moving towards cloud computing, continuous development, and continuous updates are the name of the game. Agile development practices enable you to continuously deliver better experiences for your customers and waterfall development methodology is a relic of the past.
Companies need to look forward and avoid getting caught in the innovator’s dilemma
The classic case for why legacy competitors can do everything “right” and fail is the force of disruptive innovation described in Clayton Christensen’s The Innovator’s Dilemma. Businesses can reject innovations based on customers’ current needs while innovative upstarts develop products in a way that meets customers’ future needs.
Recently, we have seen automakers take very innovative approaches to automotive technology as autonomous vehicles move to the front and center of the startup world with the acquisitions of companies like Otto and Cruise and public pilots of new technologies like Uber’s self-driving cars in Pittsburgh or Tesla’s Autopilot feature.
Ford, in particular, has been very vocal about the autonomous future and the importance of working differently in the context of today’s technology-driven world. Ford’s CEO, Mark Fields, has written that “As little as four years ago, our approach was aligned with the thinking of most automakers today, which is taking incremental steps to achieve full autonomy by advancing driver assist technology. This is not how we look at it today. We learned that to achieve full autonomy, we’d have to take a completely different pathway.”
Conclusion
The race to become the market leader across a variety of sectors and geographies is speeding up amongst older incumbents and promising, young startups. Startups have a lot to learn from the established management and financial practices of incumbents, but incumbents have a lot to learn from startups as well. The companies, young or old, that use technology to best create competitive advantages for themselves will win.
Technology needs to be a fundamental fabric of the company’s DNA and culture as companies truly internalize that “Every company is a technology company”.
Want to learn more about how to bolster your company's technology? Contact us here!
Want to share your Power BI reports and dashboards as part of a website or application? This week, Guy in a Cube looks at three ways to embed Power BI, including publish to web, using the REST APIs, and the new Power BI Embedded service within Microsoft Azure.
We’ve determined that we want Atkins to be “digital by default.” For me, that’s not just about using technology to bring people and information together, it’s about flexible experimentation at a rapid pace.
As an important part of our strategy, we’ve invested in the latest and most comprehensive version of Microsoft Office 365, the E5 suite, to give employees new ways to serve themselves and make faster, better decisions. Multiple benefits captured our attention, but I’m most eager to adopt Microsoft Power BI. We see it as the heart of our efforts to break down silos, unlock our core corporate data and enhance personal effectiveness.
Atkins has a history of delivering innovative answers to complex engineering problems, from designing the world’s longest driverless subway in Dubai to transforming the offshore wind energy industry to international airport modernization. We’re infusing every part of our company with that same spirit of innovation, which is no small feat for a global organization. We’ve got to think about global collaboration and choose technology systems that work everywhere in the world, tools that make it easy for people to share information and connect with each other. We can’t take months to provide employees with new capabilities—we need to be able to get them up and running.
My colleagues want a 360-degree, single, integrated view of the business and the ability to consume that data proactively without waiting for another report to be created. Using Power BI, individual employees have self-service access to intelligence that they can slice and dice in whatever ways are most helpful to them. They also have an easy way to view and share their insights through interactive visualizations. I’m a great believer in democratized capabilities across the organization, and enabling employees to access and experiment with data ties directly to our emphasis on innovation.
Increasing our ability to be data driven also helps us act faster by taking advantage of existing resources and expertise. Giving our entire workforce access to Power BI unlocks the full potential of the whole company and helps enable the agile new world we’re creating.
There are many other aspects of Office 365 that help us move faster and give us the business agility we’re looking for. For example, we use our Yammer enterprise social network to crowdsource solutions to client issues, come up with ideas for hackathons and engage diverse groups in conversations about using innovative technology to create value for our employees and clients alike.
Also, through E5, we’re extending our use of Skype for Business, making it our single solution for voice, video, conferencing and instant messaging. Moving to complete cloud-based communications gives us obvious benefits in terms of cost savings and less equipment on people’s desks. Plus, we’ll continue to gain benefits as Microsoft adds new features to the platform over time. There’s also real value in using the full capabilities of Skype for Business because it supports true mobility. Atkins has many consultants who spend a lot of time on the road. They love using Skype for Business to stay productive and effective wherever they might be in the world.
In fact, Office 365 will have a transformational impact on the way all sorts of employees work at Atkins—they no longer need to be at a desk or even in an office. They go to Office 365 to connect with colleagues and clients and bring new insights to the work we do. They tap into our innovation hubs, client communities, winning work communities and business change leaders network. And they use Microsoft SharePoint Online to set up team sites quickly for collaboration across borders, and they share information with Microsoft OneDrive for Business.
Our vision is to move the company completely to the cloud by 2020, allowing us to decommission on-premises infrastructure and concentrate our creative energy in the spaces where we can truly differentiate Atkins from the rest of the market. Using Office 365 helps us harness our collective knowledge and experience, combine it with some of our clients’ knowledge and experience, and develop innovative, successful solutions in a fraction of the time it would have taken before. I’m excited about the future at Atkins and our relationship with Microsoft and Office 365. We look forward to the ongoing benefits of using a product that’s continually evolving and adding value to what we do, just like we do for our clients.
Managed Solution is a full-service technology firm that empowers business by delivering, maintaining and forecasting the technologies they’ll need to stay competitive in their market place. Founded in 2002, the company quickly grew into a market leader and is recognized as one of the fastest growing IT Companies in Southern California.
We specialize in providing full Microsoft solutions to businesses of every size, industry, and need.
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Maddie started her first day at Managed Solution on Wednesday, May 18, 2016. Maddie was born and raised in Poway, in the north county of San Diego, where she has lived her whole life. Maddie just finished her first year at Baylor University in Waco, TX where she is studying business in Baylor's Professional Selling program. This is her first internship in a corporate business setting, so she is learning a lot already!
At school, Maddie is heavily involved in her sorority, Kappa Alpha Theta, where she holds many leadership positions. Back home in San Diego, she loves to run, hike, and be outdoors. In fact, she just ran her first half marathon in March and hopes to run another one in Dallas this coming fall. This summer, she also holds another part-time position at San Diego Bike and Kayak Tours in La Jolla as a sales representative.
Maddie has two dogs at home named Leah and Ginger, and hopes to get a bunny in the fall after moving into her new apartment in Texas. We are so excited to have Maddie as part of the Managed Solution team!
Managed Solution is selected as one of San Diego Business Journal's Fastest Growing Private Companies
The San Diego Business Journal's 150 Fastest Growing list ranks private companies based in San Diego according to revenue growth between 2013 and 2015.
June 6, 2016 - Managed Solution announced today that the San Diego Business Journal has named Managed Solution to its list of 150 Fastest Growing Private Companies. The list recognizes San Diego's most rapidly growing private companies based on their percent of verified revenue growth between 2013 and 2015.
"The final 150 represent the e fforts of companies from many industries and disciplines that have succeeded by innovation, sustaining their business model and inspiring their talented, dedicated sta ff to reach for aggressive goals" - Armon Mills, President & Publisher
To qualify for the list, businesses must be San Diego-based, independent and privately held. In addition, companies must be in business the full year of 2015, and they must have generated revenues greater than $350,00 for the year.
About Managed Solution
Managed Solution is the premier provider of outsourced IT support and managed services for small to large size businesses. Founded in 2002, the company quickly grew into a market leader and is recognized as one of the fastest growing IT Companies in Southern California. Managed Solution continues to deliver award-winning services paired with leading business technologies to assist clients in running their business efficiently.
Donuts and Data: Celebrating National Donut Day and SQL Server 2016
Happy National Donut Day! People all over the country are celebrating this delicious day by eating a variety of donuts. Managed Solution joined in on the fun by providing donuts for the office, including cream filled, old fashioned, and even some donuts with colorful sprinkles. What's a sweet treat that won't make you run on the treadmill all night? Data made easy with the new SQL Server 2016.
SQL Server 2016 is much more than a database – it is the data management and business analytics platform for intelligent applications that can tackle any data project for any application. SQL Server 2016 is the only database that is born in the cloud. It is the summation of capabilities we released first in Microsoft Azure, where they are already being used in millions of production databases.
Watch this video to learn more about how SQL Server 2016 is transforming businesses with data:
Now that you've learned a little bit more about SQL Server 2016 and data, it's time to treat yourself to a donut - after all it is a holiday!
Managed Solution’s Team has the experience and expertise to architect SQL database and reporting systems tailored for your environment. Contact us for more information 800-307-0296
We all understand the importance of good personal hygiene, right? It keeps us from getting ostracized at school, it makes us more attractive to the opposite sex, and most importantly it helps us stay happy and healthy.
Just as brushing our teeth is vital to our individual health, maintaining basic cybersecurity hygiene is critical for the well being of businesses. The overwhelming majority of cyberattacks are the result of computer hackers taking advantage of opportunities that stem from businesses neglecting basic security hygiene. Running an outdated operating system (OS) or antivirus software may not seem like a big deal, but it could provide hackers the window they need to access sensitive corporate information.
Fortunately, investing in the latest technology and revisiting cybersecurity basics can safeguard against roughly 98% of what hackers are doing today. Learn how a renewed focus on security basics can bolster your cyber defense and keep your business happy and healthy in The Cybersecurity Bell Curve infographic.
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