6 Benefits of Working with a Managed Service Provider 

(For small or one-person IT teams) 

 

There is nothing wrong with having a small IT team. When your company is starting out and the caseloads are simple, that small-scale department works well! Benefits of working with a managed service provider.

However, as your company grows, and your IT needs begin to stack up – you might find that working with a Managed Service Provider (MSP) could be a match made in heaven (compared to traditional in-house additions). 

We understand that outsourcing may feel like a big step, so we want to speak to that and shed some light on all the ways that teaming up with an MSP can help you and your team succeed in all things IT!

 

Save Money

You may be surprised to find out that outsourcing usually saves companies money or provides more value for a lower cost. This is primarily because when you outsource, you no longer pay for the expenses associated with hiring a new team member, or members for that matter.

Most Managed service providers offer tiered (silver, gold, platinum) packages that allow you to set a budget that works for you while giving you a larger breadth of talent and support. 

Managed Service Providers can go beyond managed services to save you and your team money. From procurement to security, there are plenty of cost-saving services and software’s that come with the right outsourcing partner.  

Many MSPs (Managed service providers) have procurement experts that can provide you with more affordable and robust licensing opportunities. Furthermore, the right MSP should also be able to help you bolster security measures to ensure that your data and networks are secured.  

The latter being especially important for cost-savings, as Cybersecurity prevention is now estimated to save businesses up to $1.4 million per incident. 

Learn more about the financial benefits of MSPs in our recent article, where we discuss how outsourcing IT can help with cost-savings and potentially boost revenue.

 

Scale Support 

With an MSP you can scale your reach as needed. For example, at Managed Solution, cases are escalated up the ladder until resolved.  

blog post image for managed solutions blog on the 6 benefits of working with a managed service provider.

Meaning that if you get a case that you would like to assign to our team, we will align it with expertise according to its priority level and it will escalate up from there until resolved. 

Another great benefit of working with an MSP, like Managed Solution, is if the MSP you work with is a Microsoft partner – you also get t Microsoft Premier Support as a final escalation for the especially challenging cases that revolve around Microsoft services/ software. 

Furthermore, as your company’s IT needs grow, you will have the support you need to increase your overall service level in real-time. 

Your MSP will monitor your needs and offer guidance on what services should be scaled up or down. Helping to optimize user-satisfaction and cost-effectiveness, simultaneously.

 

Security 

By 2025 humanity’s data will reach 175 zettabytes. We’ll take a quick pause for you to look up zettabytes. There are about 21 zeroes following that 175.  

There is a TON of data available now, and as that pool grows, so too do its attackers. Last year alone global cyberattacks increased by 38%. 

Now more than ever security should be brought to the forefront of business conversations. When considering working with an MSP make sure they are security focused and can offer the abundance of tools and services you can leverage to ensure that your data is protected.  

Another one of the great benefits of working with a Managed Service Provider? Many MSPs offer the markets’ best and most current cybersecurity products and services. These include company-wide training, email two-step factor authentication, and network monitoring.  

Some can also provide software that leverages artificial intelligence to help you detect potential viruses and attacks. Another vital aspect of security is having a solid plan for data backup and disaster recovery, which, you guessed it, MSPs can provide. 

With disaster recovery comes the benefit of minimized downtime which can save companies hundreds of thousands of dollars. An equipped and adept managed service provider can prove to be a vital resource for those worse case scenarios.  

But of course, with the amplified support and governance of your system and technology, the chances of disaster streaking are greatly decreased 

 

Onboarding and Remote Work 

With an MSP, your onboarding process becomes streamlined. You can work with your MSP to acquire, track, and manage technology for new hires as well as employees throughout your company. 

This is all done through a suite of Microsoft technologies including Active Directory, Intune and Autopilot. As a Microsoft partner, we recommend one of the best active directory software on the market, Azure.  

Azure active directory allows companies to manage applications, authentications, devices, domains, maintain governance, identity protection and so much more!  

Beyond Active Directory, if you need support in multiple cities/states, you will need to find a national or international MSP depending on your locations. This way you can ensure that you’re being supported in the correct time zone so that cases are promptly worked to completion. 

 

New Technology 

With technology evolving quickly and constantly, staying up to date on all-things tech can prove to be extremely costly.  

It isn’t always financially viable to invest in single-use technology. However, with an MSP, you can access the latest tech without having to make huge financial investments.  

This is because many MSPs offer procurement services that allow you to harness the latest technology at an affordable price. 

The right MSP should provide you with expertise and guidance as to which technology licenses and opportunities best fit your current and ever-changing needs. 

 

Focus on Tasks You Love 

When you outsource IT you get to be in control of what kind of work you do in your day to day, and how much you do in your day to day. 

You’re more in control than ever when you outsource. When you delegate tasks and projects, you free yourself up to focus on areas that you enjoy more or that matter most to you! 

In our recent case study with Red Door Interactive, Dennis Gonzalez, their sole, lead IT servicer claims that he is now able to spend less time focusing on low-level helpdesk tasks. Saving him both time and stress. 

Now Dennis is able to focus more on overseeing important projects and maintenance of cybersecurity, while also leveraging a large team in support and services. 

If you are considering outsourcing some or all of your IT, but do not know where to start, reach out to us! We are happy to help give you an idea of what an MSP partnership can look like for you.

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Relationship Goals: Our IT Department and Yours

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