Turning business process into business advantage for organizations everywhere

By Takeshi Numoto as written on blogs.microsoft.com
Today, we are taking the first step to bring our customers new, modern, enterprise-ready intelligent business apps with the introduction of Microsoft Dynamics 365 and Microsoft AppSource.
Technology is transforming our personal lives with apps and services that are simple and intuitive, and deliver helpful assistance to improve our lives.
In contrast the apps and services we use to drive business process are often difficult to use, try and deploy.  Some even make you pay extra for capabilities like visualization, workflow automation and predictive insights.
We imagine a better world for business users everywhere. One where you can track leads, automate field service, drive sales and improve operations using modern, mobile, enterprise-ready intelligent business apps from the cloud that are as easy to use as the consumer apps that help us all get rides, book rooms, listen to music and take actions to improve our health.

Helping customers transform with a new approach to business process

Available this fall, Microsoft Dynamics 365 evolves our current CRM and ERP cloud solutions into one cloud service with new purpose-built apps to help manage specific business functions, including: Financials, Field Service, Sales, Operations, Marketing, Project Service Automation and Customer Service.
Dynamics 365 apps are designed so they can be easily and independently deployed. That means you can start small and pay only for what you need. Yet they work together seamlessly so, as your business demands, you can grow into additional capabilities with ease. They include built-in insights, predictive intelligence and workflow optimization, all of which will be delivered through simple, easy-to-use, mobile experiences with offline capabilities.
Power BI and Cortana Intelligence will be natively embedded to help customers achieve their business goals with predictive insights, prescriptive advice and actionable next steps.
  • For example, Cortana Intelligence will enable cross-sell recommendations to help sales reps predict which products and services a customer will need. Access to IoT data inside Dynamics 365 for Field Service will enable preemptive action from field service agents by connecting asset monitoring and anomaly detection so they can take action before failures occur, avoiding costly customer service issues.
Deep integration between Dynamics 365 and Office 365 will connect the structured workflow of business apps with the unstructured work of collaboration and productivity.
  • For example, a sales person receives an email, and can respond directly in Office with a quote that is created based on information from both Finance and Sales apps, stored back to the right app, with right pricing, discounting, etc. All without the user having to leave Outlook.

Adapt and innovate in real-time with a common data model and extensible business application platform.  Dynamics 365 apps will:

Use a common data model, shared with Office 365, to simplify data management and integration across apps and business processes.
  • Offer tech-savvy business customers/analysts, aka “citizen developers,” (using PowerApps, Power BI and Microsoft Flow) and professional developers (using Azure platforms services) a consistent business platform they can use to compose new apps and easily extend and modify existing ones.
  • Come with connectors that let you integrate with applications and services from Microsoft and our partners – including custom APIs and on-premises systems.

A place to find new apps and better ways to get things done

We are also introducing Microsoft AppSource – Microsoft’s new destination for business users to find and try out line-of-business SaaS apps from Microsoft and our partners. At launch AppSource contains more than 200 business SaaS apps, add-ins and content packs, including exclusive new industry-specific business apps from:
  • AFS™ “Retail Execution” – An end-to-end solution for CPG organizations to use as they engage with their customers in the field, covering visit and merchandising, sales, asset management and audit as well as a full suite of BI and analytics.
  • AvePoint “Citizen Services” – Government organizations can automate incident reporting, response and resolution, so employees can solve issues faster and serve citizens better.
  • Veripark “Next Best Action” – Financial institutions can maximize the lifetime value of each customer and deliver a first-class customer-centric experience by making the right offer, at the right time, via the right channel.

Managed Solution is a full-service technology firm that empowers business by delivering, maintaining and forecasting the technologies they’ll need to stay competitive in their market place. Founded in 2002, the company quickly grew into a market leader and is recognized as one of the fastest growing IT Companies in Southern California.

We specialize in providing full Microsoft Solutions to businesses of every size, industry, and need.

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For More Information on Microsoft and other Cloud Solutions, Contact Us at 800-208-4037



Pandora opens up pathways to teamwork and productivity using the new Office

pandora managed solution
As written by: Phillip R. Kennedy for blogs.office.com
At Pandora, our goal is to design and sell signature jewelry that delights the women who wear it. Our pieces are sold in more than 9,500 stores in over 90 countries; sometimes our end customers shop at our corporate-owned stores or franchises, while others seek out Pandora jewelry at other retailers. As a company, Pandora is growing—by leaps and bounds, which is a testament to the beauty and quality of the products we make. To smooth the way, we’ve taken a fresh look at how we operate. It isn’t enough anymore for our different offices to use whatever supplies, processes and technologies they have at hand. Instead, we need to grow as a single cohesive organization, putting the right support in place for our workforce so that employees worldwide stay efficient and effective in their daily work lives.
Our efforts to help employees design and market our jewelry include providing the latest technology solutions companywide. We’re using some of our new solutions to help us make sweeping changes to the way we interact with our franchisees and to transform the shopping experience for our customers. Other technology upgrades are all about incremental efficiencies.
We adopted Microsoft Office 365 a while back and find ourselves constantly benefitting from the continuing innovations that Microsoft adds. For example, we recently gave Microsoft Office 2016 a try so we could take advantage of lots of time-savers. Our geographically dispersed employees have already become enthusiastic users of the new Office Groups features, which give them an easy, organized way to share conversations, calendars and notebooks. Office Groups are easy for anyone to create, and they’re particularly effective when used in conjunction with Microsoft Outlook, because everything related to a team project shows up right within Outlook, which is where I spend most of my day.
It’s even more powerful when we add in Microsoft OneNote, which may be the best app ever developed. Having a single place to put anything you think of (notes, images, jewelry design sketches, production schedules, logistical information), making it searchable, and being able to access it from any device and share access with others is pretty amazing. In fact, one of our executives used to be a strictly paper guy. He had special notebooks that he carried around everywhere. When we showed him OneNote, he immediately switched over completely, and now he uses it for everything, making his notes available to the executive team, who comment on them electronically.
It’s not just our executives who’re making faster decisions and moving the company forward. Pandora employees everywhere now use Skype for Business for instant messaging, telephony, presence and video calls. Our ability to interact visually during conference calls makes a huge difference to our communication—it’s important to be able to see facial expressions and reactions so we know if we’re connecting and understanding one another, which is especially critical because it helps bring together our teams around the world. We share desktops during these calls, which improves the teamwork because we can share our work, whether it’s a design for a new bracelet, a marketing campaign or an IT schematic. Plus, we’re saving on long-distance costs and reducing travel expenses. I’m convinced that we wouldn’t be as successful operating as a unified global company if our distributed teams couldn’t collaborate using capabilities like Office Groups and Skype for Business Online.
Employees use simplified sharing features to help keep track of document versions and work faster. For example, when I want to send out a document for review, I use cloud-based attachments, which means that my colleagues receive a link to the document in Microsoft OneDrive for Business. They don’t have copies of project plans or spreadsheets cluttering up their Inboxes. And when they click on the link, it takes them to the latest version of my document, so I can keep modifying the document even after I send the email.
I also appreciate the cross-platform functionality, touch capabilities and digital ink, because I can stay productive even when I don’t have a mouse and keyboard. I use a Microsoft Surface Pro 3, a MacBook Pro and an iPad. Office 2016 provides a seamless experience as I edit, save and share documents on any device.
We’re getting so much value from Office 365 and the new Office 2016 suite, but I feel like we’ve only scratched the surface of what it can do for us. Already, we’re connecting teams, streamlining processes for increased productivity, and working more efficiently from everywhere across a range of devices. But I’m looking forward to exploring Sway for more polished reports and presentations and Outlook Clutter to help keep me focused and prioritize my email. With so many ways to save time and gain insight, we’re better able to keep pace with the demands of our growing business. That’s good news for jewelry lovers everywhere!
Read customer success stories to learn how Managed Solution helps businesses implement technology productivity solutions.
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