Cloud services now account for a third of IT outsourcing market

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Cloud services now account for a third of IT outsourcing market

By Stephanie Overby as written on cio.com
In the latest reflection of cloud computing’s impact on the IT services market, outsourcing consultancy Information Services Group (ISG) for the first time expanded its quarterly market index to look specifically at the as-a-service segment of IT and business process services industry.
The as-a-service market, which includes Infrastructure- and Software-as-a-Service (IaaS and SaaS) activity, now represents more than one third of the combined global market for sourcing services — nearly double its share from early 2014, according to ISG. And the firm predicts accelerated growth in the cloud computing segment longer term—both in absolute terms and relative to traditional sourcing activity—as more and more work is automated and moved to the cloud.
CIO.com talked John Keppel, President EMEA and Asia for ISG, about the rapid rise of cloud offerings, the especially sharp increase in IaaS deals, cloud’s new role in digital transformation, and the future prospects for traditional IT outsourcing market
CIO.com: It was already clear that the uptake of as-a-service offerings was rising rapidly. Were you surprised at how big a chunk of the business services market they had consumed?
John Keppel, President EMEA and Asia, ISG:I don’t think ‘surprised’ is exactly the right word.  We’ve known for some time now that the as-a-service sector has been eating into the market share of traditional service providers. How else to explain that contract counts are soaring, but contract values are remaining relatively stagnant in the traditional market? We knew anecdotally that a lot of client work was moving to the public cloud infrastructure and cloud software markets, and we also knew it was time to begin an empirical measurement of that growing shift. That’s why we decided to move beyond our initial examinations of this phenomenon and officially expand the coverage of our [index].
The drivers for cloud have changed noticeably over the past three years. Initially, cloud interest and adoption was concentrated primarily on cost reduction, in line with what we traditionally have seen as a driver for outsourcing. It was an evolutionary process up until about 18 months ago, when we began to see the real cloud revolution: using public cloud infrastructure and software to dramatically boost agility and grow the business.  More clients are taking the savings from deals created a few years ago and re-investing them into their digital transformation initiatives; indeed, the public cloud usually serves as the foundation for many of these emerging services.
CIO.com: Your report looks at all business services. What was traditional and as-a-service IT activity like in the second quarter?
Keppel: Taking a look at the combined market—that is, traditional sourcing and as-a-service activity—we saw overall market value decline 2 percent to $7.9 billion in the second quarter. Compared to the first quarter of 2016, the market was down 9 percent, but still within the healthy range of around $8 billion it has averaged over the last five quarters.

 

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Shawn Weebe: January Player of the Month

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CONGRATULATIONS TO SHAWN WEEBE:  JANUARY 2017 PLAYER OF THE MONTH

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This award is given on a monthly basis to a Managed Solution employee who has done an amazing job of exemplifying and living up to the Managed Solution Core Values.
The Managed Solution leadership team selected Shawn Weebe as Player of the Month because he has shown outstanding determination and initiative with both his team and clients.
For starters, Shawn has shown incredible leadership by volunteering to lead and overtake some major projects. Shawn went above and beyond when he showed independent leadership to bring client-focused training to the PMO.  Not only is Shawn a great person to work with, he has also shown a great work ethic and built relationships with clients.  He advanced our Client Roadmapping Initiative to allow our clients to have a timeline of events to reach their goals.  As a result, Shawn  continues to receive high survey marks from his customers.
Shawn's positive attitude and dedication to the company, his team, and his clients, is greatly appreciated by everyone here at Managed Solution.  Leadership is excited to award his dedication and hard work with this month’s Player of the Month. Congratulations Shawn!
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At Managed Solution, we strive to be the best technology based company by investing in our top assets; our people!

Here at Managed Solution we thrive in an energetic, performance-driven environment where results, teamwork, and quality of customer satisfaction are recognized and rewarded. Our corporate culture is diverse, open and creative. We look for team members with proven experience, a strong sense of passion and dedication to the highest levels of excellence, technology and business ethics.
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Managed Solution Recognized for Excellence in Managed IT Services

Managed Solution Recognized for Excellence in Managed IT Services

San Diego, CA, February 23, 2017. Managed Solution announced today that they have been named on CRN's 2017 Managed Service Provider (MSP) 500 list in the Pioneer 250 category. This annual list recognizes North American solution providers with cutting-edge approaches to delivering managed services.  Their offerings help companies navigate the complex and ever-changing landscape of IT, improve operational efficiencies, and maximize their return on IT investments.
In today’s fast-paced business environments, MSPs play an important role in helping companies leverage new technologies without straining their budgets or losing focus on their core business. CRN’s MSP 500 list shines a light on the most forward-thinking and innovative of these key organizations.
The list is divided into three categories: the MSP Pioneer 250, recognizing companies with business models weighted toward managed services and largely focused on the SMB market; the MSP Elite 150, recognizing large, data center-focused MSPs with a strong mix of on-premise and off-premise services; and the Managed Security 100, recognizing MSPs focused primarily on off-premise, cloud-based security services.
Managed Solution was named to the MSP Pioneer 250 list because of their innovative business solutions.  With exceptional managed services such as 24/7 IT help desk support, Managed Solution is dedicated to catering to every business' specific needs.
“Managed service providers play an increasingly important role in the day-to-day operations of businesses across North America,” said Robert Faletra, CEO of The Channel Company. “MSPs help organizations streamline their spending, effectively allocate limited resources, and benefit from advanced expertise in the latest technologies. We congratulate the service providers on CRN’s 2017 MSP500 list, who have continually succeeded in meeting their customers’ changing needs and help them get the most out of their IT investments.”

New Employee Announcement: Catherine Andersen

catherine andersen - managed solution

New Employee Announcement: Catherine Andersen

 

Catherine Andersen joins the Managed Solution team as a Channel Manager on February 2, 2017.  Catherine started her career as a sales rep for a Distributor and worked her way up to a Storage Specialist. From there, Catherine progressed to becoming a Distribution Channel Manager for a storage manufacturer.  With over 15 years of experience in the technology industry, Catherine is passionate about delivering the best customer outcome and retaining relationships.
When not working hard, Catherine can be found going on family hikes at Torrey Pines or fishing on the Mississippi River. Back on her parents' farm in Wisconsin, she enjoys Morel mushroom hunting.  For the past four seasons, Catherine has been the "Dugout Director" for her son's LYCO Baseball team!

catherine andersen 2 - managed solution

Catherine has a daughter, Savannah, and a son, Jake. Over the summer, she turned her neighborhood into a "Ghost Town" for Halloween, complete with storefront themes and design concepts for each homeowner. The neighborhood attracted over 1,600 people Halloween night and even received a write up in Bressi Living Magazine!
Joining the sales team, Catherine is looking forward to embracing the services side of sales and parlaying her channel experience into this role. We are beyond excited to welcome Catherine, and we cannot wait to see what great things she brings to our ballgame!

New Employee Announcement: Topher Thomas, Field Engineer

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Topher Thomas joins Managed Solution as one of our new Field Engineers. Topher first discovered his love for the IT industry when he worked for a 2 person MSP in Phoenix, AZ. Most recently he worked as a Systems Administrator at Pain Doctor Management Company, but moved further west to be closer to the water.
Topher grew up in a small border town named Douglas, which is in southeast Arizona. Although he doesn't currently have any pets, he loves dogs and hopes to get one sometime very soon.
Outside of work, Topher is an avid fan of trying new things and is always looking to exercise both his mind and body. He loves playing soccer and keeping up with all of his favorite sports teams. We are so excited to welcome Topher to our team, and we can't wait to see all of the unique experiences he'll bring to the table!

Welcome to the Managed Solution team, Topher Thomas!

New Employee Announcement: Don Theriault, Project Manager

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Don Theriault joins Managed Solution as a Project Manager. Don grew up in the province of Alberta, Canada. Born in Edmonton, and grew up in both Edmonton and Calgary, but he considers Calgary home having spent most of his life in Calgary and this is where most of my family reside.  Don is happy to have made the move to sunny San Diego, where he hopes to some day retire.
After receiving his college education in Information Technology, Don started his career in 1981 in the telecommunications industry.  Since then, he has had various roles throughout the technology industry, including Programmer Analyst, Systems Analyst, Business Analyst, Team Manager, and IT Project Manager.
Outside of work, Don lives an active lifestyle.  Some of his many activities to stay in shape include playing hockey, biking, hiking, golfing, scuba diving, and walking on the beach.  We are so excited to welcome Don to our team, and we can't wait to see what experiences he can bring for us.

Welcome to the Managed Solution team, Don Theriault!

New Employee Announcement: Mike Salapow, Field Engineer

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We are so excited to welcome Mike Salapow! Mike joins Managed Solution as one of our new Field Engineers. Mike was born and raised in San Diego, where he currently lives.
Mike is an absolute animal lover!  His house is currently home to one Frenchton (a French Bulldog mixed with a Boston Terrier), two Gold Dust Day Geckos, one Dart Frog, five Ball Pythons, one Hognose, and one Kingsnake.  Welcome to the team Mike!
Here at Managed Solution, we thrive in an energetic, performance-driven environment where results, teamwork, and quality of customer satisfaction are recognized and rewarded. Our corporate culture is diverse, open and creative. Above all, we are focused on organically growing our solution service offerings while delivering outstanding client support. We look for team members with proven experience, a strong sense of passion and dedication to the highest levels of excellence, technology and business ethics.

Learn more about our Corporate Culture

New Employee Announcement: Robert Walker, Field Engineer

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New Employee Announcement:

Robert Walker, Field Engineer

Rob Walker joins Managed Solution as one of our new Field Engineers, starting with us on October 3, 2016. Rob grew up in a few different towns in Illinois. Rob took an interest in Agriculture after his first job as a corn detassler, which then led him to go to the University of Illinois to study Agriculture Technology & Economics
Outside of the office, Rob loves to watch English Premier League soccer, rooting for Manchester United. This summer, Rob moved to California, which had been a life long dream of his. He is now much closer to his family, most of who live in both Orange County and San Francisco. He is looking forward to spending his first Christmas in 20 years with his family.
We are so excited to welcome Rob to our team! Here at Managed Solution, we thrive in an energetic, performance-driven environment where results, teamwork, and quality of customer satisfaction are recognized and rewarded. Our corporate culture is diverse, open and creative. Above all, we are focused on organically growing our solution service offerings while delivering outstanding client support. We look for team members with proven experience, a strong sense of passion and dedication to the highest levels of excellence, technology and business ethics.

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