Police department uses Office 365 to make faster decisions and better serve the community
The Richland Police Department wanted to streamline its flow of information so that officers could spend less time filing reports and more time serving the community. It also sought to encourage collaboration among department staff for faster decision making. The department adopted Microsoft Office 365, which officers use to connect with colleagues and file reports from the field, gain access to real-time information to help protect the public, and work as a team to develop strategies and keep the community safe.
Protect and serve
Resolving disputes, responding to burglary reports, helping community groups—it’s all in a day’s work for members of the Richland Police Department (Richland PD). The department’s officers and staff must work together to safeguard citizens and visitors, handing off cases from shift to shift and alerting each other to trends that threaten public safety. “Communities have high expectations of their police officers,” says Sergeant Darryl Judge, Field Operations/Bomb Squad at the Richland Police Department. “In our line of work, we need to be as well informed as possible to do our jobs best.”
While Richland PD has always promoted teamwork, certain conditions made it challenging. Officers handwrote notes on the scene, then had to return to the station to transfer them into memos, emails, and other electronic formats. “It was a redundant business practice that took up valuable time,” says Judge. “We shared the obvious high-stakes information, but the details necessary to connect the dots in a case could still be in an officer’s notebook.” Even after the notes were converted, the department still couldn’t fully share valuable information across its employee base, which often slowed the decision-making process.
Traveling back to the station to file reports and access data also meant that officers were increasingly at their desks, not out in the community. “We looked for a better way to share information so that officers could spend more time in the field and be more effective,” says Tony Striefel, Lieutenant CCIP, Professional Standards and Technology Division at the Richland Police Department.
Knowledge sharing with compliance
In 2012, the department adopted SmartForce law enforcement software, a solution developed by Adventos Consulting and built on Microsoft SharePoint technology. “SmartForce provided the form tracking and controls we wanted, but we wanted to do more,” says Striefel. “For example, if we were working on a series of auto thefts, our analyst team would need access to officers’ reports, and the delays involved meant we could wait weeks instead of just a day or two for the team’s final analyses.”
Richland PD decided to augment its environment with a technology solution that would support department-wide collaboration and mobility. Finding the right solution involved more than just identifying the best functionality to suit users’ preferences; the department also needed its solution to meet stringent government requirements about data protection. Richland PD considered several conferencing products and analytics tools, but of those, Microsoft Office 365 was the only solution that complied with Criminal Justice Information Services (CJIS) requirements. “We’re taking our security and compliance to a whole new level with Office 365—one we certainly couldn’t have reached on our own,” says Striefel.
The department worked with Microsoft FastTrack for strategic planning and implementation assistance. “We received phenomenal service from members of the FastTrack team,” says Striefel. “We expected to deploy Office 365 over several months, but they helped us finish in just a few weeks.”
In addition to Windows Phones, lieutenants and command staff use Microsoft Surface devices, and field officers use rugged laptops that run Office 365 and the Windows 8 operating system. Employees also rely on Office 365 ProPlus and Click-to-Run to keep Office software current. “We allow employees to install Office 365 ProPlus on their home devices, too,” says Striefel. “It’s extremely helpful to have access to documentation from everywhere, because crime doesn’t stop when your shift does, and decisions can be made more quickly when everyone stays up-to-speed.”
Increased teamwork and responsiveness
The department’s biggest improvement since the adoption of Office 365 is its success in breaking down the silos typically found in police organizations. “It’s so much easier now to find the people in our organization who have deep knowledge, such as traffic cops who have years of experience with a particular location,” says Striefel. “We can use Skype for Business Online to see who’s available and get valuable opinions and consensus. We also use SharePoint Online to access officer reports, crime bulletins, and other documents without waiting. We’re taking advantage of avenues that we just didn’t have before to streamline our activities.”
“In fact, our culture is shifting,” continues Striefel. “We’re all communicating more—officers and others are sharing documents and getting more creative and frequent with their teamwork. Instead of one problem getting tackled by just one person, multiple people can now help evaluate and resolve issues because it’s easier to collaborate. As a result, we’re improving both the speed and quality of our responses to incidents.”
Today, every team in the department, from traffic safety to detectives, has its own SharePoint Online site to collaborate and store the most current information. Team members store finalized documents such as training plans and crime bulletins in Microsoft OneDrive for Business for anywhere access. And officers use this information to be more effective in their police work. For example, they may pull up photos of a suspect taken from surveillance video to instantly compare the visual depiction on their phone or laptop with the person in view to see if it’s a match.
The level of detail within team documents has also increased now that officers and others use SharePoint Online to share and review files across the department. Plus, having an accessible place for information has been helpful in connecting officers who rarely see each other. “Now that we can contribute to sites from wherever we are, whether we’re on shift or not, we can take advantage of the collective knowledge of the group to solve cases together as quickly as possible,” says Judge.
Real-time collaboration for better situational awareness
In law enforcement, gaining a complete understanding of a situation is critical to safety, and Richland PD now uses Skype for Business Online to help keep everyone abreast of current conditions. Field officers use video calls to present the scene to those in command at the station so that they can determine the appropriate level of support based on the seriousness of the situation. For example, Sergeant Judge went to help a neighboring district during a protest demonstration and used Skype Meetings to screen share so that his commander and certain specialists could see the demonstration. “I’ve also shared images of bombs I’m dealing with straight from the field,” says Judge. “With capabilities like these, we get better collective decision making, and we better prepare officers headed to a scene by giving them complete information and the right resources.”
Faster decision making
Speed to decision is critical in law enforcement. “With Office 365, we have a number of ways to get synthesized information out to officers in the field,” says Striefel. “Wading through forms took a lot of time, but our analysts now transfer data into data sets in Microsoft Power BI. We analyze data and share results more rapidly, which ultimately means smarter, faster decision making and the ability to put crime-solving strategies into place more quickly.”
Once Richland PD identifies a pattern, the department forms a project group and assigns tasks to help address it. Previously, those groups met physically three to four times a week. Now, they establish a SharePoint Online site to share all project-related information and use the built-in dashboard for real-time data tracking. They also establish a Yammer enterprise social network group for the informal collaboration that used to take place in person. “As a result of using the integrated Office 365 services, we’ve adapted our crime-solving processes and can respond faster to serve our citizens,” says Striefel.
Transparency and increased community engagement
Richland PD can better communicate with the greater community, reaching out quickly and engaging those outside the department with transparency, especially when responding to complaints. For example, a field officer can use her mobile device to instantly pull up a dashboard about ticket-related complaints or community accolades while in conversation with a community member. She also can see who’s on duty in a specific area and instantly connect that officer with a neighborhood resident who approached her with a question or issue.
“The more the department embraces Office 365, the more information officers have available to us from wherever we happen to be,” says Judge. “Staying visible and available out in the field has a positive impact on community members and supports our mission far better than working in the station.”
Smarter resource allocation and cost savings
Since adopting Office 365, Richland PD is making better use of taxpayer dollars because it has greater insight into its costs. “We can understand more clearly how crimes affect the community and our budget and take appropriate steps,” says Striefel. “For instance, if we see burglaries increase, we can anticipate the amount of overtime salaries and detective time we’ll need right then. And we also can reallocate resources in the coming months’ budgets to avoid running into problems while still maintaining top priorities.”
Striefels continues, “Plus, we’ll save resources in the form of officer time, because we’re able to be so much more efficient. We’re allocating six officers’ time better—over several years, that equates to better use of about [US]$500,000. That’s a huge benefit for public safety in our region.”
Read customer success stories to learn how Managed Solution helps businesses implement technology productivity solutions.
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You send and receive a lot of emails, and it’s natural to make mistakes along the way—you forget how to spell someone’s name, leave someone out of a group email or forget to add a flight to your calendar. We’re bringing new people and calendar features to Outlook on the web to help you avoid these common mistakes and get things done faster. These changes are coming to Office 365 users beginning in a few weeks.
Outlook on the web learns from you
Do you spend extra time trying to add the right recipients to your email? Ever struggle to find someone because of the spelling of their name—is it John or Jon? Have you ever sent an email only to realize that you forgot to add someone? Outlook now helps you avoid these problems.
First, Outlook will save you time when choosing recipients. Just place your cursor in the To: or Cc: line and Outlook will bring up suggested contacts in a drop-down list based on your usage. These are the people you’re most likely to email based on who you’ve been communicating with recently and most frequently.
Suggested contacts learns from you to make reaching the right people easier.
Outlook has long had a spell checker for the body of an email, but what about common variations on the spellings of names? Outlook can help. Outlook will now show you names of people you email most frequently—even if you spell their name wrong. For example, if you occasionally write to “Kathryn,” her name will appear as a suggestion even if you typed “Catherine.”
Finally, forgetting to include people in an email is common. Now, Outlook has help for that too. If you frequently send emails to the same set of people—say, Steve, Anna and Bob—then whenever you email only Steve and Anna together, we’ll ask, “Do you also want to include Bob?” This prompt will not get in your way and will only show when Outlook is highly confident you want to add Bob.
Flying somewhere? Let Outlook make sure it’s in your calendar
Have you ever struggled to find your flight information because you forgot to copy/paste it into your calendar? Moving forward, Outlook will take care of this for you. When you receive a flight confirmation via email from a supported provider, Outlook will gather key information and automatically add it in your calendar—no extra clicks, no copy/paste, no drag and drop.
In addition, Outlook will block out the time of your flight and show the flight number, destination and airport. You will receive an automatic reminder three hours before your flight that includes the original email in the calendar event, so you have all the details handy.
Outlook will automatically add a calendar event for flights detailed in an email.
To find “Events from email” in Outlook on the web, click the Settings icon (gear icon), Options and then Calendar. It’s on by default, but you can turn it off if you want.
Great, you say, but what about other types of events? We like the way you think! That is why we won’t stop with just flights. In addition to supporting more providers, future Outlook updates will support event types beyond flights.
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World Animal Protection is an international animal welfare organization that has been in operation for over 30 years. To help end animal cruelty, it provides aid, education, and government outreach support. Effective, reliable, cost-conscious back-office solutions ensure their resources are used efficiently and they can focus on maximizing their charitable work around the globe.
To make the most of its resources, World Animal Protection streamlined its management of global finances, operations, and sponsorships. Planning, managing, reporting, and delivering support in an efficient and consistent way across their global operations enables them to concentrate their efforts on maximizing their impact on animal protection. World Animal Protection uses a combination of efficient processes and reliable tools to ensure efficient and compassionate resource delivery.
1. Be accountable to supporters
Transparency regarding financial sourcing and decision-making is key to a healthy ongoing relationship with supporters and funders. The right technology and business solutions can help make that happen.
2. For better aid, improve visibility
Seek to provide better visibility into donors, budgets, and projects. This practice helps World Animal Protection ensure that funds are being properly managed, as they continue to flow in, and that those funds are largely used to help animals across the globe instead of being consumed by unrestrained administrative costs.
3. Choose tools and processes that support your mission
World Animal Protection has consolidated geographically disparate finance and operations processes, and no longer relies on a disconnected collection of spreadsheets to manage its work. Now they have a complete, trusted, and connected network of processes and workflows, supported by a framework of reliable and cost-efficient software solutions - including Microsoft Dynamics NAV, Microsoft Dynamics CRM Online, Microsoft Azure, and Microsoft Office 365.
4. Understand the concerns and history of key players
Serving stakeholders across the globe with consistency requires a mindful approach and a firm grasp of the history of your organization’s relationship with them. Find the right tools to keep track of historical information and put them to use. World Animal Protection uses Microsoft solutions to better understand and engage with supporters, stakeholders, and sponsors, without compromising security or personal data.
5. Get out of the office and into the field
Don’t spend all your time in the office, miles away from the people and projects you are working to support. Take the time up front to establish tools and processes that keep things running when you are in the field, doing the really important work.
Read customer success stories to learn how Managed Solution helps businesses implement technology productivity solutions.
For information on deploying Microsoft Dynamics CRM in your organization, please call us at 800-257-0691.
RREAL strives to alleviate fuel poverty by installing solar panels on low-income family homes. To ensure they serve more people cost effectively, RREAL chose to manufacture the solar panels they install. They needed robust client management and accounting tools to manage the growing intricacies of the business. By adopting Microsoft Dynamics GP on Microsoft Azure, Microsoft Office 365 and Microsoft Dynamics CRM Online, RREAL has a single streamlined process, helping reduce installation time by more than 50%.
Read customer success stories to learn how Managed Solution helps businesses implement technology productivity solutions.
At Pandora, our goal is to design and sell signature jewelry that delights the women who wear it. Our pieces are sold in more than 9,500 stores in over 90 countries; sometimes our end customers shop at our corporate-owned stores or franchises, while others seek out Pandora jewelry at other retailers. As a company, Pandora is growing—by leaps and bounds, which is a testament to the beauty and quality of the products we make. To smooth the way, we’ve taken a fresh look at how we operate. It isn’t enough anymore for our different offices to use whatever supplies, processes and technologies they have at hand. Instead, we need to grow as a single cohesive organization, putting the right support in place for our workforce so that employees worldwide stay efficient and effective in their daily work lives.
Our efforts to help employees design and market our jewelry include providing the latest technology solutions companywide. We’re using some of our new solutions to help us make sweeping changes to the way we interact with our franchisees and to transform the shopping experience for our customers. Other technology upgrades are all about incremental efficiencies.
We adopted Microsoft Office 365 a while back and find ourselves constantly benefitting from the continuing innovations that Microsoft adds. For example, we recently gave Microsoft Office 2016 a try so we could take advantage of lots of time-savers. Our geographically dispersed employees have already become enthusiastic users of the new Office Groups features, which give them an easy, organized way to share conversations, calendars and notebooks. Office Groups are easy for anyone to create, and they’re particularly effective when used in conjunction with Microsoft Outlook, because everything related to a team project shows up right within Outlook, which is where I spend most of my day.
It’s even more powerful when we add in Microsoft OneNote, which may be the best app ever developed. Having a single place to put anything you think of (notes, images, jewelry design sketches, production schedules, logistical information), making it searchable, and being able to access it from any device and share access with others is pretty amazing. In fact, one of our executives used to be a strictly paper guy. He had special notebooks that he carried around everywhere. When we showed him OneNote, he immediately switched over completely, and now he uses it for everything, making his notes available to the executive team, who comment on them electronically.
It’s not just our executives who’re making faster decisions and moving the company forward. Pandora employees everywhere now use Skype for Business for instant messaging, telephony, presence and video calls. Our ability to interact visually during conference calls makes a huge difference to our communication—it’s important to be able to see facial expressions and reactions so we know if we’re connecting and understanding one another, which is especially critical because it helps bring together our teams around the world. We share desktops during these calls, which improves the teamwork because we can share our work, whether it’s a design for a new bracelet, a marketing campaign or an IT schematic. Plus, we’re saving on long-distance costs and reducing travel expenses. I’m convinced that we wouldn’t be as successful operating as a unified global company if our distributed teams couldn’t collaborate using capabilities like Office Groups and Skype for Business Online.
Employees use simplified sharing features to help keep track of document versions and work faster. For example, when I want to send out a document for review, I use cloud-based attachments, which means that my colleagues receive a link to the document in Microsoft OneDrive for Business. They don’t have copies of project plans or spreadsheets cluttering up their Inboxes. And when they click on the link, it takes them to the latest version of my document, so I can keep modifying the document even after I send the email.
I also appreciate the cross-platform functionality, touch capabilities and digital ink, because I can stay productive even when I don’t have a mouse and keyboard. I use a Microsoft Surface Pro 3, a MacBook Pro and an iPad. Office 2016 provides a seamless experience as I edit, save and share documents on any device.
We’re getting so much value from Office 365 and the new Office 2016 suite, but I feel like we’ve only scratched the surface of what it can do for us. Already, we’re connecting teams, streamlining processes for increased productivity, and working more efficiently from everywhere across a range of devices. But I’m looking forward to exploring Sway for more polished reports and presentations and Outlook Clutter to help keep me focused and prioritize my email. With so many ways to save time and gain insight, we’re better able to keep pace with the demands of our growing business. That’s good news for jewelry lovers everywhere!
Read customer success stories to learn how Managed Solution helps businesses implement technology productivity solutions.
When your job requires you to manage identity, devices, and protect information – you don’t have any “simple” tasks. Just staying up to date on the latest technology, ongoing trends, and emerging threats is a full-time job – to say nothing of having to implement all of this and keep up with the specific day-to-day demands of your organization.
We created the Enterprise Mobility Suite (EMS) to address the enormous challenges associated with identity management, device management, and information protection – and, in this post, I’m going to dive in on what the EMS can do for you in each of these areas.
Identity Management
Single sign-on to multiple apps is something that would be a welcomed time-saver for any worker, and the fact that it would eliminate the need to remember multiple passwords and logins – that’s even better. In the past, many of these problems have been solved via on-prem identity management like Active Directory (AD).
As the current workforce’s workstreams, responsibilities, and data consumption move to the cloud, the management of their identity has to go there, too. Asking an on-prem solution to manage the nearly infinite scale of cloud-based apps is to (at best) invite chaos. Creating a direct connection between your identity management solution and every SaaS app your workforce uses will instantly become too complex to ever successfully manage. Unsurprisingly, however, this is exactly the situation in which many organizations find themselves today:
Figure 4: Creating a direct connection between every organization’s identity management solution and every SaaS application would quickly become too complex to manage.
Rather than spend your days untangling your infrastructure from that sort of tangle, a much more productive approach is using the aforementioned cloud-based solution for identity management. There is only one cloud-based identity management solution that can interoperate with the one you’re already using on-prem: Azure Active Directory Premium (AADP).
With AADP, the AD you’ve been using (AD has a 90% share of the market, so I assume you’re using it!) is still an essential part of your operation, but now, by connecting it to AADP, you can manage all the connections your workforce makes to SaaS apps.
Rather than that train wreck shown above in Figure 4, see how much simpler AADP makes things in Figure 5:
Figure 5: Cloud-based identity management with Azure Active Directory greatly simplifies managing single sign-on to SaaS applications.
AADP intelligently addresses a lot of otherwise intractable problems: SSO is made simple, you retain control of identities via the AD console you already know, and by leveraging the power of a cloud-based control plane you can control access to local and SaaS apps with a single login. Life immediately becomes easier for both the users and the admins.
Azure AD currently provides SSO to more than 2,000 cloud apps, including Office 365, Salesforce.com, Dropbox, Workday, and ServiceNow. To see what it can do in action, I really recommend checking out my recap of the Cloud App Discovery demo I did at Ignite.
It’s not all about SSO, however; this service offers a ton of other features, such as:
•Support for multi-factor authentication (MFA).
This is based on the same technology we built to detect suspicious logins in Outlook.com. In the event our machine learning detects anything suspicious, the person requesting access will automatically get a challenge to provide their password + an additional piece of information (e.g. a code that is sent to their mobile phone). This makes you more secure.
•The Cloud App Discovery tool.
As noted above, this is how you learn which SaaS applications your employees are actually using. For just about every organization, this tool represents the first time they see all the SaaS in use inside of their company. This makes you more educated.
•Detailed reporting that tracks users and issues warnings about suspect behavior.
For example, Azure AD is alerted to logins from possibly compromised corporate identities. When I show this to people they are blown away by how we can identify compromised identities and stop attacks. This makes you more secure.
•Integration with the most popular SaaS applications.
The list includes Salesforce, Workday, and others that go far beyond SSO. For example, you can automatically add a user to these applications when a new user is added to Azure AD. This makes you more efficient.
Device Management
The need to manage devices of every shape/size/platform has long-since been the new normal for IT. Managing the devices themselves (aka Mobile Device Management or MDM) is a must-have first step, but, in order to be proactive/scalable/secure, managing the apps on those devices (aka Mobile Application Management or MAM) is critical.
Mobile devices are much more likely to have the majority of the content they consume come from the cloud and other SaaS apps, so, just like with identity management, the management of these devices also needs to be cloud-based. Running MDM on-prem will require you to route your communications between devices and apps through your on-prem setup:
Figure 6: Traditional solutions for MDM and MAM often require communication between mobile devices and cloud applications to go through an on-premises bottleneck.
There are a lot of legit concerns with this setup, notably: There is a really low ceiling on its performance and scalability. There’s also the fact that when one of your users purchases a new mobile device and is setting it up at home, the communication to the cloud app goes directly to the app and never comes back through your organization. Big problems all around.
Using an on-prem solution for MDM means you have to wrestle with the fact that you’re limiting the speed of interaction between devices and cloud apps, and you’re requiring your own IT organization to worry about scaling in order to do this. Save yourself the years this will take off your life by doing both your MDM and MAM from the cloud. Do it the modern way:
Figure 7: By providing MDM and MAM as a cloud service, Microsoft Intune provides a simpler, more sensible approach for the modern world.
This is the exact approach we have developed with Microsoft Intune. With Intune, devices can use both on-prem and SaaS apps via a common, cloud-based control plane. As noted in Figure 7, what was once a huge bottleneck with on-prem is now a scalable, cloud-based service. Intune can manage all the cloud-based traffic, and your infrastructure can manage on-prem traffic the same as before (in most cases with SCCM).
The benefits of using a cloud-based solution for MDM and MAM are vast.
Consider, for example, the challenge of keeping up with constant stream of OS and app updates – iOS, Android, and now Windows 10 will be updated frequently (and, oftentimes, in ways that affect how those devices are managed). The volume of new material is immense. These updates require subsequent updates to the MDM software so that 1) those devices can continue to operate as expected, and 2) so that the users can take advantage of those new updates.
Here’s what this process looks like using an on-prem setup:
1.The MDM/MAM vendor will need to ship out the new patches to each customer (which takes time).
2.Then you have to install these patches (which takes time).
3.Next, your team will have to test these patches (even more time).
4.Now, multiply this by all the different types of devices and each platform (an insane amount of time).
Considering how often these updates roll out, the odds of you ever being 100% current are very small.
A problem like this seems almost too big to solve – but, with cloud-based MDM/MAM, every time a new version of (for example) iOS is available, we update Intune simultaneously and every one of your devices remains up to date. Automatically. You never see or feel it happen. It just works.
A quick overview of the additional benefits of Intune include:
•The unique ability to effectively manage Office mobile applications on your users’ iOS, Android, and Windows devices. (We’ll look more closely at what this means later.)
•The ability to effectively manage your internal applications – and have them fully participate with the Office mobile apps.
•The ability to effectively manage the key apps from partners like Box, SAP, Adobe and Citrix.
•The ability to remotely delete all corporate information from a user’s device while leaving his personal data intact. You might do this when an employee leaves your organization, or when his device falls out of compliance.
•A unified endpoint management solution that lets you manage your organization’s mobile devices and desktop PC’s from the same administrative environment. This relies on the tight integration Microsoft has built between Intune and System Center Configuration Manager.
Information Protection
Any IT organization is going to sleep a lot easier if they can consistently answer questions like: Who is allowed to access a particular document? and What kind of access is permitted (reading, writing, etc.)?
Being able to get this granular with data protection is worth its weight in gold – if you can do it. Even in the on-prem era, before documents were flying between devices and living in the cloud, this type of control was more aspirational than reality, but now, with a need for it greater than ever, a solution is finally intact.
Figure 8: Relying on an on-premises technology for information protection requires manually configuring point-to-point connections for identity management between individual organizations.
In Figure 8 we see two organizations that want to share a protected doc, and they want only certain people within each org to see it. To do this, each attempt to access the doc has to be verified by a data protection service. An on-prem solution can meet this need if you go to the trouble of setting up a point-to-point federation between the identity management solution each org is using. That’s a lot of trouble for a handful of people to view 1 document. So much trouble, in fact, that it was very rarely done – and this left the boundaries around sensitive docs very porous.
A cloud-based data protection setup, however, looks a lot simpler:
Figure 9: Using a shared cloud solution for identity management and information protection greatly simplifies controlling access to documents.
What you see in Figure 9 is a way for the two orgs to work securely without the giant time commitment of setting up direct connections to each other. Instead, they both securely connect to a cloud service – in this case, Azure AD and Azure Rights Management Service (RMS). With this cloud-based model in place, you can work securely with limitless numbers of organizations and this model moves with you. Working securely means operating simply.
For reference, Azure RMS also delivers:
•Support for policy templates, which allow defining policies for sharing protected documents. For example, an organization might define a template that restricts access to a particular document to people only in the R&D organization.
•Document tracking that monitors successful and unsuccessful access attempts by recipients of a protected document. It also provides the ability to revoke access to a document.
•The option to encrypt documents using your own key rather than one provided by Azure RMS.
•Cloud identity + AADP – we can help protect your cloud identities and your on-prem identities.
Industry Leading System Center Engineering Talent
Do you have the tools in place to empower the "always on" worker, the co-mingling of company and personal business, compliancy, access and data loss? It's time to think about your overall Identity & Access Management Strategy and we can help. Get started with System Center.
Unify your IT management infrastructure & simplify client health with 0 touch deployments.
Streamline operations with a unified infrastructure that integrates device management and protection across mobile, physical, and virtual environments. With System Center Configuration Manager and our patented SHARC tool automating your client's computers health has never been easier.
You can discover, diagnose and clean all your client devices with just a mouse click, even the ones you didn't know were on your network... Without human intervention.
The future of client health automation is here. Managed Solution provides businesses with complete, end-to-end solutions for their technology needs.
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Collect and assemble multimedia moments and memories with this free digital scrapbook template from Office. Click here to download
