We’re coming down the homestretch of the 2016 Presidential Election—one that has glued the world of viewers to any variety of devices, and will likely only continue to intensify in the approaching months. Dedicated to broadcasting quality content, as much as continuing to champion the newest generation of voters, Skype has been there from day one.
From the front-row of the Iowa Caucuses, Skype TX aired over 60 hours of media material to eager audiences. In a means of further ramping up our election-cycle coverage, we collaborated with the Newhouse School of Public Communications at Syracuse University (aka one of the United States’ most prestigious journalism programs). The content-centric efforts that stemmed from said partnership included video blogs and podcasts, in-depth articles and live, on-set interviews.
Behind each high definition shot or relayed soundbite was Skype TX, embodying the project’s technological backbone and offering global spectators a unique window into the world of the election. Specifically, inviting young voters into the process—via young voters.
As part of Syracuse University’s election coverage, journalism students were on site, making the rounds and reporting back at both the Republican and Democratic National Conventions.
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For the RNC, Michael Carter and Keely Sullivan took to the convention for the full four days. As it happened to fall during one of the country’s especially devastating weeks—one that included mass shootings, police violence, and widespread protests—the convention brimmed with both increased security, and suspense. From “Make America Safe Again” to “Make America One Again,” the journalists highlighted impassioned crowds, careful nominees and political plagiarism. Read the full report here.
Student Keely Sullivan hightailed it from Cleveland to Philadelphia to attended the DNC as well. Launched at the start of an anonymous email leak, which shed less-than-favorable light on the Democratic Primaries favoritism, the convention carried protests both inside and surround the Wells Fargo Center. Speakers, ranging from celebrity endorsers to the current President himself, emphasized “democracy” and “unity”, while Hillary finally took to the podium to mark history as the first-ever woman nominated by a major party for the United States presidency. Check out the rest of the story here.
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5 ways to boost your professionalism over email
Every day, inboxes are packed with more than one billion emails. For small businesses, the challenge to set yourself apart and establish what your business represents in a single email can feel daunting, but it’s easier than you think.
Follow these five simple—yet highly effective—strategies to convert the customer, close the sale, build your brand and continue to build your small business through effective use of business email.
1.Create a custom email address for your business— Show you mean business, and get taken seriously with a properly formatted email address. If you use your personal email, you’re not communicating all the potential your business has to offer. Instead, format your email as yourname@yourcompany.com. 2.Use the To, CC, and BCC lines strategically— Eliminate the risk of unnecessary replies or over-filling inboxes. Ask yourself a few questions to determine if a BCC or CC line is the right choice. Do the contacts know each other (or need to)? Does every recipient need to read every response? Respect recipients’ privacy by placing contacts in the BCC line and add people in the BCC field to eliminate the opportunity for “reply all” blunders. While you’re at it, consider waiting to fill all To, CC, and BCC lines once you’ve drafted and proofread your email. This eliminates the risk of an email “misfire” and gives you a chance to think about what you’ve written before pressing send. 3.Write smart subject lines— A catchy or motivating subject line enhances the chance your email will be read. Create a subject line that’s focused, personal and shows the value or urgency of reading. To create click-worthy subject lines, combine a few action-based and topical subject line elements with an added value to readers. 4.Include a clear next step— Include clear calls to action with precise next steps. Whether you want readers to follow a link, call a number, reply to your email or something else, state it clearly and make it easy for them to follow through. Need a question answered? Don’t dance around it. Ask the question in the beginning of your email, and prompt your recipients to answer toward the end. 5.Proofread— Spellcheck will only get you so far. Don’t just proofread for spelling and grammar; check that your tone is appropriate to the subject matter. Be careful of jokes and sarcasm, as humor can easily be mistaken and misunderstood. And check for one of the most common email errors: referring to an attachment but forgetting to include one.
It’s amazing how impactful simple email strategies are, and you will see the results as you implement them into your small business email communication plan. Once you’ve implemented these strategies (and proofread one more time, for good measure), you’re ready to send.
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Stay connected wherever work takes you
As written on blogs.office.com
If you ever travel for business or work remotely, like 23 percent of U.S. employees do, you rely on communication tools to stay in touch with your partners and clients whether you’re inside or outside the office. You need the most up-to-date technology to ensure your work isn’t limited by location or circumstance, but what should you look for in your communication tools?
Here’s our list of five non-negotiable features:
You’re easy to get ahold of—Want to make it easier for people to connect with you no matter where you are? Use your email signature to let others contact you directly, be it cellphone, a remote office number or an online number. With Office 365, you can make your Outlook signature phone number link directly to your Skype for Business address. Your information will be linked automatically, so others can instantly communicate with you in real-time. Read this TechNet article to find out how to create a TEL:// or SIP:// link in your signature.
Take calls from the device that is easiest for you—While constantly on the go, collaboration isn’t limited to your office. You may need to start a call or presentation in your office before transferring to your cellphone to wrap it up on the road. Skype for Business allows you to do so without disrupting your workflow. If you’re on a call or presenting from your computer but have to leave the office, Skype for Business enables you to seamlessly transition your conversation across devices. You can either change the device connected to the PC or transfer to mobile.
Run presentations and share your applications with ease—Running a meeting with remote participants can be tricky, especially when you’re giving a presentation. You shouldn’t have to compromise a quality voice connection for a simple screen share—nor should you feel the need to run a meeting across multiple platforms. Skype for Business makes the process as simple as possible by letting you share PowerPoint slide shows directly in a meeting. No need to worry about sharing files and emailing links, you can just focus on your presentation.
Record meetings—Not sure about some of those key points that were mentioned during your call? Or was a colleague or partner not present? Multimedia recording features should always be included with business-class communication tools. With Office and Skype for Business, you can record and replay presentations and video, so any of those details that might have been missed are always a click away.
Communicate with those outside your organization—It’s unlikely everyone you talk to outside your company will use the same communication tools as you, so it’s important to look for a tool that offers ease of use for guests. Fortunately, connecting with non-Skype for Business users is not a problem. Accessing the conference or meeting as a guest is simple, and the security and robust features the host relies on remain standard.
Several barriers to communication and collaboration can arise when you’re working outside the office. Fortunately, Skype for Business can help. It’s more than just a video chat option; it has the features to keep you connected and make work as accessible as possible.
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How to design a show-stopping resume
If you dread updating your resume, you’re not alone. Over 30 percent of people surveyed* consider writing or updating their resume their least favorite part of the job search. Our career expert sponsor Maxie McCoy joined us to share top tips and tools for creating a resume that expertly combines your professional know-how with the design flair that will get you noticed.
Nail your cover letter
A stellar resume starts with a strong cover letter. The key? Showing how your talent and experience will solve a problem or drive results for your future employer. For example, if you say you’re collaborative, discuss how you used that skill at your last internship, and then connect it to what you aim to accomplish for the new company. Never underestimate your worth; Maxie tells us, “Even if you’re new to the industry, it’s all in the language you use to describe what you’ve done. If you speak to the value you provided rather than the expertise you have, you’ll navigate this nicely.”
Know your audience
If you’re going for an accounting job at a big firm, keep it simple and classy, not flashy. For an ad agency position, take a creative plunge with design and format. Speaking the company’s language is important too. Look at the company website and job postings, speak with current employees and mirror that tone and voice in your resume.“ If you’re unsure of who will be looking at your resume,” Maxie says, “it’s best to err on the side of simplicity and elegance.”
Write a resume you would read
Remember, recruiters are human—and they can see right through the fluff. Avoid sounding stuffy or using resume jargon like “team player” or “hard worker.” Make summaries short and your experience descriptions results-driven and to the point.
Name drop
“Name and company dropping in your resume is often a good thing; it gives your interviewer a frame of reference,” says Maxie. Who have you worked with, assisted, learned from? Think partnerships, clients, projects, etc. It all helps.
Show your value with data
According to Maxie, “Candidates often don’t show enough with numbers, statistics and quantitative descriptions of their work.” So use data and specifics to make your past responsibilities and projects more tangible for the recruiter. For example, rather than saying you managed the university newspaper, explain that you led an editorial staff of 20 at the university newspaper, which reaches a student body of over 350,000.
Do something, anything, to stand out
“Employers are looking for wildly passionate people. And passionate people do crazy things, like go the extra mile,” says Maxie. A professional resume is important, but in today’s job market, it’s often not enough on its own. Supplement your resume with a digital portfolio; pen a blog post about your passion for the industry, trends you’re seeing or a past project you’ve learned from. Or, create a brief video that shows off your communication skills and passion for the company you’re applying for. “Whatever you’re doing must come full circle and point other directions, telling a clear story of yourself,” Maxie notes. “People need to be able to show who they are online as much as in person.”
Use the right tools
Writing your resume, creating a portfolio or writing a blog post is tough enough, but formatting or coding it can be even harder. Maxie’s recommendation? “Don’t reinvent the wheel—use templates and tools that make it easy.”
To help, we’ve tapped the design expertise of digital print and design company MOO to create all-new resume and cover letter templates in Microsoft Word.** One in four people we surveyed think having a “plain resume” could hinder their job search, and we think these customizable templates will strike just the right balance to get noticed.
We also created online resume, portfolio and blog post templates in our digital storytelling app, Sway. The free app makes it easy to create a digital representation of your work even if you don’t have professional design or coding skills. Once you’re finished, you can easily share it with a link. Pro tip: Sway has high-resolution images from sources like PickIt, Flicker and Bing right within the app. Just click the Insert tab to start browsing.
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State of BYOD and Mobile Security Report: Latest Insights, Trends and Stats
The Information Security LinkedIn group released a new survey from its 200,000-member community on the state of bring-your-own-device (BYOD) and mobile security initiatives in their enterprises. We provide our take on some of the findings from this comprehensive survey‘s 1,100 responses.
To BYOD or Not?
According to the survey, over 60 percent of enterprises allow or tolerate employee use of personal devices to access enterprise data. Only a small minority of enterprises, 11 percent, have no plans to allow such usage. Enterprises that allow BYOD expect the primary benefits to be improved employee productivity and satisfaction and better overall security, and 58 percent expect related budgets to increase or stay flat.
Our Take: Device ownership is destined to become a nonissue, and IT organizations must adopt new capabilities to secure enterprise applications and data on a shared personal or corporate data device. Enterprises are embracing BYOD programs as an opportunity to invest in the secure productivity of their employees as opposed to a “cost of doing business.” Securing corporate data without making assumptions on device security makes enterprises less complacent and more rigorous in assessing and addressing security risks.
Enable Flexible Data Access
According to the survey, email access allowance is still king at 86 percent of responses, followed by access to documents, custom mobile applications and cloud services. Overall, structured data in enterprise databases is still deemed most valuable, with unstructured data a close second.
Our Take: Our devices enable access to critical enterprise resources. Sensitive data and transactions are accessed, stored locally and exchanged not only with data center apps, but also third-party services. BYOD enables a “personal” device image, but enterprises must take steps to secure local app execution, encrypt enterprise data where applicable and detect access and transactional risk.
Data Loss Doesn’t Equal Device Loss
The biggest mobile security risk, according to the survey, is losing enterprise data. In essence, the risk categories can be divided into three main areas: data (stolen, lost, unauthorized access), threat (fake apps, malware, exploits) and management (endpoint security, regulatory compliance).
Our Take: Enterprises must address each of these three dimensions through a holistic framework. Many enterprises have made progress on addressing the “lost device” scenario and data-loss risk with enterprise mobility management suites that enable a remote wipe of enterprise data from mobile devices. However, securing devices against compromise has a long way to go; this is partly due to the restrictions enforced by mobile OS vendors on the security community, which limits the ability to secure mobile platforms.
Mobility Impact: Tools and Resources
Enterprises are investing in resources (mostly security personnel) and tools (mobile device management and endpoint security solutions) to address the emerging mobile threats.
Our Take: Enterprises are taking steps to reduce mobile-related security risks. To minimize the burden, such resource allocation should occur in the context of a comprehensive plan that addresses enterprise-specific risk factors. For example, banks that provide online banking services to customers must address transactional risk from both laptops and mobile devices that they have absolutely no control over. Malware and phishing risks that are common to that environment should be assessed when new capabilities are rolled out (e.g., remote deposit capture).
Reducing Attack Surface: Beyond the Basics
Simple steps are the easiest to implement. Most enterprises require password protection to devices accessing enterprise data; this will deter the occasional thief but is probably no match for a focused adversary. Encryption and remote wipe provide additional layers of security.
Our Take: While these measures are a good start, security should be embedded in the enterprise mobility initiatives. For example, secure development practices and mobile penetration testing will reduce vulnerabilities that can be exploited by malware, thus reducing the attack surface. While the malware threat has quickly grown, its capabilities have slowly evolved on mobile devices. Recent developments should drive security teams to reassess the threat and the possible impact of credential loss on their enterprise security.
Summary
The survey shows enterprises’ increasing readiness to embrace BYOD programs. Enterprises are making investments in people and tools to manage the key risks to enterprise resources (applications and data), driven by mixing corporate and personal data and the evolving threat landscape. The business rationale for these investments is boosting employee productivity while improving security as a broader set of risks is taken into consideration; this is a no-brainer since we expect BYOD to become table stakes for virtually all enterprises in the next few years. Given the utility and importance of mobile devices to employees’ personal and work lives, this looks like a sound investment.
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Introducing free Skype Meetings
We’re pleased to introduce free Skype Meetings—a new online meetings tool that provides small businesses with real-time audio and HD video conferencing. Skype Meetings includes collaboration features like the ability to share screens and content during meetings.
Watch this video to see Skype Meetings in action:
With Skype Meetings, you can quickly set up meetings and share a personalized URL that participants click to join the meeting. During the meeting, participants can IM, share their screen or PowerPoint presentation or use the laser pointer and whiteboard features to make it more engaging and productive. The meeting organizer also gets professional meeting controls such as the ability to mute the audience in order to be heard.
Anyone in the U.S. with a business email address and whose organization doesn’t already have Office 365 can sign up for free Skype Meetings at www.skype.com/meetings. Once you sign up, you can set up meetings for up to 10 people for the first 60 days and up to 3 people thereafter. All you need is a device with an Internet browser, a microphone, speaker and camera, which are included on many devices.
If you have an Office 365 business subscription that includes Skype for Business, then you already have richer online meetings capabilities, such as the ability to conduct large group meetings for up to 250 people and the ability to IM anyone in your organization at any time—not just during meetings. In addition, Skype for Business is integrated with other Office 365 apps to enable you to do things like schedule a Skype meeting from your Outlook calendar, see your colleagues’ presence, and initiate an IM or start an audio or video conversation within apps like Outlook, Word and PowerPoint.
It's an awful way to start a day... you press the power button on your computer and nothing happens. Few computer problems are more frustrating than when your computer won't boot.
There are many reasons why a computer won't turn on and often very few clues about what might be the problem. The only symptom is usually the simple fact that "nothing works" which isn't much to go on.
Add to this the fact that whatever is causing your computer not to start could be an expensive part of your PC to replace - like the motherboard or CPU.
Do not fear because all may not be lost! Here's what you need to do:
1. Read #1 below (it'll make you feel better).
2. Pick the best troubleshooting guide (#2 - #9) based on how your computer is acting or #10 if your PC stops at any point because of an error message.
Note: The "computer won't start" troubleshooting guides below apply to all PC devices. In other words, they'll help if your desktop or laptop won't turn on, or even if your tablet won't turn on. I'll call out any important differences along the way.
Also, all are applicable no matter what Windows operating system you have installed on your hard drive, including Windows 10, Windows 8, Windows 7, Windows Vista, and Windows XP. Steps 1 through 5 even apply to other PC operating systems like Linux.
1. Don't Panic! Your Files are Probably OK
When faced with a computer that won't start most people tend to panic, worried that all the data on their PC is gone forever.
It's true that the most common reason a computer won't start is because a piece of hardware has failed or is causing a problem but that hardware isn't usually a hard drive, the part of your computer that stores all of your files.
In other words, your music, documents, emails, and videos are probably safe - just not accessible at the moment.
So take a deep breath and try to relax. There's a good chance you can figure out exactly why your computer won't start and then get it back up and running.
2. Computer Shows No Sign of Power
Try these steps if your computer will not turn on and is showing no sign at all of receiving power - no fans running and no lights on the laptop or tablet, nor on the front of the computer's case if you're using a desktop.
Important: You may or may not see a light on the back of your desktop PC depending on the kind of power supply you have and the exact cause of the problem. This goes for the power adapter you may be using for your tablet or laptop as well.
Note: Don't worry about the monitor yet, assuming you're using a desktop or an external display. If the computer is not turning on because of a power issue then the monitor certainly can't display anything from the computer. Your monitor light will likely be amber/yellow if your computer has stopped sending information to it.
3. Computer Powers On... and Then Off
Follow these steps if, when you turn your computer on, it promptly powers back off.
You'll probably hear the fans inside your computer turn on, see some or all of the lights on your computer turn on or flash, and then it will all stop.
You won't see anything on the screen and you may or may not hear beeps coming from the computer before it shuts off by itself.
Note: As in the previous scenario, don't worry about the state your external monitor is in, if you have one. You may have a monitor issue as well but it's not possible to troubleshoot it quite yet.
4. Computer Powers On But Nothing Happens
If your computer seems to be receiving power after turning it on but you don't see anything on the screen, try these troubleshooting steps.
In these situations, the power lights will stay on, you'll likely hear the fans inside your computer running (assuming it has any), and you may or may not hear one or more beeps coming from the computer.
This situation is probably the most common in my experience working with computers that won't start. Unfortunately it's also one of the most difficult to troubleshoot.
5. Computer Stops or Continuously Reboots During the POST
Use this guide when your computer powers on, shows at least something on the screen, but then stops, freezes, or reboots over and over again during the Power On Self Test (POST).
The POST on your computer may happen in the background, behind your computer maker's logo (as shown here with the Dell laptop), or you may actually see frozen test results or other messages on the screen.
Important: Don't use this troubleshooting guide if you encounter an issue during the loading of the operating system, which occurs after the Power On Self Test is complete. Troubleshooting Windows related reasons why your computer won't turn on begin with #6 below.
6. Windows Begins to Load But Stops or Reboots on a BSOD
If your computer begins to load Windows but then stops and displays a blue screen with information on it then try these steps. You may or may not see the Windows splash screen before the blue screen appears.
This kind of error is called a STOP error but is more commonly referred to as a Blue Screen of Death or a BSOD. Receiving a BSOD error is a common reason why a computer won't turn on.
Important: Choose this troubleshooting guide even if the BSOD flashes on screen and your computer restarts automatically without giving you time to read what it says.
7. Windows Begins to Load But Stops or Reboots Without an Error
Try these steps when your computer powers on, starts to load Windows, but then freezes, stops, or reboots over and over again without generating any kind of error message.
The stopping, freezing, or reboot loop may happen on the Windows splash screen (shown here) or even on a black screen, with or without a flashing cursor.
Important: If you suspect that the Power On Self Test is still going on and that Windows has not yet started to boot, a better troubleshooting guide for why your computer won't turn on might be #5 above. It's a fine line and sometimes hard to tell.
Note: If your computer won't start and you see a blue screen flash or remain on the screen, you're experiencing a Blue Screen of Death and should use troubleshooting guide #6 above.
8. Windows Repeatedly Returns to Startup Settings or ABO
Use this guide when nothing but the Startup Settings (Windows 8 - shown here) or Advanced Boot Options (Windows 7/Vista/XP) screen appears every time your restart your computer and none of the Windows startup options work.
In this situation, no matter which Safe Mode option you choose, your computer eventually stops, freezes, or restarts on its own, after which you find yourself right back at the Startup Settings or Advanced Boot Options menu.
This is a particularly annoying way in which your computer won't turn on because you're trying to use Windows' built-in ways to solve your problem but you're getting nowhere with them.
9. Windows Stops or Reboots On or After the Login Screen
Try this troubleshooting guide when your computer powers on, Windows shows the login screen, but then freezes, stops, or reboots here or anytime after.
The stopping, freezing, or reboot loop may happen on the Windows login screen, as Windows is logging you in (as shown here), or any time up to Windows fully loading.
10. Computer Doesn't Fully Start Because of an Error Message
If your computer turns on but then stops or freezes at any point, showing an error message of any kind, then use this troubleshooting guide.
Error messages are possible at any stage during your computer's boot process, including during the POST, at any time during the loading of Windows, all the way up to the Windows desktop appearing.
Note: The only exception to using this troubleshooting guide for an error message is if the error is a Blue Screen of Death. See #6 above for a better troubleshooting guide for BSOD issues.
For many of us, the rise of the remote workforce comes as no surprise. For years now, office workers have been abandoning their desks in favor of settings that are farther afield and allow them to work in a more comfortable, and often more productive, environment. And it’s a trend that only promises to keep growing. In fact, according to the International Data Corporation (IDC), the U.S. mobile worker population is on track to grow from 96.2 million in 2015 to 105.4 million mobile workers in 2020. And by the end of the forecast period, IDC projects that mobile workers will account for nearly three quarters (72.3 percent) of the total U.S. workforce.
Although the mobile workforce has been building for some time, managers are, in many ways, still catching up and trying to determine how best to lead their teams when they’re not only not in the same room, but may be spread out over a number of cities, states or even countries. However, because so many organizations have used a remote workforce model for so many years now, and technology has moved ahead by leaps and bounds, leading remote teams is certainly easier than in years past. Of course, finding your own path to successful leadership will largely depend on your personal style, corporate culture and team members, but if you don’t know where to start or would like to add new techniques and technology to your bag of tricks, you would do well to try these time-tested tips:
Manage results, not style—Remote employees often have their own style of working. Some may work for two hours, then take a break to take their kids to school or run an errand, then work four more hours, take a break and work the remaining two (or more) later, while others may keep regular office hours. So instead of managing how an employee gets his or her work done, focus on the quality of the work, whether deadlines are being met, whether they exhibit good decision-making skills, etc.
Encourage teamwork—Working great distances from your co-workers can feel isolating, so make a point to encourage project work that allows team members to work together. This way, your staff will feel more connected to each other, and your department will benefit from shared ideas and greater communication between team members.
Communicate—Because you can’t just pop over to someone’s desk or grab a cup of coffee in the break room, managers need to take initiative to establish relationships with their teams. Weekly or bi-weekly status calls can often help you address upcoming projects, performance issues, etc. Yet, other times an instant message or email conversation (that may or may not be work related) might be the best way to stay in touch. Whatever your approach is, be clear in your communications—but also let your personality shine through. After all, when you’re building and managing a team it’s important for everyone to know who they’re working with.
Host web meetings (with video)—With everyone’s camera up and a shared view of your agenda, presentation, etc., your team can not only see each other—and put faces to names—but see the presenter’s desktop and get a clear picture of the information being addressed.
Give them the right technology—Part of being a good manager is ensuring that your team members have everything they need to work efficiently. And when your workforce works remotely, that means supporting your staff with the right technology. When researching your options, look for software that makes sharing files safe, secure and simple; works on a range of devices, including laptops and desktops, tablets and mobile phones; and gives your workers the power to work on the same documents simultaneously. This way, everyone will have access to the same tools, you can mitigate compatibility issues, and your collaborative efforts can flourish.
Give them a reason—Remote workers can feel disconnected from an organization’s goals and may not have a clear understanding of where their work fits into its mission. If you share the company’s vision and goals with your remote workforce and address how their work contributes to the success of the organization, your team will feel less detached from the company. This, in turn, inspires remote teams to work toward a common goal and be productive members of the organization.
Be inclusive and provide praise—When it comes to training, praise for a job well done, and parties, offsite employees are often overlooked or simply forgotten about—which does nothing to encourage loyalty or foster relationships. As you manage your team of remote workers, try to ensure that they have the same opportunities for training as others and receive the same, prompt praise for a job well done that you would offer onsite workers. As for parties and team outings, if remote team members can’t make it to an event, consider giving them a small gift or a few extra hours off in a week. It’s a small gesture, but it can go a long way toward making them feel appreciated.
Encourage a work-life balance—For remote workers, it’s easy to get caught up in a project or want to make just a little more progress on something before calling it quits for the day. It’s also equally easy to get distracted by projects at home, spouses, kids, pets, etc. The key is to strike a balance between the two. When onboarding new remote workers, talk to them about setting a schedule that they can stick to and setting aside a space designated for work only. Then, at the end of the day, they can shut down their laptops and disconnect from work. This will help them mentally unwind and enjoy their downtime, and start work with a clear head and a fresh perspective the next day.
Finally, as with most things in life, you must lead by example. By taking a proactive, transparent approach to work, being available to your teams and communicating clearly and often with staff in a wide variety of ways, they’ll see that you can not only be relied on, but trusted. They’ll see firsthand how you want the team to function and will follow your footsteps—helping you create a supportive virtual environment that’s conducive to mobile productivity and exemplary work.
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