Help Desk Outsourcing is generally defined as the practice of contracting a third-party service provider to manage and execute the help desk functions of an organization. Typically, this model focuses on or extends to the management and operation of IT help desk services.
According to market research recently conducted by IMARC, the global help desk outsourcing market size reached $10.4 B in 2025. By 2034 that number is expected to grow to $18.8 B, showing a clear trend of growth in popularity for help desk outsourcing. This trend is made more remarkable when noting that in 2024 alone, 65% of the worlds technology & business leaders already reported outsourcing their help desk support. Meaning that today, most businesses worldwide are either outsourcing help desk support or are actively in the market.
Table of Contents
Top 10 Help Desk Companies in 2026
Insights for Optimized Help Desk Outsourcing
Challenges of Outsourcing
Key Factors of Outsourcing Success
Help Desk Vendor Assessment for Mid to Large Businesses
Top Help Desk Outsourcing Companies to Consider
Help Desk Onboarding: What to Expect
Final Thoughts and Additional Resources
Top 10 Help Desk Companies in 2026
| Company | Year Founded | Locations | Hourly Rates |
|---|---|---|---|
| Managed Solution | 2002 | The US | $150 – $199/hr |
| ScienceSoft | 1989 | The US, Mexico, the KSA, the UAE, Poland, Latvia, Lithuania, Finland | $50 – $99/hr |
| Pomeroy | 1982 | The US, the UK, Canada, India | $200 – $300/hr |
| Buchanan Technologies | 1988 | The US, Canada, Bulgaria, India | Undisclosed |
| Ntiva | 2004 | The US | Undisclosed |
| Integris | 1997 | The US | $150 – $199/hr |
| DataPrise | 1995 | The US | Undisclosed |
| Global Help Desk Services | 2002 | The US | Undisclosed |
| CMS | 1967 | The US | Undisclosed |
| All Covered | 1997 | The US | $150 – $199/hr |
Insights for Optimized Help Desk Outsourcing
Top Challenges Businesses Reported
- Data visibility – Inadequate tracking & reporting 55%
- Structural Complications – Poor management of organizational change 53%
- Misalignment – Weak integration of vendor services with operating models 47%
- Transitional Issues – Poor vendor performance during transitions of services 46%
- Cost Concerns – Financial management inadequacies 40%
- Delivery Measurement – Poor vendor performance management 38%
- Contracting Confusion – Poor contract and contract change management 38%
- Low Rapport – Poor vendor relationship management 36%
Key Factors of Outsourcing Success
- Creating a comprehensive, clearly defined outsourcing strategy
- Ensuring data visibility for evaluation of vendor impact
- Planning/executing organizational change communications & management
- Outlining targeted value metrics and comprehensive business case
- Understanding & budgeting for potential additional charges or time
- Designing processes to optimize vendor management & governance
- Aligning defined needs & desired outcomes with third-party/vendor
Based on these findings it’s clear that successful outsourcing boils down to strategic planning, vendor transparency, and quality of collaboration. Building off this, IMARC’s research indicates the following as key considerations when vetting vendors:
⭐️ 24/7/365 IT support for larger and/or more complex infrastructures
⭐️ AI & Automation integration for enhanced efficiency of help desk operations
Vendor Assessment Criterium for Mid - Large US Businesses
With the above research and needs of US-based mid-market – large enterprises in mind, the top 10 vendors have been help desk outsourcing company list for 2026 has been adjusted & extended, based on the key ranking factors below:
- Expertise in major technologies such as Microsoft, Azure, Cisco, etc. (based on certifications and partnerships) and years of experience in Managed IT Services & tech support.
- Reviewed quality of services, client success and client-vendor collaboration (pulled from direct client reviews and trusted third-party platforms).
- Verified experience in serving mid-market – large enterprise client demographics as reported by Clutch.
- AI & Automation integration capabilities (sourced from clutch and vendor websites)..
- Recent recognitions & awards (sourced from clutch, awards lists and vendor websites).
- **Bonus: Fully US-based staffed help desk teams (according to vendor websites).
Top Help Desk Outsourcing Companies to Consider
1. Managed Solution | |
DetailsFounded: 2002 Employees: 100 – 200 HQ: San Diego Locations: United States Clients: VCC, Taylor Guitars, WD-40, RxSafe, Modigent Recognitions: CRN MSP 500 2026, 2025 Clutch Market Leader Matrix, CloudTango MSP Select 2025, 2025 MSP Today Product of the Year Award for AI + RPA Help Desk | Pricing(As reported on Clutch) Hourly Rates:$150 – $199 To get a better idea of pricing for your business, use the Managed IT Services Pricing Calculator. |
SummaryManaged Solution is a U.S.–based provider of IT support services with a over 21 years of experience in Managed Solution’s support model is fully onshore and available around the 24/7/365. Engineers average more than Managed Solution operates under multiple security and compliance frameworks, including SOC 2, HIPAA, CIS, CMMC, | |
2. ScienceSoft | |
DetailsEmployees: 501–1,000 HQ: McKinney, Texas Locations: United States, Mexico, the KSA, the UAE, Poland, Latvia, Lithuania, Finland Clients: Brush Claims, BPC, ScribeAmerica, Qventive Healthcare, Delap, TruConnect, FläktGroup Recognitions: 2025 Channel Futures MSP 501 winner, America’s Most Reliable Companies 2025 by Newsweek and Statista, Global Outsourcing 100 by IAOP list in 2022–2025 | Pricing(As reported on Clutch) Hourly Rates:$150 – $199/hr |
SummaryScienceSoft is a Texas‑based IT services provider with more than 36 years in the industry and help desk experience dating back to 2007. The company offers outsourced Tier 1–3 help desk support to clients in sectors such as healthcare, insurance, retail, manufacturing, telecom, and software. It employs over 750 IT professionals and provides coverage across global time zones from GMT‑9 to GMT+13. Its help desk operations follow ITIL‑aligned practices developed over 17 years and include 24/7/365 monitoring, AI‑assisted support workflows, and proactive issue analysis. When necessary, the company’s engineering teams can implement code‑level fixes. ScienceSoft reports improvements for its clients in issue volume, support costs, user satisfaction, and resolution rates, with 62% of revenue coming from customers who stay for more than two years. The company holds ISO 9001 and ISO 27001 certifications and partners with vendors such as Microsoft, AWS, ServiceNow, Oracle, and Adobe. Client feedback often notes the firm’s responsiveness, technical skill, and adherence to service‑level commitments. | |
3. Pomeroy | |
DetailsFounded: 1982 Employees: 1,001–5,000 HQ: Hebron, Kentucky Locations: United States, UK, Canada, India | Pricing(As reported on Clutch) Hourly Rates:$200 – $300/hr |
SummaryPomeroy is a long-established technology services company that focuses on managing and supporting digital workplace environments. Its team is largely made up of technical support professionals who handle managed IT operations, on-site L2 and L3 support, cybersecurity, network services, and IT staffing. The company supports more than 60,000 locations across North America and Europe and maintains strong client loyalty, with about 70 percent of customers staying for more than ten years. Pomeroy partners with major providers such as Cisco, T-Mobile for Business, and ServiceNow. Clients typically rate the company highly, although some mention occasional challenges with remote communication. Each year, Pomeroy secures roughly 15,000 sites, manages 1.4 million endpoints, and resolves more than 2.6 million service requests. Its work spans retail, finance, healthcare, manufacturing, and the public sector. Everest Group recognized Pomeroy as a leading mid-market provider in the 2024 Digital Workplace Services PEAK Matrix. | |
4. All Covered | |
DetailsFounded: 1997 Employees: 1,001–5,000 HQ: Ramsey, New Jersey Locations: United States | Pricing(As reported on Clutch) Hourly Rates:$150 – $199/hr |
SummaryAll Covered provides 24/7/365 U.S.-based help desk support, nationwide onsite service, and proactive monitoring to reduce downtime and stabilize IT costs. With 35+ U.S. locations, the company serves 1,500+ SMBs across finance, healthcare, government, and more. A 4× CRN MSP Elite 150 leader and part of the 2024 Channel Futures MSP 501 / NextGen list, All Covered offers managed IT services, cybersecurity, cloud support, device lifecycle management, procurement, and app development. The company reports 48,000+ endpoints protected and 14,000+ infrastructures managed, backed by partnerships with Microsoft, Apple, Lenovo, and Cisco. | |
5. DataPrise | |
DetailsFounded: 1995 Employees: 501-1,000 HQ: Rockville, Maryland Locations: United States | Pricing(As reported on Clutch) Hourly Rates:Undisclosed |
SummaryDataprise is a long‑standing managed IT services provider known for its strong focus on cybersecurity, cloud solutions, and IT consulting. Recognized by CRN, The Washington Post, and others, Dataprise has earned awards such as MSP of the Year and has maintained a spot on the CRN Elite 150 MSP list for 12 consecutive years (as of 2025). The company is MSP Alliance certified and SSAE18 SOC 2 Type 2 compliant, reinforcing its commitment to secure, high‑quality service delivery. With a 4.7/5 rating on Clutch, clients frequently highlight the company’s technical expertise, fast response times, and strong project management, while noting that pricing can be on the higher side. | |
6. Ntiva | |
DetailsFounded: 2004 Employees: 501-1,000 HQ: McLean, Virginia Locations: United States Clients: Aetna, The National Safety Council, MxV Rail, Home State Bank | Pricing(As reported on Clutch) Hourly Rates:$150 – $199/hr |
SummaryNtiva provides managed IT services and 24/7 help desk support to organizations across sectors including government contracting, nonprofits, legal services, finance, and healthcare. With 60,000+ devices under management and 10,000+ tickets resolved monthly, Ntiva delivers both on‑site and remote support designed to keep businesses moving forward. Recognized on the Channel Futures MSP 501 list (2024), Ntiva offers managed IT services, strategic consulting, cloud solutions, cybersecurity, and specialized Microsoft and Apple support. The company also provides digital transformation services, including web and mobile app development and UI/UX design. With technology partners like Microsoft, Apple, Cisco, and Dell EMC, Ntiva supports device management, network monitoring, and application support at scale. Its security posture is reinforced by AICPA SOC 2 Type 2 certification. Holding a 5‑star rating on Clutch, clients highlight fair pricing, quick onboarding, responsiveness, and a personalized service approach. | |
7. Integris | |
DetailsFounded: 1997 Employees: 501-1,000 HQ: East Windsor, New Jersey Locations: United States Clients: Great American Bank, Junction National Bank, First-Lockhart National Bank, Hanft Fride Law Firm | Pricing(As reported on Clutch) Hourly Rates:$150 – $199/hr |
SummaryListed in the 2024 Channel Futures MSP 501, Integris specializes in managed security and vCISO services. Its standout offering is the “Responsible IT Architecture,” a proprietary, layered cybersecurity framework that integrates essentials like firewalls, endpoint protection, backups, and internet security filtering. Beyond help desk outsourcing, Integris provides cloud, network connectivity, and IT consulting services for clients in finance, law, manufacturing, healthcare, and the nonprofit sector. Its strong security posture is backed by AICPA SOC 2 Type 2, CISSP, and HIPAA Seal of Compliance credentials. With a 5.0 rating from 42 reviews, Integris ranks as the No. 1 MSP on the Clutch Matrix. While a few reviewers mention billing transparency concerns, most praise the company’s clear communication, solid project management, and deep technical expertise. | |
8. Buchanan Technologies | |
DetailsFounded: 1988 Employees: 501-1,000 HQ: Grapevine, Texas Locations: United States, Canada, Bulgaria, India Clients: Amazon, Bank of America, Atmos Energy, Citibank, SCA Health, Alcon | Pricing(As reported on Clutch) Hourly Rates:Undisclosed |
SummaryBuchanan Technologies is a long‑established IT outsourcing and managed services provider recognized on CRN’s Elite 150 MSP list from 2022–2024. With nearly 40 years in the industry, the company offers 24/7/365 help desk outsourcing along with Oracle database support, cloud services, application management, cybersecurity, field services, and related solutions. Buchanan is partnered with Oracle and Microsoft and holds certifications including HDI Team Certified Pinnacle of Excellence, AICPA SOC 2, and NIST standards. The company positions its help desk services as tailored to organizational needs, with offerings that include digital experience management (Buchanan XM), ITSM as a Service, business process outsourcing for common workflows, and supplemental after‑hours support. Among the vendors evaluated, Buchanan reports the highest average monthly ticket volume at roughly 103,000. The company highlights flexible pricing models and reports a 97% customer satisfaction rate. Reviewers note strengths in customer experience and scale, while also identifying areas for improvement such as processing speed, multilingual support, and adaptability to client processes. | |
9. Five Nines | |
DetailsFounded: 2001 Employees: 50-249 HQ: Lincoln, Nebraska Locations: United States | Pricing(As reported on Clutch) Hourly Rates:$150 – $199/hr |
SummaryFive Nines is an independently owned managed IT services provider with national capabilities and a regional focus in Nebraska and Missouri. The company emphasizes accountable, audit‑ready IT operations, structured processes, and proactive security, supported by credentials such as Cyber Verify (2021) and AICPA SOC. They serve more than 200 clients across healthcare, finance, non‑profit, and legal sectors. Client feedback highlights consistent responsiveness, reliable service delivery, and strong technical expertise. Several organizations note that Five Nines can anticipate needs and offer practical, sometimes unexpected, technical options that add value. Cost‑related feedback indicates competitive pricing and alignment with organizational budgets. Overall, external perspectives characterize Five Nines as a structured, technically capable provider with an emphasis on consistency, security, and value for cost. | |
10. Bridgehead IT | |
DetailsFounded: 1999 Employees: 50-249 HQ: San Antonio, Texas Locations: United States Recognitions: SonicWall West Partner of the Year for 2026, Forbes Technology Council | Pricing(As reported on Clutch) Hourly Rates:$150 – $199/hr |
SummaryBridgehead IT is a managed IT services provider known for consistent project delivery and a focus on practical, reliable support. The company reports a 96% response rate to cyber incidents within an hour and a 98% customer satisfaction score, indicating strong performance across day‑to‑day operations and incident handling. Its client base spans several sectors, including Legal, Non‑profit, Retail & E‑commerce, and Private Equity, giving the team experience with varying technical and regulatory requirements. Bridgehead IT maintains a number of industry partnerships and certifications such as: AWS Technology Partner, Microsoft Solutions Partner in Security and Modern Work, ISO/IEC 27001:2022, and specialized credentials like BICSI RCDD. The company’s approach involves working alongside internal staff to support security, resiliency, and long‑term technology planning. They also serve as a resource for identifying and evaluating technologies that align with the operational needs of small and medium‑sized organizations. | |
11. Global Help Desk Services | |
DetailsFounded: 2002 Employees: 501- 200 HQ: Rocky Hill, Connecticut Locations: United States | Pricing(As reported on Clutch) Hourly Rates:Undisclosed |
SummaryWith more than two decades of experience, Global Help Desk Services, Inc. (GHDSi) specializes in enterprise help desk support, offering both white‑label solutions and blended Level 1 and Level 2 services. Its operations follow ITIL, ITSM, and KCS best practices, reinforced by internally developed quality assurance measures such as selective hiring, ongoing agent monitoring, structured service quality evaluations, and previous‑day performance reviews. In addition to a team lead and service desk manager, GHDSi assigns a dedicated relationship advocate to serve as the client’s single point of contact for addressing service-related needs and concerns. The company highlights key performance achievements on its website, including an average response time of 28 seconds and a call abandonment rate of just 2.9%. | |
12. Datalink Networks Inc. | |
DetailsFounded: 1988 Employees: 10-49 HQ: Santa Clarita, California Locations: United States Recognitions: CRN MSP 500 2026, Channel Partners MSP 501 2025 | Pricing(As reported on Clutch) Hourly Rates:Undisclosed |
SummaryDatalink Networks is a managed service and IT solutions provider supporting organizations of varying sizes and industries across the United States. The company delivers services in several core areas, including managed IT support, cybersecurity, Microsoft-based solutions, communication and collaboration technologies, data center services, and networking. Datalink Networks emphasizes responsive operations, offering fast assessments, around-the-clock support, and same‑day quotes. Their technical capabilities include helping organizations improve IT efficiency, strengthen security postures, and reduce operational costs. The company maintains Microsoft specializations in Security, Azure Infrastructure, and Modern Work, and completed a SOC 2 audit for Security in 2025. Operationally, Datalink Networks manages more than 2,000 endpoints and maintains a high customer satisfaction rating. Their service model includes end‑to‑end help desk support backed by a trained Network Operations Center (NOC) staff and dedicated account teams. They work with clients across several sectors, including education, industrial, healthcare, and finance. | |
13. Infracore | |
DetailsFounded: 2003 Employees: 50 – 249 HQ: San Diego, California Locations: United States Recognitions: Clutch Top Cloud Security Company 2026, Clutch Top Cloud Server Migration Company 2026, Clutch Top Company Help Desk Service 2024 | Pricing(As reported on Clutch) Hourly Rates:$150 – $199 |
SummaryInfracore is a cybersecurity and IT support firm founded in 2003. The company works with SMB, mid‑market, and enterprise organizations across sectors such as business services, healthcare, energy and natural resources, and financial services. Their services cover IT infrastructure management, cybersecurity, systems administration, network design, compliance, desktop support, and strategic technology guidance. Infracore often operates as an extension of internal IT teams, with a service desk that handles about 500 tickets per month. They take a vendor‑agnostic approach to selecting tools and platforms and emphasize predictable IT budgeting and minimizing downtime through proactive maintenance and documented recovery practices. In the cloud and security space, their expertise includes cloud security architecture, identity and access management, governance and compliance, and Microsoft’s security and management ecosystem. The company holds Microsoft specializations in Microsoft Cloud, Security, Modern Work, Azure Infrastructure, Data & AI (Azure), and Digital & App Innovation (Azure). They do not function as a 24/7 SOC, penetration‑testing provider, or commodity MDR service. Project investments typically range from $200,000 to $999,999, and client feedback often highlights reliable delivery and clear communication. | |
14. Helixstorm | |
DetailsFounded: 2007 Employees: 50 – 249 HQ: Costa Mesa, California Locations: United States Clients: Human Marketing, Road Runner Sports, United Health Group Recognitions: Clutch Top MSP CA 2026 | Pricing(As reported on Clutch) Hourly Rates:$150 – $199 |
SummaryHelixstorm provides virtualization, cloud, and managed IT services for SMB, mid‑market, and enterprise organizations. They support day‑to‑day IT operations as well as longer‑term technology planning, with a focus on maintaining reliable, secure, and adaptable environments. Industries served include government, information technology, manufacturing, and healthcare. The company offers 24/7/365 help desk support from compliance‑trained technicians, along with continuous monitoring and alerts, risk and compliance management, CMMC‑related services, strategic IT planning, and SIEM‑based threat analysis. Their engineering team works with a range of technology partners, including VMware, Veeam, Aruba, SentinelOne, and Microsoft. Project engagements typically range from $45,000 to $1.2 million. Client feedback often notes responsiveness and solid value for the scope of work provided. | |
15. CMS |
|
DetailsFounded: 1967 Employees: 51 – 200 HQ: Columbus, Ohio Locations: United States Clients: Coca-Cola, Panasonic, Zillow, Kellogg’s |
Pricing(As reported on Clutch) Hourly Rates:Undisclosed |
SummaryCMS is a U.S.-based call center and live answering service that has operated since 1967. The company provides tier 1 help desk support, virtual receptionist services, and hotline coverage for clients in industries such as legal, HVAC, manufacturing, real estate, and healthcare. All agents are located and trained in the United States, and the help desk remains available 24/7/365. CMS supports more than 3,000 clients using a combination of live agents and automated tools and maintains a 99.99% uptime guarantee. Tier 1 agents manage basic technical issues, document support requests, collect required information, resolve common problems, and escalate cases that need higher-level attention. The company also offers call triage and technician dispatching for IT teams, along with continuous network monitoring and incident response so that alerts are handled promptly at all hours. CMS integrates its system with existing ticketing platforms, CRMs, and other business applications, allowing organizations to maintain their preferred workflows. Its operations are fully customizable to match client procedures and capacity needs. |
|
Onboarding & Ongoing Engagement with an Outsourced Help Desk: What to Expect
With over two decades of experience Managed Solution has formulated a proven onboarding & engagement process to launch IT help desk services for new clients and garner the best results:
Onboarding & Engagement Timeline
Weeks 1–8: Review & Systemize
- Activate the help desk and complete full training and support setup
- Conduct project kickoff and team introductions
- Perform a comprehensive network assessment
- Systemize processes and align the support framework
Month 3: Analyze
- Deliver refined and optimized support
- Review business goals and technology strategy
- Provide a structured improvement plan
- Conduct root cause analysis to address recurring issues
Month 6: Strategize
- Develop a long term technology and support strategy
- Assign a multidisciplinary technical team to drive improvements
- Implement targeted enhancements to the end user experience
Month 9: Accelerate
- Execute the long-term roadmap
- Transition to a fully integrated 360º care team
- Establish a proactive, mature IT environment
- Deliver a consistently high-quality, high touch customer experience
Final Thoughts and Additional Resources
Choosing the right outsourced help desk partner is a strategic investment in your organization’s productivity, employee experience, and long‑term operational efficiency. Organizations that partner with experienced, process‑driven providers position themselves to reduce downtime, improve service quality, and free internal teams to focus on what drives the business forward.
If you’re evaluating the top help desk outsourcing companies and want a deeper understanding of what exceptional support should look like, we invite you to explore our Help Desk Data Sheet. It outlines our service model, response times, technologies, and the measurable impact we deliver for clients.