AI-Powered Managed Services

Microsoft Copilot and Azure OpenAI
ANXAkqFPKE4HPH sqMn5vQ00N81w7NhdRLcZLUNXGhmL9MTx23aQBx9saiSLx5ZNV4 fpiYj6ev9pUgA9e67MKDx2Ff4S4WEzjcnOWw=s1600 w300 h300
5.0
Based on 50 reviews
powered by Google
ALV UjVASLZK dgTpH CtV2HAykXFMJ8eDqvqvYCBF3bbkLCpHqdgJQ=s56 c0x00000000 cc rp moSuzie Harris
21:53 03 Feb 25
Ray was SUPER friendly and helpful. I got a call within minutes of sending a request to our helpdesk! He cleared up my issue, taught me some helpful tricks to save space on my laptop, and made sure I was good to go before hanging up.
ACg8ocJP6iocJnFI76pbAx2CRiaaoPX8a CCWRbuIIMC 7 N1sSyUA=s56 c0x00000000 cc rp moalpha leahy
17:43 23 Jan 25
Managed Solution is the best! They are reliable, dependable, and highly efficient. Thomas always jumps in quick to resolve systems issues and never failed to respond on time. The help desk team takes up calls early morning which is a big plus! We don't have to wait for regular office hours opening of 8:00am. Their IT operations is the best!
ACg8ocK0fy3yugSkF3lvEc5H1jRJp2efKQmvD1sGc8kNf7Joqzw6Kw=s56 c0x00000000 cc rp moLill Gaimari
21:25 10 Jan 25
Damon Rocks!! As always!!
ALV UjW11G1HhdbeGKoqM BtPzFK1R1UvZfIXeD5 0Fbt6Xp GCc6z7 =s56 c0x00000000 cc rp moMichael Gatmaitan
17:22 26 Dec 24
ALV UjWubZqLVEpr6wVb5JeCnxgW61GOoZi5yEpyAbDa4Va6ViXqwcI=s56 c0x00000000 cc rp moyune hwang
03:23 13 Dec 24
Managed solution is very efficient and quick to resolve my problems.
ACg8ocKlihh9f WdkrAfYvimOXicphf8o2emnNWkezxFuseTpCWM7A=s56 c0x00000000 cc rp moMarcus Kennedy
14:50 14 Aug 24
ALV UjXI Z qhdy0JlJMkWUPsP5nHSQHZkXCUcKnaEESrHoMsHCcZ6ex=s56 c0x00000000 cc rp moEddie Cruz
16:34 29 Jul 24
Awesome, fabulous IT work.
ACg8ocI6XBJtFXZK wJHqIZ OBrT0sb9pE6Y0BVnpUdJShL986Z fg=s56 c0x00000000 cc rp moWesam Shanneb
18:49 01 Jul 24
Boston is a legend.
ACg8ocKCeuFpSrdhEyKs1kyGE4W0aKsaqzj lvxlMi8NSo0SsDYwSw=s56 c0x00000000 cc rp moGary Reiter
15:40 25 Apr 24
Awesome, Quick To Answer, Knew Exactly What He Was Doing, And Had Me Going In No Time. Thank You For Your Help Boston.
I want to lift this group up today. Our organization faces unique technical challenges, and we require some pretty crazy hybrid solutions. They continue to work hard for us and have delivered what we asked for. I've worked with several MSPs at different levels, and Managed Solution's staff at every level is Aces all the way!
ALV UjX1RKEGcx6YgB h8P5rRs74CrWaH9T2wLfDFCrk317HkeRPRtWb=s56 c0x00000000 cc rp moGodsWoman757
19:04 07 Nov 23
I had software that needed to be uninstalled and reinstalled from another vendor and Sean R. was quick to respond and resolve my issue. He was also very friendly, courteous, and professional.
ALV UjXDgl CxXOzhXbzOxd2zhXiJsUXj6C qp2mHSfTtnBpZdlhdECI=s56 c0x00000000 cc rp moTracye Logan
18:46 24 Aug 23
My issues were addressed and corrected. My representative was knowledgeable and provided excellent customer service.
yH5BAEAAAAALAAAAAABAAEAAAIBRAA7
Azure Open AI Illustrations 1

Azure OpenAI for Business Innovation

As businesses embrace Artificial Intelligence (AI) to drive efficiency, Azure OpenAI stands out as a powerful tool for automation, data insights, and intelligent decision-making. At Managed Solution, we help organizations integrate Azure OpenAI to enhance workflows, optimize IT operations, and improve business agility—all while ensuring AI enhances human expertise, not replaces it.

What is Azure OpenAI?

Azure OpenAI integrates advanced AI models like GPT-4, DALL-E, and Codex into the Microsoft Azure ecosystem, allowing businesses to leverage AI for automation, security, and operational efficiency. This enables companies to enhance productivity, streamline workflows, and scale AI-driven solutions with enterprise-grade security and compliance.

Azure Open AI Illustrations 2 1

Azure OpenAI Use Cases

Azure OpenAI transforms multiple industries by automating key processes:
IT & Customer Support

AI-powered ticketing and chatbots for faster resolutions.

Healthcare & Finance

AI-driven data processing, risk analysis, and automation.

Retail & Manufacturing

Predictive analytics, inventory management, and personalized recommendations.

Software Development
AI-assisted code generation and automation.

Leading companies like Uber, Microsoft, IBM and Amazon use OpenAI’s language models for chatbots, voice assistants and real-time decision-making in healthcare, finance and beyond. As AI adoption grows, businesses are integrating natural language processing to enhance efficiency and innovation. Azure OpenAI enables quick deployment through a pay-as-you-go model, ensuring scalability and cost efficiency.

Why Work with Managed Solution?

Expert AI Consulting

We help businesses define AI use cases and develop custom AI strategies.

Cost Optimization

 As a Microsoft Tier 1 CSP, we offer 10-20% cost savings on Azure AI services.

Seamless Integration

 We ensure your AI investments align with business objectives and drive measurable outcomes.

What is RPA in IT Help Desk?

Robotic Process Automation (RPA) in IT Help Desk revolutionizes service delivery by automating repetitive and time-consuming tasks. This powerful technology enhances service without replacing the human element, allowing your help desk team to focus on complex and value-added activities. Our RPA services for IT help desk are designed to elevate your operations and drive efficiency.

employees working in office for Managed Solutions best helpdesk services webpage
AI in IT help desk software blog featured image depicting technology service desk imagery

Supercharge Your Business with RPA

Enterprise automation solutions with AI and RPA can dramatically enhance your business operations. By improving user experience, increasing the number of resolved tickets, and reducing resolution times, RPA delivers tangible benefits. Here are some real-world examples:

  • Enhanced User Experience: Automated responses and updates ensure quick and consistent communication. 
  • Increased Ticket Resolution: RPA efficiently handles a large volume of tickets. 
  • Reduced Resolution Times: Automation accelerates ticket handling and resolution processes. 

Comprehensive Support Channels

RPA supports a variety of communication channels, including:

Email
Phone
Message/Chatbot

Powerful Use Cases

Discover how robotic process automation tools and services can streamline your IT Help Desk operations with these real-world examples of everyday use cases:

Artificial Intelligence and Robotic Process Automation (RPA)

  • Ticket entry via phone call, email or customer portal
  • Automation/AI built directly into ticket
  • Automated tasks such as password resets, connectivity issues, ticket escalation to appropriate tech
  • Chatbot for queries to reduce time to resolution

About 94% of the American workforce performs repetitive, time-consuming tasks, and it’s estimated that up to 50% of those tasks can be automated. RPA software can transform MSP automation.

Explore the Future of Work with Microsoft Copilot

Enhanced Productivity

Boost productivity with our AI and Automation implementation services for routine tasks, such as data entry, scheduling, and email management.

Improved Decision Making

By integrating AI-powered analytics and data processing, users receive actionable insights and recommendations

Cost Efficiency

By automating routine tasks and optimizing operations, businesses can achieve more with the same or even fewer resources.

Transforming How Teams Work

Microsoft 365 Copilot empowers every department to work smarter and faster. Whether streamlining HR tasks, enhancing IT operations, creating compelling marketing content, or improving customer service, Copilot provides tailored solutions to meet diverse business needs. With generative AI capabilities, it simplifies workflows, improves efficiency, and drives better outcomes across your organization.

Use cases for Microsoft Copilot

The Art of Prompting: Copilot Use Cases for Every Department

Microsoft Copilot empowers teams across HR, IT, Finance, Marketing, Sales, and Customer Service with actionable insights and streamlined workflows. Here’s how each department can leverage its potential:

Create a job description for an IT Help Desk technician.

Draft an onboarding checklist for a new hire in the healthcare industry.

Generate an employee engagement survey that assesses satisfaction with IT support, help desk responsiveness, remote work technology and overall digital workplace experience.

Analyze trends in this dataset.

Summarize an IT incident report.

Create a troubleshooting guide for forgetting and resetting passwords.

Generate a financial report for Q1.

Draft a 12-month cash flow projection.

Identify cost-saving strategies from expense data. 

Plan a social media calendar for [platform].

Generate blog ideas targeting remote workers in the heathcare and education industries.

Draft an email campaign for [event].

Write a follow-up email after a demo.

Summarize sales data to find top-performing regions.

Draft a personalized pitch for [client].

Write a follow-up email after a demo.

Draft a personalized pitch for [client].

Summarize sales data to find top-performing regions.

AI for everything you do

Work smarter, be more productive, boost creativity, and stay connected to the people and things in your life with Copilot for business—an AI companion that works everywhere you do and intelligently adapts to your advanced AI solutions need.

Communication and Collaboration Across Your Organization

As workers are faced with information-overload and increased stress, Microsoft Copilot Benefits businesses that are seeking streamline operations without significantly increasing operational costs. There is a critical need for an intelligent ai business solution that can integrate seamlessly with existing tools to assist employees by leveraging Microsoft Copilot for routine tasks, providing real-time insights, and enabling more efficient collaboration.

Managed Solution IT products page feature image

Copilot Integration

Microsoft Copilot integrates seamlessly with Word, Excel, PowerPoint, Outlook, and Teams-enhancing productivity by leveraging AI to assist with drafting, analyzing, summarizing and collaborating across these essential applications.

What are your Copilot Studio use cases for IT?

  • Update a user's details in Office 365 / Active Directory
  • Onboard a new user into Office 365 / Active Directory
  • Add or remove users from groups in Cloud (Azure)
  • Create new mail contacts
  • Find information about a staff 
  • Network account in Active Directory account in Cloud (Azure)
  • Add or remove licenses for a user
  • Reassign or transfer a user's license to a different account
  • Re-enable a disabled user account within the Cloud (Azure) environment
  • Perform actions on Office 365 portal users, like enabling or disabling and reset Password
  • Troubleshoot and fix issues with the local user Outlook profile
  • Blacklist an email or domain for a client
  • Recover a missing folder in Outlook
  • Set up mail forwarding from one user mailbox to another
  • Set up an out-of-office notification
  • Whitelist an email or domain for a client
  • Create a new Outlook profile and set it as the default
  • Grant mailbox permission in Microsoft Office 365
  • Grant or revoke access to someone else's mailbox
  • Change calendar permissions and share your Outlook calendar
  • Diagnose and resolve issues related to sending and receiving emails in Outlook
  • Add or remove access to a mail distribution list in Cloud (Azure)
  • Map a network drive for a user
  • Clean up server space for clients
  • Create a desktop shortcut
  • Manage sleep and power settings on a laptop
  • Change the default app for a specific file type
  • Delete web browser history for IE, Chrome, Edge, or Firefox
  • Scan my computer for viruses
  • Diagnose and resolve issues related to accessing certain websites
  • Reboot or refresh services on a machine for maintenance or problem-solving purposes
  • Troubleshoot Microsoft Teams issues for a user
  • Install Microsoft Teams
  • Troubleshoot network drive issues for a user
  • Install a printer shared from a server
  • Log out a user from a Citrix session
  • Diagnose and resolve problems related to Remote Desktop access for a user
  • Deploy SonicWall VPN for a user
  • Set up or reinstall OpenVPN
  • Troubleshoot Windows VPN configuration
  • Create a VPN in the Active Directory Domain or Microsoft Azure Cloud environment
  • Install and configure a client VPN
  • Configure Remote Desktop access for a user

Our Microsoft Copilot Solutions

Copilot Workshop

Bring your business decision-makers and technology groups together for a transformative Microsoft 365 Copilot Workshop, fostering collaboration and unlocking the full potential of Copilot's business.

Copilot Adoption

This three-week program is designed to seamlessly integrate Copilot into Microsoft 365, enhancing productivity, fostering innovation, and driving transformative business growth, ensuring effective Microsoft 365 Copilot Adoption throughout your organization.

Copilot Security Assessment

Our comprehensive security assessment package is designed to address challenges and ensure your organization is perfectly aligned to integrate and maximize the benefits of Microsoft Copilot for Security with your Microsoft 365 environment.

Copilot Studio Chatbot

Transform your business with intelligent conversations, Autonomous Agent Capabilities with Copilot Studio, and endless possibilities using a Microsoft Copilot and Azure OpenAI powered chatbot, fully integrated with Microsoft 365.

AI and Automation FAQs

We offer businesses solutions to streamline operations and boost efficiency by leveraging AI and automation technologies, such as AI-powered chatbots, robotic process automation (RPA), and AI consulting services.

For access and setup, you need to apply for access through the Azure portal. Once approved, you can start deploying models.

Costs depend on the model and usage. You can save money by committing to a reservation for provisioned throughput units (PTUs) for a month or a year.

Yes, it supports both VNETs and Private Endpoints.

Begin by identifying repetitive tasks that can be automated, such as password resets and notifications. Managed Solution can help you assess and prioritize these tasks.

Costs can vary widely based on the complexity of the processes being automated. Typical expenses include software licenses, infrastructure, and skilled labor.

Yes, Managed Solution ensures that your RPA implementations adhere to security standards and regulatory requirements.

You can start by contacting Managed Solution a certified Microsoft partner to discuss your needs and get access to Copilot.

The cost varies depending on the specific version and subscription plan. For example, Copilot for Microsoft 365 is available for $30 per user per month.

Managed Solution provides ongoing support, including setup, customization, and maintenance to ensure optimal performance.

Yes, Microsoft Copilot adheres to security standards and regulatory requirements, ensuring data privacy and protection.

Begin Your AI and Automation Implementation Journey Today

eGuide CTA Graphic 1

Additional Resources for AI and Automation Implementation

AI in IT help desk software blog featured image depicting technology service desk imagery

Exploring AI-Enhanced IT Help Desk Software: How Automation is Transforming Support

the future of technology image of globe lit up by technology use in futuristic setting

2024 Tech Recap: AI, Cybersecurity, and IT Breakthroughs

featured image for AI in Finance blog depicting two business professionals discussing data sheet

AI in Finance: Strengthening the CFO-CIO Partnership

Contact Us Today!

Chat with an expert about your business’s technology needs.