Explore the Future of Work with Microsoft Copilot

Microsoft Copilot and Azure OpenAI
5.0
Based on 47 reviews
powered by Google
Michael Gatmaitan
17:22 26 Dec 24
yune hwang
03:23 13 Dec 24
Managed solution is very efficient and quick to resolve my problems.
Marcus Kennedy
14:50 14 Aug 24
Eddie Cruz
16:34 29 Jul 24
Awesome, fabulous IT work.
Wesam Shanneb
18:49 01 Jul 24
Boston is a legend.
Gary Reiter
15:40 25 Apr 24
Awesome, Quick To Answer, Knew Exactly What He Was Doing, And Had Me Going In No Time. Thank You For Your Help Boston.
I want to lift this group up today. Our organization faces unique technical challenges, and we require some pretty crazy hybrid solutions. They continue to work hard for us and have delivered what we asked for. I've worked with several MSPs at different levels, and Managed Solution's staff at every level is Aces all the way!
GodsWoman757
19:04 07 Nov 23
I had software that needed to be uninstalled and reinstalled from another vendor and Sean R. was quick to respond and resolve my issue. He was also very friendly, courteous, and professional.
Tracye Logan
18:46 24 Aug 23
My issues were addressed and corrected. My representative was knowledgeable and provided excellent customer service.
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Why Copilot?

Enhanced Productivity

Boost productivity with our AI and Automation implementation services for routine tasks, such as data entry, scheduling, and email management.

Improved Decision Making

By integrating AI-powered analytics and data processing, users receive actionable insights and recommendations

Cost Efficiency

By automating routine tasks and optimizing operations, businesses can achieve more with the same or even fewer resources.

Artificial Intelligence and Robotic Process Automation (RPA)

  • Ticket entry via phone call, email or customer portal
  • Automation/AI built directly into ticket
  • Automated tasks such as password resets, connectivity issues, ticket escalation to appropriate tech
  • Chatbot for queries to reduce time to resolution

About 94% of the American workforce performs repetitive, time-consuming tasks, and it’s estimated that up to 50% of those tasks can be automated. RPA software can transform MSP automation.

Use cases for Microsoft Copilot

Transforming How Teams Work

Microsoft 365 Copilot empowers every department to work smarter and faster. Whether streamlining HR tasks, enhancing IT operations, creating compelling marketing content, or improving customer service, Copilot provides tailored solutions to meet diverse business needs. With generative AI capabilities, it simplifies workflows, improves efficiency, and drives better outcomes across your organization.

AI for everything you do

Work smarter, be more productive, boost creativity, and stay connected to the people and things in your life with Copilot for business—an AI companion that works everywhere you do and intelligently adapts to your advanced AI solutions need.

What are your Copilot Studio use cases for IT?

Manage Staff

  • Update a user's details in Office 365 / Active Directory
  • Onboard a new user into Office 365 / Active Directory
  • Add or remove users from groups in Cloud (Azure)
  • Create new mail contacts
  • Find information about a staff 
  • Network account in Active Directory account in Cloud (Azure)
  • Add or remove licenses for a user
  • Reassign or transfer a user's license to a different account
  • Re-enable a disabled user account within the Cloud (Azure) environment
  • Perform actions on Office 365 portal users, like enabling or disabling and reset Password

Calendar/Email

  • Troubleshoot and fix issues with the local user Outlook profile
  • Blacklist an email or domain for a client
  • Recover a missing folder in Outlook
  • Set up mail forwarding from one user mailbox to another
  • Set up an out-of-office notification
  • Whitelist an email or domain for a client
  • Create a new Outlook profile and set it as the default
  • Grant mailbox permission in Microsoft Office 365
  • Grant or revoke access to someone else's mailbox
  • Change calendar permissions and share your Outlook calendar
  • Diagnose and resolve issues related to sending and receiving emails in Outlook
  • Add or remove access to a mail distribution list in Cloud (Azure)

PC

  • Map a network drive for a user
  • Clean up server space for clients
  • Create a desktop shortcut
  • Manage sleep and power settings on a laptop
  • Change the default app for a specific file type
  • Delete web browser history for IE, Chrome, Edge, or Firefox
  • Scan my computer for viruses
  • Diagnose and resolve issues related to accessing certain websites
  • Reboot or refresh services on a machine for maintenance or problem-solving purposes
  • Troubleshoot Microsoft Teams issues for a user
  • Install Microsoft Teams
  • Troubleshoot network drive issues for a user
  • Install a printer shared from a server

Remote/VPN

  • Log out a user from a Citrix session
  • Diagnose and resolve problems related to Remote Desktop access for a user
  • Deploy SonicWall VPN for a user
  • Set up or reinstall OpenVPN
  • Troubleshoot Windows VPN configuration
  • Create a VPN in the Active Directory Domain or Microsoft Azure Cloud environment
  • Install and configure a client VPN
  • Configure Remote Desktop access for a user
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Communication and Collaboration Across Your Organization

As workers are faced with information-overload and increased stress, Microsoft Copilot Benefits businesses that are seeking streamline operations without significantly increasing operational costs. There is a critical need for an intelligent ai business solution that can integrate seamlessly with existing tools to assist employees by leveraging Microsoft Copilot for routine tasks, providing real-time insights, and enabling more efficient collaboration.

Copilot Integration

Microsoft Copilot integrates seamlessly with Word, Excel, PowerPoint, Outlook, and Teams-enhancing productivity by leveraging AI to assist with drafting, analyzing, summarizing and collaborating across these essential applications.

Our Microsoft Copilot Solutions

Copilot Workshop

Bring your business decision-makers and technology groups together for a transformative Microsoft 365 Copilot Workshop, fostering collaboration and unlocking the full potential of Copilot's business.

Copilot Adoption

This three-week program is designed to seamlessly integrate Copilot into Microsoft 365, enhancing productivity, fostering innovation, and driving transformative business growth, ensuring effective Microsoft 365 Copilot Adoption throughout your organization.

Copilot Security Assessment

Our comprehensive security assessment package is designed to address challenges and ensure your organization is perfectly aligned to integrate and maximize the benefits of Microsoft Copilot for Security with your Microsoft 365 environment.

Copilot Studio Chatbot

Transform your business with intelligent conversations, Autonomous Agent Capabilities with Copilot Studio, and endless possibilities using a Microsoft Copilot and Azure OpenAI powered chatbot, fully integrated with Microsoft 365.

Begin Your AI and Automation Implementation with Copilot Today

Additional Resources for AI and Automation Implementation

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Exploring AI-Enhanced IT Help Desk Software: How Automation is Transforming Support

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2024 Tech Recap: AI, Cybersecurity, and IT Breakthroughs

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AI in Finance: Strengthening the CFO-CIO Partnership

Contact Us Today!

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