What’s Included
For clients on the Silver RMM plan, Managed Solution will assign a Technical Lead to provide enhanced oversight and proactive support for your monitoring environment. The Technical Lead is available Monday through Friday, 8:00 AM to 5:00 PM, and serves as a secondary technical point of contact for your IT team, helping you get the most out of your Silver RMM service.
Your Technical Lead will:
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Assist with configuration and tuning of RMM alerts to better fit your environment, including creating custom monitoring rules and suppressing false-positive alerts
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Develop and implement third-party patch management policies through the RMM platform to keep critical software up to date
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Identify and filter non-critical alerts, advising on threshold adjustments to improve the relevance of your monitoring
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Periodically review and clean up RMM agent deployments, removing or updating agents on decommissioned devices
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Provide monthly summary reports highlighting significant alerts, recurring issues, and configuration recommendations
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Offer guidance on device lifecycle management, including flagging devices nearing end-of-life or falling below performance standards
This service includes up to four hours per month of Technical Lead support. Unused hours do not carry over, and any work beyond the included hours will be discussed and approved with you in advance. For comprehensive helpdesk or engineering support, please ask us about our Gold RMM plan.