Microsoft Managed Service: Security & Management Advanced

What’s Included

• Configuration and ongoing optimization of email security policies, including anti-phishing, anti-malware, anti-spam, and safe links/safe attachments controls within Microsoft Defender for Office 365 or equivalent platform.
• Continuous monitoring of email security alerts and incidents, including triage and prioritization of threats, investigation of suspicious activity, and delivery of remediation guidance to restore secure operations.
• Administration of email encryption and secure messaging workflows, including configuration of sensitivity labels, transport rules, and rights management policies to protect sensitive communications in transit and at rest.
• Setup, scheduling, and reporting for attack simulation training campaigns, including phishing simulations, payload management, and user performance tracking to support security awareness objectives.
• Ongoing review and recommendations to improve Client’s email and collaboration security posture, including policy gap analysis, threat trend reporting, and alignment with Microsoft Secure Score best practices.
• Configuration and ongoing administration of device enrollment policies within Microsoft Intune, including Autopilot profiles, enrollment restrictions, and automated onboarding workflows for corporate-owned and BYOD devices across Windows, iOS, Android, and macOS platforms.
• Administration and maintenance of device compliance policies, including definition of compliance requirements and configuration of compliance settings to enforce access controls based on device health status.
• Deployment and management of device configuration profiles, including security baselines, operating system restrictions, and platform-specific settings to enforce standardized, secure configurations across the managed device estate.
• Support for application deployment and management through Intune, including assignment of approved applications to user and device groups, app protection policy configuration, and troubleshooting of deployment failures.
• Ongoing monitoring of device compliance status across the managed fleet, including identification of non-compliant devices, investigation of compliance failures, and delivery of remediation guidance to Client or end users as appropriate.
• Troubleshooting of access issues arising from device compliance failures, including diagnosis of access failures, policy conflict resolution, and coordination with identity controls to restore authorized access.
• Administration of mobile application management (“MAM”) and information protection policies, including app protection configurations, data loss prevention controls, and troubleshooting of user access and content protection issues across managed and unmanaged devices.
• Configuration and ongoing management of sensitivity labels across Microsoft 365, including label taxonomy, scope assignments, and policy enforcement to classify and protect content in Exchange, SharePoint, and Teams.
• Setup and maintenance of rights management policies, including encryption and access restriction enforcement to ensure only authorized users can access sensitive information.
• Integration support for Microsoft Purview Information Protection across Microsoft 365 workloads, including troubleshooting of label application, content protection, and user access issues.
• Ongoing review and recommendations to improve Client’s data protection posture, including policy gap analysis and alignment with regulatory and organizational requirements.
• Configuration and ongoing management of security and compliance policies within Microsoft Purview and Microsoft Defender, including alert tuning, policy enforcement, and maintenance of compliance baselines.
• Continuous monitoring of security alerts and compliance signals, including investigation and response support for identity, data, and configuration risks across the Microsoft 365 environment.
• Configuration, management, and tuning of data loss prevention (“DLP”) policies to detect and prevent unauthorized sharing or exposure of sensitive information across Exchange, SharePoint, Teams, and endpoint devices.
• Audit log access and guidance to support Client’s internal investigations, compliance reviews, and regulatory inquiries, including interpretation of audit events and coordination of findings with relevant stakeholders.
• Visibility into Microsoft usage and adoption insights, including interpretation of key metrics and trends to identify adoption gaps and areas for improvement.
• Periodic reporting and operational review support, provided quarterly or upon request.