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Field Engineer (IT)

Overview:

Managed Solution is seeking experienced, in-the-field technicians to help our clients implement technology solutions that empower business success.

In this role, you’ll be an integral part of a kick-butt team that's passionate about technology and committed to an exceptional client experience . You'll act as a partner and technology evangelist, and your clients will look to you for assistance with desktop and infrastructure troubleshooting and preventative maintenance.

This is a highly visible role where you’ll be rewarded with personal, professional and technical development... all while contributing to the business success of your clients.

Grow your career with us!

Managed Solution has been recognized as one of San Diego’s 40 fastest growing companies, awarded as one of the 40 companies with owners under 40 years old and has been recognized as the 27th fastest growing IT Company in the US. Most recently, Managed Solution has been awarded Microsoft’s partner award for excellence in delivering products and services on behalf of Microsoft Corporation. We're a thriving team with all-star players - join us!

Perks & Benefits!

•Feel great with Medical, Vision and Dental Insurance - Managed Solution covers 65% of the cost!
•Earn $$$ - Competitive salary
•Save for the future - 401(k) retirement plan (employer match beginning at 6 months!)
•Relax with vacation and paid holidays
•Be inspired by energetic and friendly co-workers
•Stay current with a Company that is on the bleeding edge of technology
•Grow your skills with certification support: we'll help you prep, pay for your test, and often give you a bonus for passing!

Responsibilities:

•Providing on-site support for clients' LAN/WAN environments
•Acting as a customer-facing systems consultant, technical advisor and onsite resource
•Assessing and documenting client infrastructure
•Resolving technical issues for managed services clients
•Documenting activities in ticketing system
•Configuring and utilizing monitoring tools to ensure high uptime
•Being a technology advocate and helping to identify technical opportunities that will enhance your customer's experience

Qualifications:

•Excellent customer service skills with the ability to work and communicate with a variety of customers.
•An Associates or Bachelors degree in Computer Science, Computer Engineering, or related field plus 1-2 years experience in providing server/desktop support in a Microsoft environment. Equivalent combination of education and experience will also be considered.
•Demonstrated experience with Windows 2003/2008/2012 servers, Microsoft Exchange 2007/2010/2013, Windows XP/7/8 and Microsoft Office 2007/2010/2013. Experience in other Microsoft applications is a huge plus.
•To be adaptable and flexible and be able to adjust quickly to changing priorities and conditions
•Enthusiasm and a positive “can-do” attitude
•Analytical skills and the ability to solve complex problems
•High standards coupled with accountability and ownership for your work
•A strong work ethic with the willingness and drive to succeed
•To work well within a team and highly collaborative environment
•Excellent oral and written communication skills
•Organization and planning skills with the ability to manage priorities and commitments in a productive manner.

Company Core Values
•Provide exceptional service to everyone
•Respect the ones around you and respect yourself
•Always listen and be heard
•Chivalry, caring, and common sense should be without limit
•Constantly generate new strategies and creative approaches
•Expect the unexpected, be agile and respond
•Operational Transparency
•Say what you do, do what you say
•Build for today, plan for tomorrow

Check out all of our available positions here

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