U.S. BASED HELP DESK
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Our U.S. Help Desk is Located in Sunny Southern California
From its inception in 2002, Managed Solution has been committed to providing clients with quality on-site and remote support through our US-based Help Desk located in Southern California. We pride ourselves in proactively monitoring your infrastructure 24/7 in order to catch any problems before they cause a major outage. When a challenge does arise, our onsite Microsoft Gold Certified IT technicians are there to assist. Knowing you have unlimited support guarantees a positive outcome for a successful partnership.
Benefits of having a Help Desk Support Team:
- Faster Communication – we not only ensure your employees are able to communicate effectively, we recommend tools that make it easier to communicate and collaborate on tasks.
- Quality Service – while supporting our clients, our Help Desk team is committed to educating the end user to provide an overall positive experience and seamless support.
- Faster Resolution – everyone on our Help Desk team is a full-time employee who undergoes continued training to learn and understand the tools our clients use daily. This helps reduce daily technology speed bumps and ensures a quick response time.
Our Help Desk is committed to providing clients with a positive experience while assisting with issues including:
- Fixing system errors
- Virus removal
- Troubleshooting email access issues
- Resolving end-user technical issues regardless of location or device
When a problem does occur, the Help Desk resolves the issue within a guaranteed response time based on the urgency of the problem.
Service not available (All users and functions unavailable)
Response: Within 15 Min.
Significant Degradation of service (large number of users or business critical functions affected)
Response: Within 30 Min.
Limited degradation of service (limited number of users or functions affected, business process can continue).
Response: Within 1 Hour
Small service degradation (business process can continue, one user affected)
Response: Within 2-4 Hours.
Help Desk Support Services:
24/7 Device Monitoring with E-mail & Mobile Alerts
Antivirus Definition Updates
User Account Management
Application Update Support
24/7 Local, Unlimited Remote Help Desk Support
Unlimited On-Site Support As Needed
Scheduled On-Site visits for Proactive Maintenance
When having issues, it is nice to be able to have your call answered promptly and deal with people who are knowledgeable, professional, courteous and able to resolve the issue quickly – President & CEO Staffing Industry
Our Managed Service Portfolio (PDF) includes 24/7 Help Desk Services, Remote Monitoring and On-site Support.
Managed Solution is the premier provider of IT support services and technology recommendations. Founded in 2002, we enjoy a proud tradition of partnering with the IT staff of the many organizations we work with. We can even act as your IT team. For more information on our Help Desk support services, contact Managed Solution at 800-550-3795.
Schedule a Network Assessment with one of our infrastructure experts that will provide you a network inventory analysis, identify any and all network issues and potential issues, document the network and review traffic analysis, and correlate data collected to provide you extensive insight into your network and its performance.[/vc_toggle][vc_toggle title=”Systems Integration & Projects ” css_animation=”left-to-right” el_id=”1458756295171-ee8c2859-7ce8″]Challenges: With unique needs, ever rising competitiveness and technological advancements, companies need to adopt diversified applications built on different platforms offered by various vendors. Multiple IT systems, applications and business processes not only create complexities but also lead to lower efficiency and reduced productivity.
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Keep your employees productive on their favorite apps and devices—and your company data protected with enterprise mobility solutions.[/vc_toggle][vc_toggle title=”Backup Disaster & Recovery” css_animation=”left-to-right” el_id=”1458763119834-51eb8d55-b67a”]Managed Solution provides a Business Continuity/Backup & Disaster Recovery Service to protect your essential data from loss and can prevent costly downtime in the event of a catastrophic server failure. Our cost-effective method offers high availability, reliability, and manageability.[/vc_toggle][vc_toggle title=”Licensing” css_animation=”left-to-right” el_id=”1458763186921-c9fea0ba-b92c”]Save big with pay as you go, just your size Microsoft Licensing. Buying Microsoft Products through a trusted Cloud Solution Provider (CSP) gives you access to pricing up to 20% off what you’ll find in the Microsoft portal with unlimited access to the Enterprise Level Support and Premiere Deployment Services. Only provided by 1st Tier CSP’s.[/vc_toggle]