What’s Included
After the initial implementation described in the Onboarding section, Managed Solution shall provide managed Barracuda cloud-to-cloud backup services to continuously protect and monitor Client’s data within Microsoft 365 or other supported platforms. We will oversee of backup operations, including monitoring, user management, storage optimization, restore support, and policy adjustments to ensure data protection and business continuity.
Services include:
- Managed Solution will review backup status reports and alerts generated by the cloud-to-cloud backup system, proactively identifying failed or incomplete backup operations and taking steps to troubleshoot and resolve issues (e.g., re-running failed jobs or adjusting configuration settings) to ensure successful backup completion.
- Managed Solution will manage user accounts and data repositories within the backup platform as Client’s organization changes, including adding new user accounts to the backup schedule and handling departing employee accounts in accordance with Client’s data retention policy.
- Managed Solution will monitor cloud backup storage utilization and enforce agreed retention policies, ensuring backup data is pruned in accordance with defined retention periods and storage usage remains within subscription limits. If storage limits are being approached, We will notify Client and discuss available options, such as adjusting retention settings or procuring additional storage.
- Upon request by Client’s authorized personnel, Managed Solution will initiate and oversee restoration of emails, files, or other items from cloud backups to their original or an alternate location, verifying the success of restore operations and confirming that recovered data is accessible to Client.
Managed Solution will perform periodic reviews of the backup configuration and policies to incorporate new data sources or changes in Client’s environment (e.g., newly adopted cloud applications or SharePoint sites), adjusting backup schedules and settings as necessary to optimize performance and meet Client’s business continuity requirements.