What’s Included
Gold ConnectWise Remote Monitoring and Management agents are installed on supported servers to enable 24/7 server monitoring, intelligent alerting, issue detection, proactive maintenance, remediation, remote management, patch management, performance tracking, performance optimization, and priority support across supported devices, not to exceed the number specified in the Monthly Recurring Charges section of the Service Feess
RMM agents shall monitor the following system areas and alert conditions:
Disk Space
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Low disk space conditions
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S.M.A.R.T. errors
General (Up/Down/Reboot)
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Server/Device down conditions
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Linux down conditions
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SNMP device interface down
Hardware (Windows/Macs/Linux)
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Raid controller predictive fail
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Dell PERC firmware old/outdated
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Bad block discovery
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HP Smart Array issue
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Logical drive critical status
Patch Management
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Server patch issues
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Patch assessment failures
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System reboot notifications
Performance Metrics
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I/O operations at logical block
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Average CPU utilization
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Disk queue length
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Available/Used memory
RMM Agent Status
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Gateway agent communication failures
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Partially installed agent detection
Windows Failover Cluster
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Cluster network down
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Cluster shared volume down
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Shared volume I/O is paused
Related Services
- Gold Server Support