What’s Included
Gold ConnectWise Remote Monitoring and Management RMM agents will be installed on supported workstations to enable 24/7 workstation monitoring, intelligent alerting, issue detection, proactive maintenance, remediation, remote management, patch management, performance tracking, performance optimization, and priority support across supported devices, not to exceed the number specified in the Monthly Recurring Charges section of the Service Fees.
RMM agents monitor the following system areas and alert conditions:
Desktop Health
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System crashes
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Low disk space conditions
Desktop Operating System
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Error on disk file system
Disk Space
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Critically low disk space on OS/Non-OS drives
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S.M.A.R.T. disk alerts
General System Status (Up/Down/Reboot)
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Server/Device down conditions
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Site down conditions
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SNMP device interface down
Hardware Monitoring (Windows/Mac/Linux)
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RAID controller predictive failure
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Dell PERC firmware old/outdated
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Bad block discovery
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HP Smart Array issues
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Logical drive critical status
NOC Managed Desktops
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Standard desktop management and monitoring
Patch Management (Windows/Mac)
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Desktop patch issues
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Patch assessment failures
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System reboot notifications
Performance Metrics
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I/O operations at logical block
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Average CPU utilization
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Disk queue length
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Available/Used memory
RMM Agent Status
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Gateway agent communication failures
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Partially installed agent detection
Related Services
- Gold Workstation Support