What’s Included
After the initial implementation described in the Onboarding section, Managed Solution will provide managed backup and disaster recovery (“BDR”) services utilizing Veeam Backup & Replication software to protect Client’s critical systems and data. We will maintain continuous oversight of Client’s backup infrastructure, including solution optimization, proactive monitoring and management, and secure offsite backup replication to Azure Blob cloud storage.
Services include:
- Managed Solution will continuously monitor all scheduled backup jobs through a centralized backup management platform. In the event of a backup failure, job error, or process interruption, the system will generate alerts which our team will promptly review and address, including restarting failed jobs, resolving configuration issues, or escalating persistent errors to advanced support, to maintain successful backup operations.
- Managed Solution will monitor storage utilization of backup repositories (onsite and offsite/cloud, as applicable) to ensure adequate capacity for future backups. If utilization approaches critical thresholds, We will issue proactive alerts or recommendations to Client regarding the need to increase storage allocation or adjust retention settings to prevent capacity-related disruptions.
- Managed Solution will manage the replication of backups to an offsite location (e.g., encrypted cloud storage in Microsoft Azure or a secure data center) to ensure multiple isolated copies of critical data exist. All offsite backup data will be transmitted and stored in encrypted format, with appropriate security measures in place to protect the confidentiality and integrity of Client’s backup data.
- Managed Solution will perform routine maintenance on the backup infrastructure and software, including applying software updates, patches, and upgrades to backup servers and agents, updating firmware on backup storage devices as needed, and adjusting backup schedules or retention policies to optimize performance and meet Client’s data retention requirements.
- Managed Solution will conduct monthly health assessments (or at such other frequency as agreed) of the backup system and provide Client with reports summarizing backup operation status, including job success and failure rates, data volumes backed up, storage utilization levels, and any noteworthy incidents. Reports may also include recommendations for improvements where backup issues or performance anomalies are identified.