What’s Included
Managed Solution will deploy Webroot antivirus software licenses and agents on all workstations and servers in scope. We will monitor Webroot-generated alerts for detected infections and triage identified threats in accordance with the capabilities of the platform.
Upon detection of a virus, malware, or malicious code, Consultant shall:
- Notify Client of the detected security incident, including the affected device(s) and the nature of the threat as reported by the Webroot platform.
- Review available alerts, logs, and telemetry surfaced by Webroot to assess the presence and status of the detected threat. This review is limited to information provided by the antivirus solution and does not include forensic analysis, threat hunting, or determination of data exfiltration or lateral movement.
- Note: Remediation of detected threats, including removal of infected files, device isolation, neutralization of malicious processes, or application of security patches, is outside the scope of this service. We will communicate findings to Client and provide guidance on recommended next steps; however, remediation actions are the responsibility of Client unless separately engaged. Clients seeking proactive endpoint threat response and remediation should inquire about upgrading to Managed Solution’s Managed Security Services, which includes advanced endpoint protection through SentinelOne.