What’s Included
Managed Solution shall provide Microsoft End User/Productivity services to support and optimize Client’s Microsoft 365 collaboration and productivity environment. We will oversee collaboration services, employee experience platforms, and low-code automation and analytics operations, including monitoring, administration, troubleshooting, and governance to ensure a productive and well-managed technology environment.
Services include:
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Tenant-level configuration and administration of Microsoft 365 collaboration services, including best-practice alignment, license management, and processing of user adds, moves, and changes.
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Administration and support of Microsoft Teams, SharePoint Online sites, and channels, including configuration, permissions management, and basic governance enforcement such as naming standards and lifecycle policies.
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Monitoring and troubleshooting of Microsoft 365 collaboration services, including diagnosis of service disruptions, escalation to Microsoft Support where required, and restoration of normal operations.
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Usage guidance and end user enablement support to promote effective adoption of Microsoft 365 collaboration tools, including best-practice recommendations and day-to-day platform assistance.
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Configuration and feature enablement of Microsoft Viva services, including Microsoft Teams integration, to support Client’s employee engagement and internal communication objectives.
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Administration of content visibility and access settings within Viva, ensuring relevant communications reach appropriate audiences in alignment with Client’s organizational structure.
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Troubleshooting of user access and experience issues within Viva, including diagnosis of configuration or integration issues and coordination with identity and Teams administration as required.
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Ongoing adoption guidance and usage recommendations to help Client maximize the value of Microsoft Viva services over time.
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Environment governance and configuration support for Microsoft Power Platform, including administration of environments, data policies, and connector governance to ensure secure and compliant usage.
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Monitoring of Power Automate flows and Power BI reports, including troubleshooting of failed automations or data refresh issues and restoration of normal operations.
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Best-practice guidance for scalable and secure Power Platform usage, including recommendations for flow design, report architecture, and governance alignment as Client’s environment evolves.
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Visibility into Microsoft usage and adoption insights, including interpretation of key metrics and trends to identify adoption gaps and areas for improvement.
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Periodic reporting and operational review support, provided quarterly or upon request.