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Managed O365 Security: Proofpoint

What’s Included

After the transfer or initial implementation described in the Onboarding section, Managed Solution will provide managed Proofpoint email security services to continuously protect Client’s email environment. Subject to Client’s selected subscription, managed Proofpoint services may include oversight of email security operations such as monitoring, policy management, threat response, user administration, and incident investigation to ensure email protection and continuity.
Depending on the selected subscription, services will generally include:
  • Managed Solution will monitor Proofpoint’s dashboards, logs, and quarantine queues for indications of issues or threats, including spikes in blocked email attempts, phishing campaigns, and malware detections. Consultant will investigate significant security alerts or unusual patterns (e.g., high volumes of outbound spam from a compromised account or targeted phishing attempts) and take appropriate action to mitigate risks.
  • Managed Solution will regularly configure and adjust Proofpoint’s filtering and security policies, including managing anti-spam and anti-malware settings, tuning phishing detection rules and Targeted Attack Protection (TAP) features (e.g., URL defense and attachment sandboxing), updating sender domain and IP whitelists/blacklists per Client’s feedback, and configuring content filtering, encryption, and data loss prevention policies to meet Client’s requirements.
  • Managed Solution will assist Client’s administrators and users with day-to-day Proofpoint operations, including helping users access quarantine to release legitimate blocked emails, responding to inquiries regarding filtered emails, guiding users on self-service features, and troubleshooting email delivery delays or failures attributable to the email security system.
  • Managed Solution will manage Proofpoint’s administrative settings on Client’s behalf, including administrative accounts and roles, directory synchronization with Client’s directory (e.g., Microsoft 365 or Active Directory), and integration with Client’s email environment (e.g., MX records, mail routing rules, and connectors). We will coordinate with Proofpoint support to resolve technical issues requiring vendor intervention.