By: Amanda Hawthorne, Director of People and Culture at Managed Solution
So you’ve got an opening or resource need on your team? Exciting! Managed Solution’s Staffing Services can help! But knowing where to start with an outside recruiting firm can be tough, and you may have a lot of questions about the process…
There are plenty of choices for service providers: so how do you know which is going to deliver?
Sometimes the exact resource or budget requirements for your position may be a bit hazy, and you may still be sorting out how exactly a new hire will engage within your team. Who can help you define your needs and understand a market-realistic hiring budget?
Everyone is already stretched thin today, and no one has time to interview a series of candidates who completely miss the mark. Working with a trusted Staffing Service provider like Managed Solution can help you quickly connect with pre-vetted technical talent so you can make efficient staffing decisions and get back to work with the right team!
Managed Solution is an IT service provider – which means IT people are our business. For over 20 years, we’ve been meeting talented engineers and connecting them with our clients across Southern California (and beyond!) to fulfill ongoing support or even project-based needs. In the age of remote work and the “Great Resignation,” it’s more important than ever to hire highly skilled and vetted engineering talent – and even harder to find them!
After hearing from client after client about the challenges they’re having in finding and vetting top talent, we saw an opportunity here: open our Talent Community to our clients, giving them access to the amazing people we’re meeting daily. (And as a bonus, individuals in our Talent Community have already been vetted by our Microsoft-certified engineers!)
Plus, since hiring our Talent Advisor, Kat Grunzinger, we now have a talent concierge to meet with our clients and really dive into their needs, to help define an opportunity for efficient recruiting. Kat has years of experience in the recruiting space and has a true knack for building quick rapport with candidates, diving into what they know (and don’t), as well as understanding what opportunities are truly of interest to them. She leverages this same inquisitive nature to consult with clients to understand what Staffing Services are best-suited to their needs – and which candidates will really fit the bill!
You may be asking, what’s it like to work with Managed Solution’s Talent Advisor?
Here’s what you can expect:
First, Our Talent Advisor will want to interview you! We’ve found the best way to understand the true needs of an organization isn’t to rely on a job description (which may be out of date or miss key aspects of what a position truly requires), but to go straight to the source: you!
As a hiring manager, you’ll have insight into your needs, your team, and your organization – even if you haven’t scoped out a formal job description yet, or if you haven’t gotten the chance yet to update the one that’s been on file for years.
Our Talent Advisor can help you outline the specific function that’s needed. She’ll be aiming to understand the ins and outs of your open role, so she can connect you to the right resources. Key questions she’ll ask include:
Our Talent Advisor will ask these key questions so she understands exactly what this individual will be doing on a day-to-day basis and how their success will be defined. This will help her articulate the opportunity to potential candidates - and help us avoid wasting your time with candidates who would fall short of expectations. This understanding will allow her to scroll through her mental Rolodex of people in our Talent Community so she can quickly connect you with any pre-vetted candidates that might align with your goals.
Understanding your needs can also help us align our Staffing Service offering with your ‘ask’ to ensure we’re helping you meet your need in a cost-effective manner.
Managed Solution offers several different Staffing Services to meet your IT hiring needs:
When our Talent Advisor meets with you to discuss your team’s needs, she’ll help you determine which Staffing Service is right for you.
Once a Staffing Service Agreement is signed, she’ll begin sorting through our existing connections within our Talent Community and will reach out to appropriate passive candidates on your behalf.
When we find suitable candidates – aligned to your role in terms of experience, skills, location, culture, and career goals – we’ll pre-vet them with our Microsoft-certified engineers and then present you with their talent profiles (a fancy term for their resumes, catered to your position). Ideally, they’ll all look good on paper, and then it’s time for you and your teams to interview!
Our Talent Advisor will work with you to define your own vetting process for the opening – who will be involved in the interviews; when/how interviews will be conducted; etc. Then, she’ll coordinate scheduling and share pertinent information to the candidate so they can be on-time and ready to discuss your opportunity, whether that’s in person at your office, or via Microsoft Teams video interview. (We can even send out a Microsoft Teams meeting bridge for you and the candidate to connect on!)
During the interview, you’ll get a sense of your own as to whether the candidate meets the eligibility and suitability requirements of your role. Our Talent Advisor will check in after your interviews to hear about what went well, what concerns still linger, and what next steps look like. Our Talent Advisor will also get feedback from the candidate to ensure a strong mutual fit before moving ahead in the process. This two-way flow of information and feedback is one essential for effective recruiting services – and helps ensure that by the time an offer is issued, you’re confident it will be accepted.
Having a strong rapport with your Talent Advisor can help you move through the hiring process faster, more effectively, and with the outcomes you’re looking for. Sometimes hiring managers hesitate to share negative feedback about a candidate’s skills or experience (because who likes giving bad news?), but we encourage open communication during this process. Understanding exactly what is or isn’t working helps us ensure a better outcome on the next candidate. And if things are going well, timely communication is even more important: you’re more likely to get an enthusiastic “yes!” in response to an offer when the candidate feels the process has moved along at a natural clip, and they’ve received timely, positive feedback. Plus, a strong rapport with your Talent Advisor also allows her to share honest feedback from candidates about your position, interview process, and the candidate experience.
Want the inside scoop about working with our Staffing Services professionals? We sat down recently with Kat Grunzinger, Managed Solution’s Talent Advisor, to talk about her professional background in recruiting and her hopes for Managed Solution’s Staffing Services.
Here’s what Kat Grunzinger, Managed Solution’s Talent Advisor, wants you to know!
A: “I want hiring managers to know that I’ve been in their seat! I know how challenging it can be to find, vet, and hire the right people for the right positions. That level of empathy drives me to move quickly across the process – jumping onto an intake call, running through recent conversations to see if there are any immediately ‘right’ candidates, proactively sourcing talent across multiple platforms, and being timely in scheduling and feedback. I will earn the hiring manager's trust by active listening to quickly understand an opening; by being flexible and available for their calls; by following through on any action items outlined; and by reassuring them that I’m here for them! I feel most successful when I know we’ve done the right thing for the client.”
A: “I love getting to meet talented individuals and hearing their stories and learning what they want out of their careers – and then getting to help make that happen! It’s a privilege to assist in their journeys, and I take seriously that we are talking about a person’s livelihood. The same care I take in building relationships of trust with hiring managers, I apply to our Talent Community. My goal is to facilitate transparent, two-way communication. I’m not afraid to tell a candidate when a job isn’t going to help them meet their goals because it frees them up to find the opportunities that are right.”
A: “Honest and open communication matters. Not only is this aligned with Managed Solution’s values and Code of Conduct, it’s truly critical for recruiting and other Staffing Services. A hiring manager needs to be honest and realistic about budgets, the true needs of their team, – and sometimes as an outside entity, I’m able to help them see another side of the coin. Whether that’s advising the client about the right pay scale for a position with a specific region or helping them see that their job description is unrealistic (or describes three different jobs), I really appreciate when hiring managers value this two-way feedback. I think it brings us more credibility as recruiters and ultimately helps clients fill their needs.
I think it’s also important for a hiring manager to understand that my role as a recruiter is to help sell the value of an organization or position to candidates. The time we invest up front in an intake call positions me to effectively communicate with potential candidates about the roles, and to proactively answer the questions they have. We’ll both spend more time talking to the right people if a hiring manager spends the time with me up front to help me learn how their team functions, what types of soft skills help someone thrive, and what perks/benefits exist within their organizations. I’ll definitely do the right homework on my side to read the job description, the company website, and more before that meeting, but there’s nothing like learning straight from the hiring manager how the team is doing and what it needs.”
A: “My hope is that we can continue building trust with our clients, as we succeed in connecting them with qualified talent. I know I’ve done my job when a client comes back for help with another opening or refers us to their colleague for assistance on a role. Continuing to help good people find fulfilling work with amazing organizations – that’s what it’s all about!”
Ready to hand over the heavy lifting to us? Email us about our Staffing Services today!
By Spencer Duke
The cloud isn’t necessarily new anymore, but businesses are still determining whether or not it’s the right move for them, and for good reason.
First, let’s look at the three cloud options available:
Today, we’ll be talking about the public cloud, specifically Microsoft Azure. In this article, you’ll learn:
It’s critical that you first determine your reason for moving to the cloud. It can’t be because it’s what everyone is talking about or doing. Cloud has become a buzzword, and we are here to remove the buzz-wordiness and really dive into “why cloud?”
First start with honing on what you’re trying to accomplish by migrating to Azure? What is the business initiative that Azure will solve?
Questions can include:
The challenge is simple: if we take our existing infrastructure that we have on premise, including servers and storage, and we just take exactly that and we put it in Azure, we’re not really taking advantage of what Azure can do.
That said, let’s look at 4 main drivers: scalability, cost-reduction, security, and manageability.
Here’s a good use case.
Businesses are hungrier than ever for analytics and automation. A lot of companies are fully or at least partially remote, so you can’t simply walk down the hall to the Director of Sales and get the latest sales pipeline information. You can’t walk down the hall to HR and ask where we’re at in the hiring process. The list goes on.
That’s why reporting and data are so important today. If you're trying to combine data from different departments; for example your CRM and your accounting software, you can integrate these into a cloud-hosted business intelligence platform like PowerBI to help you gather data all in one place and make data-backed business decisions.
Azure is a feature rich platform. Make sure if you’re going to move there, you have a use case like the on above, so you can take advantage of the features available.
There’s a common understanding that if you move to the cloud, it’s going to be less expensive.
Many businesses want to move to the cloud to reduce spend.
There’s a common understanding that if you move to the cloud, it’s going to be less expensive.
That’s not always the case. Let’s dive deeper.
If you move your existing infrastructure exactly as is, it may not be cheaper. There needs to be thoughtful analysis, planning and optimization of resources to take advantage of the consumption-based cloud model.
Things you need to consider when looking at cost include:
If you have resources that are used periodically, we can leverage automation within Azure. With those resources not being powered up all the time, and aren’t available, then we don’t need them incurring costs.
On the flip side, if we have resources that we know are 24/7, we can take advantage of reserved instance pricing.
All that said, it’s important to look at your data and applications, what’s running when, how much compute it needs, etc to see if financially the cloud is a viable option for you.
In a short answer, yes.
In a longer answer, it depends.
In terms of physical security, there’s absolutely an inherent benefit. Put simply, you're never going to build your own hosted infrastructure to the scale that public datacenters have. The physical security includes gates, guard, cameras, and more.
In terms of technical security, this becomes something proactive we need to implement, manage, and continually optimize. Some tools for security optimization include Windows Virtual Desktop and securing that with MFA.
In conclusion, just sticking your data in Azure doesn’t make you secure, but it does open doors that you wouldn’t otherwise have had access to, and therefore you can drastically improve your security posture if you utilize these features.
In terms of physical security, there’s absolutely an inherent benefit. Put simply, you're never going to build your own hosted infrastructure to the scale that public datacenters have.
Another common conversation that we typically come across with smaller teams (and sometimes larger) is around manageability.
Clients will come to us wanting to move to Azure to minimize manageability. On-premises, you’re managing all the physical components including your own infrastructure, server(s), hardware (including the refresh cycles), the contracts, warranties, troubleshooting random issues, failed disks, the list goes on and on.
All that goes away when you move to the cloud. However, there is a learning curve in the beginning. It’s still a new system you must figure out.
Short-term you may have to spend some time with it, but long-term, you end up with a single pane of glass and better tools to see exactly what’s going on in terms of data and analytics inside your infrastructure. This type of reporting includes what your infrastructure is doing, what it's costing to run specific resources. There’s also added feature benefits like the ability to fail over and manage, disaster recovery scenarios.
The manageability of the platform is great, but let’s level the expectations. If your primary goal is to alleviate management from internal IT staff and free them up to do other things, just expect that learning curve, especially in the beginning,
Who Should Be Involved in Your Decision to Migrate to Azure?Who exactly should be a part of your discovery phase conversations?
Technology no longer sits just in the IT department, so while we often don’t want too many cooks in the kitchen, it’s important to involve key stakeholders from different departments and at the very least should include the CEO, CFO, and CTO/CIO (or whoever is your IT lead).
During the discovery phase, you’ll want to focus on two main things: the business use case(s) specific to your organization as well as the actual assessment itself. In other words, what is the data telling you?
The business use case is more important than running the tool. It's still very important to run the technical tool and get our cost analytics and data. But remember, Azure is a tool, and it wouldn't make any sense for me to implement a tool that isn't solving a problem for the business.
During the discovery phase, you’ll want to focus on two main things: the business use case(s) specific to your organization as well as the actual assessment itself. In other words, what is the data telling you?
Ideally once we've talked about the business use cases, then then we need to look at our current environment. There are 3 main components to look at both technically and non-technically, and are all of equal importance.
Traditionally, if we're hosting our own infrastructure, our network infrastructure was largely housed in that office, which works well for the traditional client server applications. When we're looking at migrating that infrastructure to Azure, we want to know how our applications and services are going to be affected by that. This is because what we're doing is we're separating the client from the infrastructure that they're interacting with, and that can cause performance issues. Essentially, it could negatively impact the users’ productivity. and we want to really avoid that at all costs and figure out how we can overcome it.
When you go to move these things, you immediately create latency between wherever it was to where it's going in Azure. What we need to find out to know if Azure migration makes sense is looking at individual server roles, services and applications and seeing what latency and network requirements they have and how those can met by Azure. If not everything is compatible, a hybrid solution could work. Hybrid scenario - initial investment on IT infrastructure & connectivity, servers, etc. Biz requirements change you need more storage, remote users. Instead of another large capex, you could solve storage or compute, by putting that workload in Azure
We really want to figure out how our applications and services are going to be affected by that change, which brings us to our next point…
The end user experience ties into latency because if latency is poor, that affects the end user. We need to figure out how will that negatively impact the department or company - whoever is using these resources? Are we creating a net new server and this is an upgrade or move to a different version or are we moving it as is? In relationship to end user impact and latency, does anything change in regard to accessing information? How are processes affected? What changes in usability are there? Do they need to log in to VPN, use remote app, etc? It’s important to note that adoption rate will be large factor in success/failure
The ideal goal is that the end user experience gets better, but oftentimes it's, it's kind of an afterthought and documentation was poor, or training or communication was poor. We want to make sure those things are at the forefront of our decisions to make sure that users can still connect and aren’t disrupted and have what they need to be successful.
Once we've overcome the technical components and understand how our end user experience will be affected, we need to look at costs. We can do this by running cost analytics inside Azure Migrate. During this assessment, we want to look at this new infrastructure we're going to implement and its features and see how we are going to benefit. If the pros outweigh the cons, then the costs might be worth it to migrate. You can also look at Virtual Machine sizing, storage sizing and rightsizing your environment based on your budget.
Next Steps for Migrating to AzureAt the end of the discovery and assessment, you can better understand your business goals as they relate to the cloud, technical limitations and requirements, and changes that need to happen.
What the assessment will tell us if we're seeing if the recommendations align with our performance requirements and budget. Once we have all that information and we have a path forward that gives us a solid foundation to the build a scope of work and a project plan
It’s critical to look at your potential cloud migration from both a business and technical perspective because those lines are becoming more blurred as time goes on. It’s imperative to make sure that your goals align with the technology you’re using.
Pretty much everyone who's been around a computer knows about Microsoft. That said, not that many people know about some of the best Microsoft products and tools in use today. To that end, we've compiled a short list of such products, particularly useful for businesses of varying sizes.
Microsoft Azure is a cloud computing service used for building, testing, deploying, and managing various applications and services through data centers managed by Microsoft. The tool provides infrastructure as a service (IaaS), software as a service (SaaS), and platform as a service (PaaS). It also supports many programming languages, tools, and frameworks, including most Microsoft as well as third-party software.
Microsoft SharePoint Online is a cloud-based service that allows users to create, design, and manage workspaces, contents, and sites. It also enables users to share digital documents securely among team members within or outside of the organization and across multiple devices.
You can use SharePoint to build customized web-based applications to solve various business issues. It also offers many out-of-the-box features to create websites, content management, and community building. With SharePoint Online, you will be able to create custom apps, deploy them into App Catalog, and can integrate almost any cloud-based application.
Microsoft PowerApps is an enterprise service that allows companies to develop so-called "no-code apps." The tool is available for different operating systems, including Windows, iOS, and Android. It offers built-in connections, allowing it to integrate your apps with other cloud and on-premises services. This can include things such as Azure, Salesforce, SharePoint, OneDrive, SQL Service, Dynamic CRM, etc.
Microsoft Teams is an all-encompassing digital hub aimed at teamwork and collaboration. It's able to bring people, conversations, and applications together into one place for seamless communication and file sharing. Microsoft Teams is integrated with other Office 365 services, allowing it to utilize tools like Word, Excel, Delve, PowerBI, PowerApps, SharePoint, and more.
It's also easy to add a tab for each of these services in your channel within Teams, making it a smooth user experience overall. Also, you can add third-party tools and services such as Facebook, GitHub, Yammer, or RSS feeds, depending on your needs or your day-to-day work. Microsoft Teams also allows for video calls, meetings, and voice, working across multiple platforms such as Mac, Android, iOS, and, of course, Windows.
Power BI is a cloud-based analytics service. It allows companies to see their most critical business data in a single view. The platform will also be able to create interactive reports that monitor the wellbeing of the organization. You can transform hard data into more compelling and stunning visuals to share with colleagues.
It allows users to collaborate and share customized dashboards and interactive reports, while also scaling across the organization using built-in governance and security. Users can also access Power BI on multiple devices such as their web browsers, tablets, smartphones, PCs, or laptops.
Hybrid cloud approaches have seen a steady rise in popularity among organizations. A hybrid cloud approach refers to incorporating the benefits of company-owned private clouds, public cloud services, and the more traditional dedicated hosting services. Each of these has its pros and cons, and companies are starting to take advantage of what each has to offer while also minimizing the potential risks that come attached.
It was the concern over the security of public clouds that have led many to turn to hybrid models, in the first place. For instance, businesses will make use of the privacy and security that private clouds have to offer, while still benefiting from the flexibility and easy scalability of public clouds. Below are some of the main reasons why organizations are steadily moving towards hybrid cloud methods.
One of the most immediate benefits of such a hybrid system is that it allows companies to manage their applications and databases more effectively. On the one hand, they can host their important data on private clouds and/or dedicated servers, where they will have absolute control. On the other hand, they will use the available public cloud space for faster and easier scalability. They'll be able to test out new applications on the public cloud, determining their feasibility, among other such benefits.
So, as you steadily reach your limit, you can easily and seamlessly migrate entire services and applications to the public cloud. If you do need to scale down, you'll be able to take the same action in reverse. This enhanced flexibility and the ability to mix these functionalities based on your own needs is what draws so many companies to hybrid clouds.
When you are using a third-party, public cloud system to store all of your sensitive data, you are leaving yourself exposed to all sorts of possible risks. You will need to take into account all security problems, compliance issues, and performance requirements, which indicates that private clouds are also a good alternative. When using a hybrid cloud, you can choose which services will be on the public cloud and which will remain on the private one. In addition, when you're also using a public cloud, you're not overcrowding your private and secure space.
An organization that uses a hybrid cloud approach will almost always experience lower costs than a company that is exclusive with either one or the other. Hybrid clouds allow you to pay-as-you-need, meaning that you will have complete control over your IT expenses. You'll still have your backups in the cloud, which further reduce the costs. And with public cloud services, such as Azure or AWS, you can accurately determine your exact requirements without having to overpay for something you won't use.
With the ability to test and develop new applications on the public cloud, you can focus more of your efforts of this process without having to worry about ever exceeding your limits. This will reduce your potential costs of failure and give you access to an immense potential for scalability. In such an environment, the probabilities of innovation are greatly enhanced without having to sacrifice privacy or security in doing so. You'll not have to rearrange your infrastructure to test out a new service when using a hybrid cloud.
San Diego, CA, August 16, 2018, – Microsoft has authorized Managed Solution to resell Microsoft Office 365 Government Community Cloud to US government organizations. Furthermore, Managed Solution has been priorly authorized to resale Government Azure Cloud, which enables it to fully serve US Federal, state, and local government agencies in their governmental capacities by providing full service cloud offerings.
Office 365 Government Community Cloud is designed for the unique needs of US government organizations. This solution provides all the features and capabilities of Office 365 services in a segmented cloud environment that helps organizations meet US compliance and security standards.
Azure Government delivers a dedicated US based cloud enabling government agencies and their partners to transform mission-critical workloads to the cloud. Azure Government services handle data that is subject to certain government regulations and requirements. In order to ensure the highest level of security and compliance, Azure Government uses physically isolated data centers and networks, located in the US only.
Jennell Mott, VP of Cloud & Vendor Operations, Managed Solution: “ Being authorized as a re-seller for Microsoft Office 365 Government Community Cloud and Azure Government means that we are able to provide full service cloud solutions and offerings for our Government customers with the backing of Microsoft’s full compliance regulations.”
About Managed Solution
As a relationship-driven organization, Managed Solution collaborates with you to customize the perfect mix of software, hardware, and IT services. We deliver a flexible technology solution that evolves and adapts to meet your needs and exceed your expectations at every stage of your business cycle.
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