Effective date: October 1, 2026
These Command Center Terms of Use (“Terms”) are a binding agreement between you and Managed Solution, LLC (“Managed Solution,” “we,” “us,” or “our”). By accessing or using the Services (defined below), you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services.
If you use the Services on behalf of a company or other organization, you represent that you are authorized to accept these Terms for that organization, and “you” includes that organization.
Use of our public website is governed by the separate Website Terms of Use.
These Terms govern use of the Command Center interface. They do not replace any Client Agreement. The Client Agreement governs the managed, professional, licensing, and support services we deliver, including service levels, fees, data handling, confidentiality, and liability.
If these Terms conflict with a Client Agreement, the Client Agreement controls for that Client and its Authorized Users. Nothing in these Terms expands our service obligations, service levels, or response times beyond what a Client Agreement states. Submitting a request through Command Center does not create a new service obligation unless the Client Agreement covers it.
Command Center is provided at no additional charge to Clients with an active managed services agreement or an active Microsoft Cloud Solution Provider (CSP) licensing relationship with Managed Solution. No-cost access ends when that relationship ends. We may decline, limit, or end access for organizations that are not Clients, and we will give advance notice before introducing any fee.
Command Center is intended for business use by individuals at least 18 years old. It authenticates through your organization’s Microsoft Entra ID account. Your organization’s administrator controls whether Command Center is installed, which users may access it, and which permissions it is granted. You are responsible for keeping your credentials secure and for activity under your account. Tell us promptly at helpdesk@managedsolution.com if you believe your account or Command Center has been used without authorization.
Your organization is responsible for its Authorized Users’ compliance with these Terms and for removing access when a user leaves or changes roles.
Command Center lets Authorized Users submit support tickets, receive status updates, chat with Managed Solution support agents and AI agents, view reports, use AI-assisted features, and reach frequently used portals from one place.
To do this, Command Center identifies the signed-in user and their organization so it can:
Command Center does not read or store your organization’s Microsoft 365 data beyond the signed-in user’s basic profile.
Microsoft Entra app. Command Center is registered as a multi-tenant Microsoft Entra application named “Managed Solution Command Center” (app ID caa4ae6e-bfc8-4f82-96f9-06ad5665b350). It uses only these delegated Microsoft Graph permissions to sign users in:
Command Center has no access to mail, files, calendars, chats, or other users’ data.
Teams app manifest. Command Center’s Teams manifest declares:
If Command Center later needs additional permissions, your administrator will be asked to consent before they take effect, and we will update this Section. Your administrator can remove Command Center or revoke its permissions at any time through the Teams admin center or Microsoft Entra ID.
Our Privacy Policy explains what personal information we collect and how we use it. You can submit a privacy request through our Data Privacy Request form.
Command Center uses the information described in Sections 5 and 6 only to provide its features, secure the Services, and meet our obligations under a Client Agreement. We do not sell personal information obtained through Command Center.
As between you and us, your organization owns its Content. The Client Agreement and any data processing addendum govern how we process Client Content. We may collect usage and diagnostic data about Command Center and use it in aggregated or de-identified form to operate, secure, and improve it.
Command Center is not designed to store or process protected health information (PHI), and Managed Solution does not act as a HIPAA business associate for Command Center. If PHI is submitted in violation of Section 9, we may delete it without notice.
Command Center uses artificial intelligence, which may include Microsoft Azure OpenAI Service or Microsoft Copilot capabilities, to summarize, classify, draft, and route Content, and to power AI agents in chat. When you chat with an AI agent, Command Center will identify it as AI; you can ask to reach a Managed Solution support agent. AI output can be inaccurate or incomplete. Review it before relying on it, and do not treat it as professional, legal, security, or compliance advice.
We do not use your organization’s Content to train AI models offered to other customers. AI processing is subject to Section 7 and the applicable Client Agreement. You are responsible for decisions and actions you take based on AI output.
Subject to these Terms and any applicable Client Agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use Command Center within your organization’s Microsoft 365 tenant for your organization’s internal business purposes. You may not, and may not permit anyone to:
(a) copy, modify, or create derivative works of Command Center, except as allowed by law;
(b) reverse engineer, decompile, or attempt to extract source code, except where applicable law expressly permits it despite this restriction;
(c) sell, rent, lease, sublicense, or provide Command Center to third parties outside your organization;
(d) bypass authentication, rate limits, tenant boundaries, or other security controls, or access tickets, data, or accounts you are not authorized to access;
(e) upload or transmit malware, or probe, scan, or test the vulnerability of Command Center without our written authorization;
(f) impersonate any person, or send harassing, threatening, defamatory, or obscene content;
(g) submit passwords, payment card numbers, or government ID numbers through tickets, notes, or chat unless a Client Agreement and secure workflow specifically allow it;
(h) submit protected health information (PHI) as defined under HIPAA, or any similarly regulated health data; or
(i) use Command Center to build a competing product, or benchmark it for publication without our written consent.
Security researchers who find a vulnerability should report it to compliance@managedsolution.com and not access, alter, or disclose data beyond what is needed to show the issue.
We may update, change, or discontinue features of Command Center. Where a Client Agreement commits to a specific feature or service level, we will honor that commitment for the agreement’s term.
Command Center is distributed through the Microsoft Marketplace, including the Microsoft Teams Store, and runs on Microsoft Teams and Microsoft 365. Microsoft’s terms govern your relationship with Microsoft for obtaining the app and using its platform; these Terms govern your relationship with Managed Solution for using Command Center. Managed Solution, not Microsoft, is responsible for Command Center and its support. We are not responsible for the availability, changes, or outages of Microsoft services.
Portal links. Command Center may consolidate links to portals you already use, such as Microsoft admin centers, billing and payment portals, and vendor consoles. A link does not grant access: you sign in under that portal’s own authentication, and your use of it is governed by its provider’s terms.
Microsoft, Teams, Microsoft 365, Entra ID, and related marks are trademarks of the Microsoft group of companies. Their use does not imply endorsement beyond our status as a Microsoft partner.
Command Center, including its software, design, and the Managed Solution name and marks, is owned by Managed Solution or its licensors. Except for the license in Section 9, no rights are granted to you.
You are responsible for Content you submit and represent that you have the right to submit it. You grant us a non-exclusive license to host, copy, process, and display that Content only as needed to provide and secure Command Center and to perform any Client Agreement. If you send us feedback about Command Center, we may use it without restriction or obligation to you; feedback does not include your organization’s Content or confidential information.
EXCEPT AS EXPRESSLY STATED IN A CLIENT AGREEMENT, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, MANAGED SOLUTION DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that Command Center will be uninterrupted, error-free, or secure, that notifications will be delivered, or that Content will not be lost. Command Center is a convenience interface; urgent issues should also be reported through the support channels in your Client Agreement.
For Clients and their Authorized Users, the limitation of liability in the Client Agreement applies to the Services in place of this Section.
FOR ALL OTHER USERS, TO THE FULLEST EXTENT PERMITTED BY LAW: (A) MANAGED SOLUTION WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow certain exclusions or limits, so some of the above may not apply to you.
Except where a Client Agreement provides otherwise, you will defend, indemnify, and hold harmless Managed Solution and its officers, employees, and contractors from third-party claims, losses, and reasonable attorneys’ fees arising from your Content, your violation of these Terms, or your violation of law or third-party rights.
We may suspend or end your access to Command Center if you violate these Terms, if your use creates a security risk, or if required by law. Where practical and consistent with security, we will give notice first. For Clients, suspension of services covered by a Client Agreement follows that agreement.
You may stop using Command Center at any time; your administrator can uninstall it. Access ends automatically when the related Client Agreement ends, unless we agree otherwise. Sections 3, 7, and 11 through 17 survive termination.
These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. If a Client Agreement sets a different dispute process, that process controls for the Client and its Authorized Users.
Informal resolution. Before starting arbitration, a party must send written notice of the dispute and try in good faith to resolve it for 30 days. Notices to us go to contracts@managedsolution.com.
Binding arbitration. Any dispute arising from or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, before a single arbitrator, in San Diego, California. The arbitrator’s award may be entered in any court with jurisdiction.
Class-action waiver. Disputes will be arbitrated only on an individual basis. Neither party may bring or participate in a class, collective, consolidated, or representative action. If this waiver is found unenforceable for a claim, that claim will proceed in court, not in arbitration.
Exceptions. Either party may bring an individual claim in small claims court, or seek injunctive relief in court to protect intellectual property, confidential information, or the security of the Services. For any matter that proceeds in court, the state and federal courts in San Diego County, California, have exclusive jurisdiction, and you consent to their personal jurisdiction.
Changes. We may update these Terms. We will post the updated version with a new effective date and, for material changes, notify Client administrators by email or in-app notice at least 30 days before they take effect. Continued use after the effective date means you accept the updated Terms.
Export and sanctions. You will not use the Services in violation of U.S. export control or sanctions laws.
General. These Terms, the Privacy Policy, and any Client Agreement are the entire agreement on their subject. If a provision is unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.
Contact. Managed Solution, LLC, 2150 W Washington St, Suite 402, San Diego, CA 92110. Phone: 888-563-9132. Legal notices: contracts@managedsolution.com. Support: helpdesk@managedsolution.com. Security reports: compliance@managedsolution.com.
