Award-Winning AI IT Help Desk Services with RPA (Product of the Year, 2 Years in a Row)
SAN DIEGO, CA — May 26, 2026 — MSP Today announced that Managed Solution’s AI Help Desk with RPA (Robotic Process Automation), has once again been named as the 2026 MSP Today Product of the Year Award winner by TMC, a leading global media company recognized for building communities in technology and business through live events and digital marketing platforms.
The MSP Today Product of the Year Award honors standout products and services that are reshaping the managed services landscape—delivered through the Channel and purpose-built to meet the evolving needs of end users. Managed Solution’s IT AI-powered Help Desk with RPA was selected for its innovation, performance, and its measurable impact on customers and partners alike.
Managed Solution’s IT Help Desk with RPA delivers 24/7 intelligent support to businesses of all sizes, combining the power of artificial intelligence with robotic process automation to streamline issue resolution, reduce response times, and enhance user satisfaction. By automating routine tasks and enabling predictive support, the solution empowers IT teams to focus on strategic initiatives while ensuring clients receive fast, accurate, and personalized service.
Winners of the 2026 MSP Today Product of the Year Award will be featured on MSP Today, the definitive resource for managed service providers, as well as across TMCnet’s media platforms.
About Managed Solution
Managed Solution is a leading provider of IT services and support, offering scalable solutions tailored to businesses of all sizes. With a strong focus on customer satisfaction and proactive service delivery, Managed Solution empowers organizations through innovative technology and expert support. Learn more at www.managedsolution.com.
About MSP Today
MSP Today is the premier online destination for MSPs (Managed Service Providers) and IT service providers worldwide. As the industry’s leading web portal, we are committed to delivering timely and relevant news, cutting-edge product information, and invaluable insights to empower MSPs and IT professionals to thrive in today’s rapidly evolving technology landscape. Visit www.msptoday.com.
About TMC
For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected awards in the communications and technology sector worldwide. Learn more at www.tmcnet.com.
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Questions + Answers
What is an AI-powered IT help desk with RPA?
An AI-powered IT help desk uses artificial intelligence and robotic process automation (RPA) to automate ticket resolution, reduce manual workloads, and improve response times across enterprise IT environments.
How does RPA improve IT help desk performance?
RPA automates repetitive support tasks such as password resets, ticket triage, and system monitoring, allowing IT teams to focus on higher-value work while improving efficiency and consistency.
Why did Managed Solution win MSP Today’s Product of the Year?
Managed Solution’s AI IT help desk was recognized for its ability to automate IT support, reduce ticket volume, and deliver faster resolution times for mid-market and enterprise organizations.
What types of companies benefit from AI IT help desk services?
Mid-sized and enterprise organizations with 100+ users benefit most, especially those looking to scale IT operations, reduce costs, and improve service delivery.
Can AI replace traditional IT support teams?
AI enhances IT teams rather than replacing them—automating routine tasks while enabling technicians to focus on complex issues and strategic initiatives.
What are your IT help desk outsourcing pricing models?
Starting at $30.00 per-user, we give buyers clarity on pricing structures, whether it’s per-device, per-user, tiered, or subscription-based, we’re about flexibility, so you can easily adjust as your needs change. Experience seamless support and peace of mind for help desk payment.
Where can I learn more about this kind of IT Help Desk Automation?
Head over to our IT Help Desk page for more details on the AI-driven Help desk with RPA, including short demo. You can also request a live chat with one of our experts here to get any questions you have around automated IT help desk support for your business answered in real time.