What Our Customers Are Saying About Cloud Services
“Recently, our office computers were the target of a particularly pernicious virus called Cryptolocker. This virus infected all of our cad files and office files (word, excel, etc.). Obviously, without a robust backup system, our office would have been effectively destroyed. Once the virus was detected, Managed Solution was available to assist us with troubleshooting the problem, providing assistance with anti-virus scans for all workstations, and restoration of files from our Backup and Disaster Recovery system. The BDR system worked well in that we were able to restore files to virtually any date / time we determined would be optimal. We have subsequently decided that a more effective anti-virus system is warranted for our office and are currently in the process of coordinating with Managed Solution to have it deployed.”
“We’re very pleased Managed Solution is the IT company that we chose… the people have all been very articulate, very intelligent and very responsive and we look forward to a long term relationship.”
“Our switch to Managed Solution was like a breath of fresh air.
They carefully and competently analyzed our entire ecosystem and suggested changes (not one option, but multiple) to better our systems. There were a number of cost efficiencies put into place. Sequential upgrading of equipment and software solutions as WE needed….not as THEY wanted. They are flexible enough to give you the options, and work on your timeline, your needs, your budget, and your staff’s ability to change. Concerning knowledge, I haven’t found a lapse—-quite the opposite—I’ve learned a lot from them! I feel safe to say that our network and multitudes of PC’s, laptops and tablets are more secure, more functional than ever before. Their responsiveness is excellent…..especially important since we operate 24 hours a day.”
This entire process was seamless! From start to finish there was constant communication, which made for a very low stress transition. The team was fantastic to work with and responded to all question and concerns quickly. In regards to the actual support outside of the implementation, my team has been very happy thus far on how quickly support responds and how easy it has been working with them. I would highly recommend Managed Solution to anyone in need of IT support.
“I had a rather minor issue that I needed help with and called in to report the problem. I was helped by an engineer, who promptly and quickly helped figure out what needed to be done and took care of it. What stands out to me the most was during our call my headset cut out and I was unable to communicate or hear anything being said; all I could see was my mouse moving on the screen as Sergio finished the downloading task. Instead of simply fixing the problem and disconnecting with me, he opened up the Notepad and took the time to type out if there was anything else I needed help with. I just sincerely appreciated that. : ) Thank you so much!”