Microsoft today announced that they have reached an agreement to acquire FieldOne, a world-class provider of field service management solutions that allow organizations to better manage and deliver service to their customers in the field.

FieldOne is a great fit for Dynamics CRM adding to our extensive customer service capabilities – which includes chat, knowledge management and self-service functionality from Parature which we acquired in January of 2014. Like Parature, FieldOne is offered to customers as a cloud service. It’s built on Microsoft technology for fast integration, it already works great with other Microsoft productivity offerings like Office 365 and SharePoint, and has cross-platform capabilities meaning it can work on different devices enhancing the mobile experience which is so critically important in field service management. FieldOne was built from the ground up to leverage Dynamics CRM, and this means that our customers can take advantage of its capabilities right away.

Source: http://microsoft-news.com/microsoft-acquires-fieldone-provider-of-field-service-management-solutions/