The role of the Chief Information Security Officer (CISO) has evolved dramatically. Once focused mainly on cybersecurity and data privacy, today’s CISOs are now responsible not only for safeguarding data but also for taking a proactive approach to identifying and mitigating emerging threats. Their role has expanded to encompass the creation and execution of security strategies that span the entire organization, moving beyond just the IT department to ensure comprehensive protection.
As remote and hybrid work environments become the new standard, CISOs are navigating a sea of unprecedented challenges. Here are some of the most pressing issues keeping CISOs up at night and the strategies they can employ to safeguard their organizations and sleep a little easier.
1. Ransomware Attacks and the Value of Customer Data
3. Cloud Security Gaps and Misconfigurations
Transforming Challenges into Strategic Opportunities
For companies that handle a lot of customer data, ransomware attacks can be particularly devastating. The data these businesses collect—ranging from personal identification to financial details—has immense value on the dark web, making these organizations prime targets. Attackers constantly evolve their techniques, learning new ways to infiltrate software or exploit under trained employees.
For CISOs, the stakes are incredibly high: not only is intellectual property at risk, but also the sensitive information of customers, which, if compromised, can lead to identity theft and long-lasting reputational damage. Worse yet, a breach can disrupt an organization’s ability to operate, leading to costly downtime and a loss of customer trust.
In fact, the average cost of a data breach has risen significantly;
“In 2024, the average data breach cost soared to a staggering $4.88 million up from 4.45 million in 2023—the highest ever recorded in IBM’s annual report’s history.” – IBM, 2024 Cost of a Data Breach report.
This represents a notable increase from $4.45 million in 2023, highlighting a growing financial impact on businesses. breaches involving data stored across multiple environments contributed to a sharp rise in intellectual property theft, which increased by 27%.
The report underscores that to mitigate these risks, organizations should implement stronger data visibility and control mechanisms, particularly overshadow data and unmanaged sources. It also advocates for using AI to reduce detection and response times.
“Intellectual property theft spiked; More than one-third of breaches involved shadow data. Yet use of AI/Automation cut breach costs by $1.88 million.” - IBM Newsroom, 2024 Cost of Data Breach Report
This highlights the fact that proactive cybersecurity strategies, like incident response planning and threat detection, are essential for safeguarding sensitive IP and minimizing breach costs
Learn more about this with our upcoming webinar, Microsoft’s Best-Kept Security Secrets, covers Microsoft’s AI-Driven Cybersecurity tools in-depth, as well as how to implement them for automated protection of your organization from evolving threats.
Given that cyberattacks are becoming more sophisticated, avoiding them entirely is nearly impossible. However, CISOs can mitigate the risk by conducting regular vulnerability scans, implementing robust security protocols and staying ahead of vulnerabilities.
Another particularly vital strategy is employee training. Since human error is often the weakest link in an organization’s security chain, educating employees on the latest phishing schemes, social engineering tactics, and security best practices can dramatically reduce the likelihood of an attack.
To further enhance security, Microsoft has introduced integrated reporting buttons in Microsoft Outlook that allows employees to report suspicious emails quickly. This feature, now available in both the classic version of Outlook for Windows and the Outlook Web App, empowers users to flag potential phishing threats with ease. By enabling swift reporting, organizations can leverage employee vigilance as a first line of defense against cyber threats. While this won't eliminate ransomware risks entirely, it significantly reduces the chances of successful breaches
Insider threats, though less publicized, can be just as daunting for CISOs as external attacks. Employees—whether through negligence, ignorance, or malicious intent—can expose sensitive data and create significant security gaps.
In organizations managing vast amounts of customer information, such as financial institutions or healthcare providers, one compromised account can give attackers access to entire datasets, putting not only customer data but also intellectual property and operational integrity at risk. The complexity of insider threats arises from the fact that these threats come from within the organization, making them harder to detect and neutralize compared to external attacks.
Preventing insider threats requires a multi-layered approach combining technology and human-focused strategies. Tight access controls should be implemented to ensure employees only have access to the data necessary for their specific roles, minimizing the potential damage a compromised or negligent employee can cause. Regular reviews of access permissions are essential to prevent unauthorized or outdated access, especially after job role changes or employee terminations.
In addition, advanced user activity monitoring tools can detect unusual behaviors, such as attempts to access restricted areas or bulk data downloads, and alert security teams in real-time. By integrating machine learning and AI into these monitoring systems, organizations can identify subtle anomalies in employee behavior that may indicate insider threats before they escalate.
Equally important is cultivating a security-first culture through continuous employee education and awareness training. Employees must be trained to recognize phishing attacks, avoid social engineering traps, and follow strong password management practices. Regular security training reinforces the importance of individual responsibility in maintaining data security and can dramatically reduce the likelihood of human error.
A well-informed workforce, combined with strict technological safeguards, forms a solid first line of defense against insider threats. Should an insider threat arise, having a robust incident response plan in place ensures that the organization can act quickly, isolating affected systems and minimizing the damage before it spirals out of control.
As more businesses migrate to the cloud, CISOs must grapple with an increased risk of misconfigurations and security oversights. Misconfigured cloud services can lead to disastrous breaches, especially for companies with large amounts of sensitive customer data. Attackers can exploit these gaps to gain unauthorized access, exfiltrating valuable information without setting off immediate alarms.
To address these vulnerabilities, CISOs must adopt a multi-layered approach to cloud security. This includes employing automated tools to continuously scan for misconfigurations, encrypting sensitive data, and ensuring that multi-factor authentication is in place across all cloud services.
In addition, IT teams should be regularly trained to stay current with evolving cloud security practices, ensuring that systems remain as secure as possible. By integrating cloud monitoring with broader security operations, CISOs can maintain visibility into their cloud environments and respond more quickly to emerging threats.
Supply chain attacks are particularly insidious because they exploit the interconnected nature of modern businesses. Even if a company has robust internal security measures, the weakest link in the supply chain can provide attackers with a backdoor into its systems.
For example, compromised software updates from a trusted vendor can introduce malware into an organization’s network without detection, leading to widespread data breaches or operational disruption. As businesses increasingly rely on cloud-based services and third-party applications, these risks multiply, making supply chain security a top priority for CISOs.
To effectively mitigate supply chain threats, CISOs must adopt a proactive stance, building strong relationships with vendors and incorporating security into every stage of the procurement process. One way to achieve this is by requiring third parties to adhere to security frameworks like ISO 27001 or SOC 2, ensuring that they meet recognized security benchmarks.
Furthermore, organizations should establish contractual obligations around cybersecurity, requiring vendors to report breaches or vulnerabilities promptly. Beyond the initial vetting process, continuous monitoring and real-time threat intelligence sharing with vendors can help companies stay ahead of emerging risks. By incorporating supply chain security into their broader risk management strategy, CISOs can minimize the potential for indirect attacks and ensure the resilience of their entire ecosystem.
With the rise of privacy regulations like GDPR and CCPA, CISOs face mounting pressure to ensure that their organizations comply with an ever-growing number of legal frameworks. For businesses with substantial amounts of customer data, failure to comply can lead to severe financial penalties and reputational harm. Compliance is no longer just about avoiding fines; it’s integral to building customer trust and maintaining operational integrity.
In 2024, the compliance landscape has become even more complex. New regulations and updates, such as the September 2024 DOJ Corporate Compliance Program Updates, emphasize the need for businesses to manage risks associated with emerging technologies, particularly artificial intelligence (AI). The DOJ’s revised guidance requires companies to demonstrate how they govern and manage AI systems, ensuring ethical use and compliance with legal standards.
Additionally, global compliance concerns have expanded to include issues like environmental, social, and governance (ESG) standards, cryptocurrency regulations, and evolving fraud schemes. Compliance professionals must navigate these challenges while balancing the need for rapid service delivery and adherence to critical guidelines designed to protect consumers and financial institutions.
To manage this complexity, CISOs should adopt automated compliance management systems that track regulatory changes and ensure adherence to all necessary standards. By integrating these tools with broader security operations, organizations can streamline compliance efforts, reducing the risk of non-compliance while freeing up resources to focus on proactive security measures.
Moreover, the integration of compliance with enterprise risk management (ERM) is crucial. The latest guidance from regulatory bodies emphasizes that compliance should not exist in isolation but be part of a holistic risk management strategy. This approach ensures that compliance risks are managed alongside other business risks, creating a comprehensive view of the organization’s overall risk exposure.
By staying proactive and integrating compliance efforts with broader risk management strategies, organizations can better navigate the complex regulatory landscape, building trust and maintaining operational integrity.
In the face of these pressing challenges, CISOs have the opportunity to transform potential threats into strategic advantages. Rather than viewing each risk as a setback, today’s security leaders can harness these challenges to strengthen their overall security posture and drive business resilience.
By adopting proactive measures—such as advanced threat detection, continuous monitoring, and a deep integration of cybersecurity into the broader business strategy—CISOs can turn reactive defenses into a forward-thinking, robust security framework.
Automation, AI, and human-centered solutions like employee education are critical in addressing the modern complexities of cybersecurity. At the same time, embracing collaboration between IT and other departments helps build a security-aware culture that reduces insider risks, minimizes human error, and aligns security goals with business objectives.
Additionally, staying ahead of compliance changes not only avoids penalties but also creates an opportunity to build trust with customers and stakeholders by showcasing a commitment to data privacy and ethical operations.
Need expert guidance but lack a full-time CISO? Our virtual CISO (vCISO) services provide you with access to seasoned security professionals who can help you navigate complex cybersecurity challenges without the cost of a full-time executive. Whether you're looking to enhance your incident response plan, improve cloud security, or ensure compliance with the latest regulations, our vCISO team is here to provide the leadership and strategic oversight your organization needs.
Ultimately, transforming these challenges into strategic opportunities allows CISOs—and businesses partnering with vCISO services—to not just protect their organizations but to contribute to their growth, innovation, and long-term success. In today’s rapidly changing landscape, effective leadership in security isn’t just about reacting to threats—it’s about building a resilient, future-ready organization that thrives amid uncertainty. Reach out today to learn more about how our vCISO services can elevate your security strategy.
Hey Business Leader, there’s more power at your fingertips than ever before—here’s how to harness it.
Modernization looks different for every business, and today’s leaders are eager to understand what that means for their companies and their roles within them. One thing is for certain: AI and automation are at the forefront of this conversation for every leader, but there’s much more than meets the AI, if you will.
Today, we’ll explore the hidden superpowers lying at the intersection of Artificial and Emotional Intelligence for leadership. Moreover, we’ll look at how embracing tech innovation and fostering connections enables leaders to unlock new potential and drive meaningful change.
1. CEOs Growing Interest in AI
2. Implementing Automation in Business
3. Challenges and Solutions in Implementation
4. The Impact of Remote Work and Technology
5. Building a Community and Culture
6. The Role of Business in the Community
7. The Future of Technology and Business
Automation and advanced technologies are no longer confined to IT departments—they’ve become critical tools for scaling businesses and improving efficiency across the board. CEOs now see these tools as drivers of strategic outcomes rather than back-office functions. The ability to analyze data, streamline operations, and make smarter decisions faster has piqued the interest of many top executives.
With these technologies, business leaders have a powerful opportunity to implement continuous improvement across every facet of their operations. From predictive analytics to automating routine tasks, these tools enable companies to adapt quickly in a competitive market, making them crucial parts of a CEO’s toolkit for success.
As advanced technologies become more accessible, many CEOs are asking how they can integrate these innovations into their business models. These tools help leaders make better decisions by analyzing centralized data, transforming it from disparate systems into actionable insights that guide business strategies.
The key to successful implementation lies in understanding both the technology and the business itself. IT leadership must identify gaps and opportunities where these tools can provide value. This is why it is essential for CEOs to maintain a close connection to their IT teams, as this alignment ensures that solutions are tailored to the company’s unique goals.
When business needs are clear, the right technology solutions emerge—whether that’s automating customer service, optimizing supply chains, or enhancing marketing efforts.
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Advanced technologies aren’t a one-size-fits-all solution. They require a deep understanding of specific business processes, and hesitancy in adopting them can hinder progress. This is where expert partnerships become invaluable.
Trusted technology partners can help navigate the complexities of integration, ensuring businesses implement the right solutions for their unique challenges. When leadership lacks clarity, finding the right solution becomes more challenging. Each company’s culture, vision, and processes are different, and the leadership’s ability to articulate these specifics can make or break an implementation. CEOs who invest time in understanding their technological needs set their businesses up for success. For more insights, check out our very own CEO, Sean Ferrel share his take in this episode on the Conscious Curiosity SD Podcast, where he highlights many of the points discussed here such as AI Implementation, Cybersecurity, Community Building and so much more. |
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With the rise of advanced technologies, cybersecurity has become more critical than ever. Cybercriminals are now using sophisticated tools to launch more advanced attacks, often targeting smaller businesses to access larger networks.
Here it's important to understanding that these technologies are not just about efficiency--they are also key elements in protecting their business. Advanced tools can detect and respond to cybersecurity threats faster than any human can, identifying vulnerabilities and fixing issues before they become major problems.
By integrating AI-driven cybersecurity solutions, businesses can protect their data, safeguard their operations, and maintain customer trust. Sign up for our upcoming webinar here to learn more about the how's and why's of AI and Cybersecurity.
The shift to remote work has permanently changed the IT landscape. Remote support has become more efficient and cost-effective, enabling businesses to provide seamless assistance to employees regardless of location. Managed IT services ensure that companies maintain security and compliance standards while supporting a nationwide workforce. Managed IT services provide a proactive approach to compliance audits and monitoring.
They also have access to resources with specialized skill sets. According to ISC2’s 2023 Cyber Workforce Study, 67% of organizations have a shortage of needed cybersecurity staff, and 92% have a skills gap in cybersecurity1. Managed IT services help bridge these gaps, ensuring companies maintain security and compliance standards while supporting a nationwide workforce1.
With remote work on the rise, CEOs must consider how automation and advanced technologies can optimize their IT operations. Companies with a national footprint are better positioned to support their employees and clients across the country, ensuring they remain competitive in an increasingly digital world.
While technology is advancing rapidly, the human aspect of business remains just as important. CEOs must balance technological innovation with emotional intelligence (EQ) to foster a strong sense of community within their organizations. Even as automation increases workplace efficiency, human connection is crucial to building resilient teams.
Creating a sense of safety and community, both internally and externally, strengthens business relationships. Technology can help facilitate this, but it’s the leadership’s understanding of emotional intelligence and human capacity that drives real success. Building a culture of openness, empathy, and collaboration allows businesses to thrive in the digital age.
Furthermore, as businesses adapt to remote and hybrid workforces, the challenges of hiring and managing teams have evolved. While remote work offers flexibility, it also demands that CEOs focus on hiring employees with strong integrity and soft skills, such as curiosity and humility, before honing-in on technical abilities.
This balanced approach ensures that teams are adaptable, innovative, and well-equipped to handle the challenges of a remote environment.
Business leaders are increasingly focused on making a positive impact in their communities. By coming together at conferences, events, and leadership forums, CEOs can address community issues and drive meaningful change.
Involvement in community initiatives not only enhances a company’s reputation but also reinforces its commitment to the well-being of employees, customers, and society. CEOs who take an active role in their communities create businesses that are not only successful but also socially conscious and aligned with the needs of the world around them.
Looking ahead, the future of automation and advanced technologies in business is both exciting as it is filled with responsibility. There’s a valid concern about the impact on jobs, but businesses must also consider how to protect their data and ensure that technology serves the needs of humans, not the other way around.
The key lies in striking a balance between embracing innovation and safeguarding the people and processes that drive business success. In the future, these technologies will continue to create business outcomes, but they will also challenge leaders to stay ahead of the curve.
Leaders who focus on both the technological and emotional aspects of their leadership will be better equipped to navigate this future and lead their companies to new heights. As technology and emotional intelligence converge, modern CEOs have more power at their fingertips than ever before.
By embracing automation, a people-first approach, and fostering connections, today’s business leaders can scale their operations, protect their businesses, and create a lasting, positive impact on their communities.
In today’s fast-paced digital world, the integration of artificial intelligence (AI) with cybersecurity is more critical than ever. On August 22nd, 2024, Manage Solution launched the first of a three-part webinar series, focusing on AI-driven cybersecurity tools, their advantages, and the future of digital security. Here’s a summary of the key insights shared during the session, emphasizing the essential role of AI in modern cybersecurity strategies.
AI is revolutionizing cybersecurity by enhancing threat detection, providing real-time insights, and streamlining security operations. AI-driven tools, such as Microsoft Copilot, are now pivotal in helping organizations stay ahead of emerging threats. As cybersecurity challenges grow more complex, AI’s ability to adapt and respond dynamically becomes indispensable.
While AI offers advanced solutions, the importance of foundational cybersecurity principles cannot be overstated. The CIA Triad—Confidentiality, Integrity, and
Availability—remains the cornerstone of any robust security strategy. Ensuring that sensitive data is protected, accurate, and accessible when needed is essential before implementing AI-driven tools.
AI’s practical applications in cybersecurity are vast, particularly in addressing the increasing centralization of data and the rise of social engineering attacks. By integrating AI tools within platforms like Microsoft 365, businesses can effectively monitor and respond to these threats, ensuring a consolidated and proactive approach to cybersecurity.
The trend toward tool consolidation within the Microsoft ecosystem was also highlighted as a strategy to improve efficiency and streamline security operations. As businesses face an overwhelming array of security tools, simplifying and integrating these solutions becomes a practical necessity.
Looking ahead, AI’s potential to augment human capabilities in cybersecurity is immense. While the technology is still evolving, its role as a critical ally in defending against cyber threats is clear. Businesses are encouraged to embrace AI as a key component of their cybersecurity strategy, ensuring they are well-prepared for the challenges ahead.
As Manage Solution continues its , the focus will remain on empowering organizations to navigate the complexities of AI-driven cybersecurity. The next sessions on September 12th and October 2nd will delve deeper into the tools and strategies shaping the future of digital protection.
In the face of increasing cyber threats, particularly for small and medium-sized businesses (SMBs), maintaining operational efficiency while meeting stringent security requirements is a growing challenge.
Implementing clear and enforceable security policies is one of the most effective ways to
mitigate these risks. Simple measures, such as controlling physical access to rooms, can significantly reduce vulnerabilities.
SMBs also face pressure from larger partners to comply with cybersecurity standards, underscoring the importance of third-party risk management. Establishing robust identity management, logging activities, and disaster recovery plans are critical steps in ensuring a secure environment.
The rising threat of insider attacks adds another layer of complexity. Organizations must implement both technical tools and common-sense practices to mitigate these risks, recognizing that insider threats can develop over time due to various factors.
AI tools like Microsoft Copilot for Security are becoming invaluable in detecting and responding to threats quickly and accurately. These tools can analyze vast amounts of data, identify anomalous behaviors, and prevent data breaches, making them essential in today’s cybersecurity landscape.
In addition to addressing internal threats, maintaining control over the growing number of Internet of Things (IoT) devices is crucial. Each new IoT device connected to a network presents a potential entry point for attackers, making stringent controls necessary.
A balanced cybersecurity strategy that encompasses both cloud and on-premises technologies is essential. Ensuring proper configurations and preventing lateral account movements are key to reducing the risk of breaches, while maintaining a balance between usability, functionality, and security is critical.
As cybersecurity continues to evolve, comprehensive, AI-driven tools like Microsoft Copilot for Security will play a vital role in enhancing organizational resilience and safeguarding against emerging threats.
Join us on September 12th, 2024, for the second installment of our three-part webinar series, "Staying Ahead of Security Threats with Microsoft Security." In this session, we'll dive deeper into the tools and strategies that empower businesses to stay one step ahead of evolving cybersecurity threats. Learn how to leverage Microsoft Security solutions to enhance your organization's defense mechanisms, streamline threat detection, and secure your digital assets in an increasingly complex cyber landscape.
Secure your spot now and gain actionable insights to fortify your cybersecurity strategy. Register today to ensure you don’t miss out on this essential session!
In today's digital landscape, embracing technological innovations isn't just a pathway to growth—it's essential for survival. Yet, as we eagerly adopt cutting-edge strategies and solutions to enhance our business operations, we must apply that same forward-thinking approach to cybersecurity.
Just as staying competitive requires constant innovation in products, services, and processes, protecting our digital assets demands an equally proactive and dynamic strategy.
This guide outlines key steps for identifying, responding to, and mitigating cybersecurity incidents. It offers practical, scalable strategies tailored to businesses at various growth stages, ensuring organizations of all sizes can effectively protect their digital assets.
Introduction: The Importance of Cybersecurity in Business
Identifying and Defining Cybersecurity Incidents
6. Disaster Recovery and Business Continuity Planning
7. Risk Assessments and Ongoing Management
8. Proactive Vulnerability Management
Conclusion: Aligning Security Measures with Operational Advancements
A cybersecurity incident can be broadly defined as any event that compromises the confidentiality, integrity, or availability of an organization’s information assets. Understanding the severity level of an incident is crucial in shaping the response strategy.
When an incident occurs, the first step is to categorize it by its impact on the organization. Is it an adverse incident that disrupts critical business functions, or is it a lower-severity issue that can be managed without significant intervention?
For example, a data breach exposing customer information would be classified as a high-severity incident, necessitating immediate and comprehensive action. Learn more about incident severity levels and official recommendations in this guide from The National Institute of Standards and Technology (NIST).
The Importance of Incident Response Planning
An effective incident response plan begins long before an incident occurs. Preparation involves defining the key functions that need to be activated during an incident, such as communication channels, points of contact, and disclosure procedures.
Organizations should have templates and procedures in place for notifying customers, contacting authorities, and ensuring that all stakeholders are informed in a timely manner. This preparation is vital in ensuring a swift and coordinated response when an incident does occur.
Involving the Right People
One of the most critical aspects of incident response is involving the right people. This includes IT teams, security professionals, legal counsel, and executive leadership.
Each team member should have a clearly defined role in the incident response process, ensuring that all necessary actions are taken promptly and efficiently.
For small businesses with limited resources, outsourcing parts of the incident response process might be necessary to handle the complexities of a security breach. Learn more about this in step 4.
Tailoring Incident Response Based on Organizational Size
The size of the organization significantly impacts how incident response is handled. Smaller organizations, particularly those with fewer than 100 employees, might not have the internal capacity to manage a full-scale incident response. These businesses may need to rely on external experts or automated solutions to help them navigate through a cybersecurity incident.
For medium-sized organizations, a mix of internal and external resources is often necessary, while larger organizations with more than 500 employees typically have the infrastructure to manage incidents internally but may still benefit from specialized external support.
Organizations with limited budgets should consider automating parts of the incident response process, allowing them to manage risks more efficiently without a large investment in personnel. As businesses grow, they should also consider building out a dedicated incident response team to ensure they are prepared for more complex threats.
When and How to Do It Effectively
For organizations that choose to outsource parts of their cybersecurity, it’s important to select the right partners and solutions. Outsourcing can include everything from vulnerability management to full incident response services.
However, it’s crucial that these outsourced services are integrated seamlessly into the organization’s existing processes and that there is clear communication between internal and external teams.
When selecting tools and software, organizations should consider the maturity of the solutions and how well they integrate with existing systems. For example, tools that use AI to enhance cybersecurity measures should be built on a foundation of robust, well-established practices to be truly effective.
AI and Cybersecurity
Artificial Intelligence (AI) is increasingly becoming a cornerstone of modern cybersecurity solutions.
“AI tools, particularly those using generative AI, are not revolutionary but evolutionary” — says Managed Solution’s Compliance expert, Lloyd Bowen “…the technology we know and use today has been built upon existing technologies to provide more sophisticated defenses against cyber threats.”
Organizations considering AI-driven tools should ensure that their existing security infrastructure is mature enough to support these advanced technologies. AI is most effective when it can learn from a solid foundation of data and practices, making the upfront investment in traditional cybersecurity measures a critical step.
Microsoft has made significant strides in expanding its security offerings to meet the needs of modern organizations. The perception that Microsoft’s security solutions are sub-par is outdated. In reality, Microsoft has been successfully advancing their comprehensive suite of security tools and more and more businesses are beginning to notice.
A key driver of this advancement is Microsoft's integration of artificial intelligence into its security solutions. Some notable examples include:
Beyond incident response, organizations must also focus on disaster recovery and business continuity planning. These plans are crucial for ensuring that the business can continue to operate, even in the face of significant disruptions.
For instance, a natural disaster could disrupt office operations, requiring a plan for how employees will continue to work remotely. Similarly, a cybersecurity incident might require a temporary shutdown of systems, during which the organization must still maintain critical functions.
Developing a business continuity plan involves identifying potential risks, preparing for various scenarios, and ensuring that all employees are trained and ready to execute the plan if necessary. A key in this step is bridging the communication between IT teams and leadership.
Although it’s tempting to leave the complexities of cybersecurity to the experts on staff, it is important to remember that in today’s world a truly secure business means a fully prepared team. Meaning that establishing Cybersecurity as an organizational imperative, rather than an IT-only concern, is an essential step for a solid business continuity plan.
Regular risk assessments are a key component of maintaining a strong security posture. At a minimum, organizations should conduct a risk assessment once a year. Although, more frequent assessments may be necessary depending on the nature of the business and the risks involved.
Furthermore, IT teams can play a pivotal role in these assessments by identifying not only IT-specific risks, but also broader organizational risks that could impact the business.
Effective vulnerability management involves more than just identifying weaknesses in a system—it requires a proactive approach to remediation.
Organizations should perform regular vulnerability scans, ideally on a monthly basis, to ensure that any issues are identified and addressed promptly. While quarterly scans are an option, they can lead to a backlog of vulnerabilities, making it harder to manage and remediate them effectively.
Penetration testing, while valuable, should be considered a secondary priority to regular vulnerability management. The focus should be on fixing known vulnerabilities to reduce the attack surface, rather than waiting to see if they can be exploited in a pen test. For organizations that lack the internal resources to manage vulnerability remediation, outsourcing this function can be a viable solution. This allows businesses to maintain a strong security posture without overburdening their IT teams.
In the world of cybersecurity, much like in business operations, standing still is effectively moving backwards. By aligning our security measures with our operational advancements, we create a robust foundation that not only safeguards our innovations but also becomes a catalyst for confident expansion in the digital realm.
By implementing advanced detection and response capabilities, leveraging AI-driven tools, and maintaining a robust vulnerability management program, organizations like yours can significantly enhance their security posture and resilience against cyber threats.
Plus, you’re not alone. Our experts are here to help you learn more about the right security strategies and solutions to keep your business thriving. Learn about our upcoming AI & Cybersecurity Webinar below and subscribe to our newsletter here to access even more exclusive content and events here.
As we bid farewell to another year, it's the perfect time to reflect on the past and set our sights on the future. For IT departments, embracing the new year often involves reevaluating strategies, streamlining processes, and leveraging innovative solutions.
As a passionate team of IT experts that champion all the ways in which bolstering IT can benefit businesses everywhere, we're so excited to guide you through some New Year resolutions that can revitalize your IT approach and bring success in 2024.
Resolution: Embrace the integration of artificial intelligence (AI) in our IT operations to enhance efficiency and decision-making processes.
Why: AI technologies, such as machine learning and predictive analytics, can revolutionize how we manage and optimize IT resources. By leveraging AI, we can automate routine tasks, gain insights from data, and make proactive decisions that contribute to the overall success of our IT initiatives.
Resolution: Embrace automation to streamline repetitive tasks and enhance operational efficiency.
Why: Automation can significantly reduce manual efforts, minimize errors, and accelerate processes. By identifying opportunities for automation in routine tasks, we can free up valuable time for our IT teams to focus on more strategic initiatives, leading to a more agile and responsive IT environment.
Resolution: In 2024, commit to optimizing our cloud infrastructure for efficiency and cost-effectiveness.
Why: Cloud technology is dynamic and ever evolving. Ensuring that our cloud services are optimized will enhance performance, reduce costs, and allow us to take full advantage of the latest features.
Resolution: Strengthen our cybersecurity posture to safeguard against evolving threats.
Why: As cyber threats become more sophisticated, prioritizing cybersecurity is crucial. Implementing robust measures, such as regular security audits and employee training, will fortify our defenses.
Resolution: Transition to proactive monitoring for early issue detection and swift resolution.
Why: Reactive approaches can lead to downtime and disruptions. Proactive monitoring ensures that potential issues are identified and addressed before they impact operations.
Resolution: Develop a plan to systematically upgrade legacy systems to modern, efficient solutions.
Why: Outdated systems pose security risks and hinder performance. Upgrading to the latest technologies ensures we stay competitive, secure, and aligned with industry standards.
Resolution: Conduct a thorough review of IT budgets to identify cost-saving opportunities without compromising performance.
Why: Efficient budget allocation is essential for achieving business objectives. Identifying and eliminating unnecessary expenses will optimize our IT spend.
Interested in learning more? Check out our blog on Software Sprawl.
Resolution: Implement or enhance collaboration tools to boost team productivity.
Why: Effective communication and collaboration are cornerstones of success. Integrating advanced collaboration tools will empower our teams to work seamlessly, irrespective of location.
You can learn more by reading our blog on Microsoft viva or click here to see all of the powerful collaboration tools and services we offer to amplify your team’s engagement and productivity.
Resolution: Prioritize ongoing training to keep our IT teams well-versed in the latest technologies.
Why: The tech landscape evolves rapidly. Investing in continuous training ensures that our teams are equipped with the skills needed to navigate emerging trends.
Here are some resources for internal training:
You can also access our past webinars for expert walkthrough on various tools and technologies that all IT teams should know.
Resolution: Stay abreast of the latest Microsoft solutions and integrate them into our IT ecosystem.
Why: Microsoft offers a suite of powerful solutions. Regularly exploring and adopting new tools can enhance productivity and keep us at the forefront of technological innovation.
Learn more about Microsoft tools and services that you can access through our trusted team.
As we step into 2024, let's embark on a journey of IT excellence. These resolutions serve as a roadmap for a successful and technologically advanced year. If you're ready to turn these resolutions into reality, our team at Managed Solution is here to support you every step of the way. Here's to a year of innovation, efficiency, and IT success!
In today's digitally driven world, businesses face ever-increasing cyber threats that can compromise sensitive data, disrupt operations, and damage their reputation and credibility. While many organizations invest heavily in robust cybersecurity measures, they often overlook one critical component: training their end users.
End users, whether they be employees or customers, are the first line of defense against cyber threats -- which is why proper training and awareness is so imperative. A popular platform for this exact endeavor, KnowBe4, understands that strengthening end-users’ awareness and safety precautions is key for fortifying a business’ security posture.
KnowBe4 was founded in 2010 by Stu Sjouwerman, a cybersecurity expert with over 30 years of experience in the industry. Since its inception, the platform has helped thousands of organizations improve their security posture and protect against cyber threats.
In this blog, we will discuss the importance of security awareness training and phishing simulations, and how, with these tools and tactics, KnowBe4 can help organizations set their end-users up for success and achieve their security goals.
In today's digital age, cyber threats are becoming increasingly sophisticated and frequent. Hackers are constantly looking for new ways to exploit vulnerabilities in an organization's security system, and one of the most effective ways to do this is through social engineering.
Social engineering is the use of psychological manipulation to trick people into divulging sensitive information or performing actions that compromise security. Security awareness training is essential for organizations to protect themselves against these specific types of attacks.
By educating employees on how to identify and respond to potential security threats, organizations can reduce the likelihood of successful attacks and mitigate the damage caused by any breaches that do occur.
Phishing is the most common form of social engineering attack, and it involves sending fraudulent emails that appear to be from a legitimate source to trick users into clicking on a malicious link or downloading malware. Employees should thoroughly understand how to identify phishing emails and how to navigate an attempted attack properly.
Weak passwords are a major security vulnerability. That is making sure employees understand the importance of strong passwords, and how to create them and keep them secure should be a priority.
With the rise of remote work, mobile devices have become an increasingly larger target for cyber criminals. Helping employees secure their mobile devices and use them safely is instrumental for keeping both their personal and professional data safe.
Today, we’re seeing social media platforms become goldmine of personal information for cyber criminals. All employees, and especially those who have access to a company’s social platform accounts, should be taught how to use social media in a safe and secure way.
We mentioned the importance of training for phishing attacks. One great way to counter these kinds of threats is with phishing simulations. Phishing simulations are mock phishing attacks that are used to test an organization's security awareness training program.
By simulating real-world phishing attacks, organizations can identify areas where employees need additional training and improve their overall security posture. Phishing simulations should be designed to be realistic and challenging, and they should be conducted on a regular basis to ensure that employees remain vigilant and up to date with the latest threats.
Let’s take a look at the specific impact of this training and why it is so beneficial for both individual employees and organizations at large.
End users are the biggest target for various cyberattacks. Educating users about the latest tactics used by cybercriminals helps them remain vigilant and empowers them to make informed decisions when encountering potential risks.
Human error is a leading cause of security breaches. This is because end users, often unknowingly, engage in risky behaviors like clicking on malicious links or downloading suspicious attachments.
Through comprehensive cybersecurity training, businesses can teach their workforce how to recognize these risks, adopt safer practices, and minimize human error. In doing so, organizations can significantly reduce the likelihood of successful cyberattacks and subsequent data breaches.
Organizations entrusted with customer data bear a responsibility to protect it from unauthorized access. Training end users, particularly employees who handle customer information, reinforces the importance of data security and the potential consequences of mishandling sensitive data.
This benefit not only lends protection of the organization’s data in and of itself, but also to the reputation and credibility of said organization as well. By educating employees on data protection best practices through regular training, businesses can create a culture of security that safeguards customer data.
Effective cybersecurity training not only focuses on preventing attacks but also prepares end users to respond appropriately in the event of a breach. Training programs can include guidance on incident reporting procedures, recognizing signs of a breach, and immediate response actions.
When end users are adequately trained and given the proper tools, they become an integral part of the incident response process, allowing organizations to mitigate the impact of an attack swiftly and effectively.
Compliance with industry-specific regulations and data protection laws is essential for businesses operating in today's legal landscape. Training end users on the relevant regulatory requirements --especially in an engaging and interesting way -- ensures that they understand their obligations and the potential consequences of non-compliance.
By integrating compliance-focused training that actually engages end users into cybersecurity programs, organizations can greatly reduce the risk of regulatory penalties and reputational damage resulting from data breaches and compliancy issues.
Cybersecurity is not solely an IT department's responsibility; it is a shared responsibility across the entire organization. By training end users in a continuous way, businesses foster a culture of security where every individual understands their role in protecting sensitive information.
This culture shift ensures that cybersecurity becomes ingrained in daily routines, leading to a proactive and vigilant approach towards potential threats.
KnowBe4 offers a comprehensive security awareness training and phishing simulation solution. The platform helps organizations of all sizes improve their security posture and even incorporates AI. There are a range of features and tools included that make security awareness training and phishing simulations easy, engaging, and effective.
With KnowBe4’s pre-built training content, you’re able to provide your organization with a multitude of resources and training on a variety of security awareness topics. This content is available in multiple formats including videos, interactive modules, and quizzes. It can also be customized to meet the specific needs of each organization.
KnowBe4 offers a range of phishing simulation templates that mimic real-world phishing attacks. These templates can be customized to fit the specific needs of your organization. They can also include a range of different scenarios and attack types.
KnowBe4's platform includes robust reporting and analytics tools. These tools provide organizations with detailed insights into the effectiveness of their security awareness training program. Track employee progress, identify areas where additional training is needed, and measure the overall effectiveness of the program.
Access KnowBe4's automated campaigns! These campaigns enable advanced scheduling to ensure that employees receive regular training. This allows your team to stay engaged and maintain their level of security awareness so that they’re always ready.
Knowbe4 security. Knowbe4 security.
This powerful platform provides ongoing security education and awareness to end users. This is essential in a rapidly changing threat landscape, where new threats and attack methods are constantly emerging.
We're living in an era where cyber threats are prevalent and evolving at rapid speed. Businesses cannot afford to overlook the importance of training their end users. By investing in comprehensive training programs, organizations empower their employees and customers to be proactive in identifying and mitigating risks.
This is because effective training enhances awareness, reduces human error, protects customer data, strengthens incident response capabilities, and ensures compliance. Ultimately, training end users becomes an invaluable asset in fortifying an organization's overall cybersecurity posture.
KnowBe4's platform helps businesses create a culture of security and end user empowerment. Contact us here to learn more about implementing this invaluable resource into your cybersecurity strategy today!
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[vc_row][vc_column][vc_column_text]Steven has over 20 years of nanotechnology experience beginning with his graduate work at Rice University where he discovered a method of fabricating gold nanoshells. This discovery led to the formation of Nanospectra Biosciences where the gold nanoshells are in clinical trials as a cancer therapy. In 2004 he founded nanoComposix to accelerate the commercialization of products based on precisely engineered and highly characterized nanoparticles. Steven has 10 issued patents and over 40 papers in the area of nanotechnology.
What is nanotechnology?
Nanotechnology is the study and the application of really small things. What's exciting about nanotechnology is that it's not just about making things smaller, it’s that at the nanoscale materials are different, allowing for the production of products with amazing new properties.
How did nanotechnology become your passion?
When I graduated from university in Canada, Rice University had one of the first nanotechnology degree programs, so it was an opportunity to explore something that was new and different. I spent five years in an exciting and innovative lab that used lasers and surface science tools to explore the fundamental properties of nanomaterials and their applications. The materials we were studying had novel and unusual properties and I wanted to take advantage of this opportunity to create useful products. After graduating from Rice, I went to a small company here in San Diego, learned how to leverage government grants and different small business programs to fund commercialization projects and then started nanoComposix 15 years ago.
What is nanoComposix’ primary mission?
The primary mission of nanoComposix is to help people leverage the unique and important properties of nanomaterials into commercial products. We've had many successes and failures so that we can help our customers determine if they have a good idea. If so, we can help guide them through the process of completing the research and development, make the materials in a consistent and reliable way, and importantly, scale up production to make the particles at a cost point that's going to be commercially viable. Once these tasks are complete, the materials can be integrated into a final product that will have a high probability of commercial success.
Who are your main customers?
Our customers are from both the R&D community (universities, government labs, corporate research) and companies that want to bring a nano-enabled material to market. By using our particles as building blocks they don’t have to make all of the different component nanoparticles themselves; we can provide precisely engineered particles in terms of size, shape and surface and, most importantly, we extensively characterize them. Once they have that combination of particles and information, they can create something new with their ideas.
What kind of innovation are your products bringing to the market?
A lot of our products take advantage of the unusual properties of gold and silver at the nanoscale. Very small particles of gold and silver act as nanoscale antennas – they strongly interact with light. The color of these particles is a function of their size and shape. Small gold spheres will be ruby red in color like a glass of wine. Small silver spheres will be bright yellow.
One example where these particles are used is in lateral flow assays. The most common example of this is a drug store based pregnancy test. In this test, you will typically see one or two red lines. If you see two lines you’re pregnant. If you just see one line then you’re not. The red color comes from 40 nm diameter gold nanoparticles with an antibody attached to the particle surface. It’s probably the most common nanotechnology application that nobody knew was nano. We’re developing a wide range of lateral flow tests for applications that range from early cancer detection to diagnosis of neglected tropical diseases. For example, we're making a test for military use to see if a soldier has been exposed to a dangerous chemical in the field. This test looks at heart, liver and kidney biomarkers to see if the solider needs medical attention. Other nanoparticle applications that we’re currently helping with include topical therapeutics for the treatment of acne, photothermal treatments of cancer, and cures for common allergies.
Where do we use nanotechnology in our everyday lives, and are not even aware of it?
Many televisions incorporate nanoparticles into their screens to produce more vibrant colors. The increased color depth of reds, blues and greens is made possible by quantum dot nanoparticles. Computer chips and electronics include various nanotechnologies that range from the processors themselves to the adhesives and other components used to build electronics. In the medical space, nanomedicine allows for the precision delivery of drugs to certain organs and the controlled release of drugs over time to reduce the frequency of doctor’s visits.
How could nanotechnology serve us even better? What are some future uses?
Personal, immediate, inexpensive home based diagnostic tests are rapidly being developed. For example, if you have chest pain it could be a muscle cramp or a precursor to something more serious, perhaps a heart attack. Typically, you would have to find a clinic, get a blood test and wait a couple of days to hear an answer, but if you have a test in your bathroom that costs just a couple dollars, you can take a saliva sample, apply it to the test, and, in a few minutes, get a result that can be analyzed and interpreted by your cell phone. Bringing inexpensive, quantitative, quick and easy to perform tests into the home is going to revolutionize how we diagnose and treat disease.
Another example is our work with Drugs and Diagnostics for Tropical Diseases (DDTD.org) on coendemic diseases that can be treated with an inexpensive drug. The problem is that if you're infected with multiple diseases at the same time and you take the drug, you can have severe consequences. If there was a simple test that determined which diseases you were infected with and what drug to safely take, then there is an $1 solution to solving an array of horrific diseases. DDTD has delivered tens of thousands of tests to Africa, and they're being evaluated in clinical trials to understand how to use these diagnostics to finally address loiasis, onchocerciasis (river blindness), lymphatic filariasis, buruli ulcer and other diseases that don't belong in this century and should be eradicated.
We’re also working with a company that has developed a novel acne treatment. They apply nanoparticles that strongly absorb light to the skin and use a massager to send the particles into the acne lesion. When you shine a laser on the skin, the laser penetrates through the skin, gets absorbed by the particles, and heats the particles. This local heating is a non-chemical way of damaging or ablating cells. For the acne treatment, if the number of cells in the sebaceous gland (which is responsible for oil production) can be reduced, your acne lesion will clear.
There's a compliment to the acne technology in the cancer space. Instead using radiation and chemotherapy that have harmful side effects, nanoparticles can be injected to the tumor sites and irradiated with a laser. Just heat (no chemicals) ablate the cancer cells and prostate cancer patients are walking out of the clinic the same day with no side effects. Nanoparticles are also useful for delivering drugs. Chemotherapy is a sledgehammer approach to cancer. Let's poison ourselves just to the limit that we can stand, and then hopefully it gets the tumor. It would be so much better if we could send the chemical that we want right to the tumor location, reduce the dose by a factor of 10, have all the side effects go away, and still have effective treatment. That's the promise, and while it takes a long time to safely bring it to market, many nano enabled therapies will soon be available.
If lateral flow tests are simple and not costly, how come their use is not more common?
Lateral flow tests aren't new. They've been around for 20 years. Our innovation was to develop more sensitive reporter particles that allow for lateral flow tests to be more widely used. We went back and re-engineered the particle, so instead of gold spheres, we made a nanoshell which is like a golden eggshell; a glass core that is coated with a very thin shell of gold. By controlling the size of the core and the thickness of the shell, we can create different colors and increase the sensitivity of diagnostic tests. Combining mobile cell phone technology with these new, high sensitivity tests offers the promise of a quantitative diagnostic laboratory in your home.
What was your biggest breakthrough in commercializing nanotechnology?
Our breakthrough is the ability to produce nanoparticles with exquisite control over their size, shape, and surface at a commercially viable price. Rods, shells, cubes, plate, and wire shaped nanoparticles with different surfaces are provided to innovators and inventors so that they can modify, combine, and augment the materials for use in commercial applications. We are also focused on reducing cost. Gold and silver nanoparticles have special properties but these materials are expensive. Our challenge is to find a balance between function, price, performance and scalability in order to get to commercial markets. We’ve had a lot of success achieving this balance in medical device and nanomedicine markets.
What is your next challenge?
It's been 15 years since we started the company, but a lot of that work has been foundational to build a library of nanomaterials, develop relationships and scale manufacturing. Our next step is to leverage these capabilities to bring more high impact nano-enabled products to market.[/vc_column_text][vc_empty_space height="20px"][grve_callout title="Tech Spotlight Interviews" heading_tag="h4" button_text="Learn More" button_link="url:http%3A%2F%2Finfo.managedsolution.com%2Fc-level-interview-registration|||"]IT is a journey, not a destination. We want to hear about YOUR journey!
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Lillian Maestas has more than twenty-five years hands-on experience in software engineering, project development, management and business development. She has led large software projects in integrated product team environments and has managed design and development of advanced commercial and military information systems.
Knowledge Made Solutions Inc was founded in 2008 in San Diego, CA. It is a Veteran Owned Small Business (VOSB) providing high quality Engineering Services to the US Government and Commercial Contractors. They specialize in Software and System Engineering Services and related disciplines including Software Application Development, Hardware Software Integration, Technical Project Management, Test Engineering, Quality Assurance, Configuration Management, Information Assurance and Technical Writing.
Your interest in computer science goes back into your college days. What sparked the interest?
I was a typical student in high school, I didn't know what I wanted to do for a career. I sought the advice of my student counselor and she said, “Well, you're good at math, what about computer science?” I said, “What's that?” She said, “Well, it's a new field that's just starting,” and “Since you're good at math, I think it can be a good fit for you.” So, I said, “Okay.”
It was challenging in several ways. One, my computer science classes had only two or three females to start, and then after four, five weeks they would drop out, and I'd be the only female. Where in high school I predominately studied with females, I had the challenge to ask the males if I could join their study group. As well the professors were all male. Two, the subject itself was a challenge, but I just kept at it, because I found it interesting. This is when the computers, they call them the mainframes, were large and you would write your program on punch cards. Each statement of your program would be on a card so you ended up with a stack of cards for the entire program. I remember I put the card deck in my car and while driving home I braked too fast, and the cards went flying. I had to retype the program to get the cards in the right order. This meant I had to find a time slot opening in the lab to retype the program. I learned quickly to put a rubber band around my cards.
What made you stay in computer science?
Directly out of college I worked for General Dynamics in a field service position in Nevada developing software, again I was the only female on this project. We were tracking military exercises and we'd replay the results of their exercises of who killed who in a debrief center. I did the software development for that. We also tracked the first launch of the Tomahawk cruise missile. They launched it off the coast in the Pacific and it made its way all the way to Tonopah Test Range where we were working, and hit its target right on. I found doing the software development for this exciting and fun.
How you support women in STEM?
Since I do business development and also look for the resources to fill positions for Knowledge Made Solutions I definitely look for and support hiring women that are qualified.
I'm also a volunteer and STEM Chair with NDIA, National Defense Industrial Association. About 10 years ago, we recognized the shortage in the STEM educated workforce, both male and female and got involved doing outreach to students to get them interested in STEM and IT. In the beginning I noticed only males showing up to our outreach events, that's when one of my goals became to get girls to attend and for the Cyber cup event to get an all girls team. And we made it happen in one year.
What opportunities are there for women in cyber security?
There are many opportunities for women, many are technical but there's many other aspects to the cybersecurity field, so you don't necessarily have to be an engineer designing hardware, circuits or software. For example, behavioral analyst who determine why and what drives hackers are needed to provide this information to others who can put technical controls in place to monitor for suspicious behaviors based on patterns. Or lawyers, who are knowledgeable in cybersecurity policies. I'm definitely seeing more women entering this field, I see them at Cybersecurity meetings, and I love the encouragement from our male colleagues in supporting women. I see a lot of that, which is awesome.
What is the mission of Knowledge Made Solutions?
We're a veteran owned small business that provides engineering and high-tech services to the Department of Defense. Our mission is to provide excellent engineering in software, systems engineering, and cybersecurity.
How do you contribute to that mission?
I look for opportunities that are good fit for the company, meaning IT and engineering tasks where our experience and expertise can provide best of breed solutions and services. I also look at teaming relationships with other companies where we can complement their team with our expertise or they complement us.
How have cyber-attacks changed over time?
Going back to the 80s and the 90s, the cyber incidences were not very frequent. Now we're hearing about significant attacks every month, actually cyber security incidences are happening every minute. That's the big difference that I've seen. Also, hackers now want a ransom for return of your information. It’s not so much that they want that information, but knowing you do they hold it up for ransom. Where early on hackers actually wanted the secret or proprietary information they stole, such as designs, algorithms, etc.
How will cyber-attacks evolve in the future?
Medical devices are an interesting area. What's the purpose to hack into somebody's medical device? Probably not to get secrets, but to do harm if you don't pay them.
What are 3 steps every company should take to protect themselves against cyber-attacks?
The first one is to do an assessment of your IT and your data. Know what you have. Step two, determine what controls are needed. You need to start setting your priorities, putting more controls in place is good, but you might not be able to do it all at once. So you prioritize. Third step is the awareness. A lot of breaches happen because employees are not aware that their actions open up ways for hackers to get in.
What is SoCal Cyber Cup?
SoCal Cyber Cup is a Cybersecurity challenge for middle school and high school students. They get paired with a mentor from DOD industry and government to work on different cybersecurity challenges for 6 months. The kids are exposed to threats and vulnerabilities and work with the latest technologies to find, remove and recover within what we call a cyber range. A safe place that won’t create real problems while they learn. This year we had the Cyber Range in the cloud. This also allows us to reach a larger group of kids. We've had kids return for all four of their high school years to participate in the cyber cup challenge and after they come back as mentors and sponsors. We’ve also seen several kids get very good positions at local companies based on the experience and knowledge they gained through the cyber cup challenge.
What is your next challenge?
I want to see more kids from underserved areas get involved in STEM and the SoCal Cyber Cup to show them the opportunity this filed offers for their future. Recently NDIA is participating in a program called “STEM in your backyard", we go out to schools in underserved areas and talk to kids about STEM. Our goal is to have 50% of teams from these areas at our next SoCal Cyber Cup.
Read more interviews like this: https://managedsolut.wpengine.com/category/c-level-interviews/[/vc_column_text][vc_empty_space height="20px"][grve_callout title="Tech Spotlight Interviews" heading_tag="h4" button_text="Learn More" button_link="url:http%3A%2F%2Finfo.managedsolution.com%2Fc-level-interview-registration|||"]IT is a journey, not a destination. We want to hear about YOUR journey!
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