The CISO’s Top 5 Worst Nightmares, and How to Prevent Them
The role of the Chief Information Security Officer (CISO) has evolved dramatically. Once focused mainly on cybersecurity and data privacy, today’s CISOs are now responsible not only for safeguarding data but also for taking a proactive approach to identifying and mitigating emerging threats. Their role has expanded to encompass the creation and execution of security strategies that span the entire organization, moving beyond just the IT department to ensure comprehensive protection.
As remote and hybrid work environments become the new standard, CISOs are navigating a sea of unprecedented challenges. Here are some of the most pressing issues keeping CISOs up at night and the strategies they can employ to safeguard their organizations and sleep a little easier.
1. Ransomware Attacks and the Value of Customer Data
For companies that handle a lot of customer data, ransomware attacks can be particularly devastating. The data these businesses collect—ranging from personal identification to financial details—has immense value on the dark web, making these organizations prime targets. Attackers constantly evolve their techniques, learning new ways to infiltrate software or exploit under trained employees.
For CISOs, the stakes are incredibly high: not only is intellectual property at risk, but also the sensitive information of customers, which, if compromised, can lead to identity theft and long-lasting reputational damage. Worse yet, a breach can disrupt an organization’s ability to operate, leading to costly downtime and a loss of customer trust.
In fact, the average cost of a data breach has risen significantly;
“In 2024, the average data breach cost soared to a staggering $4.88 million up from 4.45 million in 2023—the highest ever recorded in IBM’s annual report’s history.” – IBM, 2024 Cost of a Data Breach report.
This represents a notable increase from $4.45 million in 2023, highlighting a growing financial impact on businesses. breaches involving data stored across multiple environments contributed to a sharp rise in intellectual property theft, which increased by 27%.
The report underscores that to mitigate these risks, organizations should implement stronger data visibility and control mechanisms, particularly overshadow data and unmanaged sources. It also advocates for using AI to reduce detection and response times.
“Intellectual property theft spiked; More than one-third of breaches involved shadow data. Yet use of AI/Automation cut breach costs by $1.88 million.” - IBM Newsroom, 2024 Cost of Data Breach Report
This highlights the fact that proactive cybersecurity strategies, like incident response planning and threat detection, are essential for safeguarding sensitive IP and minimizing breach costs
Learn more about this with our upcoming webinar, Microsoft’s Best-Kept Security Secrets, covers Microsoft’s AI-Driven Cybersecurity tools in-depth, as well as how to implement them for automated protection of your organization from evolving threats.
Given that cyberattacks are becoming more sophisticated, avoiding them entirely is nearly impossible. However, CISOs can mitigate the risk by conducting regular vulnerability scans, implementing robust security protocols and staying ahead of vulnerabilities.
Another particularly vital strategy is employee training. Since human error is often the weakest link in an organization’s security chain, educating employees on the latest phishing schemes, social engineering tactics, and security best practices can dramatically reduce the likelihood of an attack.
To further enhance security, Microsoft has introducedintegrated reporting buttons in Microsoft Outlook that allows employees to report suspicious emails quickly. This feature, now available in both the classic version of Outlook for Windows and the Outlook Web App, empowers users to flag potential phishing threats with ease. By enabling swift reporting, organizations can leverage employee vigilance as a first line of defense against cyber threats. While this won't eliminate ransomware risks entirely, it significantly reduces the chances of successful breaches
2. Insider Threats
Insider threats, though less publicized, can be just as daunting for CISOs as external attacks. Employees—whether through negligence, ignorance, or malicious intent—can expose sensitive data and create significant security gaps.
In organizations managing vast amounts of customer information, such as financial institutions or healthcare providers, one compromised account can give attackers access to entire datasets, putting not only customer data but also intellectual property and operational integrity at risk. The complexity of insider threats arises from the fact that these threats come from within the organization, making them harder to detect and neutralize compared to external attacks.
Preventing insider threats requires a multi-layered approach combining technology and human-focused strategies. Tight access controls should be implemented to ensure employees only have access to the data necessaryfor their specific roles, minimizing the potential damage a compromised or negligent employee can cause. Regular reviews of access permissions are essential to prevent unauthorized or outdated access, especially after job role changes or employee terminations.
In addition, advanced user activity monitoring tools can detect unusual behaviors, such as attempts to access restricted areas or bulk data downloads, and alert security teams in real-time. By integrating machine learning and AI into these monitoring systems, organizations can identify subtle anomalies in employee behavior that may indicate insider threats before they escalate.
Equally important is cultivating a security-first culture through continuous employee education and awareness training. Employees must be trained to recognize phishing attacks, avoid social engineering traps, and follow strong password management practices. Regular security training reinforces the importance of individual responsibility in maintaining data security and can dramatically reduce the likelihood of human error.
A well-informed workforce, combined with strict technological safeguards, forms a solid first line of defense against insider threats. Should an insider threat arise, having a robust incident response plan in place ensures that the organization can act quickly, isolating affected systems and minimizing the damage before it spirals out of control.
3. Cloud Security Gaps and Misconfigurations
As more businesses migrate to the cloud, CISOs must grapple with an increased risk of misconfigurations and security oversights. Misconfigured cloud services can lead to disastrous breaches, especially for companies with large amounts of sensitive customer data. Attackers can exploit these gaps to gain unauthorized access, exfiltrating valuable information without setting off immediate alarms.
To address these vulnerabilities, CISOs must adopt a multi-layered approach to cloud security. This includes employing automated tools to continuously scan for misconfigurations, encrypting sensitive data, and ensuring that multi-factor authentication is in place across all cloud services.
In addition, IT teams should be regularly trained to stay current with evolving cloud security practices, ensuring that systems remain as secure as possible. By integrating cloud monitoring with broader security operations, CISOs can maintain visibility into their cloud environments and respond more quickly to emerging threats.
4. Supply Chain Attacks
Supply chain attacks are particularly insidious because they exploit the interconnected nature of modern businesses. Even if a company has robust internal security measures, the weakest link in the supply chain can provide attackers with a backdoor into its systems.
For example, compromised software updates from a trusted vendor can introduce malware into an organization’s network without detection, leading to widespread data breaches or operational disruption. As businesses increasingly rely on cloud-based services and third-party applications, these risks multiply, making supply chain security a top priority for CISOs.
To effectively mitigate supply chain threats, CISOs must adopt a proactive stance, building strong relationships with vendors and incorporating security into every stage of the procurement process. One way to achieve this is by requiring third parties to adhere to security frameworks like ISO 27001 or SOC 2, ensuring that they meet recognized security benchmarks.
Furthermore, organizations should establish contractual obligations around cybersecurity, requiring vendors to report breaches or vulnerabilities promptly. Beyond the initial vetting process, continuous monitoring and real-time threat intelligence sharing with vendors can help companies stay ahead of emerging risks. By incorporating supply chain security into their broader risk management strategy, CISOs can minimize the potential for indirect attacks and ensure the resilience of their entire ecosystem.
5. Compliance Overload
With the rise of privacy regulations like GDPR and CCPA, CISOs face mounting pressure to ensure that their organizations comply with an ever-growing number of legal frameworks. For businesses with substantial amounts of customer data, failure to comply can lead to severe financial penalties and reputational harm. Compliance is no longer just about avoiding fines; it’s integral to building customer trust and maintaining operational integrity.
In 2024, the compliance landscape has become even more complex. New regulations and updates, such as the September 2024 DOJ Corporate Compliance Program Updates, emphasize the need for businesses to manage risks associated with emerging technologies, particularly artificial intelligence (AI). The DOJ’s revised guidance requires companies to demonstrate how they govern and manage AI systems, ensuring ethical use and compliance with legal standards.
Additionally, global compliance concerns have expanded to include issues like environmental, social, and governance (ESG) standards, cryptocurrency regulations, and evolving fraud schemes. Compliance professionals must navigate these challenges while balancing the need for rapid service delivery and adherence to critical guidelines designed to protect consumers and financial institutions.
To manage this complexity, CISOs should adopt automated compliance management systems that track regulatory changes and ensure adherence to all necessary standards. By integrating these tools with broader security operations, organizations can streamline compliance efforts, reducing the risk of non-compliance while freeing up resources to focus on proactive security measures.
Moreover, the integration of compliance with enterprise risk management (ERM) is crucial. The latest guidance from regulatory bodies emphasizes that compliance should not exist in isolation but be part of a holistic risk management strategy. This approach ensures that compliance risks are managed alongside other business risks, creating a comprehensive view of the organization’s overall risk exposure.
By staying proactive and integrating compliance efforts with broader risk management strategies, organizations can better navigate the complex regulatory landscape, building trust and maintaining operational integrity.
Transforming Challenges into Strategic Opportunities
In the face of these pressing challenges, CISOs have the opportunity to transform potential threats into strategic advantages. Rather than viewing each risk as a setback, today’s security leaders can harness these challenges to strengthen their overall security posture and drive business resilience.
By adopting proactive measures—such as advanced threat detection, continuous monitoring, and a deep integration of cybersecurity into the broader business strategy—CISOs can turn reactive defenses into a forward-thinking, robust security framework.
Automation, AI, and human-centered solutions like employee education are critical in addressing the modern complexities of cybersecurity. At the same time, embracing collaboration between IT and other departments helps build a security-aware culture that reduces insider risks, minimizes human error, and aligns security goals with business objectives.
Additionally, staying ahead of compliance changes not only avoids penalties but also creates an opportunity to build trust with customers and stakeholders by showcasing a commitment to data privacy and ethical operations.
Need expert guidance but lack a full-time CISO?Our virtual CISO (vCISO) services provide you with access to seasoned security professionals who can help you navigate complex cybersecurity challenges without the cost of a full-time executive. Whether you're looking to enhance your incident response plan, improve cloud security, or ensure compliance with the latest regulations, our vCISO team is here to provide the leadership and strategic oversight your organization needs.
Ultimately, transforming these challenges into strategic opportunities allows CISOs—and businesses partnering with vCISO services—to not just protect their organizations but to contribute to their growth, innovation, and long-term success. In today’s rapidly changing landscape, effective leadership in security isn’t just about reacting to threats—it’s about building a resilient, future-ready organization that thrives amid uncertainty. Reach out today to learn more about how our vCISO services can elevate your security strategy.
Get Started with Copilot Webinar Series!
Our new get started with copilot webinar series is tailored to help you understand how Copilot can be your digital co-pilot, providing intelligent assistance across a variety of tasks.
What is Microsoft Copilot?
At the heart of Copilot lies a suite of tools and features engineered to boost productivity across the Microsoft 365 ecosystem. Whether you are crafting documents, creating presentations, managing emails, or working with spreadsheets, Copilot is there to assist you. It offers intelligent suggestions, customizable templates, insightful analytics, and industry best practices, ensuring that your work is efficient and effective.
How Copilot Enhances Your Workflow:
Document Creation
With intelligent suggestions and customizable templates, Copilot helps you create professional and polished documents quickly and easily. No more staring at a blank page—Copilot offers prompts and layout options tailored to your needs.
Presentation Design
Copilot assists in crafting engaging presentations by providing design recommendations, content suggestions, and even slide transitions, making your presentations stand out.
Email Management
Managing a flood of emails can be daunting, but Copilot streamlines this process by categorizing, prioritizing, and even drafting responses, ensuring you stay on top of your inbox.
Data Handling in Spreadsheets
Copilot's advanced analytics and data visualization tools transform raw data into actionable insights. Whether you're creating complex formulas or generating reports, Copilot is your go-to assistant.
Why Watch the Webinar Series?
Our recorded webinar series is your gateway to unlocking the full potential of Copilot for Microsoft 365. Each session is packed with insights, practical tips, and real-world applications, specifically designed to meet the unique needs of your business.
What You Will Learn
How to leverage Copilot's intelligent features to streamline your daily tasks.
Practical tips for integrating Copilot into your existing workflows.
Real-world examples of how Copilot solves industry-specific challenges.
Strategies to maximize the benefits of Microsoft 365 with Copilot.
Webinar Series Overview
With eight sessions to choose from, covering a wide range of industries and use cases, you'll find the guidance you need to transform your business processes. Each session is tailored to address specific challenges and showcase how Copilot can be effectively utilized in different scenarios.
Session Highlights:
Introduction to Copilot: Overview of features and benefits.
Copilot for Document Management: Tips for creating and managing documents efficiently.
Enhancing Presentations with Copilot: Design and content suggestions.
Mastering Email with Copilot: Streamlining email communication.
Data Analytics with Copilot: Turning data into insights.
Industry-Specific Solutions: Case studies and best practices.
Advanced Copilot Features: Deep dive into advanced functionalities.
Q&A and Interactive Session: Addressing specific questions and providing personalized advice.
Expanding Copilot for Microsoft 365 to businesses of all sizes
By: Jared Spataro, Corporate Vice President, Modern Work & Business Applications
Our vision for Microsoft Copilot is to bring the power of generative AI to everyone across work and life. Customers like Visa, BP, Honda, and Pfizer, and partners like Accenture, KPMG, and PwC are already using Copilot to transform the way they work, and 40% of the Fortune 100 participated in the Copilot Early Access Program.
We are updating our Microsoft Copilot product line-up with a new Copilot Pro subscription for individuals; expanding Copilot for Microsoft 365 availability to small and medium-sized businesses; and announcing no seat minimum for commercial plans—making Copilot generally available to individuals, enterprises, and everyone in between.
Read on for all the details.
Copilot for Microsoft 365
Copilot for Microsoft 365 enables users to enhance their creativity, productivity, and skills.
First, we are announcing an update to our Copilot product line-up:Copilot Pro—a new Copilot subscription for individuals priced at $20 per individual per month.
Copilot Pro has foundational capabilities in a single experience that runs across your devices and understands your context on the web, on your PC, across your apps, and soon on your phone to bring the right skills to you when you need them. And it has web grounding, so it always has access to the latest information. When you’re signed into Copilot with your Microsoft Entra ID, you get commercial data protection for free—which means chat data isn’t saved, Microsoft has no eyes-on access, and your data isn’t used to train the models.
Copilot Pro provides priority access to the very latest models—starting with OpenAI’s GPT-4 Turbo. You’ll have access to GPT-4 Turbo during peak times for faster performance and, coming soon, the ability to toggle between models to optimize your experience how you choose. Microsoft 365 Personal and Family subscribers can use Copilot in Word, Excel (currently in Preview and English only), PowerPoint, Outlook, OneNote on PC, and soon on Mac and iPad. It includes enhanced AI image creation with Designer (formerly Bing Image Creator) for faster, more detailed image quality as well as landscape image format. And Copilot Pro gives you the ability to build your own Copilot GPT—a pre-customized Copilot tailored for a specific topic—in our new Copilot GPT Builder (coming soon) with just a simple set of prompts.
While Copilot Pro is our best experience for individuals, Copilot for Microsoft 365 is our best experience for organizations. Copilot for Microsoft 365 gives you the same priority access to the very latest models. You get Copilot in Word, Excel, PowerPoint, Outlook, OneNote, and Microsoft Teams—combined with your universe of data in the Microsoft Graph. It has enterprise-grade data protection which means it inherits your existing Microsoft 365 security, privacy, identity, and compliance policies. And it also includes Copilot Studio, so organizations can customize Copilot for Microsoft 365 and build their own custom copilots and plugins as well as manage and secure their customizations and standalone copilots with the right access, data, user controls, and analytics.
Here’s a summary of the updated Copilot product line-up:
No seat minimum and expanded availability of Copilot for Microsoft 365—including small and medium-sized businesses
To empower every organization to become AI-powered, we are making three changes. First, we are removing the 300-seat purchase minimum for Copilot for Microsoft 365 commercial plans. Second, we are removing the Microsoft 365 prerequisite for Copilot—so now, Office 365 E3 and E5 customers are eligible to purchase. We’re also extending Semantic Index for Copilot to Office 365 users with a paid Copilot license. Semantic Index works with the Copilot System and the Microsoft Graph to create a sophisticated map of all the data and content in your organization—enabling Microsoft 365 Copilot to deliver personalized, relevant, and actionable responses. Third, we are excited to announce that Copilot for Microsoft 365 is now generally available for small and medium-sized businesses—from solopreneurs running and launching their first business to 300-person fast-growing startups. If you are using either Microsoft 365 Business Standard or Microsoft 365 Business Premium, you can now purchase Copilot for Microsoft 365 for $30 per user per month.1
Small and medium-sized businesses are the heart of every community and the lifeblood of local economies. They have an outsized impact on the world and markets they support—in the United States, this category accounts for 99.9% of business and employs nearly half of the workforce.2
These businesses stand to gain the most from this era of generative AI—and Copilot is uniquely suited to meet their needs. Small and medium-sized business owners report that communicating with customers takes up most of their time (66%), with managing budgets (50%) and administrative tasks (48%) not far behind.3 Copilot for Microsoft 365 can help reduce this daily grind, giving business owners valuable time back to focus on what matters most: growing their business. And with the Microsoft Copilot Copyright Commitment, small business owners can trust that they are working with a reliable partner. Small and medium-sized business customers that have Microsoft 365 Business Standard or Business Premium can learn how to purchase Copilot for Microsoft 365 via our website or by contacting a partner.
We have been learning alongside small and medium-sized business customers in our Copilot Early Access Program. Here’s what they’re saying about how Copilot for Microsoft 365 is already transforming their work.
“I love that it’s in our environment. It’s able to cross-pollinate and gather information from all of the data we’ve got in Microsoft 365. As a business owner, that’s really important to me because it keeps our people working inside our systems.”
—James Hawley, CEO and Founder at NextPath Career Partners
“I do believe that there isn’t a single job position in the company that won’t benefit in some way from Copilot being available to them.”
—Alex Wood, Senior Cloud Engineer at Floww
“Copilot accurately summarizes the call and meeting notes in minutes. That’s not just faster, it means callers can add more value to the discussion rather than just take notes.”
—Philip Burridge, Director, Operations and Strategy at Morula Health
Empowering partners to help every customer become AI-powered
Commercial customers—including small and medium-sized businesses—can now purchase Copilot for Microsoft 365 through our network Cloud Solution Provider partners (CSPs). This means Copilot for Microsoft 365 is now available across all our sales channels. CSPs have served as trusted advisors to their customers, unlocking profitability for businesses and expanding their own capabilities. Learn more about Cloud Solution Provider partners.
Next steps for Microsoft 365
These announcements come just one month after we announced that we are making Copilot for Microsoft 365 generally available to education customers with Microsoft 365 A3 or A5 faculty, and we’re expanding that to include Office 365 A3 or A5 faculty with no seat minimum. While education licenses are not yet included in the CSP expansion announced today, we will share updates in the coming months. It’s all part of our vision to empower everyone—from individuals to global enterprises—for an AI-powered world.
Learn more about Microsoft Copilot and visit the Copilot for Work site for actionable guidance on how you can start transforming work with Copilot today.
1Copilot for Microsoft 365 may not be available for all markets and languages. To purchase, enterprise customers must have a license for Microsoft 365 E3 or E5 or Office 365 E3 or E5, and business customers must have a license for Microsoft 365 Business Standard or Business Premium.
Copilot is currently supported in the following languages: English (US, GB, AU, CA, IN), Spanish (ES, MX), Japanese, French (FR, CA), German, Portuguese (BR), Italian, and Chinese Simplified. We plan to support the following languages (in alphabetical order) over the first half of 2024: Arabic, Chinese Traditional, Czech, Danish, Dutch, Finnish, Hebrew, Hungarian, Korean, Norwegian, Polish, Portuguese (PT), Russian, Swedish, Thai, Turkish, and Ukrainian.
As we bid farewell to another year, it's the perfect time to reflect on the past and set our sights on the future. For IT departments, embracing the new year often involves reevaluating strategies, streamlining processes, and leveraging innovative solutions.
As a passionate team of IT experts that champion all the ways in which bolstering IT can benefit businesses everywhere, we're so excited to guide you through some New Year resolutions that can revitalize your IT approach and bring success in 2024.
AI Integration for IT Advancement
Resolution: Embrace the integration of artificial intelligence (AI) in our IT operations to enhance efficiency and decision-making processes.
Why: AI technologies, such as machine learning and predictive analytics, can revolutionize how we manage and optimize IT resources. By leveraging AI, we can automate routine tasks, gain insights from data, and make proactive decisions that contribute to the overall success of our IT initiatives.
Automation for Streamlined Operations
Resolution: Embrace automation to streamline repetitive tasks and enhance operational efficiency.
Why: Automation can significantly reduce manual efforts, minimize errors, and accelerate processes. By identifying opportunities for automation in routine tasks, we can free up valuable time for our IT teams to focus on more strategic initiatives, leading to a more agile and responsive IT environment.
Embrace Cloud Optimization
Resolution: In 2024, commit to optimizing our cloud infrastructure for efficiency and cost-effectiveness.
Why: Cloud technology is dynamic and ever evolving. Ensuring that our cloud services are optimized will enhance performance, reduce costs, and allow us to take full advantage of the latest features.
Enhance Cybersecurity Measures
Resolution: Strengthen our cybersecurity posture to safeguard against evolving threats.
Why: As cyber threats become more sophisticated, prioritizing cybersecurity is crucial. Implementing robust measures, such as regular security audits and employee training, will fortify our defenses.
Implement Proactive Monitoring
Resolution: Transition to proactive monitoring for early issue detection and swift resolution.
Why: Reactive approaches can lead to downtime and disruptions. Proactive monitoring ensures that potential issues are identified and addressed before they impact operations.
Upgrade Legacy Systems
Resolution: Develop a plan to systematically upgrade legacy systems to modern, efficient solutions.
Why: Outdated systems pose security risks and hinder performance. Upgrading to the latest technologies ensures we stay competitive, secure, and aligned with industry standards.
Optimize IT Budgets
Resolution: Conduct a thorough review of IT budgets to identify cost-saving opportunities without compromising performance.
Why: Efficient budget allocation is essential for achieving business objectives. Identifying and eliminating unnecessary expenses will optimize our IT spend.
Resolution: Implement or enhance collaboration tools to boost team productivity.
Why: Effective communication and collaboration are cornerstones of success. Integrating advanced collaboration tools will empower our teams to work seamlessly, irrespective of location.
Resolution: Prioritize ongoing training to keep our IT teams well-versed in the latest technologies.
Why: The tech landscape evolves rapidly. Investing in continuous training ensures that our teams are equipped with the skills needed to navigate emerging trends.
You can also access our past webinars for expert walkthrough on various tools and technologies that all IT teams should know.
Explore New Microsoft Solutions
Resolution: Stay abreast of the latest Microsoft solutions and integrate them into our IT ecosystem.
Why: Microsoft offers a suite of powerful solutions. Regularly exploring and adopting new tools can enhance productivity and keep us at the forefront of technological innovation.
As we step into 2024, let's embark on a journey of IT excellence. These resolutions serve as a roadmap for a successful and technologically advanced year. If you're ready to turn these resolutions into reality, our team at Managed Solution is here to support you every step of the way. Here's to a year of innovation, efficiency, and IT success!
The Importance of Monitoring Your Azure Infrastructure
Cloud computing has become the backbone of modern businesses. Among the leading cloud service providers, Microsoft Azure stands out as a versatile and powerful platform, offering a wide array of services to meet various business needs.
However, managing an Azure infrastructure is no simple task, and one critical aspect that should never be overlooked is monitoring. In this blog, we'll delve into why monitoring your Azure infrastructure is paramount for ensuring optimal performance, robust security, and overall business success.
The Dynamics of Azure Infrastructure
Before we dive into the significance of monitoring, it's essential to understand the complexity of Azure infrastructure. Azure's ecosystem comprises various interconnected components, including virtual machines, databases, storage accounts, networking resources, and more.
These components work together to deliver a seamless cloud experience. However, as the infrastructure grows, so do the chances of encountering issues, making monitoring a vital practice to keep everything in check.
The Benefits of Monitoring Azure Infrastructure
Proactive Issue Detection
One of the most significant advantages of monitoring your Azure infrastructure is the ability to detect and address potential issues before they escalate into critical problems.
Real-time monitoring allows you to set up alerts and notifications for abnormal behaviors, sudden resource spikes, or system errors. By identifying and resolving these issues proactively, you can significantly reduce downtime and ensure high availability for your services.
Enhanced Security
Security is a top concern for any cloud deployment, and Azure is no exception. Monitoring plays a crucial role in identifying security threats and ensuring compliance with industry standards. By closely monitoring access patterns, failed login attempts, and potential breaches, you can swiftly take action to protect sensitive data and secure your infrastructure from unauthorized access.
Performance Optimization
Efficiently utilizing resources is essential for both cost-effectiveness and optimal performance. Monitoring your Azure infrastructure provides valuable insights into resource utilization, helping you identify underused or overburdened resources.
By optimizing your resource allocation, you can reduce operational costs and ensure optimal performance for your applications and services.
Key Metrics to Monitor
Resource Utilization
Keep an eye on CPU, memory, storage, and network usage metrics to understand how efficiently your resources are being utilized. Monitoring these metrics enables you to identify bottlenecks and allocate resources appropriately to avoid performance degradation.
Cost
To make better-informed decisions, prevent budget overruns, and ensure you get the most value from your cloud investments; ensure your Azure Monitoring platform enables real-time visibility into cloud resource usage, performance, and overall spend for things like average compute and storage cost.
Application Performance
The performance of your applications directly impacts user experience and business productivity. Monitoring application response times and latency allows you to identify performance bottlenecks, improve responsiveness, and deliver an exceptional user experience.
Servers/Nodes Available
In distributed cloud environments, monitor the percentage of servers or nodes up and available compared to the total deployed. While automation tools can redistribute workloads, a decrease below 90 percent of available servers might signal serious issues with your cloud server instances.
Network Traffic and Latency
In a cloud environment, network traffic and latency can significantly affect data transfer and application performance. Monitoring network traffic helps you ensure smooth data flow and identify any network-related issues that may impact your services.
Time to Acknowledge
Reveal load balancer or under provisioning issues. Monitor metrics for each cloud region to pinpoint specific latency problems. Compare acknowledgement time with and without a CDN for better performance optimization.
Error Rates
These metrics provide visibility into your application's health and the hosting cloud environment. Errors may stem from application issues or cloud environment problems, such as unavailability of cloud services or misconfigured access credentials for services within your cloud setup.
Security and Compliance Metrics
Regularly monitor security-related metrics such as failed login attempts, firewall logs, and access permissions to maintain a secure and compliant Azure infrastructure. These elements are crucial for protecting sensitive data and adhering to regulatory requirements.
Vulnerabilities
Patched/unpatched known vulnerabilities will indicate how timely and adequately patch cloud security risks in your system -- or if you leave them open for too long.
Requests Per Minute
predict peak demand times, enabling efficient scaling of cloud resources. It also aids in identifying and mitigating issues like DDoS attacks, enhancing application security and performance.
File Sharing
Monitoring peer-to-peer file-sharing metrics enables the tracking of changes in authorized file downloads or sharing. An unexpected increase in these activities could be indicative of a compromised cloud security posture.
Azure Monitoring Tools and Solutions
Azure Monitor
As Microsoft's native monitoring service for Azure, Azure Monitor provides a comprehensive solution for monitoring your infrastructure. With custom metrics, log analytics, and application insights, Azure Monitor offers powerful capabilities to help you gain valuable insights into your Azure environment.
Azure Assure
While Azure Monitor is robust, it can be expensive and time-consuming to implement, which can be a huge factor for hesitancy in business leaders.
Thankfully, through managed service partners (MSPs), one can set up the integral monitoring solutions with equally powerful monitoring features and integrations with hands-on expert support – all at an affordable rate.
At Managed Solution, we offer Azure Assure managed services to help you monitor and better manage your Azure environment.
Azure Assure, at a Glance:
Azure Assure Managed Services offers companies, like yours, strategic cloud adoption and optimized support for their Azure infrastructure. Managed Solution handles day-to-day administration, providing 24/7 security and performance monitoring, advanced security and compliance services, cloud migration, and on-demand professional services.
Before setting up your monitoring strategy, define specific monitoring objectives based on your business needs. Clear goals will guide you in choosing the right metrics to monitor and setting up meaningful alerts.
Utilize Alerts and Notifications Wisely
Avoid alert fatigue by configuring alerts and notifications judiciously. Set appropriate thresholds and escalation policies to ensure you receive alerts for critical issues while avoiding unnecessary noise.
Regularly Review and Fine-Tune
Azure infrastructure is dynamic and constantly changing. Periodically review your monitoring configurations, analyze historical data, and fine-tune your monitoring setup to adapt to evolving requirements.
What the Experts (and Data) are saying
The 2023 State of the Cloud Report by Flexera reveals that an overwhelming 92% of enterprises have embraced a multi-cloud strategy. Despite this growing trend, a significant challenge lies in the networking teams' ability to cope with the rapid changes in the cloud environment.
According to Cisco's findings, a staggering 73% of networking teams find themselves dedicating more time to maintaining the existing status quo rather than efficiently managing multi-cloud deployments.
“Monitoring of Cloud is a task of paramount importance for both Providers and Consumers. On the one side, it is a key tool for controlling and managing hardware and software infrastructures; on the other side, it provides information and Key Performance Indicators (KPIs) for both platforms and applications. The continuous monitoring of the Cloud and of its SLAs (for example, in terms of availability, delay, etc.) supplies both the Providers and the Consumers with information such as the workload…” (Sciencedirect.com).
“As introduced in Section 3, Cloud monitoring is needed to continuously measure and assess infrastructure or application behaviors in terms of performance, reliability, power usage, ability to meet SLAs, security, etc. [44], to perform business analytics, for improving the operation of systems and applications [45], and for several other activities (see Section 3). In this section we introduce a number of concepts at the base of Cloud monitoring that are used to set the context for the following…” (Sciencedirect.com).
These findings make it clear that managing cloud platforms is growing increasingly difficult for businesses, and only further highlight the growing need for cloud monitoring as well as expert-supported management of these incredible systems.
Getting the Best Out of Your Azure Infrastructure
Monitoring your Azure infrastructure is essential for modern businesses. More than having your cake and eating it too, you will secure, optimize, and save on costs to make every bite all the more worthwhile.
From proactive issue detection, to enhanced security, to in-depth visibility enabled performance & cost optimization – the benefits of Azure monitoring enable you to leverage the power of one of the best cloud computing platforms on the market and advance it to the benefit of your business.
Embrace monitoring as an integral part of your Azure strategy and pave the way for a successful and resilient cloud journey. Chat with one of our cloud experts today about Azure Monitoring and get any questions you have, answered.
Learn More + Free upcoming webinar
If you're ready to talk more about Microsoft Azure with a qualified expert, send us a contact request here and we'll set up a time to chat with you. For a deeper dive into the platform, join us on October 25th for part two of our free Azure Webinar series.
| Kevin Peesker, Worldwide President for Small, Medium and Corporate and Digital
Small and medium-sized businesses (SMBs) are the cornerstone of every community. With an estimated 400 million SMBs operating worldwide, they account for 99% of global organizations. SMBs are the main source of job creation, making up between 60%-85% of employment. [1][2] And according to the International Labor Organization, by some estimates, SMBs contribute up to 70% of GDP.[3]
With that kind of scale and impact, SMBs need the ability to innovate to be successful and thrive in a digitally enabled economy.
During the pandemic, we saw that businesses able to accelerate their digital transformation fared better than those that did not. Many reported growth through their focus on tech intensity.
Under such unprecedented circumstances, Microsoft was curious to learn how SMBs view the current realities of their businesses, to understand their goals and priorities, and to assess whether technology is seen as a catalyst to future success.
Analysys Mason was commissioned to conduct research with over 3,000 SMBs from 10 different areas of the world, representing the global footprint of SMBs.
Today, we are releasing our findings with the Microsoft SMB Voice and Attitudes to Technology Study 2022.
Top insights
Digital technology adoption contributes to faster growth
The study confirms that nearly 70% of businesses consider growth as their primary driver, and technology “early adopters” saw faster and higher growth. Businesses identified as early adopters are twice as likely to have achieved their past business objectives plus higher revenue growth over the past year and are also four times more likely to be highly confident in their future business success. Today, businesses are focusing on sustaining growth despite geopolitical uncertainty, high inflation and energy prices. For 51% of businesses, the ongoing impact of COVID-19 remains a concern.
Security and reliability form the foundation
More than two-thirds of SMBs plan to increase their IT budgets in the next year, prioritizing investments in the following ways:
Eighty percent of businesses expect to have a hybrid workforce for at least the next two years and require the technology to support their business goals in a reliable and secure way.
Partners help drive strategy and SMB growth
While the majority of SMBs recognize the importance of technology in reaching business goals, 16% see it as essential. However, many SMBs need partners to map the right technology to their business strategy. Almost half choose technology partners, with 33% favoring Managed Service Providers or Cloud Solution Providers whom they expect to proactively recommend technology solutions to accelerate companies’ business goals.
The millennial factor
Millennials hold 41% of technology decision-making roles. They tend to work for newer companies and 13% are more likely to see technology as important or essential to business success. Nearly one-third of millennials identify as technophiles in their personal lives, carrying some of their consumer traits into how they research and purchase technology, placing high value on peer ratings and reviews when making purchasing decisions. In 2016, Gallup flagged that millennials favor purpose over paycheck in their How Millennials Work and Live report. Millennials as business owners apply those values to their business and technology priorities.
Environmental, Social, and Governance (ESG) goals – no longer just for the enterprise
Two-thirds of SMBs in the study report having ESG assessment and monitoring frameworks in place. Millennials are leading the way, being the most likely to have an annual report dedicated to their ESG progress. In terms of focus areas, 37% cited lowering their environmental impact, 30% wanted to improve their diversity and inclusion, while 30% were focused on job creation. The study points to a link between an ESG focus and attainment of business objectives – with both these traits being most prevalent among early adopters.
Ninety-nine percent of the world’s businesses are actively seeking solutions to address current challenges and generate new opportunities. This community impacts economies worldwide and the livelihoods of billions. They do this not to just be resilient and survive, but to thrive and bring innovation to their industries and value to their customers. Microsoft continues to listen to and learn from our SMB customers, aligning to what is their top of mind.
Together, the possibilities are endless, and opportunity abounds for all.
Founded in 2002, Managed Solution was barely 6 years old when the 2008 financial crisis hit. Yet, even as a young company we managed (pun intended) to pull through and grow to become the organization you now know today. That is why, today, we're talking about technology and economy.
With that in mind, we sat down to interview our CEO, Sean Ferrel, to discuss the recent economic events and how they pertain to Information Technology and the Tech industry in general. Read on to explore a top-down examination of a post-covid financial climate and gather insight and advice for your business.
Sean: In the last 3+ years there’s been a lot thrown at businesses. From COVID-19 to hybrid workforces; all the way up to how the housing markets have been affected. When people started to work from home it changed the places where people wanted to live. This drove a lot of inflation in certain areas that didn’t previously have these high-salary workers in the market before.
However, the housing market is one aspect. At the core of it, we could argue that there’s been a supply problem across the board. We see it an automobile makers and shipping components. For example, we rely on other countries for things as simple as [computer] chips. Manufacturers couldn’t get the chips to put into cars so a lot of cars couldn’t be built, which then created low supply, and the big companies with low supply were able to charge more for the commodities and goods we needed.
Even with our food and beverage companies. There was a problem there as well due to the lack of potential employees. So, whether it was auto-parts or workers in factories: businesses couldn’t produce as fast as they [normally] would. The demand for goods was still high, the supply was low, and ultimately people charged, and are still charging, more for their product.
Now, the more supply that these companies create and market - the less demand they might get for the product if it becomes more saturated. Meaning they’d have to bring down their inflated costs.
They also have to pay more in taxes if they produce more of something. So, a lot of companies have kind of sat for a minute and said, “well, we're getting a lot of money for our product than we used to get, so why should we produce anymore just to get taxed more for it?”. Which is why many have continued to drive the same amount of supply out of their organization and the inflation has remained. Of course, there’s more nuance to it, but essentially that’s where we’re at.
I think the reason why we’ll run into the “recession”, however, is simply because the dollar goes less far. Things are more expensive and the only way to combat that is businesses paying their employees more. This is challenging and leads to businesses charging their customers more and it becomes a very vicious cycle. One that, unfortunately, will eventually come to a head when businesses can longer afford to pay their employees more and will likely automate their processes instead, or they’ll have to downsize. So, I do think there will be more layoffs coming.
What’s interesting though, we all read about the layoffs at Google, Amazon, and Microsoft. It wasn’t because the companies were doing poorly -- they have more cash in the bank than ever. It’s merely due to the fact that their demand is going to go down because of people’s dollar’s not going as far.
2008 v. 2023
How do you feel our current economic situation compares to that of 2008?
Sean: Compared to 2008, it’s a very different market. Back then it was the way banks were lending with negative amortization loans. Essentially, saying “we're going to loan you for this half a million-dollar house -- which you probably couldn't afford with your salary this much money -- and in three years we're going to increase your interest rate adjusted from an initial 5% or 4% interest rate up to 12%.
That increased the cost of the mortgage and people just got wiped out really fast. They couldn't afford it and hence we had a huge market where things were foreclosing, people didn't have the money and they borrowed against the home and their credit was tapped.
In today’s world though, people have been making a lot of money. It’s been a good economy for a long time, and I don’t think people are tapped credit-wise at this point, so we’re not going to see a big downturn where people are liquidating everything they have. But we definitely need to see some changes happen.
The Tech Industry
From your perspective, what are the main shifts the economy has had on the tech industry?
Sean: In the whole tech-sector; you have four things that happened in the workplace:
Hybrid Workforce
Heightened concern for cybersecurity
Workplace culture shift
Increased interest in the cloud
What I see there is a problem in general with “can technology solve it?” one, but two, “does the workforce for technologists -- like the people that we employ -- have the skill set”?
Technology has sprawled a ton, so it’s almost impossible to find enough talent out there to keep up. There's a huge lack of it from security talent to cloud talent, etc.
So, companies are struggling to find the right IT people who aren’t over-charging for the cost of their labor because, again, the employee-cost has inflated. That’s why now there’s this notion of “Do More With Less”. Technology and economy, obviously being closely interwoven in this concept.
Doing More with Less (Technology and Economy)
Could you tell us what “doing more with less” looks like?
Sean: I think one question is; are companies ultimately building tools that are easier to manage by bolting them together? For example, Microsoft owns Microsoft Azure (the cloud).
They also own the operating system within the cloud, which is windows. Then they own the productivity software we all use, which is Office 365 -- and in that you have your communication tools like Microsoft Teams, collaboration hubs like Microsoft Viva -- all the way down to the computer with Windows operating system.
With that, they can control the market from a cost perspective and drive down costs for these suites of products. Not to mention, more Microsoft people in general are probably out there in the world studying and learning.
Making it a little bit easier to find people who do work in that area. And at the ultimate goal; it's easier to manage the process and the technology by consolidating into one or two platforms as opposed to having many, many vendors.
It’s similar to security too. Everybody's coming to market with amazing security tools that do detection at the endpoint or do secure app management to secure applications in the world. But now there's a lot of them and there's not enough resources out there to ultimately manage many different types inside of one business.
So, that's where the big picture of the project-based work consolidation is happening. You have more talent to manage better and more control & cost optimization by consolidating these infrastructures. Today's technology and economy are extremely closely related so business leaders need to emphasize having the right technology for their companies.
The Role of Managed Services
Could you speak about how this all ties into managed services and IT outsourcing? What benefit, if any, could customers gain from these types of services and solutions during this time?
Sean: As I mentioned before, you have the whole thing around hybrid and remote workforces. There are two things that happened:
Shifted working hours
Changing workforce (great resignation)
Where previously companies had one IT person in the office. That’s not the same anymore. If people are working from home, they're working 24 hours a day. There's not really a regular 9 – 5 anymore.
That means the calls are coming in more than ever. The person who worked internal IT doesn't want to be the person hanging on the phone taking those calls all day every day and it’s not like they can run into anyone’s house to get everything set. That’s why we see technical call-based Help Desks becoming more and more popular. So, outsourcing will continue to grow in a bad economy. Outsourcing and centralizing the tools that are being managed by companies.
The second reason why outsourcing is becoming bigger, is due in part to the great resignation. With the inflation of salaries and expense of increased employee turnover, people are looking at companies, like Managed Solution, instead.
Beyond that, when it comes to enhancing security, making their users more productive, or having collaboration tools move into the cloud -- many companies are finding that the traditional IT teams are not always tooled up for this. That's why we're seeing more companies outsourcing a lot of that strategy as well; to help them build a long-term footprint that looks at the total cost of ownership. They’re asking organizations like us, “How do we optimize costs and better productivity for my new hybrid workforce of users and make sure we’re secure?”.
For us, it's a nice place to play in the industry right now, being sort of the managed service provider who outsources all this stuff and the consulting arm to be able to go out and help build the future architecture.
Advice to Fellow Tech Companies
We’ve established that the economy today is different than it was in 2008, but one thing they have in common is their negative impact on people and businesses financially. As a business leader who came out of that, do you have any advice or words of comfort for fellow tech companies like Managed Solution?
Sean: For tech companies like ours, it’s always been a good thing to have multiple vendors on your website such as Microsoft, Amazon, Google, Dell, etc. A lot of the traditional sense has been that those are kind of like VARs, or ‘value added resellers’, who could resell all these products and services.
But my advice, is that you’ve got to pick a horse. Make sure you understand what suppliers (Microsoft, Amazon, Salesforce, VMware, Cisco), are building that understand the economic climate. If cost is a big factor and businesses are having to do more with less technology, who's building the technology in one stack of products to ultimately give you all the tools that you need to be successful?
Consolidation is really where I think all businesses should try to head and are trying to head right now. So, ultimately, as it pertains to technology -- I think picking that horse that you think is going to be best in the race is key. Technology and economy is a huge conversation right now. Technology and economy are both make or break aspects for businesses today.
If you’re interested in speaking to one of our team members for more tech-guidance? Contact us and we’ll be happy to help.
Want more resources or interested in more tech content? Head over to our blog page! Technology and economy is a huge conversation right now. Be sure to keep up with us to stay in the know!
Staffing Services: The Details- What you need to know!
By: Amanda Hawthorne, Director of People and Culture at Managed Solution
So you’ve got an opening or resource need on your team? Exciting! Managed Solution’s Staffing Services can help! But knowing where to start with an outside recruiting firm can be tough, and you may have a lot of questions about the process…
There are plenty of choices for service providers: so how do you know which is going to deliver?
Sometimes the exact resource or budget requirements for your position may be a bit hazy, and you may still be sorting out how exactly a new hire will engage within your team. Who can help you define your needs and understand a market-realistic hiring budget?
Everyone is already stretched thin today, and no one has time to interview a series of candidates who completely miss the mark. Working with a trusted Staffing Service provider like Managed Solution can help you quickly connect with pre-vetted technical talent so you can make efficient staffing decisions and get back to work with the right team!
Why You Can Trust Managed Solution to Deliver Top Talent
Managed Solution is an IT service provider – which means IT people are our business. For over 20 years, we’ve been meeting talented engineers and connecting them with our clients across Southern California (and beyond!) to fulfill ongoing support or even project-based needs. In the age of remote work and the “Great Resignation,” it’s more important than ever to hire highly skilled and vetted engineering talent – and even harder to find them!
After hearing from client after client about the challenges they’re having in finding and vetting top talent, we saw an opportunity here: open our Talent Community to our clients, giving them access to the amazing people we’re meeting daily. (And as a bonus, individuals in our Talent Community have already been vetted by our Microsoft-certified engineers!)
Plus, since hiring our Talent Advisor, Kat Grunzinger, we now have a talent concierge to meet with our clients and really dive into their needs, to help define an opportunity for efficient recruiting. Kat has years of experience in the recruiting space and has a true knack for building quick rapport with candidates, diving into what they know (and don’t), as well as understanding what opportunities are truly of interest to them. She leverages this same inquisitive nature to consult with clients to understand what Staffing Services are best-suited to their needs – and which candidates will really fit the bill!
What You Need to Know When Getting Started with Managed Solution’s Talent Advisor
You may be asking, what’s it like to work with Managed Solution’s Talent Advisor?
Here’s what you can expect:
First, Our Talent Advisor will want to interview you! We’ve found the best way to understand the true needs of an organization isn’t to rely on a job description (which may be out of date or miss key aspects of what a position truly requires), but to go straight to the source: you!
As a hiring manager, you’ll have insight into your needs, your team, and your organization – even if you haven’t scoped out a formal job description yet, or if you haven’t gotten the chance yet to update the one that’s been on file for years.
Our Talent Advisor can help you outline the specific function that’s needed. She’ll be aiming to understand the ins and outs of your open role, so she can connect you to the right resources. Key questions she’ll ask include:
What function or role will this person play in your organization or project? Do you need someone to take charge and lead a team? Someone to execute tasks already outlined in a project plan? Someone your end users can trust to solve their issues in a responsive and friendly manner?
What skills & experience are essential for their success? Are you seeking a well-rounded IT generalist with demonstrated success in a particular industry? A helpdesk superstar already proficient with a specific ticketing system and Office365 administration? An SQL wizard?
Who will this person interact with most often? What people skills would make someone most successful in those interactions? Every team has a different style, and Our Talent Advisor knows a successful candidate will be a value-add to your existing team culture. Is your team highly process oriented or working in a compliance-heavy environment? Operating in a start-up mentality where adaptability is key? Our Talent Advisor wants to know so we can present candidates who are ready to jump in and be successful!
What is the available budget and target market for hiring? Are you looking for an onsite resource in your downtown Los Angeles office, or flexible to find someone fully remote from anywhere in the nation? Do you have budget for a full-time internal hire, or will you be looking to staff a temporary need with an external position on an hourly bill rate?
Our Talent Advisor will ask these key questions so she understands exactly what this individual will be doing on a day-to-day basis and how their success will be defined. This will help her articulate the opportunity to potential candidates - and help us avoid wasting your time with candidates who would fall short of expectations. This understanding will allow her to scroll through her mental Rolodex of people in our Talent Community so she can quickly connect you with any pre-vetted candidates that might align with your goals.
Understanding your needs can also help us align our Staffing Service offering with your ‘ask’ to ensure we’re helping you meet your need in a cost-effective manner.
How Managed Solution Approaches Staffing Services
Managed Solution offers several different Staffing Services to meet your IT hiring needs:
Direct Hire Recruiting: With this model, Managed Solution will leverage your job specifications to actively seek out qualified resources for you to interview, hire, and onboard onto your team. In addition to the keen instincts of our Talent Advisor, we vet candidates with our Microsoft-certified engineers before we even present their resumes to you. When we send a candidate profile your way, you can be confident of that resource’s technical skills – plus, they’ll have been briefed by our team on your needs and expectations so you can get have a meaningful conversation from the start. With our significant IT hiring experience and vast Talent Community of pre-vetted resources, our Direct Hire Recruiting service will get the right person, sooner, so you can focus on your team.
Staff Augmentation Resourcing: In this service, Managed Solution performs the same service of connecting you with talent aligned to your needs, but, in this case, the resource will be retained by our team and assigned to a project or temporary position on yours. Let us handle the administrative side of things, from payroll to benefits, and you can focus on your team’s priorities. You’ll still get all the benefits of our pre-vetting, our Talent Advisor’s concierge intake process, and our Talent Community – plus, after a set term, you’ll have the option to convert your Staff Augmentation Resource to your own team without an additional fee.
Technical Vetting: With technical vetting, we’ve shifted the recruiting model a bit – you bring the candidates, and we provide feedback about the candidates’ critical skills, based on interviews with our Microsoft-certified engineers. This service is especially suited to hiring for executive or management-level IT staff: after all, who at your firm can provide a true skills assessment of a resource if that resource is meant to be the most technical member of your team? In that case, we’re happy to leverage the technical knowledge of our seasoned engineers and even our executive teams to help vet your candidates along job-related criteria that you define when you engage our services. We can also help provide feedback for your systems engineer, systems/network administrator, and helpdesk technicians! For a reasonable, fixed price, gain some additional peace of mind about your next hire!
When our Talent Advisor meets with you to discuss your team’s needs, she’ll help you determine which Staffing Service is right for you.
How a Strong Rapport with Your Talent Advisor Helps You Hire Better, Faster
Once a Staffing Service Agreement is signed, she’ll begin sorting through our existing connections within our Talent Community and will reach out to appropriate passive candidates on your behalf.
When we find suitable candidates – aligned to your role in terms of experience, skills, location, culture, and career goals – we’ll pre-vet them with our Microsoft-certified engineers and then present you with their talent profiles (a fancy term for their resumes, catered to your position). Ideally, they’ll all look good on paper, and then it’s time for you and your teams to interview!
Our Talent Advisor will work with you to define your own vetting process for the opening – who will be involved in the interviews; when/how interviews will be conducted; etc. Then, she’ll coordinate scheduling and share pertinent information to the candidate so they can be on-time and ready to discuss your opportunity, whether that’s in person at your office, or via Microsoft Teams video interview. (We can even send out a Microsoft Teams meeting bridge for you and the candidate to connect on!)
During the interview, you’ll get a sense of your own as to whether the candidate meets the eligibility and suitability requirements of your role. Our Talent Advisor will check in after your interviews to hear about what went well, what concerns still linger, and what next steps look like. Our Talent Advisor will also get feedback from the candidate to ensure a strong mutual fit before moving ahead in the process. This two-way flow of information and feedback is one essential for effective recruiting services – and helps ensure that by the time an offer is issued, you’re confident it will be accepted.
Having a strong rapport with your Talent Advisor can help you move through the hiring process faster, more effectively, and with the outcomes you’re looking for. Sometimes hiring managers hesitate to share negative feedback about a candidate’s skills or experience (because who likes giving bad news?), but we encourage open communication during this process. Understanding exactly what is or isn’t working helps us ensure a better outcome on the next candidate. And if things are going well, timely communication is even more important: you’re more likely to get an enthusiastic “yes!” in response to an offer when the candidate feels the process has moved along at a natural clip, and they’ve received timely, positive feedback. Plus, a strong rapport with your Talent Advisor also allows her to share honest feedback from candidates about your position, interview process, and the candidate experience.
What details Talent Advisor Wants You to Know
Want the inside scoop about working with our Staffing Services professionals? We sat down recently with Kat Grunzinger, Managed Solution’s Talent Advisor, to talk about her professional background in recruiting and her hopes for Managed Solution’s Staffing Services.
Here’s what Kat Grunzinger, Managed Solution’s Talent Advisor, wants you to know!
Q: What do you want a hiring manager to know about you?
A: “I want hiring managers to know that I’ve been in their seat! I know how challenging it can be to find, vet, and hire the right people for the right positions. That level of empathy drives me to move quickly across the process – jumping onto an intake call, running through recent conversations to see if there are any immediately ‘right’ candidates, proactively sourcing talent across multiple platforms, and being timely in scheduling and feedback. I will earn the hiring manager's trust by active listening to quickly understand an opening; by being flexible and available for their calls; by following through on any action items outlined; and by reassuring them that I’m here for them! I feel most successful when I know we’ve done the right thing for the client.”
Q: What drew you to recruiting and what’s your favorite part of the process?
A: “I love getting to meet talented individuals and hearing their stories and learning what they want out of their careers – and then getting to help make that happen! It’s a privilege to assist in their journeys, and I take seriously that we are talking about a person’s livelihood. The same care I take in building relationships of trust with hiring managers, I apply to our Talent Community. My goal is to facilitate transparent, two-way communication. I’m not afraid to tell a candidate when a job isn’t going to help them meet their goals because it frees them up to find the opportunities that are right.”
Q: What should a hiring manager know about your job to make the relationship more effective?
A: “Honest and open communication matters. Not only is this aligned with Managed Solution’s values and Code of Conduct, it’s truly critical for recruiting and other Staffing Services. A hiring manager needs to be honest and realistic about budgets, the true needs of their team, – and sometimes as an outside entity, I’m able to help them see another side of the coin. Whether that’s advising the client about the right pay scale for a position with a specific region or helping them see that their job description is unrealistic (or describes three different jobs), I really appreciate when hiring managers value this two-way feedback. I think it brings us more credibility as recruiters and ultimately helps clients fill their needs.
I think it’s also important for a hiring manager to understand that my role as a recruiter is to help sell the value of an organization or position to candidates. The time we invest up front in an intake call positions me to effectively communicate with potential candidates about the roles, and to proactively answer the questions they have. We’ll both spend more time talking to the right people if a hiring manager spends the time with me up front to help me learn how their team functions, what types of soft skills help someone thrive, and what perks/benefits exist within their organizations. I’ll definitely do the right homework on my side to read the job description, the company website, and more before that meeting, but there’s nothing like learning straight from the hiring manager how the team is doing and what it needs.”
Q: What are your hopes for Managed Solution’s Staffing Services?
A: “My hope is that we can continue building trust with our clients, as we succeed in connecting them with qualified talent. I know I’ve done my job when a client comes back for help with another opening or refers us to their colleague for assistance on a role. Continuing to help good people find fulfilling work with amazing organizations – that’s what it’s all about!”
Ready to hand over the heavy lifting to us? Email us about our Staffing Services today!
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