Success Stories That Highlight the Transformative Power of Outsourced IT Services

Managing IT in-house can be a daunting task, often proving costly, complex, and resource-intensive, especially with the rise of cybersecurity threats, cloud adoption, and AI-driven automation. This is where IT outsourcing becomes a game-changer.

According to the Deloitte Global Outsourcing survey, that around 57% of companies outsource IT functions to reduce costs and bridge talent gaps. Additionally, the same survey found that 81% of organizations outsource cybersecurity functions to enhance their security posture. The trend is growing, with 59% of companies expressing interest in outsourcing IT to focus on core business functions and leverage specialized expertise. Continue reading to explore the world of outsourced IT services from the pros and cons to 5 of our top success stories in information technology outsourcing.

Table of Contents

1. 1. What is Outsourcing?
   2. Key Trends
   3. Pros and Cons of IT Outsourcing
   4. 5 IT Outsourcing Examples
   5. Biotech: IT Infrastructure Transformation
   6. Education: Email & IT Support Optimization
   7. Finance: Compliance & Security Upgrade
   8. Healthcare: IT Modernization & Support
   9. Marketing: Scalability & Security Enhancement
   10. Conclusion: The Value of Outsourced IT Services

What is Outsourcing?

Outsourcing is the practice of hiring external service providers to deliver IT-enabled business processes, application services, and infrastructure solutions. According to Gartner, "IT outsourcing is the use of external service providers to effectively deliver IT-enabled business process, application service, and infrastructure solutions for business outcomes."

This strategy allows organizations to leverage utility services, software as a service (SaaS), and cloud-enabled outsourcing to enhance operational efficiency. Outsourcing IT services helps businesses develop the right sourcing strategies, select appropriate service providers, negotiate effective contracts, and establish governance for long-term success. Companies opt for outsourced IT support to reduce costs, accelerate time to market, and access external expertise, assets, and intellectual property.

Key Trends in IT Outsourcing

As technology evolves, businesses are turning to IT outsourcing to stay competitive. Several trends are shaping the future of outsourced IT services:

Artificial Intelligence & Automation: AI-driven automation is transforming IT support, cybersecurity, and cloud management. Companies are leveraging AI-powered chatbots, automated threat detection, and predictive maintenance to enhance efficiency and security.

Cybersecurity & Compliance: With increasing cyber threats, organizations are prioritizing security in their IT outsourcing strategies. Managed security services, threat intelligence, and compliance management help businesses safeguard sensitive data and meet regulatory requirements.

Cloud Computing & Digital Transformation: More businesses are migrating to the cloud to improve flexibility, scalability, and cost efficiency. Outsourcing cloud services ensures expert management, optimized performance, and seamless integration with existing IT infrastructures.

24/7 Help Desk & IT Support: As remote and hybrid work models continue to grow, businesses require round-the-clock IT support. Outsourced help desks provide proactive monitoring, rapid issue resolution, and enhanced end-user experiences.

Co-Managed IT Services: Many organizations are opting for a hybrid IT approach, where in-house teams collaborate with external IT providers for specialized expertise while retaining strategic control over critical IT functions.

Outsourcing IT services allows companies to focus on their core business while benefiting from expert-driven IT support. Managed Solution offers tailored IT outsourcing solutions, including cybersecurity, cloud management, AI-driven automation, and 24/7 help desk services, ensuring businesses stay ahead in an ever-evolving technology landscape.

Pros and Cons of IT Outsourcing

Before deciding whether to outsource IT services, it's important to weigh the benefits and potential drawbacks:

By carefully selecting a trusted IT outsourcing partner, businesses can mitigate potential risks while maximizing the advantages of outsourcing. For a detailed guide to Managed It Services and Managed IT Provider selection, download our comprehensive eGuide here.

5 IT Outsourcing Examples

When done right, IT outsourcing has the power to transform businesses in every industry. With our collection of five in-depth customer success stories that serve as perfect examples of IT outsourcing, you'll discover unique challenges, innovative solutions, and measurable results, showcasing how organizations of all sizes leverage outsourced IT to enhance security, improve efficiency, and drive growth.

1. Biotech: IT Infrastructure Transformation

Biotech companies rely on secure, scalable IT infrastructure to support research, protect sensitive data, and ensure regulatory compliance. With complex data management needs and remote teams, outsourcing IT services helps biotech firms leverage enterprise-grade security, cloud solutions, and 24/7 support—without the overhead of in-house IT staff.

Pathway Genomics Outsources IT to Leverage Greater Talent at Lower Cost

About the Client:
Pathway Genomics is a biotechnology company that offers genetics testing and AI-driven insights to physicians for personalized healthcare.

The Challenge:
With a remote workforce, Pathway Genomics needed a secure IT infrastructure to enable compliance, enhance collaboration, and reduce IT management burdens. They required a solution that ensured data security, HIPAA compliance, and seamless access to IT resources for their globally distributed team.

Key Results:

• Migrated IT infrastructure to Microsoft 365 and Azure to enhance accessibility and security
• Implemented Active Directory for identity management to streamline access control
• Provided 24/7 help desk and on-site support, improving IT efficiency and compliance
• Reduced IT costs while enhancing cybersecurity and user experience

By outsourcing to Managed Solution, Pathway Genomics streamlined IT operations, allowing employees to focus on business growth instead of technology challenges. Their IT infrastructure now supports a rapidly growing remote workforce with scalability, compliance, and operational efficiency. >>Read The Full Case Study

2. Education: Email & IT Support Optimization

For Educational institutions, security and accessibility are key. These organization require IT solutions with the growing demands of remote learning and compliance requirements like FERPA. Partnering with the right Managed IT Provider enables colleges to modernize email systems, implement cybersecurity measures, and provide responsive help desk support—ensuring seamless digital experiences for students and faculty.

Sierra College Enables Secure & Accessible Email with Help Desk Support

About the Client:
Sierra College is a public community college serving over 20,000 students and faculty across multiple counties in California.

The Challenge:
Sierra College required a secure email solution that was accessible anytime, anywhere while ensuring FERPA compliance and reducing internal IT workload. They needed a scalable solution that would support remote learning and facilitate better student-teacher collaboration.

Key Results:

• Migrated 40,000 student and 100 staff mailboxes to Microsoft 365 for improved accessibility and security
• Implemented Single Sign-On (SSO) to enhance user experience and reduce login issues
• Developed customized training guides and self-help resources, reducing IT help desk requests significantly

Managed Solution’s expertise ensured a smooth transition to cloud-based email services, increasing accessibility, security, and operational efficiency. The solution empowered students and faculty with a reliable, user-friendly, and compliant communication platform. >>Read The Full Case Study

3. Finance: Compliance & Security Upgrade

Financial firms face strict regulatory requirements and cybersecurity threats, making IT security and compliance critical. By outsourcing the management of IT, financial organizations gain expert-driven security solutions, cloud compliance tools, and proactive risk mitigation, allowing them to focus on core financial operations with confidence.

Financial Organization Stays Compliant with Managed Solution & Microsoft

About the Client:
A leading financial services firm struggling with regulatory compliance due to its reliance on Google Apps.

The Challenge:
A compliance audit exposed significant IT vulnerabilities, including data security risks and lack of standardized policies. The organization needed a secure, scalable IT infrastructure to meet regulatory requirements, enhance data protection, and improve internal operations.

Key Results:

• Migrated from Google Apps to Microsoft 365, ensuring full compliance with financial regulations
• Implemented advanced security measures, including multi-factor authentication (MFA) and encryption
• Passed compliance audit seamlessly, reducing business risk
• Lowered IT infrastructure costs while improving operational efficiency

With Managed Solution’s IT outsourcing services, the firm ensured compliance, streamlined operations, and enhanced cybersecurity while maintaining seamless business continuity. >>Read The Full Case Study

4. Healthcare: IT Modernization & Support

Healthcare entities depend on fast, secure IT systems to manage imaging data, ensure HIPAA compliance, and maintain uptime for patient care. Outsourcing IT support enables radiology firms to implement secure cloud storage, automated monitoring, and rapid incident response—reducing downtime and enhancing operational efficiency.

Radiology IT Solutions – Enhanced Tech Support for Mission-Critical Operations

About the Client:
A nationally accredited radiology provider with over 100 radiologists across 67 locations.

The Challenge:
The client struggled with fragmented IT support, slow data processing, and outdated systems, all of which impacted patient care. Their IT infrastructure lacked real-time monitoring, data backup solutions, and secure image-sharing capabilities.

Key Results:

• Implemented a co-managed service model with onsite and remote IT support, reducing response times
• Integrated ConnectWise for automated IT management and system monitoring
• Deployed secure cloud-based storage for radiology imaging, enabling faster access and collaboration
• Reduced downtime for clinical staff, ensuring continuous operations and better patient outcomes

Managed Solution modernized the IT infrastructure, ensuring efficient operations, rapid response times, and high availability of critical radiology services. >>Read The Full Case Study

5. Marketing: Scalability & Security Enhancement

Marketing agencies need flexible, secure IT solutions to support remote teams, protect client data, and ensure seamless collaboration. By leveraging IT support, agencies can scale efficiently by providing managed cloud services, cybersecurity governance, and remote IT support—allowing creative teams to focus on delivering impactful campaigns.

Red Door Interactive Leverages Managed IT Services for Scalability

About the Client:
Red Door Interactive is a full-service marketing agency recognized for its creative campaigns and dynamic workplace culture.

The Challenge:
Red Door Interactive needed to scale IT support quickly and securely amid the COVID-19 pandemic and remote work transition. They required a flexible IT infrastructure that would support business continuity, enhance security, and enable remote collaboration for their creative teams.

Key Results:

• Built a secure remote work IT infrastructure, ensuring seamless collaboration and performance
• Provided cybersecurity governance, including VPN security, endpoint protection, and risk assessments
• Managed software licensing and IT resource allocation, preventing inefficiencies and unnecessary expenses
• Enabled IT scalability without hiring additional in-house staff, reducing overhead costs

By partnering with Managed Solution, Red Door Interactive ensured business continuity, enhanced security, and optimized IT infrastructure, proving the value of outsourced IT services in rapidly evolving work environments. >>Read The Full Case Study

Conclusion: The Value of Outsourced IT Services

These examples of IT outsourcing illustrate the transformative impact it can have on businesses across various industries. From reducing costs and ensuring compliance to scaling IT support, outsourcing empowers companies to focus on their core business functions while leveraging the expertise of specialized providers.

At Managed Solution, we understand the unique challenges that come with managing IT in today's fast-paced digital world. Our comprehensive IT outsourcing services are designed to help businesses navigate the complexities of AI-driven automation, cybersecurity, cloud computing, and 24/7 help desk support. We are committed to ensuring seamless and secure IT operations, allowing you to concentrate on what you do best—growing your business. Chat with an expert to learn more about simplified and optimized IT support today.