Tired of your technology not working?
Our Managed IT Services team is available 24/7/365
Quick, secure, and reliable IT support services focused on relieving your IT challenges and evaluating, improving and managing your existing infrastructure to see how we can help transform your business and ultimately achieve growth.
Whether you’re the only IT person on staff, or you don’t have any IT support at all, we’re here to make sure your employees’ technologies are running smoothly so your business can achieve ultimate productivity.
Our goal is to reduce the burden of your day-to-day IT operations and management with our seasoned staff. At a high level, we provide end user support by monitoring and managing your servers, desktops and devices, and more. Our Managed IT Services include:
- Software Support
- Business Continuity
- Hardware Configuration & Disaster Recovery
- Network Monitoring
- Remote Management & Monitoring
- Full-Service Help Desk
- On-Site Field Engineering Services
We’re here to help your business boost user efficiency and productivity while reducing costs by outsourcing or augmenting your IT department. There are four main elements to our approach:
Managed IT Services is kind of our thing.
Your success is our success, and that’s why we measure your satisfaction every step of the way. We take pride in our work and believe every touchpoint is a chance to delight. Here’s some of our most recent recognition to attest to that.
Our Approach
Understanding where your current environment stands is critical in our journey moving forward. Our team of certified experts (with over 20 years of industry experience) works with you and your team to determine where you stand and discover where you need to go.
With Managed IT Services, we help you to catch any problems before they cause a major outage, protect your data as well as your desktops and devices to decrease time spent and increase security, manage your applications, and execute a business continuity and disaster recovery, protecting your most critical asset to your business.
Here’s how we do it:
- Discuss your current IT business challenges and goals
- Perform assessment of current IT environment
- Provide a plan with timeline that fits your budget
- Respond to your requests in a timely manner with the most effective solution
What Our Customers Are Saying About Managed Services
“Recently, our office computers were the target of a particularly pernicious virus called Cryptolocker. This virus infected all of our cad files and office files (word, excel, etc.). Obviously, without a robust backup system, our office would have been effectively destroyed. Once the virus was detected, Managed Solution was available to assist us with troubleshooting the problem, providing assistance with anti-virus scans for all workstations, and restoration of files from our Backup and Disaster Recovery system. The BDR system worked well in that we were able to restore files to virtually any date / time we determined would be optimal. We have subsequently decided that a more effective anti-virus system is warranted for our office and are currently in the process of coordinating with Managed Solution to have it deployed.”
“We’re very pleased Managed Solution is the IT company that we chose… the people have all been very articulate, very intelligent and very responsive and we look forward to a long term relationship.”
“Our switch to Managed Solution was like a breath of fresh air.
They carefully and competently analyzed our entire ecosystem and suggested changes (not one option, but multiple) to better our systems. There were a number of cost efficiencies put into place. Sequential upgrading of equipment and software solutions as WE needed….not as THEY wanted. They are flexible enough to give you the options, and work on your timeline, your needs, your budget, and your staff’s ability to change. Concerning knowledge, I haven’t found a lapse—-quite the opposite—I’ve learned a lot from them! I feel safe to say that our network and multitudes of PC’s, laptops and tablets are more secure, more functional than ever before. Their responsiveness is excellent…..especially important since we operate 24 hours a day.”
This entire process was seamless! From start to finish there was constant communication, which made for a very low stress transition. The team was fantastic to work with and responded to all question and concerns quickly. In regards to the actual support outside of the implementation, my team has been very happy thus far on how quickly support responds and how easy it has been working with them. I would highly recommend Managed Solution to anyone in need of IT support.
“I had a rather minor issue that I needed help with and called in to report the problem. I was helped by an engineer, who promptly and quickly helped figure out what needed to be done and took care of it. What stands out to me the most was during our call my headset cut out and I was unable to communicate or hear anything being said; all I could see was my mouse moving on the screen as Sergio finished the downloading task. Instead of simply fixing the problem and disconnecting with me, he opened up the Notepad and took the time to type out if there was anything else I needed help with. I just sincerely appreciated that. : ) Thank you so much!”
Managed IT Services Offered
Services Offered
- Server Monitoring & Management
- Business Continuity & Disaster Recovery
- Desktop Device Management
- Application Management
- Automated inventory management
- SNMP asset tracking
- Software license compliance
- Alerts when issues arise
- Automated customer support panel
- Performance and capacity planning
- Notification of business-critical alerts
- Help Desk Support
- Remote/on-site remediation
- Monitor hardware performance
- Device polling and daily systems check
- Device reboot and recovery
- Schedule patching and updates
- Automatic security patch deployment
- Patch assessments and reporting
- Integrated anti-virus engine
- Virus scans and advanced reporting
- Virus update confirmation
- Virtualize server on-line in minutes
- Files and folders are easily recovered
- Redundant automatic fail over
- Replication to a secure Cloud
- Full image backup of servers
- Transaction by transaction replication
- Frequently sync data off-site
- Files and folders are easily recovered
- Redundant automatic fail over
- 256AES Data Encryption
- Replication to multiple locations
- Monitor security profile for threats
- Alerts when passwords are expiring
- Decrease in disk space
- Prohibited software usage
- Virus checks are run every few hours
- Pre-fabricated status reporting
- Track physical and virtual locks
- Scan for missing patches and configuration
- Automatic patch dependencies and sequencing
- Weekly patch assessments and reporting
- Asset change reports identify tampered devices
- Automated asset and data inventory management
- Software license compliance
- Instant access to remote system
- Encrypted secure connection
- Additionally provides user remote access from anywhere
- Notification of business critical alerts
- Help Desk Support 24/7/365 days
- Remote/on-site remediation (T&M)
- Distributed file system WAN replication
- Assign printer permissions and pooling
- Configuration of Windows fax server
- Create and modify mailboxes
- Active Sync(mobile device config)
- Install updates, hotfixes and rollups
- Permission to network resources
- Backup/restore time synchronization
- Device reboot & recovery
- Secure customize Cloud services
- IM, audio/video calls and online meetings
- Access email, documents, calendar and contacts from any device – anywhere
Support: Service Level Offerings
Support: Service Level Offerings
