Managed IT Services

Tired of your technology not working?
Our Managed IT Services team is available 24/7/365

Whether you’re the only IT person on staff, or you don’t have any IT support at all, we’re here to make sure your employees’ technologies are running smoothly so your business can achieve ultimate productivity. 

Our goal is to reduce the burden of your day-to-day IT operations and management with our seasoned staff. At a high level, we provide end user support by monitoring and managing your servers, desktops and devices, and more. Our Managed IT Services include:

  • Software Support
  • Business Continuity
  • Hardware Configuration & Disaster Recovery
  • Network Monitoring
  • Remote Management & Monitoring
  • Full-Service Help Desk
  • On-Site Field Engineering Services

Our Approach

Understanding where your current environment stands is critical in our journey moving forward. Our team of certified experts (with over 20 years of industry experience) works with you and your team to determine where you stand and discover where you need to go.

With Managed IT Services, we help you to catch any problems before they cause a major outage, protect your data as well as your desktops and devices to decrease time spent and increase security,  manage your applications, and execute a business continuity and disaster recovery, protecting your most critical asset to your business.

Here’s how we do it:

  • Discuss your current IT business challenges and goals
  • Perform assessment of current IT environment
  • Provide a plan with timeline that fits your budget
  • Respond to your requests in a timely manner with the most effective solution

You’re in good hands with our our team

Your success is our success, and that’s why we measure your satisfaction every step of the way. We take pride in our work and believe every touchpoint is a chance to delight. Here’s some of our most recent recognition to attest to that.

What Our Customers Are Saying About Managed Services

Services Offered

Asset Inventory
  • Automated inventory management
  • SNMP asset tracking
  • Software license compliance
Alert Monitoring
  • Alerts when issues arise
  • Automated customer support panel
  • Performance and capacity planning
Integrated Support Services
  • Notification of business-critical alerts
  • Help Desk Support
  • Remote/on-site remediation
Hardware
  • Monitor hardware performance
  • Device polling and daily systems check
  • Device reboot and recovery
Patch Management and Updates
  • Schedule patching and updates
  • Automatic security patch deployment
  • Patch assessments and reporting
Anti-virus
  • Integrated anti-virus engine
  • Virus scans and advanced reporting
  • Virus update confirmation
File and Database Backup
  • Virtualize server on-line in minutes
  • Files and folders are easily recovered
  • Redundant automatic fail over
Offsite/Cloud Storage
  • Replication to a secure Cloud
  • Full image backup of servers
  • Transaction by transaction replication
Virtualization
  • Frequently sync data off-site
  • Files and folders are easily recovered
  • Redundant automatic fail over
Security Services
  • 256AES Data Encryption
  • Replication to multiple locations
  • Monitor security profile for threats
Learn more by visiting our backup and disaster recovery page.
Alert Monitoring
  • Alerts when passwords are expiring
  • Decrease in disk space
  • Prohibited software usage
Anti-Virus
  • Virus checks are run every few hours
  • Pre-fabricated status reporting
  • Track physical and virtual locks
Patch Management and Updates
  • Scan for missing patches and configuration
  • Automatic patch dependencies and sequencing
  • Weekly patch assessments and reporting
Asset Inventory
  • Asset change reports identify tampered devices
  • Automated asset and data inventory management
  • Software license compliance
Secure Remote Access
  • Instant access to remote system
  • Encrypted secure connection
  • Additionally provides user remote access from anywhere
Integrated Support Services
  • Notification of business critical alerts
  • Help Desk Support 24/7/365 days
  • Remote/on-site remediation (T&M)
File, Print, and Fax Services
  • Distributed file system WAN replication
  • Assign printer permissions and pooling
  • Configuration of Windows fax server
Microsoft Exchange Email
  • Create and modify mailboxes
  • Active Sync(mobile device config)
  • Install updates, hotfixes and rollups
Active Directory
  • Permission to network resources
  • Backup/restore time synchronization
  • Device reboot & recovery
Microsoft Office 365
  • Secure customize Cloud services
  • IM, audio/video calls and online meetings
  • Access email, documents, calendar and contacts from any device – anywhere

Services Offered

Asset Inventory
  • Automated inventory management
  • SNMP asset tracking
  • Software license compliance
Alert Monitoring
  • Alerts when issues arise
  • Automated customer support panel
  • Performance and capacity planning
Integrated Support Services
  • Notification of business-critical alerts
  • Help Desk Support
  • Remote/on-site remediation
Hardware
  • Monitor hardware performance
  • Device polling and daily systems check
  • Device reboot and recovery
Patch Management and Updates
  • Schedule patching and updates
  • Automatic security patch deployment
  • Patch assessments and reporting
Anti-virus
  • Integrated anti-virus engine
  • Virus scans and advanced reporting
  • Virus update confirmation
File and Database Backup
  • Virtualize server on-line in minutes
  • Files and folders are easily recovered
  • Redundant automatic fail over
Offsite/Cloud Storage
  • Replication to a secure Cloud
  • Full image backup of servers
  • Transaction by transaction replication
Virtualization
  • Frequently sync data off-site
  • Files and folders are easily recovered
  • Redundant automatic fail over
Security Services
  • 256AES Data Encryption
  • Replication to multiple locations
  • Monitor security profile for threats
Alert Monitoring
  • Alerts when passwords are expiring
  • Decrease in disk space
  • Prohibited software usage
Anti-Virus
  • Virus checks are run every few hours
  • Pre-fabricated status reporting
  • Track physical and virtual locks
Patch Management and Updates
  • Scan for missing patches and configuration
  • Automatic patch dependencies and sequencing
  • Weekly patch assessments and reporting
Asset Inventory
  • Asset change reports identify tampered devices
  • Automated asset and data inventory management
  • Software license compliance
Secure Remote Access
  • Instant access to remote system
  • Encrypted secure connection
  • Additionally provides user remote access from anywhere
Integrated Support Services
  • Notification of business critical alerts
  • Help Desk Support 24/7/365 days
  • Remote/on-site remediation (T&M)
File, Print, and Fax Services
  • Distributed file system WAN replication
  • Assign printer permissions and pooling
  • Configuration of Windows fax server
Microsoft Exchange Email
  • Create and modify mailboxes
  • Active Sync(mobile device config)
  • Install updates, hotfixes and rollups
Active Directory
  • Permission to network resources
  • Backup/restore time synchronization
  • Device reboot & recovery
Microsoft Office 365
  • Secure customize Cloud services
  • IM, audio/video calls and online meetings
  • Access email, documents, calendar and contacts from any device – anywhere

Support: Service Level Offerings

Support: Service Level Offerings

Interested in learning more? We’d love to hear from you

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