On-Site Field Service Engineer Solution

Integrate our Field Engineers with Your Team

Reduce your downtime and optimize your staff productivity even further with our Field Engineering Services and Support. Our Field Engineers are standing by ready to join your team on-site to be your technology consultant and evangelist.


The help you need, as soon as you need it 

In addition to our remote management and monitoring and help desk support, we can provide you with a highly-skilled on-site Field Engineer. The Engineer acts as your go-to technology advisor to proactively support your IT needs.

Our Field Engineering Services includes a Field Engineer on-site to:

  • Troubleshoot desktop and infrastructure issues
  • Perform preemptive maintenance
  • Act as a systems consultant and technical advisor
  • Make recommendations for your technology roadmap
  • Assess and document infrastructure
  • Resolve technical issues on-site and remotely by email or phone
  • Configure and utilize monitoring tools to ensure high uptime

How it Works

Our internal team assesses your needs and hand selects the right Field Engineer for the job. We then schedule an on-site Field Engineer based on your timing and needs. These Engineers have expertise that span a wide variety of technologies and are eager to learn more about your IT infrastructure and act as your IT advisor for whatever you need.

In the unlikely event that the Field Engineer doesn’t have the skill set to perform one of your requests, you have access to the rest of our team at no additional cost.