What Are the Benefits of Outsourcing IT Services?

It seems that no matter how you put it, there are benefits of outsourced IT services.  In general, outsourcing will always have advantages over an in-house team.

The benefits of outsourcing IT range from improved business functions and increased productivity to lower operating costs, which help you gain a competitive edge. If you find a reliable outsourcing company, you can expect 24/7 expert coverage at all times that can immensely help business models that rely on customer interaction. The advancement of information technology has brought a lot of improvements to outsourcing in general, and current technology helps unlock all of the benefits of outsourcing. That is why we are taking a closer look at how outsourcing your information technology activities can benefit your company in the long and short term.

Better Management of Internal Resources and Staffing Flexibility 

Business owners agree that outsourced solutions don't only influence operational costs but also the allocation of in-house team resources. Running your business with an in-house IT team means more office space, regular training, employee benefits, and the other costs involved in maintaining a full-time staff. 

Finding reliable and well-informed team members can also be an exhausting and costly venture for both you and your hiring manager. Finding just the right candidates consumes time and money while outsourcing solves that problem by default. 

To reduce costs while still gaining the necessary skill sets, many companies choose to outsource. The cost of outsourcing is at a very low point when compared with the level of expertise of outsourced teams. It should go without saying that your CTO (or any other staff member for that matter) will benefit from increased productivity if you let them focus on core activities rather than dealing with the technical difficulties your customers and employees may be facing. Better staff management and a streamlined process within the company leads to cost savings and lower cost of operations in general.

Reliability and Efficiency

Different companies may choose to outsource for various reasons, but nothing beats 24/7 coverage 365 days a year regardless of your time zone. Medium-sized businesses can limit their business functions if just one of their core members doesn't turn up for work for a few days of the week. This is not the case with outsourced vendors because they can never suffer from understaffing. Their teams are operational around the clock, and the absence of one team member has absolutely no impact on your business. Their pricing packages guarantee full-coverage, with no exceptions. You, as a customer can choose between a variety of packages and services:

When looking at the pros and cons, the scale always tips in favor of outsourced IT support teams. When your best staff members are allowed to focus on core competencies, faster scaling becomes an option, and outsourcing can be very beneficial in these cases.

By providing access to a talent pool that can be managed based on your needs and requirements, outsourced solutions let you set the terms on which you want to scale. The ability to change and end contracts on-demand is considered as an essential advantage of outsourcing. Whenever you feel the need to change or renegotiate the contract you signed with your outsourcing partner, you can do so in a matter of hours or even minutes. This type of flexibility doesn't require a long-term commitment to in-house staff members but instead provides access to manageable resources that are allocated based on your business requirements.

Proactive and Dependable Monitoring

It is common knowledge that inhouse IT teams are mostly available from 9 to 5. After the traditional work hours are over, providing support to your customers, or monitoring your network with in-house staff can become costly when you have to pay for overtime. When you choose to outsource, the service provider needs to respect any SLAs you might have signed. This guarantees effective escalation processes with no drawbacks for your business and company. If you can't provide 24/7 coverage due to in-house staffing, you are operating with a single point of failure. If a problem occurs and needs immediate attention, there will be no one to address the issue, which is not the case with outsourcing and over the clock coverage.

Minimal Management With Maximum Efficiency

Process outsourcing is the future of IT. Offices require equipment, constant management, and continuous training if you want your staff to be at the top of their game at all times. Companies that outsource their IT services don't have to worry about this because the service provider handles training and management while your key members focus on what matters. Outsourcing also means you benefit from the advanced business technology that the third-party service provider leverages as part of their outsourcing process.  

Outsourcing companies put in enough time and effort to understand your business's unique requirements. By understanding your core activities and company culture, outsourced teams can become a valuable asset for your business. Worrying about finding internal resources with the right skill sets no longer becomes your problem because your outsourcing partner will only hire the best talent in the industry that can deliver the level of quality your business needs. By having access to such a talent pool, you can focus on efficiency and in-house management. At the same time, your remote team handles server monitoring, risk management, data center disaster recovery, customer assistance, all while ensuring your cybersecurity. 

Conclusion

Outsourcing is a growing trend in the industry. And by looking at the benefits of outsourcing IT, which reveals that the advantage of outsourcing outweighs the disadvantages, it's easy to recognize why business owners choose to outsource. The constant competition created by the open market drives companies toward strategies to reduce costs by improving staffing flexibility. Outsourcing has proven over time that it can be a permanent solution to the evolving problem every business faces. On-site assistance for your employees leads to minimal downtime while a talent pool ensures a competitive edge and the peace of mind that you will always have all hands on deck at your service desk. 

Staff management and monitoring are usually reserved for the "9 to 5" time slot, but business process outsourcing has broken that barrier. 24/7/365 device monitoring, ticketing system, antivirus, reporting & more are now available at affordable prices and a high level of quality. 

Companies like Managed Solutions also offer preemptive maintenance, desktop & infrastructure support & resolutions, technology roadmap guidance, optimized uptime, and more with on-site physical support. Get in touch today and accelerate your business growth with reduced operational costs and maximum efficiency.

Pros & Cons of In-House and Outsourced IT Support

There are many issues to consider when choosing between in-house and outsourced IT support. It is important to mention that the overwhelming majority of companies today have some sort of IT support requirement, and these requirements are integral from the smooth and seamless running of day-to-day operations.

It's not enough to think about the overall IT requirements of the company but also the individual needs of every department within the organization. It is fairly evident that most businesses require some dedicated IT support, but the main issue is in regards to whether to build an in-house team or go for an outsourced option.

Below, we'll provide a short rundown of pros and cons of each option, be it an in-house or an outsourced IT support department.

In-House IT Support

In-house IT support refers to your IT department located inside your business. It also implies that you will have to hire the people necessary to run this department and that you will have full control over them and their actions.

There are several benefits to building your IT support team. For starters, an in-house IT support can provide you with quick backing when it's most needed. Likewise, such a group will also have a more intimate knowledge of your IT infrastructure, giving the opportunity to fix problems quicker. Finally, you can pick and choose the members of this team to best fit within your company culture.

On the downside, however, it can take a lot of time before you put together the right team. The costs of forming and maintaining such a group should also not be underestimated, taking into account the cost of hiring, employment, benefits, downtime, ineffectiveness, or turnover. There is also the issue of working hours and how off-hours IT problems will be handled when nobody is there, etc.

Outsourced IT Support

An outsourced IT support implies that any IT problems will get fixed externally. In other words, a partner company will look after all of your systems and will mostly fix any emerging issues remotely.

One benefit that immediately becomes apparent with outsourcing your IT support is the cost. In most cases, you will be charged monthly and provided with a breakdown of what services you are getting. You will not have to worry about hiring or managing this team, as well as all the costs that come with it.

It's also important to mention that these outsourcing companies specialize in IT support, meaning that they usually have more tools, resources, talent, and experience in dealing with these sorts of issues. In most cases, you will also have access to 24/7 support, so that any problems that may arise during your off-hours will be handled. And in addition to around-the-clock support, you will also have similar monitoring that decreases the chance of outages happening in the first place.

The disadvantages of an outsourced IT support team mostly depend on the company you partner up with. These include issues such as the terms and conditions of the contract as well as any unexpected costs located in the fine print. Another downside is that they are not on-site, meaning that if there's a hardware problem, the issue will not be resolved immediately. However, many MSPs such as Managed Solution offer on-site support and can proactively visit to ensure there are no issues or be readily available if and when one arises.

Conclusion

The decision of whether you should go for an in-house or an outsourced IT support team ultimately boils down the individual needs of your company. An in-house team will be more intimate with your system, but they will cost you much more and could limit the skill sets equired.

An outsourced IT support team, on the other hand, will be far less expensive, have more expertise and flexibility and will provide you with 24/7 support. If you do decide on the latter, we strongly suggest that you carefully read the entire contract, the services you will receive, and make sure that they align with your needs.