Businesses today have a continually increasing list of IT requirements, allowing them to keep up with the latest trends and stay ahead of the competition. In some cases, IT is becoming increasingly difficult for these companies to handle on their own, increasing the challenges of hiring IT in-house. Even small companies and startups today need enterprise-level security, the capability to safely back their data, as well as ongoing support to ensure that everything will run smoothly.
That said, many would like to address these challenges internally. Nevertheless, an in-house IT department can be costly. What's more, finding and maintaining these IT unicorns can be a challenge in and of itself. Below, we'll be addressing some of the challenges associated with hiring IT in-house.
The Challenges of an In-House IT Department
Having an internal IT department isn't all negative. First of all, you will have direct control over your employees or employee working in IT. They will be the go-to person for any technical or network issues that may arise. Nevertheless, it can become somewhat tricky for companies to draw a definite line between their revenue and a substantial investment in internal IT resources. In other words, it's always wise to invest in comprehensive IT resources and personnel, but it's not always advisable or sustainable to have everything in-house.
Salaries, Benefits, Holidays, and Sick Leave
One issue to take into account when deciding to hire in-house are the costs associated with wages and benefits. According to Indeed.com, the average salary of an IT Manager is around $82,000 per year, while an IT Technician's salary is close to $74,000. That's quite a cost for a single person, and the chances are that one person won't be able to handle all of your IT requirements. What's more, these costs don't take into account benefits, certifications, turnover and onboarding rates, sick days, or vacation time, among others.
And while on the topic of vacations and sick days, if you have a limited number of IT staff members, it can make things quite difficult when one or more are not at work. This is even more problematic when there's only one member in the IT department. What happens if your systems go down? Who will address any issues that may arise when they're not there? Trying to fix the problem while they're gone can make it even worse.
Training and Turnover
Another thing that you will need to take into account after hiring a new IT person is training. Who will do the training and set aside the required time? It can take months before they will be fully acquainted with your systems, during which time your operations will not be at full capacity.
Also, you should take into consideration the risk of turnover. If your IT employee decides to leave your company, you will have invested countless hours into their development only to restart the process over again. This will create a significant burden on your company, its productivity, and its resources.
The Almost Inevitable Skill Gap
As businesses become more and more technology-driven, the IT skills gap will only continue to grow. It will become harder and harder to find an IT unicorn capable of handling everything an organization needs, even if it's just a startup. As such, more and more businesses are beginning to outsource part of their IT needs because most IT employees' skills will not be able to cover the entire spectrum of the business’s needs.
It's no surprise by now that IT leaders have ever greater responsibilities concerning strategic business tasks and various digital transformation initiatives. But with added responsibility comes other operational challenges such as the hiring of top talent with the necessary skills to put those initiatives into practice.
Increasing operational efficiency, cybersecurity, leveraging IoT devices, cloud adoption, and integration, are some of the most pressing issues that CIOs and other IT leaders need to address. These initiatives, among others, are dictating the current trends in the talent market.
What Are the Toughest Roles to Fill in IT?
Delivering in most IT initiatives these days requires a heavy focus on cybersecurity and risk management. It's precisely these areas that CIOs struggle the most to find qualified personnel. Next, come cloud services, integration, multi-cloud management, and overall cloud architecture. Cloud computing, as a whole, provides tremendous potential for flexibility and scalability, particularly in a disrupted or uncertain global economy.
Other areas that see a tough time hiring top talent are enterprise architecture, DevOps/Agile process, automation, and IoT implementation. Below is a list of the senior hardest roles to fill in IT in 2019.
- Security and risk management
- Cloud services and integration
- IoT (connected devices, sensors)
- Enterprise architecture
- Multi-cloud management
- Automation and robotic processes
- Cloud architecture
- DevOps/Agile processes
The Scramble for IT “Unicorns”
With so many organizations undergoing digital transformation, it's no wonder that there's fierce competition for top talent or IT “unicorns,” as we like to call them. Companies have started adopting all sorts of strategies to attract these unicorns with varying degrees of success.
Some companies have adopted some extreme hiring strategies in this attempt. And while they may make some sense on paper, in practice they can prove disastrous. On the one hand, some businesses create an endless stream of applicants going in and out of the organization. They hope that this massive influx of applicants will inevitably result in some that are worth keeping. The problem is that this high turnover rate will not only increase costs but will also drop company morale.
Adversely, others have done the complete opposite. Their approach is to look at every hire as a sort of diamond in the rough that, with enough time and investment, will turn into a top performer. This strategy, however, often results in precious resources being squandered on employees that don't have the capability or willingness to excel.
There is no one-way-fits-all approach, but neither these strategies nor higher salaries and benefits alone are the way to go. All of these can prove to be quite costly and ineffective in an overly competitive job market.
When to Hire and When to Outsource
CIOs need to take the idea of outsourcing very seriously if they wish to remain competitive. Some areas should include full-time, in-house hires, as much as possible, particularly regarding data analytics, AI/ML, and CX/UX design, or any others that prove to be vital to an organization's success.
Other fields, however, are changing and innovating too fast to keep up with and upskilling employees may be a too costly endeavor. Such areas include things like security, automation, and cloud architecture. Even though they are essential; they are better off in the hands of trained professionals. They have access to a large body of skill sets through an entire help desk and a team of engineers/solution architects. And let's not forget the costs associated with salaries, benefits, and other in-house costs such as workstations, etc.
IT leaders should decide which parts of their processes should be in-house and which should be outsourced, depending on the company's individual needs and goals.
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Wanted: Senior Network Engineer
Overview:
Live on the bleeding edge of technology? Eager to design and deliver custom technology solutions? Looking for a company that invests in its people, its clients, and its community?
Redefine your reality at Managed Solution!
Managed Solution is actively seeking a network guru! We’ve got an all-star team with a kick-butt company culture, and we’re excited about what’s ahead. For over a decade, we’ve worked with companies large and small, supporting any and all of their IT needs. We invest in our clients and our staff to bring out the best in both. We’ve been named to the Business Journal’s 100 fastest growing companies for the past five years and stand in the top 1% of Microsoft Cloud partners worldwide. We value high standards, honesty and integrity, proactivity, adaptability and passion. Managed Solution is poised for unparalleled growth and expansion – this is an opportunity you won’t wanna miss!
Perks & Benefits!
•Enjoy work-life integration with flexible work arrangements!
•Earn up to 17 paid days off in your first year!
•Work with passionate tech experts in a dynamic environment
•Grow your skills with our professional development program:
◦Take certification tests on company time!
◦Managed Solution prepays your exam fees!
•Enroll in health, dental, and vision insurance offerings
•Prepare for retirement with 401K (employer match after 6 months!)
•Make a difference for your clients!
Responsibilities:
As a senior member of our Professional Services team, you’ll design, implement, and support network infrastructure solutions for Managed Solution clients. You will work directly with clients to uncover their unique needs and design custom network strategies, that’s right – we’re looking for you to architect client solutions. You’ll be responsible for network design and administration (routing, switching, firewalls, WAPs, VPNs, load balancers, troubleshooting) in medium to large LAN/WAN environments, including Cloud environments in Azure and Amazon AWS. In this role, you’ll interface with clients, project managers, and other engineers to ensure the success of your projects and high network availability. Possibly most important since we are a Microsoft Partner, we need someone who is either pro-Microsoft technologies or at least agnostic about OSs. Basically, we are looking for a network engineering rock star who can do it all and is looking for an opportunity to correct failing networks and replace them with architectural standards that you yourself get to develop.
Qualifications:
•CCNP or higher strongly preferred
•Superior knowledge of networking topology and static/dynamic routing protocols, including TCP/IP, EIGRP, OSPF, IS-IS, and EGP/BGP
•Superior troubleshooting skills, including latency identification
•Proficiency in networking administration, including the configuration and maintenance of managed routers, switches, firewalls, load balancers, wireless access points, CSU/DSUs, and controllers
•Proven success in designing and maintaining highly stable LAN/WAN environments, especially as an external consultant
•Proficiency in virtualized networking (VPN, VLAN) and broad exposure to virtualization in general (Azure, AWS, VMware)
•Knowledge of network security architectures and measures, penetration testing, and vulnerability scanning
•Proficiency in emergency mitigation and remediation: viruses, denial of service
•Service-oriented attitude as you deliver an outstanding client experience: developing a strong rapport, mapping their particular needs to solutions and communicating strategy plans
•Ability to work in a Cisco+Linux environment one day and a Dell+Fortinet+Windows 10 environment the next
•High levels of project ownership and individual accountability in a results-oriented environment
•Demonstrated commitment to continuous learning and innovation
•Demonstrated commitment to strong documentation and repeatable standards
•Ability to work a flexible schedule for occasional overnight maintenances, upgrades, etc.
•Valid CA Drivers’ License and willingness to travel to client sites within the San Diego region
Bonus Knowledge/Skills:
•Wireless Access Point monitoring and tuning experience
•Significant Systems Administration experience, esp. in a Windows environment:
◦Windows Server 2008/2012/2012R2
◦Microsoft Exchange/Active Directory administration
◦Managing backups and disaster recovery
•Voice, video, and data services experience, including configuration and administration of VOIP and Skype for Business
Physical Demands:
The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to climb and balance; to stoop, kneel, crouch, crawl, or bend; to manipulate objects with fine and gross motor skills; to frequently lift and maneuver 10 pound objects and occasionally lift and maneuver 50 pound objects; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Managed Solution is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation.
E-Verify Participation:
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, Managed Solution will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For more information, see www.uscis.gov/e-verify
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Field Engineer (IT)
Overview:
Managed Solution is seeking experienced, in-the-field technicians to help our clients implement technology solutions that empower business success.
In this role, you’ll be an integral part of a kick-butt team that's passionate about technology and committed to an exceptional client experience . You'll act as a partner and technology evangelist, and your clients will look to you for assistance with desktop and infrastructure troubleshooting and preventative maintenance.
This is a highly visible role where you’ll be rewarded with personal, professional and technical development... all while contributing to the business success of your clients.
Grow your career with us!
Managed Solution has been recognized as one of San Diego’s 40 fastest growing companies, awarded as one of the 40 companies with owners under 40 years old and has been recognized as the 27th fastest growing IT Company in the US. Most recently, Managed Solution has been awarded Microsoft’s partner award for excellence in delivering products and services on behalf of Microsoft Corporation. We're a thriving team with all-star players - join us!
Perks & Benefits!
•Feel great with Medical, Vision and Dental Insurance - Managed Solution covers 65% of the cost!
•Earn $$$ - Competitive salary
•Save for the future - 401(k) retirement plan (employer match beginning at 6 months!)
•Relax with vacation and paid holidays
•Be inspired by energetic and friendly co-workers
•Stay current with a Company that is on the bleeding edge of technology
•Grow your skills with certification support: we'll help you prep, pay for your test, and often give you a bonus for passing!
Responsibilities:
•Providing on-site support for clients' LAN/WAN environments
•Acting as a customer-facing systems consultant, technical advisor and onsite resource
•Assessing and documenting client infrastructure
•Resolving technical issues for managed services clients
•Documenting activities in ticketing system
•Configuring and utilizing monitoring tools to ensure high uptime
•Being a technology advocate and helping to identify technical opportunities that will enhance your customer's experience
Qualifications:
•Excellent customer service skills with the ability to work and communicate with a variety of customers.
•An Associates or Bachelors degree in Computer Science, Computer Engineering, or related field plus 1-2 years experience in providing server/desktop support in a Microsoft environment. Equivalent combination of education and experience will also be considered.
•Demonstrated experience with Windows 2003/2008/2012 servers, Microsoft Exchange 2007/2010/2013, Windows XP/7/8 and Microsoft Office 2007/2010/2013. Experience in other Microsoft applications is a huge plus.
•To be adaptable and flexible and be able to adjust quickly to changing priorities and conditions
•Enthusiasm and a positive “can-do” attitude
•Analytical skills and the ability to solve complex problems
•High standards coupled with accountability and ownership for your work
•A strong work ethic with the willingness and drive to succeed
•To work well within a team and highly collaborative environment
•Excellent oral and written communication skills
•Organization and planning skills with the ability to manage priorities and commitments in a productive manner.
Company Core Values
•Provide exceptional service to everyone
•Respect the ones around you and respect yourself
•Always listen and be heard
•Chivalry, caring, and common sense should be without limit
•Constantly generate new strategies and creative approaches
•Expect the unexpected, be agile and respond
•Operational Transparency
•Say what you do, do what you say
•Build for today, plan for tomorrow
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Managed Solution was at the Coleman University career fair yesterday!
We're hiring! Here at Managed Solution, we thrive in an energetic, performance-driven environment where results, teamwork, and quality of customer satisfaction are recognized and rewarded. Our corporate culture is diverse, open and creative. Above all, we are focused on organically growing our solution service offerings while delivering outstanding client support. We look for team members with proven experience, a strong sense of passion and dedication to the highest levels of excellence, technology and business ethics.
Learn More About our Corporate Culture here >>
